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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76020 Views

28 replies

0 likes

  • 76020 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93600 Views

9 replies

2 likes

Account
Login
  • 93600 Views
  • 9 replies
  • 2 likes

Charged for time I still had

I had Spotify Premium student edition for 4.99 a month for 3 months. I then canceled my subscription, and was going to continue to have premium until December 6th, because I had already paid for the month of premium. Then, I decided to continue to ha...

Newbie

I had Spotify Premium student edition for 4.99 a month for 3 months. I then canceled my subscription, and was going to continue to have premium until December 6th, because I had already paid for the ...

user-removed

Not applicable

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

Promotion

I suscribe to the premium package and it says that they give me 3 months for only 29$ "pesos" but don't give me nothing. What can i do?

Newbie

I suscribe to the premium package and it says that they give me 3 months for only 29$ "pesos" but don't give me nothing. What can i do?

Morgadon

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Hacked account

My account has been hacked. And i cant reset my password becuse the email has been changed. My username was Homba. What can i do?

Newbie

My account has been hacked. And i cant reset my password becuse the email has been changed. My username was Homba. What can i do?    

MattSuda

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

yearly family subscription

Hi, An looking at signing for premium but would like to get a yearly family subscription not a monthly one. Is there an option anyone knows of?

Newbie

Hi,   An looking at signing for premium but would like to get a yearly family subscription not a monthly one.   Is there an option anyone knows of?

Morgadon

Roadie

504 Views

1 replies

0 likes

Account
Premium
Subscription
  • 504 Views
  • 1 replies
  • 0 likes

Student discount not working Germany

Hey there, I just tried to activate the student discount (Germany) and followed all the steps succesfully (yes, I made an account at Unidays and yes, I am logged into my existing account), but when I look at my subscription it still says Premium acco...

Casual Listener

Hey there,   I just tried to activate the  student discount (Germany) and followed all the steps succesfully (yes, I made an account at Unidays and yes, I am logged into my existing acc...

kbrooksc

Community Legend

354 Views

1 replies

0 likes

Premium
Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled trial, but got charged the day late

So my 30 day trial ended today, however yestserday mid day i cancelled my subscription and went through the entire process. Now today i get an email that i have been charged by spotify. Any help?

Casual Listener

So my 30 day trial ended today, however yestserday mid day i cancelled my subscription and went through the entire process. Now today i get an email that i have been charged by spotify. Any help?

Brand2ss

Casual Listener

490 Views

2 replies

0 likes

  • 490 Views
  • 2 replies
  • 0 likes

Account Mixup

I have a strange issue, I signed up to spotify via Facebook, and can only log in online using a connection. However through my cell phone app I can log in using my facebook screen name and password. However It does not seem like these accounts are li...

Newbie

I have a strange issue, I signed up to spotify via Facebook, and can only log in online using a connection. However through my cell phone app I can log in using my facebook screen name and password. ...

Jordi

Community Legend

293 Views

1 replies

1 likes

  • 293 Views
  • 1 replies
  • 1 likes

Unable to activate Student discount

Hello! I have been a premium user for three months. Today I noticed that I can have a student discount, then I tried to follow the steps to activate the Student Discount in my Premium Account, and when I click GET PREMIUM, appears: OOOPS! Something w...

Roadie

Hello!   I have been a premium user for three months. Today I noticed that I can have a student discount, then I tried to follow the steps to activate the Student Discount in my Premium Acco...

user-removed

Not applicable

831 Views

6 replies

0 likes

  • 831 Views
  • 6 replies
  • 0 likes

Account Duplicated

When I go to log in to the Spotify app with my account which is linked to Facebook, it creates an entirely new account where my information, followers and playlists are all gone. As though it has created a duplicate account. To make things worse, the...

Visitor

When I go to log in to the Spotify app with my account which is linked to Facebook, it creates an entirely new account where my information, followers and playlists are all gone. As though it has cre...

Carina

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Student Discount

Having an issue with signing up for the student discount. Sent an email to customer service to get help and they quickly told me to ask on the forums. I am unable to signup for the 4.99 spotify student I keep getting a try again later error when atte...

Casual Listener

Having an issue with signing up for the student discount. Sent an email to customer service to get help and they quickly told me to ask on the forums. I am unable to signup for the 4.99 spotify stude...

Carina

Community Legend

468 Views

4 replies

1 likes

Other
Premium
Subscription
  • 468 Views
  • 4 replies
  • 1 likes

Had 2 Premium accounts unknowingly, where do I turn for help?

ENGLISHHi!Where and who do I turn for help about this issue?I've had two runing premium accounts for a while now unknowingly. How is that possible you might ask?Well I had an original account. And as with so many other sites and services you can alt....

Casual Listener

ENGLISH Hi! Where and who do I turn for help about this issue? I've had two runing premium accounts for a while now unknowingly. How is that possible you might ask? Well I had an original account...

Carina

Community Legend

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Cannot connect to Spotify and Cannot change country from USA to Canada

Hello, I was invited by Spotify Canada to sign up which I did but now I cannot change my country from USA to Canada - it's greyed out. I also cannot access Spotify at all using the web browser - I get nothing but a spinning circle saying "connecting ...

Music Fan

Hello,   I was invited by Spotify Canada to sign up which I did but now I cannot change my country from USA to Canada - it's greyed out.   I also cannot access Spotify at all using ...

CosmicRocker

Music Fan

582 Views

5 replies

0 likes

Account
  • 582 Views
  • 5 replies
  • 0 likes

just upgraded to premium and it doesnt work

I Just updated with a gift card to premium and it doesnt work although it says i am registered with premium, i have no offline devices either.

Newbie

I Just updated with a gift card to premium and it doesnt work although it says i am registered with premium, i have no offline devices either.

Rodrigo

Community Legend

332 Views

1 replies

0 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Spotify premium upgrade not working

I've upgrade my premium a few days ago. It's still showing as the free service. I've emailed customer support and have had no response about 5 days ago. So that's 5 days I've paid for and not been able to use.!! Tried logging in and out again, reinst...

Newbie

I've upgrade my premium a few days ago. It's still showing as the free service. I've emailed customer support and have had no response about 5 days ago. So that's 5 days I've paid for and not been ab...

Rodrigo

Community Legend

4732 Views

1 replies

0 likes

  • 4732 Views
  • 1 replies
  • 0 likes

Playlist Authors permission

I live in a country where you have to pay the author´s permission/rights for playing music. I worked in a Hotel and will love to play spotify in public areas. My question is if I pay for premium service, shoul I still pay for author permission/rights...

Newbie

I live in a country where you have to pay the author´s permission/rights for playing music. I worked in a Hotel and will love to play spotify in public areas. My question is if I pay f...

krikelin

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Stopping connection with Facebook/saving playlists

I want to disconnect my Spotify from my Facebook, I realise this isn't possible as my Spotify was created with Facebook. <br><br>How can I save all my playlists/starred tracks so I can add them to a new profile? <br><br>Just t...

Newbie

I want to disconnect my Spotify from my Facebook, I realise this isn't possible as my Spotify was created with Facebook. <br><br>How can I save all my pla...

Carina

Community Legend

248 Views

1 replies

0 likes

Account
Other
Premium
  • 248 Views
  • 1 replies
  • 0 likes

Person who hacked my account's profile image still showing. How can I remove this?

It was bad enough they put a bunch of Staind reocrds on my playlist but now I can't get rid of their image. I have tried linking to my real facebook page, disconnecting, reinstalling multiple times (windows, iphone) but it is still there.

Regular

It was bad enough they put a bunch of Staind reocrds on my playlist but now I can't get rid of their image.  I have tried linking to my real facebook page, disconnecting, reinstalling multiple t...

Carina

Community Legend

287 Views

1 replies

0 likes

Premium
  • 287 Views
  • 1 replies
  • 0 likes

Two accounts linked to facebook

Hello. I have 2 Spotify accounts. I believe this happened when I accidentally deleted the Spotify app from my Facebook privacy checkup list. Both accounts now seem to be linked to my Facebook account. Here are the account numbers. The account I want ...

Visitor

Hello. I have 2 Spotify accounts. I believe this happened when I accidentally deleted the Spotify app from my Facebook privacy checkup list. Both accounts now seem to be linked to my Facebook account...

Carina

Community Legend

366 Views

3 replies

0 likes

Account
  • 366 Views
  • 3 replies
  • 0 likes

Got Premium Account and want to change to the Student Version for 12Months

HI Guys, I started studying this year and a friend of mine recently said to me that I could get Spotify Premium now for 12Months for the half price, because I'm a student :D. But if I want to register myself for that subscription I think I have to cr...

Newbie

HI Guys,   I started studying this year and a friend of mine recently said to me that I could get Spotify Premium now for 12Months for the half price, because I'm a student :D.   ...

user-removed

Not applicable

259 Views

1 replies

1 likes

Subscription
  • 259 Views
  • 1 replies
  • 1 likes