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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232216 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232216 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12491 Views
  • 6 replies
  • 11 likes
  • Security
  • 12491 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526725 Views
  • 987 replies
  • 113 likes
  • Account
  • 526725 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127636 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127636 Views
  • 74 replies
  • 12 likes

US-UK subscription

I signed up for spotify while in the US but I live in the UK. When I try to log on it tells me I can only log on abroad for up to 14 days which I've now done. How can I cancel or change region if it won't let me log on. Thanks.

  • Newbie
  • I signed up for spotify while in the US but I live in the UK. When I try to log on it tells me I can only log on abroad for up to 14 days which I've now done. How can I cancel or change region if it ...
  • MichaelW
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Help

Hola, soy de mexico, bueno el caso es que pague con una tarjeta expedida en Estados Unidos ahora que actualize mi metodo de pago a una de México no me cambia el pais y sigue en Estados Unidos

  • Newbie
  • Hola, soy de mexico, bueno el caso es que pague con una tarjeta expedida en Estados Unidos ahora que actualize mi metodo de pago a una de México no me cambia el pais y sigue en Estados Unidos
  • MichaelW
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Country does not match one set in profile

Upon login, Spotify says that my country does not match the one in my profile. I am in the USA and my profile is set in the USA. It will not let me login still.

  • Visitor
  • Upon login, Spotify says that my country does not match the one in my profile. I am in the USA and my profile is set in the USA. It will not let me login still.
  • user-removed
  • Not applicable
  • 540 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 540 Views
  • 5 replies
  • 0 likes

Solved!! Cannot change country on free account

I have an Spotify account in Spain that used to be paid, then went to free. Now I am in NZ and want to use the account in NZ as a free account. To use the account it says I must change my country to NZ. On 'Edit Profile' it says "To change your profi...

  • Casual Listener
  • I have an Spotify account in Spain that used to be paid, then went to free. Now I am in NZ and want to use the account in NZ as a free account. To use the account it says I must change my country t...
  • user-removed
  • Not applicable
  • 1867 Views
  • 4 replies
  • 0 likes
  • 1867 Views
  • 4 replies
  • 0 likes

Purchased E-card, no option to print or email

I purchased an e-card but after finishing the payment I was brought back to the page where you enter your details to purchase it with the error message "Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then t...

  • Newbie
  • I purchased an e-card but after finishing the payment I was brought back to the page where you enter your details to purchase it with the error message "Sorry, we couldn't process your order. Please ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Code on giftcard invalid

I bought a giftcard today, and I've tried the code on the back off the card at lest 20 times, and it says that the code doesn't seem to be valid. I don't know what to do. I just spent a lot off money on this.

  • Newbie
  • I bought a giftcard today, and I've tried the code on the back off the card at lest 20 times, and it says that the code doesn't seem to be valid. I don't know what to do. I just spent a lot off money...
  • mhutchz
  • Regular
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Premium Student discount

Good day, as a student in Germany i would like to upgrade my Spotify free to Premium. At this point I also would like to pay with a prepaidcard. Is it possible to combine this two options?

  • Newbie
  • Good day, as a student in Germany i would like to upgrade my Spotify free to Premium. At this point I also would like to pay with a prepaidcard. Is it possible to combine this two options?  ...
  • Nickle57
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Trying to use my student discount with prepaid cards

Last year I subscribed to Spotify Premium with my student discount. I want to continue using my student discount and apply the Spotify Gift cards I got for Christmas. It is unclear whether I am still even on my student discount and if I am able to us...

  • Newbie
  • Last year I subscribed to Spotify Premium with my student discount. I want to continue using my student discount and apply the Spotify Gift cards I got for Christmas. It is unclear whether I am ...
  • Nickle57
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 286 Views
  • 2 replies
  • 0 likes

i want to leave

help me..why i'm still in premium account??..i need to save my money for my studying.. why i cant change my account from premium to free..i love this apps very much but reality is i need to own my money from now..soory because to leave SPOTIFY..just ...

  • Casual Listener
  • help me..why i'm still in premium account??..i need to save my money for my studying.. why i cant change my account from premium to free..i love this apps very much but reality is i need to own my mo...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Updating Payment Information

i click the Subscription and Payment, and when i try to update my information, clicking on the link it doesnt do anything, it loads up and then does nothing. Im trying to get the student discount. I tried terminating my subscription so that i can sta...

  • Newbie
  •  i click the Subscription and Payment, and when i try to update my information, clicking on the link it doesnt do anything, it loads up and then does nothing.  Im trying to get the studen...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Why didn't I get charged 99 Cents instead of the full price? I payed full price..... Bad deal

3 months for 99 cents. That was my plan. But instead I am charged full price and now I'm **bleep**ed Cuz there's like 6 other things I need to buy but now no longer have the money.

  • Newbie
  • 3 months for 99 cents. That was my plan. But instead I am charged full price and now I'm **bleep**ed Cuz there's like 6 other things I need to buy but now no longer have the money.
  • joe390
  • Newbie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Friend connected his facebook to my spotify account - it wont go away

The title says it all. My friend connected his facebook account to my spotify. Now it's asking me to add all his friends and it has his name and picture and its MY account. I purposely didn't sign up with facebook for this reason. Yes, I've clicked p...

  • Newbie
  • The title says it all. My friend connected his facebook account to my spotify. Now it's asking me to add all his friends and it has his name and picture and its MY account. I purposely didn't sign up...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Solved!! Wrong country?

Can anyone help me figure out how to allow Spotify to play for me here in Europe? I downloaded it back in the states but am in Europe for a good deal of time so it'd be nice to have it up and runnign again! Does Spotify usually take care of this? Gre...

  • Regular
  • Can anyone help me figure out how to allow Spotify to play for me here in Europe?  I downloaded it back in the states but am in Europe for a good deal of time so it'd be nice to have it up and r...
  • PeKenaLarVa
  • Newbie
  • 602 Views
  • 10 replies
  • 0 likes
  • 602 Views
  • 10 replies
  • 0 likes

Email

I´ve changed my Email-adress on Facebook. Does it take a bit till it it actualized on my spotify account?

  • Newbie
  • I´ve changed my Email-adress on Facebook. Does it take a bit till it it actualized on my spotify account?
  • 121 Views
  • 0 replies
  • 0 likes
  • Account
  • 121 Views
  • 0 replies
  • 0 likes

Where is Playmysong App?

Did Spotify stop using Playmysong App?  Cannot find in App Finder.

  • Newbie
  • Did Spotify stop using Playmysong App?  Cannot find in App Finder.
  • BeastMode91
  • Newbie
  • 492 Views
  • 1 replies
  • 0 likes
  • Other
  • 492 Views
  • 1 replies
  • 0 likes

3 month special before Dec. 31st?

I did not have spotify premium until 2 days ago and I was purchasing it for the new discount (3months forpremium for .99). I kept going to the link but it wouldn't let me choose anything so I went to settings and paid the 12.99 thinking it would give...

  • Newbie
  • I did not have spotify premium until 2 days ago and I was purchasing it for the new discount (3months forpremium for .99). I kept going to the link but it wouldn't let me choose anything so I went to...
  • Jeruremi
  • Casual Listener
  • 492 Views
  • 3 replies
  • 0 likes
  • Account
  • 492 Views
  • 3 replies
  • 0 likes

Not getting premium

I Used the 7 days free trial, now I upgraded to premium but I'm not getting it, I've tried to log out and reset, I've also tried to reinstall but still not getting the premium version. I don't know what to do now!The user ID on the receipt doesn't ma...

  • Casual Listener
  • I Used the 7 days free trial, now I upgraded to premium but I'm not getting it, I've tried to log out and reset, I've also tried to reinstall but still not getting the premium version. I don't know w...
  • Taly
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 243 Views
  • 2 replies
  • 0 likes

Can't connect account to Facebook

I have an account setup from before Facebook connections were required. I'm trying to tie this account to my Facebook account via my Windows computer and using Firefox to authenticate with Facebook. When I press the "Connect to Facebook..." button in...

  • Newbie
  • I have an account setup from before Facebook connections were required. I'm trying to tie this account to my Facebook account via my Windows computer and using Firefox to authenticate with Facebook. ...
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 215 Views
  • 1 replies
  • 0 likes