Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287785 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540475 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129615 Views
74 replies
12 likes
Hi, Every time I hit "get premium" on the student page I just get redirected to my account overview with no option to verify my student status? I'm definitely still getting charged the full amount.
Hi, Every time I hit "get premium" on the student page I just get redirected to my account overview with no option to verify my student status? I'm definitely still getting charg...
Community Legend
395 Views
1 replies
0 likes
Hi I just subscribed to spotify Premium after I saw the get 3 months for the price of 1, but on my account status it says it expires 2014-01-24 so whats up with that?
Hi I just subscribed to spotify Premium after I saw the get 3 months for the price of 1, but on my account status it says it expires 2014-01-24 so whats up with that?
Newbie
6564 Views
38 replies
0 likes
Hi, I signed up for spotify with a facebook account, but deactivated that account before switching facebooks. I was wondering if there was any way i could keep all of my playlists as well as my payments the same but transfer everything to my new face...
Hi, I signed up for spotify with a facebook account, but deactivated that account before switching facebooks. I was wondering if there was any way i could keep all of my playlists as well as my payme...
202 Views
0 replies
0 likes
hi, If I cancel my subscription I keep in premium?, because I bought one month but I not want to be subscribed, thks
hi, If I cancel my subscription I keep in premium?, because I bought one month but I not want to be subscribed, thks
Community Legend
463 Views
1 replies
0 likes
If I buy a Spotify card, will the $0.99 premium offer still apply?
If I buy a Spotify card, will the $0.99 premium offer still apply?
Community Legend
253 Views
1 replies
0 likes
Hi how remove my credit card info thanks
Hi how remove my credit card info thanks
Community Legend
641 Views
1 replies
0 likes
I signed up for spotify while in the US but I live in the UK. When I try to log on it tells me I can only log on abroad for up to 14 days which I've now done. How can I cancel or change region if it won't let me log on. Thanks.
I signed up for spotify while in the US but I live in the UK. When I try to log on it tells me I can only log on abroad for up to 14 days which I've now done. How can I cancel or change region if it ...
Community Legend
179 Views
1 replies
0 likes
Hola, soy de mexico, bueno el caso es que pague con una tarjeta expedida en Estados Unidos ahora que actualize mi metodo de pago a una de México no me cambia el pais y sigue en Estados Unidos
Hola, soy de mexico, bueno el caso es que pague con una tarjeta expedida en Estados Unidos ahora que actualize mi metodo de pago a una de México no me cambia el pais y sigue en Estados Unidos
Community Legend
167 Views
1 replies
0 likes
Upon login, Spotify says that my country does not match the one in my profile. I am in the USA and my profile is set in the USA. It will not let me login still.
Upon login, Spotify says that my country does not match the one in my profile. I am in the USA and my profile is set in the USA. It will not let me login still.
Not applicable
542 Views
5 replies
0 likes
I have an Spotify account in Spain that used to be paid, then went to free. Now I am in NZ and want to use the account in NZ as a free account. To use the account it says I must change my country to NZ. On 'Edit Profile' it says "To change your profi...
I have an Spotify account in Spain that used to be paid, then went to free. Now I am in NZ and want to use the account in NZ as a free account. To use the account it says I must change my country t...
Not applicable
1876 Views
4 replies
0 likes
I purchased an e-card but after finishing the payment I was brought back to the page where you enter your details to purchase it with the error message "Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then t...
I purchased an e-card but after finishing the payment I was brought back to the page where you enter your details to purchase it with the error message "Sorry, we couldn't process your order. Please ...
205 Views
0 replies
0 likes
I bought a giftcard today, and I've tried the code on the back off the card at lest 20 times, and it says that the code doesn't seem to be valid. I don't know what to do. I just spent a lot off money on this.
I bought a giftcard today, and I've tried the code on the back off the card at lest 20 times, and it says that the code doesn't seem to be valid. I don't know what to do. I just spent a lot off money...
Regular
281 Views
1 replies
0 likes
Good day, as a student in Germany i would like to upgrade my Spotify free to Premium. At this point I also would like to pay with a prepaidcard. Is it possible to combine this two options?
Good day, as a student in Germany i would like to upgrade my Spotify free to Premium. At this point I also would like to pay with a prepaidcard. Is it possible to combine this two options? ...
Casual Listener
321 Views
2 replies
0 likes
Last year I subscribed to Spotify Premium with my student discount. I want to continue using my student discount and apply the Spotify Gift cards I got for Christmas. It is unclear whether I am still even on my student discount and if I am able to us...
Last year I subscribed to Spotify Premium with my student discount. I want to continue using my student discount and apply the Spotify Gift cards I got for Christmas. It is unclear whether I am ...
Casual Listener
288 Views
2 replies
0 likes
Casual Listener
200 Views
2 replies
0 likes
help me..why i'm still in premium account??..i need to save my money for my studying.. why i cant change my account from premium to free..i love this apps very much but reality is i need to own my money from now..soory because to leave SPOTIFY..just ...
help me..why i'm still in premium account??..i need to save my money for my studying.. why i cant change my account from premium to free..i love this apps very much but reality is i need to own my mo...
142 Views
0 replies
0 likes
i click the Subscription and Payment, and when i try to update my information, clicking on the link it doesnt do anything, it loads up and then does nothing. Im trying to get the student discount. I tried terminating my subscription so that i can sta...
i click the Subscription and Payment, and when i try to update my information, clicking on the link it doesnt do anything, it loads up and then does nothing. Im trying to get the studen...
190 Views
0 replies
0 likes
3 months for 99 cents. That was my plan. But instead I am charged full price and now I'm **bleep**ed Cuz there's like 6 other things I need to buy but now no longer have the money.
3 months for 99 cents. That was my plan. But instead I am charged full price and now I'm **bleep**ed Cuz there's like 6 other things I need to buy but now no longer have the money.
Newbie
183 Views
1 replies
0 likes
The title says it all. My friend connected his facebook account to my spotify. Now it's asking me to add all his friends and it has his name and picture and its MY account. I purposely didn't sign up with facebook for this reason. Yes, I've clicked p...
The title says it all. My friend connected his facebook account to my spotify. Now it's asking me to add all his friends and it has his name and picture and its MY account. I purposely didn't sign up...
139 Views
0 replies
0 likes
