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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653668 Views

13 replies

4 likes

Account
  • 653668 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734067 Views

18 replies

29 likes

  • 734067 Views
  • 18 replies
  • 29 likes

Solved!! I signed up with facebook, but now I dont want facebook, how do i log in without it?

So, I originally signed up to spotify with my facebook account, but I dont want to use facebook anymore. How do I change my info so I can sign in with a username/password?

Newbie

So, I originally signed up to spotify with my facebook account, but I dont want to use facebook anymore. How do I change my info so I can sign in with a username/password?

Carina

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Sudden wrong country errors on desktop + android (non premium)

Yesterday morning I was listening to Spotify on my mac, no problems. I hit stop, left for work with both my mac and spotify still running, which I do often. Got home and across the top of the screen I get Error Code 408: Your country does not match t...

Visitor

Yesterday morning I was listening to Spotify on my mac, no problems. I hit stop, left for work with both my mac and spotify still running, which I do often. Got home and across the top of the screen ...

user-removed

Not applicable

377 Views

2 replies

0 likes

  • 377 Views
  • 2 replies
  • 0 likes

HAN DESAPARECIDO MIS SEGUIDORES Y SEGUIDOS

Hola, buenas tardes! Pues os explico mi caso, he iniciado sesión en Sporify como cada día, y de repente mis seguidores y seguidos, han desaparecido!! Me pone: 0 seguidores y 0 seguidos. El caso es que he entrado en el perfil de algunos amigos míos y ...

Regular

Hola, buenas tardes! Pues os explico mi caso, he iniciado sesión en Sporify como cada día, y de repente mis seguidores y seguidos, han desaparecido!! Me pone: 0 seguidores y 0 seguidos. El caso es qu...

Peter__

Community Legend

3133 Views

8 replies

0 likes

  • 3133 Views
  • 8 replies
  • 0 likes

Solved!! Account hacked!

My account appears to be hacked since I can't log in with my username and password. I managed to log in with facebook but all my playlists were gone and there was only one playlist there called "Nowa playlista" which is not one I have created myself....

Casual Listener

My account appears to be hacked since I can't log in with my username and password. I managed to log in with facebook but all my playlists were gone and there was only one playlist there called "Nowa...

MichaelW

Community Legend

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes

Being charged for two accounts

I SENT A HELP FORM THREE DAYS ago and I am getting REALLY ANNOYED as I have still not had an answer from someone at Spotify. I have been charged for two accounts, I am not sure what the second one is but I want it deleted and a refund. If I don't get...

Regular

  I SENT A HELP FORM THREE DAYS ago and I am getting REALLY ANNOYED as I have still not had an answer from someone at Spotify.   I have been charged for two accounts, I am not sure what...

kbrooksc

Community Legend

1464 Views

20 replies

0 likes

Account
Other
Premium
Security
  • 1464 Views
  • 20 replies
  • 0 likes

Solved!! Can't Change ZIP Code

Every time I change it at https://www.spotify.com/us/account/profile/, and hit the save button, it switches back to my old zip code. BTW, same happens to mobile phone dropdown and provider dropdown changes; they just switch back (or back off). I want...

Casual Listener

Every time I change it at https://www.spotify.com/us/account/profile/, and hit the save button, it switches back to my old zip code. BTW, same happens to mobile phone dropdown and provider dropd...

JRMFL

Casual Listener

1596 Views

3 replies

0 likes

Account
  • 1596 Views
  • 3 replies
  • 0 likes

Solved!! Moving to an unsupported Country

Hi I currently live in Switzerland and enjoy my Spotify subscription very much. But as of March 2015 I will be moving to Bali, Indonesia, where as far as I know, Spotify is not yet supported. Can I listen to Spotify when I'm in Bali, since I have an ...

Regular

Hi   I currently live in Switzerland and enjoy my Spotify subscription very much. But as of March 2015 I will be moving to Bali, Indonesia, where as far as I know, Spotify is not yet suppo...

Josh

Community Legend

3800 Views

1 replies

0 likes

Account
Login
Premium
  • 3800 Views
  • 1 replies
  • 0 likes

Switch from facebook to normal log in

I choose to use my facebook account as login. Now I want to switch to a normal login woth a username and password. How can I do that?

Visitor

I choose to use my facebook account as login. Now I want to switch to a normal login woth a username and password. How can I do that?

MichaelW

Community Legend

1254 Views

3 replies

0 likes

Account
Login
  • 1254 Views
  • 3 replies
  • 0 likes

Upgraded wrong account.

I seem to have 2 accounts by accident. One with Facebook and one that I set up and have music on. I just upgraded to premium but have upgraded the wrong account. Is it possible to swap the premium on to my other account ?

Casual Listener

I seem to have 2 accounts by accident. One with Facebook and one that I set up and have music on. I just upgraded to premium but have upgraded the wrong account. Is it possible to swap the premium...

MichaelW

Community Legend

247 Views

2 replies

0 likes

Premium
Subscription
  • 247 Views
  • 2 replies
  • 0 likes

Charged Twice - Premium Student Account

My Premium was cancelled because I closed my connecting checking account. I went online and signed up for Premium again and entered the info to my new account. When I did this, I clicked on the student discounted option. I got error messages saying i...

Casual Listener

My Premium was cancelled because I closed my connecting checking account. I went online and signed up for Premium again and entered the info to my new account. When I did this, I clicked on the stu...

Greg

Roadie

756 Views

7 replies

1 likes

  • 756 Views
  • 7 replies
  • 1 likes

How to upgrade to Premium from my mini Ipad?

I Can´t upgrade to Premium from my mini Ipad, Could someone help me? Thanks! SA

Newbie

I Can´t  upgrade to Premium from my mini Ipad, Could someone help me? Thanks! SA

Peter__

Community Legend

3950 Views

2 replies

0 likes

  • 3950 Views
  • 2 replies
  • 0 likes

Solved!! facebook account login

Hello everyone. Hope all is well. I just need some help with connecting my facebook account with my spotify account. So when I first opened a spotify account i did not have a facebook account. so I linked my spotify account with my mother's facebook ...

Newbie

Hello everyone. Hope all is well. I just need some help with connecting my facebook account with my spotify account.    So when I first opened a spotify account i did not have a faceboo...

Carina

Community Legend

628 Views

1 replies

0 likes

Account
Other
  • 628 Views
  • 1 replies
  • 0 likes

Problems changing country

So, I got a Premium account, which is "paid" with a Premium Code, given from my former job. As I still work in the same firm, but now in a different country, I would like to change the country in my profile. I have tried to update my credit card info...

Newbie

So, I got a Premium account, which is "paid" with a Premium Code, given from my former job. As I still work in the same firm, but now in a different country, I would like to change the country in my ...

Peter__

Community Legend

284 Views

2 replies

0 likes

Account
  • 284 Views
  • 2 replies
  • 0 likes

Changed tumblr URLs, now it won't let me log in!

So I recently changed my tumblr URL, but whenever I try to log in, in order for it to post to the correct URL, it keeps saying it's an invalid username and password. I've changed my password 3 times, and have been placing just the username, no email ...

Casual Listener

So I recently changed my tumblr URL, but whenever I try to log in, in order for it to post to the correct URL, it keeps saying it's an invalid username and password.   I've changed my passwo...

NTStem

Casual Listener

820 Views

4 replies

0 likes

  • 820 Views
  • 4 replies
  • 0 likes

Can't redeem sprint promotion

Your website states that its offering a free 6 month premium subscription for sprint users with qualifying service plans. I tried logging into my sprint account from the spotify website and all it says is it can take a few hours but it's not working....

Newbie

Your website states that its offering a free 6 month premium subscription for sprint users with qualifying service plans. I tried logging into my sprint account from the spotify website and all it sa...

samjaco

Casual Listener

1349 Views

2 replies

0 likes

Subscription
  • 1349 Views
  • 2 replies
  • 0 likes

Solved!! WRONG PASSWORD

I keep getting this wrong password popping up when I try to upgrade to premium...Does anybody know why??? Getting old..

Casual Listener

I keep getting this wrong password popping up when I try to upgrade to premium...Does anybody know why??? Getting old..

Peter__

Community Legend

920 Views

9 replies

0 likes

  • 920 Views
  • 9 replies
  • 0 likes

Spotify Premium activation 'Error: Oops! Something went wrong, please try again.'

Hello, I've tried to activate a 1 month Spotify Premium code, but I get an error after pressing the button. My error: 'Oops! Something went wrong, please try again.' The link I use to redeem my code: https://www.spotify.com/nl/redeem/prepaid/ How can...

Regular

Hello,   I've tried to activate a 1 month Spotify Premium code, but I get an error after pressing the button.    My error: 'Oops! Something went wrong, please try again.' The...

Peter__

Community Legend

2991 Views

18 replies

0 likes

Premium
Subscription
  • 2991 Views
  • 18 replies
  • 0 likes

2 accounts

I have inadvertently opened 2 different Spotify accounts. One on my ipad (free) & one on my Android (premium) I have purchased music on both. Can I combine them in to one account/transfer my music, or whatever and HOW?

Newbie

I have inadvertently opened 2 different Spotify accounts. One on my ipad (free) & one on my Android (premium) I have purchased music on both. Can I combine them in to one account/transfer my musi...

MichaelW

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

I cannot access my Spotify account

Hello.I've been sending messages to spotify support for weeks now, but nobody answers.One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotify username and password or make a new account. But my spoti...

Regular

Hello. I've been sending messages to spotify support for weeks now, but nobody answers. One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotif...

Samson-91

Gig Goer

1193 Views

9 replies

0 likes

Login
  • 1193 Views
  • 9 replies
  • 0 likes

Can not cancel my Subscription

I want to cancel my subscription, but spotify do not let me because the ask me for my password, but it says me that I have my account link with Facebook, and I enter my Facebook password but it send me an error password message. I CAN NOT change my p...

Newbie

I want to cancel my subscription, but spotify do not let me because the ask me for my password, but it says me that I have my account link with Facebook, and I enter my Facebook password but it send ...

MichaelW

Community Legend

292 Views

1 replies

0 likes

Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes