Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412924 Views
  • 965 replies
  • 108 likes
  • Account
  • 412924 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180005 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180005 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101137 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101137 Views
  • 68 replies
  • 10 likes

Free or Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy did you charge me for the premium while I still should have had free till April??? You sa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why did...
  • OneByBoo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Portadas en gris

PlanPremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueDesde hace varios meses las fotos de portadas del 80% de las canciones que se están reproduciendo en mi teléfono no se ven, se ven blancas, he reinstalado y contin...

  • Visitor
  •   Plan Premium Country Spain Device Samsung Galaxy Operating System Android   My Question or Issue Desde hace varios meses las fotos de portadas del 80% de las canciones que se e...
  • Billy-J
  • Spotify Star
  • 508 Views
  • 3 replies
  • 0 likes
  • Account
  • 508 Views
  • 3 replies
  • 0 likes

Premium (3 month trial) doesn't work!

Huawei p20 lite (android) Located in Netherlands Order number ... New account made. I can login using my mail adress, Facebook and the randomly generated username I got sent to me in the verification mail. It all worked so I highly doubt that I have ...

  • Casual Listener
  • Huawei p20 lite (android)  Located in Netherlands   Order number ...   New account made. I can login using my mail adress, Facebook and the randomly generated username I got ...
  • DanielTham
  • Composer
  • 659 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 659 Views
  • 1 replies
  • 0 likes

Stopped showing my name, and now only showing numbers

When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a while. Now for the past month, it shows random numb...

  • Visitor
  • When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a ...
  • Jose_M
  • Spotify Star
  • 409 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 409 Views
  • 1 replies
  • 1 likes

Lost Playlist when converted to Premium. I followed the Recover Playlist steps but it said I didn’t

PlanPremiumCountry US Device(iPhone 7 Plus My Question or Issue. I just converted to Premium and lost my only playlist that had about 50 songs. I followed the Recover Playlists steps, but it said I didn’t have any. I tried to create a playlist with t...

  • Visitor
  • Plan Premium Country US   Device (iPhone 7 Plus     My Question or Issue. I just converted to Premium and lost my only playlist that had about 50 songs. I followed the Recover ...
  • Jose_M
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
  • 314 Views
  • 1 replies
  • 0 likes

and we are BACK playing in RANDOM order!

OK you guys, I just want to let you know that I'm seriously disappointed in all of you, especially the engineers of this company. My songs are now, once again, playing in random order, after doing very well and following the rules for a week. I will ...

  • Gig Goer
  • OK you guys,   I just want to let you know that I'm seriously disappointed in all of you, especially the engineers of this company. My songs are now, once again, playing in random order, after...
  • Jose_M
  • Spotify Star
  • 920 Views
  • 3 replies
  • 0 likes
  • 920 Views
  • 3 replies
  • 0 likes

What happened to my main Spotify account? My other one is working fine

PlanFree/PremiumCountryUSADeviceAsus zenfone max pro m1Operating System(Android) My Question or Issue My account was working perfectly fine a few minutes ago . Now , when I try to play a song , it wasn't playing. Only way I could play songs was throu...

  • Newbie
  • Plan Free/Premium Country USA Device Asus zenfone max pro m1 Operating System (Android)   My Question or Issue   My account was working perfectly fine a few minutes ago . Now , w...
  • Jose_M
  • Spotify Star
  • 1003 Views
  • 2 replies
  • 0 likes
  • Free
  • 1003 Views
  • 2 replies
  • 0 likes

Songs by drill beats starts playing

This is really frustrating and **bleep**ing annoying. I've read all the posts, and no mother**bleep**ers noone is using my **bleep** account, who would listen to that **bleep** music?Fix your **bleep**, i don't want spotify to stop mid way to play an...

  • Newbie
  • This is really frustrating and **bleep**ing annoying. I've read all the posts, and no mother**bleep**ers noone is using my **bleep** account, who would listen to that **bleep** music? Fix your **ble...
  • Jose_M
  • Spotify Star
  • 844 Views
  • 1 replies
  • 2 likes
  • 844 Views
  • 1 replies
  • 2 likes

Superuser Contribution My name changed to a bunch of characters and numbers

I've read about this issue before, but account isn't connected to my Facebook, along with that I deleted my Facebook over a year ago. I have no idea why it changed to a bunch of numbers and characters, but it just kinda happened over night. Any help ...

  • Visitor
  • I've read about this issue before, but account isn't connected to my Facebook, along with that I deleted my Facebook over a year ago. I have no idea why it changed to a bunch of numbers and character...
  • Petya
  • Community Legend
  • 384 Views
  • 2 replies
  • 0 likes
  • Account
  • 384 Views
  • 2 replies
  • 0 likes

Superuser Contribution account says im abroad

PlanFreeCountrySingaporeDeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen my phone was reset I had to log in to m Spotify account. However, when I tried, it said that I have been abroad for more than 14 days. This is untrue because I hadn...

  • Casual Listener
  • Plan Free Country Singapore Device iPhone 7 Operating System iOS 13   My Question or Issue When my phone was reset I had to log in to m Spotify account. However, when I tried, it said ...
  • Petya
  • Community Legend
  • 801 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 801 Views
  • 7 replies
  • 0 likes

Superuser Contribution Charged 3 times

PlanFree/PremiumCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to buy premium plan for my account I have been charged 3 times on two different...

  • Casual Listener
  • Plan Free/Premium Country India  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue&nbs...
  • Ivan
  • Spotify Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 695 Views
  • 3 replies
  • 0 likes

Accidentally reported a song

Hi,I accidentally reported a song by my favorite artist keshi. I could not figure out how to undo it. I'd really like to undo this. Can someone please let me know who I should notify? Thanks for all answers.

  • Visitor
  • Hi, I accidentally reported a song by my favorite artist keshi. I could not figure out how to undo it. I'd really like to undo this. Can someone please let me know who I should notify?   Than...
  • Billy-J
  • Spotify Star
  • 1256 Views
  • 1 replies
  • 1 likes
  • 1256 Views
  • 1 replies
  • 1 likes

Claiming song Artist name not showing up

Hi, I uploaded my original track "None" via Tunecore to Spotify. My song is linked to another artist's account also named Mathilda. I tried "claiming my profile", but neither my "Mathilda" account that I have created, nor my other account under my re...

  • Visitor
  • Hi, I uploaded my original track "None" via Tunecore to Spotify. My song is linked to another artist's account also named Mathilda. I tried "claiming my profile", but neither my "Mathilda" account th...
  • Billy-J
  • Spotify Star
  • 3605 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 3605 Views
  • 1 replies
  • 0 likes

Solved!! Cannot see account page on artist.spotify (chromebook)

PlanPremiumCountryNetherlandsDeviceChromebook ideapad S330Operating SystemChrome OS My Question or Issue When I log in to Spotify for Artists, I get to the main page. However, when I click on account name > My AccountWhich directs to "https://artists...

  • Casual Listener
  • Plan Premium Country Netherlands Device Chromebook ideapad S330 Operating System Chrome OS   My Question or Issue   When I log in to Spotify for Artists, I get to the main page. ...
  • StrayBullets
  • Casual Listener
  • 662 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 662 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't get someone to stop logging into my account

PlanPremiumCountryUSADeviceiPhone 7 My Question or IssueI've changed my passwords to everything Spotify and someone named Rick is still using my Spotify. Deleting my playlists, adding theirs. If it's not fixed in the next couple of days I'm going to ...

  • Newbie
  • Plan Premium Country USA Device iPhone 7   My Question or Issue I've changed my passwords to everything Spotify and someone named Rick is still using my Spotify. Deleting my playlists, a...
  • S1lentum
  • Casual Listener
  • 1394 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Security
  • 1394 Views
  • 7 replies
  • 1 likes

Solved!! Why me and my friends can't find my profile?

Hello Guys! A few weeks ago I noticed that when my friends try to find my profile it didn't show up any more. The same when I was searching for my name. (We tried it with iMac and iPhones) It drives me crazy. I already checked if I'm in a "Private Se...

  • Music Fan
  • Hello Guys!   A few weeks ago I noticed that when my friends try to find my profile it didn't show up any more. The same when I was searching for my name. (We tried it with iMac and iPhones) I...
  • OneByBoo
  • Roadie
  • 866 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 866 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot create account with icloud email address

PlanFamilyCountryCanadaDeviceAnyOperating SystemAny My Question or IssueI am trying to create a spotify account for my son, who only has an icloud email address. Every time I try and complete the form, do the reCaptcha, then hit create account, it ju...

  • Newbie
  • Plan Family Country Canada Device Any Operating System Any   My Question or Issue I am trying to create a spotify account for my son, who only has an icloud email address. Every time I...
  • Mario
  • Spotify Legend
  • 856 Views
  • 2 replies
  • 0 likes
  • Account
  • 856 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem on the APP and Program initialization: Email or Password incorrect

PlanPremium CountryBrazil DeviceIphone X Operating SystemiOS 10 and Windows 10 Pro X64 My Question or IssueMy problem happens both on IPHONE and WINDOWS PROGRAM. Every time I close the APP/Program and open again, it says EMAIL or LOGIN are incorrect,...

  • Casual Listener
  • Plan Premium   Country Brazil   Device Iphone X   Operating System iOS 10 and Windows 10 Pro X64   My Question or Issue My problem happens both on IPHONE and WIN...
  • Mario
  • Spotify Legend
  • 487 Views
  • 3 replies
  • 0 likes
  • Login
  • 487 Views
  • 3 replies
  • 0 likes

Superuser Contribution Brani spariti da playlist

Salve a tutti, mi scuso e scrivo in italiano. Stamattina mentre rimuovevo UN brano dalla mia playlist personale, attiva dal 2010 e con più di 400 brani salvati, la playlist si è aggiornata e sono rimasti solo 5 brani. Poichè è impossibile eliminare p...

  • Visitor
  •   Salve a tutti,  mi scuso e scrivo in italiano. Stamattina mentre rimuovevo UN brano dalla mia playlist personale, attiva dal 2010 e con più di 400 brani salvati, la playlist si è aggior...
  • Mario
  • Spotify Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • Account
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! blacklisted countries

Hello,where can I see a list of countries where your product is not available?https://4kpornindex.com/

  • Visitor
  • Hello, where can I see a list of countries where your product is not available? https://4kpornindex.com/
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Other
  • 413 Views
  • 1 replies
  • 0 likes