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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75591 Views

26 replies

0 likes

  • 75591 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92997 Views

9 replies

2 likes

Account
Login
  • 92997 Views
  • 9 replies
  • 2 likes

Solved!! Discover weekly won't update

Hello, I have an issue of Discover Weekly feature not updating for the 4th week in a row. I have followed all your advice on this board but the issue persists. I don't know how to solve the issue. I have listened to the last playlist a lot the first ...

Casual Listener

Hello, I have an issue of Discover Weekly feature not updating for the 4th week in a row. I have followed all your advice on this board but the issue persists. I don't know how to solve the...

MakiMcPwner

Casual Listener

2734 Views

7 replies

2 likes

Account
Free
  • 2734 Views
  • 7 replies
  • 2 likes

Re: Uploading playlists help

Hey - that did not answer my question. Please help further. I am looking to share playlists on the community forum. I have no idea how

Gig Goer

Hey - that did not answer my question. Please help further. I am looking to share playlists on the community forum. I have no idea how 

Billy-J

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Uploading playlists help

 So, I'm new here and have absolutely no clue what I'm doing. I have several playlists that I want to share, but don't know how to do so. I took a screenshot of my playlists, but that's about as much as I know. Can someone help me? Thank you

Gig Goer

    So, I'm new here and have absolutely no clue what I'm doing. I have several playlists that I want to share, but don't know how to do so. I took a screenshot of my playlists, but that's...

lexi_g

Gig Goer

1318 Views

4 replies

0 likes

  • 1318 Views
  • 4 replies
  • 0 likes

Help! There is a song not mine on my Spotify Artist profile

Hello everyone! I noticed a track on my Spotify artist profile that I didn't publish. This is someone with my same stage name, and certainly the digital distributor he used to release the track uploaded it wrongly to my profile. How can I report this...

Visitor

Hello everyone! I noticed a track on my Spotify artist profile that I didn't publish. This is someone with my same stage name, and certainly the digital distributor he used to release the track uploa...

Billy-J

Spotify Star

2700 Views

1 replies

0 likes

  • 2700 Views
  • 1 replies
  • 0 likes

Solved!! unable to add email address

My Question or IssueHello Everyone,I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i cannot add my email address which I used for the previous accou...

Newbie

  My Question or Issue Hello Everyone, I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i ...

MauriceMV

Spotify Star

1139 Views

1 replies

0 likes

Account
Login
Other
  • 1139 Views
  • 1 replies
  • 0 likes

Cant log into my account

I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all don't work. I tried to get on with the link without a...

Visitor

I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all do...

MauriceMV

Spotify Star

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

Account: Jondie50

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I was not duly notified. I have no way to recover this ...

Visitor

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I wa...

EthanS1

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Strange Songs show up in recently played

PlanPremiumCountryUSADevice(Windows)Operating System(Windows 10) My Question or IssueI have changed my password 3 times and every time about a week or so later I see strange activity in my recently played songs. I log out of all accounts then change ...

Newbie

  Plan Premium Country USA Device (Windows) Operating System (Windows 10)   My Question or Issue I have changed my password 3 times and every time about a week or so later I see ...

AdamDamon

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! using an email from a deleted account

PlanFreeCountryUKDevice(Hp laptop, Huawei p20 pro)Operating System(Android 10, Windows 10)My Question or IssueI had an account which has now been deleted as i was wanting to use the email tied to that account through Facebook as i want an account not...

Newbie

Plan Free Country UK Device (Hp laptop, Huawei p20 pro) Operating System (Android 10, Windows 10) My Question or Issue I had an account which has now been deleted as i was wanting to use the...

Billy-J

Spotify Star

803 Views

1 replies

0 likes

Account
  • 803 Views
  • 1 replies
  • 0 likes

Merged Accounts ???

Okai So, I need help immediately.I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email address is someone else's email address.Today i noticed my...

Casual Listener

Okai So, I need help immediately. I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email addre...

Ricsiii

Casual Listener

664 Views

3 replies

0 likes

  • 664 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why did my usarname change to random characters?

My Question or Issue Hello my account name has suddenly changed, and i see a random string of characters on the top right corner Can you please fix this ? Thank youDavid

Visitor

  My Question or Issue   Hello my account name has suddenly changed, and i see a random string of characters on the top right corner   Can you please fix this ?   Thank you...

Ivan

Spotify Legend

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

I can't login, I have to constantly reset my password, your chat help is broken

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat for help, but their service is broken, you can't type...

Casual Listener

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat fo...

Lylio

Casual Listener

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in on Android

PlanPremium (just cancelled)CountryUKDeviceSamsung Galaxy S6Operating SystemAndroidMy Question or Issue Android has suddenly stopped letting me log in. It won't use Google Smart Lock anymore and just keeps saying the email address/password is wrong, ...

Casual Listener

Plan Premium (just cancelled) Country UK Device Samsung Galaxy S6 Operating System Android My Question or Issue   Android has suddenly stopped letting me log in. It won't use Google Sm...

PhilOakeysFring

Casual Listener

1261 Views

5 replies

0 likes

  • 1261 Views
  • 5 replies
  • 0 likes

Can't remember login details

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I switched to a new phone after my previous one stopped working and i cant remember the em...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...

AdamDamon

Community Legend

768 Views

5 replies

0 likes

  • 768 Views
  • 5 replies
  • 0 likes

Overseas Users logging into my account!

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better secu...

Casual Listener

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.......

Billy-J

Spotify Star

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Please help I got Hacked

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I checked my emails and it said someone in the US logged i...

Visitor

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I check...

Billy-J

Spotify Star

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account getting hacked AGAIN

My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views! How to log out those devices from my account permanently? Because the "Sign out Everywhere" option with changing my password is not wor...

Visitor

My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views!    How to log out those devices from my account permanently? Because the...

Jclemm

Newbie

1140 Views

2 replies

0 likes

Account
  • 1140 Views
  • 2 replies
  • 0 likes

Solved!! Scrobbling to last.fm not working

Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.

Regular

Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.

hans-jürgen

Roadie

17915 Views

3 replies

0 likes

Other
  • 17915 Views
  • 3 replies
  • 0 likes

New Password Not Working

PlanPremium CountryUnited States DeviceiPhone 7, Macbook Pro (late 2013) Operating SystemiOS 13.6.1, MacOS Catalina 10.15.6 My Question or IssueThis morning I got an email saying someone unauthorized logged into my account, so I changed my password a...

Visitor

Plan Premium   Country United States   Device iPhone 7, Macbook Pro (late 2013)   Operating System iOS 13.6.1, MacOS Catalina 10.15.6   My Question or Issue This morn...

Joel-M

Composer

553 Views

1 replies

0 likes

Login
Premium
  • 553 Views
  • 1 replies
  • 0 likes

Cannot use my email again

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any accou...

Visitor

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account.  First of all, I had a previous account which I deleted and if I try to log in obviously...

Joel-M

Composer

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes