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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75956 Views

28 replies

0 likes

  • 75956 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93377 Views

9 replies

2 likes

Account
Login
  • 93377 Views
  • 9 replies
  • 2 likes

alguen que me ayude con corregir este error

Tenia una susc opción premium pero ya se acabo, la quiero renovar pero me dice que estoy tratando de entrar desde otro país, como le hago para corregir este problema?

Newbie

Tenia una susc opción premium pero ya se acabo, la quiero renovar pero me dice que estoy tratando de entrar desde otro país, como le hago para corregir este problema?

MichaelW

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Incredibly offensive ad

I find the Jesus underwear ad incredibly offensive and would ask that you please remove it from spotify

Newbie

I find the Jesus underwear ad incredibly offensive and would ask that you please remove it from spotify

curryt1

Newbie

2017 Views

12 replies

15 likes

Other
  • 2017 Views
  • 12 replies
  • 15 likes

Can't buy premium for gift

REALLY?! I am frustrated about this issue. I have tried different browsers as other users and spotify customer service suggested to buy a premium as a gift for my friend. This is the situation 1. I go to www.spotify.com/ph 2. Scroll down at the botto...

Regular

REALLY?!   I am frustrated about this issue. I have tried different browsers as other users and spotify customer service suggested to buy a premium as a gift for my friend.   This ...

Jordi

Community Legend

2026 Views

10 replies

0 likes

  • 2026 Views
  • 10 replies
  • 0 likes

Payments for upgrade NOT working

I've been trying to upgrade my account since yesterday morning but in all browsers I get the message of "redirect loop". I tried mac, ipad, phone, even in PC with chorme and explorer.

Newbie

I've been trying to upgrade my account since yesterday morning but in all browsers I get the message of "redirect loop". I tried mac, ipad, phone, even in PC with chorme and explorer.

Jordi

Community Legend

425 Views

4 replies

0 likes

  • 425 Views
  • 4 replies
  • 0 likes

Connected to facebook AND playlists are gone!?

I had to reset my computer, and then reinstall Spotify. When I logged in to my account (which was not connected to facebook) it suddenly had my facebook profile picture and name, and my playlists are gone?? I never logged out of spotify on my phone, ...

Visitor

I had to reset my computer, and then reinstall Spotify. When I logged in to my account (which was not connected to facebook) it suddenly had my facebook profile picture and name, and my playlists are...

Jordi

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

free 30 day trial?

Hey guys, glad to met you all. Some weeks ago, my father, (who has a restaurant in which he has spotify) activated the free 30 day trial thingy, and he was very happy with the service. Today i was trying to activate it in my account, (i have never be...

Casual Listener

Hey guys, glad to met you all. Some weeks ago, my father, (who has a restaurant in which he has spotify) activated the free 30 day trial thingy, and he was very happy with the service.&nb...

MichaelW

Community Legend

374 Views

3 replies

0 likes

  • 374 Views
  • 3 replies
  • 0 likes

Solved!! Another person using my email: deleting the account or changing it?

Please help me with this problem, another person from another country has used my email. How to proceed? - Deleting account and creating new one? - Changing account data?Since the email belongs to me, I have entered, changed the password, and closed ...

Casual Listener

Please help me with this problem, another person from another country has used my email. How to proceed?  - Deleting account and creating new one?  - Changing account data? Since the...

mondschein

Casual Listener

611 Views

3 replies

0 likes

Account
  • 611 Views
  • 3 replies
  • 0 likes

Spotify- canceling premium

if i have music downloaded for offline listening on spotify, can i still listen to them if my premium trial is cancelled/over

Newbie

if i have music downloaded for offline listening on spotify, can i still listen to them if my premium trial is cancelled/over

Merik

Community Legend

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes

Need help canceling subscription

I was kicked out of my facebook account permanently and now can't use spotify because it is telling me my facebook account was disabled.

Newbie

I was kicked out of my facebook account permanently and now can't use spotify because it is telling me my facebook account was disabled.

Merik

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Double Billing

Hi, I have been double billed for the last couple of months. There are also a few payments of random amounts with the same reference appearing on my bank statement. What's going on? Is there something that Spotify is charging me for in addition to my...

Newbie

Hi, I have been double billed for the last couple of months. There are also a few payments of random amounts with the same reference appearing on my bank statement. What's going on? Is there someth...

Merik

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

how to get back to free version?

My premium was recently cancelled cause of non payment but now it's not letting me play anything at all. How do I get back to the free version until I get premium again? Any Help would be greatly appreciated! Thank you.

Casual Listener

My premium was recently cancelled cause of non payment but now it's not letting me play anything at all. How do I get back to the free version until I get premium again? Any Help would be greatly app...

Merik

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Long-time Subscriber, paid up, but got booted to free

All of a sudden I'm getting advertisements. I logged on and it said I have a free account instead of the premium that I'm paying for. I checked my payment history and it has been wiped clean. I checked my credit card and a payment was made no more th...

Visitor

All of a sudden I'm getting advertisements. I logged on and it said I have a free account instead of the premium that I'm paying for. I checked my payment history and it has been wiped clean. I check...

Jordi

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Need help adding to my Spotify Family

My husband was able to add himself to the family account just fine. Now I was trying to add his little sister to the Family account and there was no Invite button. I see myself as Administrator, then his account name and I have the option to remove h...

Casual Listener

My husband was able to add himself to the family account just fine.  Now I was trying to add his little sister to the Family account and there was no Invite button.  I see myself as Adminis...

Peter__

Community Legend

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

Create username or alias username with facebook

I created account with Facebook login, but i need to delete FB account and i need to create a unique username, so how can i do that? Because i use FB to connect... Thanks!

Regular

I created account with Facebook login, but i need to delete FB account and i need to create a unique username, so how can i do that? Because i use FB to connect...   Thanks!

velcis

Regular

1221 Views

7 replies

1 likes

Account
  • 1221 Views
  • 7 replies
  • 1 likes

Unable to log into spotify

I recently deleted my Facebook accound and can no longer access it. The problem I have is that I've forgotten my log in details for spotify and i was connected through my old facebook account. i tried to reset my password via email but it tells me i ...

Casual Listener

I recently deleted my Facebook accound and can no longer access it.   The problem I have is that I've forgotten my log in details for spotify and i was connected through my old facebook acco...

Peter__

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Not eligible for unlimited?

Hiya, I had an unlimited account which unfortunately lapsed on payment due to being a broke ass student. I'm trying to get the unlimited back but whenever I go to the page it tells me that an ineligible? Why is that?

Newbie

Hiya, I had an unlimited account which unfortunately lapsed on payment due to being a broke ass student. I'm trying to get the unlimited back but whenever I go to the page it tells me that an ineligi...

Peter__

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

My account is linked with two users (BUG)

Hey Spotify, Somehow a friend of mine has accidently connected her account to my account, in the way that she appears as the profile of my account. I have tried to log out from everywhere, disconnect facebook login and create a new password, but noth...

Newbie

Hey Spotify,    Somehow a friend of mine has accidently connected her account to my account, in the way that she appears as the profile of my account. I have tried to log out from every...

Jordi

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Can't Unsubscribe From Premium

I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the Vodafone offer, but it doesn't seem to be working. Vir...

Regular

I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the V...

Peter__

Community Legend

1352 Views

7 replies

0 likes

  • 1352 Views
  • 7 replies
  • 0 likes

Premium Subsciption, however logs in on Spotify Free

Hello, I'm already subscribed for Spotify Premium for a couple of years and pay monthly €9,99 thru credit card. However when I log in (with the right login code) I get Spotify Free with all the commercial stuff. I logged out thru the website several ...

Newbie

Hello, I'm already subscribed for Spotify Premium for a couple of years and pay monthly €9,99 thru credit card. However when I log in (with the right login code) I get Spotify Free with all the com...

Peter__

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes