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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76987 Views

28 replies

0 likes

  • 76987 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95207 Views

9 replies

2 likes

Account
Login
  • 95207 Views
  • 9 replies
  • 2 likes

Solved!! I can’t find my playlist

PlanFree DeviceiPhone 6/iPad mini 2 My Question or IssueA while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems signing in but with the same email I was able to make another account I believe. With this...

Visitor

  Plan Free   Device iPhone 6/iPad mini 2     My Question or Issue A while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems...

Jose_M

Spotify Star

1864 Views

2 replies

0 likes

  • 1864 Views
  • 2 replies
  • 0 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

Visitor

Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...

Billy-J

Spotify Star

358 Views

1 replies

0 likes

Account
Login
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con perfil de artista

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias", esto no pertenece a mi banda, aunque el nombre sea...

Casual Listener

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias",...

Mihail

Spotify Legend

3069 Views

3 replies

0 likes

Other
  • 3069 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't unlink Spotify Student from old Account

Hey, I have an old Spotify account created with Facebook login and a new one via email login.The old account was linked to Unidays for Spotify Student discount, I canceled the subscription and now I have two free accounts. The problem is I can't appl...

Visitor

Hey,   I have an old Spotify account created with Facebook login and a new one via email login. The old account was linked to Unidays for Spotify Student discount, I canceled the subscription...

Mihail

Spotify Legend

1108 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1108 Views
  • 3 replies
  • 0 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

Newbie

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    

Billy-J

Spotify Star

708 Views

1 replies

0 likes

Account
  • 708 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

Casual Listener

Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...

Billy-J

Spotify Star

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

Casual Listener

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...

Billy-J

Spotify Star

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

Casual Listener

Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...

Billy-J

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

Visitor

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...

Billy-J

Spotify Star

1172 Views

1 replies

0 likes

  • 1172 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

Visitor

My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...

EthanS1

Community Legend

824 Views

2 replies

0 likes

Account
Login
  • 824 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...

AdamDamon

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Solved!! Has there been a data breach

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.Two added themselves to my family plan and they managed to reset my address and change my pas...

Newbie

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account. Two added themselves to my family plan...

Billy-J

Spotify Star

894 Views

1 replies

0 likes

  • 894 Views
  • 1 replies
  • 0 likes

Spotify won't log in on ps4 /Android TV. Spotify connect doesn't work

PlanPremiumCOUNTRY AUSTRALIA Device(ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE )Operating System(, Android Oreo, LATEST PS4 UPDATE My Question or Issue*Just before posting this I checked for a Spotify Android TV update and there was one. I ...

Casual Listener

Plan Premium COUNTRY AUSTRALIA  Device (ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE ) Operating System (, Android Oreo, LATEST PS4 UPDATE    My Question or Issu...

Joel-M

Composer

1054 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 1054 Views
  • 1 replies
  • 0 likes

Account

PlanPremiumCountry USA Device : IPhone XR Operating System(iOSMy Question or Issuei made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post in a black hoodie. I then bought the bundle for Hulu and Spotify and regis...

Visitor

Plan Premium Country USA  Device : IPhone XR  Operating System (iOS My Question or Issue i made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post...

Joel-M

Composer

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Recently Played on Home Page

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening. Honestly I don't care where you put it--back on the Home Page, it's old home in the Library, a new home some...

Newbie

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening.   Honestly I don't care where you put it--back on ...

Joel-M

Composer

496 Views

1 replies

0 likes

Android
Playlists
  • 496 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Advertising on premium account, when I listen to playlists

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I pay is to not hear advertising!

Visitor

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I ...

Joel-M

Composer

565 Views

1 replies

0 likes

Desktop
Other
  • 565 Views
  • 1 replies
  • 0 likes

Charged extra

PlanFree/PremiumCountryUnited StatesDeviceGoogle pixel 2XLOperating SystemANDROID My Question or Issue Charged an extra $41 on top of my $9.99... any reason for this I cannot find one in my agreement?

Visitor

Plan Free/Premium Country United States Device Google pixel 2XL Operating System ANDROID   My Question or Issue   Charged an extra $41 on top of my $9.99... any reason for this I...

Billy-J

Spotify Star

533 Views

1 replies

0 likes

Account
Other
Subscription
  • 533 Views
  • 1 replies
  • 0 likes

Can't Change My Account's Email

Hi, When I go to: https://www.spotify.com/us/account/profile/ I can't update my email address. I created my account through Facebook and have since updated the email I use for my Facebook account. I also would like to change my username which right n...

Casual Listener

Hi,   When I go to:    https://www.spotify.com/us/account/profile/   I can't update my email address. I created my account through Facebook and have since updated the email ...

Billy-J

Spotify Star

901 Views

3 replies

0 likes

Account
  • 901 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login and change my password

PlanPremium on family plan Country DeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI went to play music on my phone today and I saw that I had been logged out of my account. Everything was completely fine yesterday and I had no problems...

Visitor

  Plan Premium on family plan  Country   Device iPhone 11 Operating System iOS 13.6.1   My Question or Issue I went to play music on my phone today and I saw that I had...

Ivan

Spotify Legend

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't create a brand new free account

I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account. So after digging aroun...

Regular

I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with?...

Mihail

Spotify Legend

22014 Views

11 replies

2 likes

Account
  • 22014 Views
  • 11 replies
  • 2 likes