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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9847 Views
  • 3 replies
  • 9 likes
  • Security
  • 9847 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492458 Views
  • 981 replies
  • 111 likes
  • Account
  • 492458 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213558 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213558 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122489 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122489 Views
  • 72 replies
  • 12 likes

Username on my profile

Hi! When i am on my spotify, ther is a another name displayed up in the right corner and a profile picture of that person. Whyyyyyyyyyyyyy??? I have disconnected from facebook and tried to log in again, it doesnt work, still there!

  • Newbie
  • Hi!   When i am on my spotify, ther is a another name displayed up in the right corner and a profile picture of that person. Whyyyyyyyyyyyyy???   I have disconnected from facebook...
  • Carina
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Moved from the UK to NZ

Hi there, I've moved from the UK (where I was living for 2 years and where I signed up to spotify) to New Zealand which is my permanent home 1 yer ago. I've tried to upgrade and change location, even upgrade for a month for the free trial and there i...

  • Newbie
  • Hi there, I've moved from the UK (where I was living for 2 years and where I signed up to spotify) to New Zealand which is my permanent home 1 yer ago. I've tried to upgrade and change location, even...
  • Carina
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Buy 1 month get 2 won't work

It just says I can't receive that offer without any explanation. Why? I also get "Bad Gateway" in 99% of all tries.Thanks in advance for any help! (English or German)

  • Newbie
  • It just says I can't receive that offer without any explanation. Why? I also get "Bad Gateway" in 99% of all tries. Thanks in advance for any help! (English or German)
  • Carina
  • Community Legend
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Bulk new subscription

Hi, we want to buy all our 50 employees in Peru a year long premium subscription for Christmas. How can we do that, are there discounts that apply?

  • Casual Listener
  • Hi, we want to buy all our 50 employees in Peru a year long premium subscription for Christmas. How can we do that, are there discounts that apply?
  • Carina
  • Community Legend
  • 1890 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1890 Views
  • 1 replies
  • 0 likes

Paying for the year

Is it possible to pay for a year in advance

  • Newbie
  • Is it possible to pay for a year in advance
  • Carina
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify premium with NUS discount problems

Can anyone help me please? Usually I use Spotify premium through my NUS card, therefore I get it at a reduced price. I also use Spotify through my Facebook, but went decided to sort and clear my facebook, whilst doing this though, I must've removed m...

  • Newbie
  • Can anyone help me please?   Usually I use Spotify premium through my NUS card, therefore I get it at a reduced price. I also use Spotify through my Facebook, but went decided to sort and cl...
  • Carina
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
  • 195 Views
  • 1 replies
  • 0 likes

giving premium service as a gift

I would like to give the premium service as a birthday gift. Can I sign up and pay for the premium, but someone else that already has an account with Spotify actually use it? Or should they sign up with their account and I just provide the payment in...

  • Newbie
  • I would like to give the premium service as a birthday gift.  Can I sign up and pay for the premium, but someone else that already has an account with Spotify actually use it?  Or should th...
  • Carina
  • Community Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

I'm getting free but paying for premium.

I'm paying for premium. I can see all the payments from paypal but whenever I log in I get adverts and I'm being asked to upgrade. All my playlists have disappeared and when I log into the website it says I have a free account. The payments are very ...

  • Newbie
  • I'm paying for premium. I can see all the payments from paypal but whenever I log in I get adverts and I'm being asked to upgrade. All my playlists have disappeared and when I log into the website it...
  • Carina
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Cancelling Spotify account

I want to cancel my spotify premium account, but I dont know any of the login details but the password. If i cancel the account via paypal will that work? Any suggestions would be great. Thanks.

  • Casual Listener
  • I want to cancel my spotify premium account, but I dont know any of the login details but the password. If i cancel the account via paypal will that work? Any suggestions would be great. Thanks.
  • akspotifyuser
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Not enjoying the spotify experience. Can't get it to work :)

I've had a spotify account before and loved the product. I let my account lapse because it wasn't economical for our family. With the launch of spotify family I'm back and ready to go but having sign up issues. How do you actually contact support? Ma...

  • Newbie
  • I've had a spotify account before and loved the product. I let my account lapse because it wasn't economical for our family. With the launch of spotify family I'm back and ready to go but having s...
  • OviiiOne
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

I have premium but it won't let me transfer to Student?

I follow the instrusctions on the spotify.com/students but as soon as I sign in it doesn ask for anymore info. It just brings me to my login page. Does anyone know a fix for this?

  • Casual Listener
  • I follow the instrusctions on the spotify.com/students but as soon as I sign in it doesn ask for anymore info. It just brings me to my login page. Does anyone know a fix for this?
  • fathersun
  • Casual Listener
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

Spotify Premium - can it be used on two mobile devices with different Facebook accounts signed in?

I have a Spotify Premium account that is associated with my Facebook account. Is it possible for my wife to access Spotify Premium on her cell phone without logging into the Facebook application as me? In other words, she would like to stay signed in...

  • Newbie
  • I have a Spotify Premium account that is associated with my Facebook account. Is it possible for my wife to access Spotify Premium on her cell phone without logging into the Facebook application as m...
  • OviiiOne
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Spotify Student Problem

Hey everyone, So I signed up for spotify student to try it out for a month to see if it was worth it, and canceled the membership right after I signed up so that I wouldn't be charged again after the first month was up. So I decided that I would like...

  • Newbie
  • Hey everyone,   So I signed up for spotify student to try it out for a month to see if it was worth it, and canceled the membership right after I signed up so that I wouldn't be charged agai...
  • dagnisaun
  • Regular
  • 430 Views
  • 3 replies
  • 0 likes
  • 430 Views
  • 3 replies
  • 0 likes

student discount

Whenever I try to log in to get the student discount I log in but instead of redirecting me to the correct page it just redirects me to my profile overview and says "oops something went wrong, please try again." It has been saying this for the past t...

  • Regular
  • Whenever I try to log in to get the student discount I log in but instead of redirecting me to the correct page it just redirects me to my profile overview and says "oops something went wrong, please...
  • dagnisaun
  • Regular
  • 770 Views
  • 13 replies
  • 1 likes
  • Account
  • 770 Views
  • 13 replies
  • 1 likes

Issue with my spotify assigned country not matching my profile

Hi, I hope someone is able to help. I have downloaded spotify at work and it was working fine for a while, although I had Spanish adverts! now each time I log on it says "your country does not match the one set in your profile. to continue use, updat...

  • Casual Listener
  • Hi,   I hope someone is able to help. I have downloaded spotify at work and it was working fine for a while, although I had Spanish adverts! now each time I log on it say...
  • i_or
  • Casual Listener
  • 234 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 234 Views
  • 4 replies
  • 0 likes

Solved!! Account status no change.

Okay so about two months ago I bought a spotify gift card and accidentally redeemed it for two month of unlimited instead of one month of premium as I plan to. This was my mistake, so I simply contacted Spotify support to see if I needed to buy anoth...

  • Newbie
  • Okay so about two months ago I bought a spotify gift card and accidentally redeemed it for two month of unlimited instead of one month of premium as I plan to. This was my mistake, so I simply contac...
  • user-removed
  • Not applicable
  • 274 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 274 Views
  • 2 replies
  • 0 likes

Spotify Premium only for 1 month ??

Hey guys, I need your help pls I bought an 10 € Spotify card and wanted to get the 3 months of premium action. The thing is I only got 1 month instead of 3... What can I do ? thanks

  • Newbie
  • Hey guys,    I need your help pls 😕  I bought an 10 € Spotify card and wanted to get the 3 months of premium action. The thing is I only got 1 month instead of 3... What can I do ...
  • Carina
  • Community Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

forgot password and username? premium

Forgot all of my details, Is there any way possible to save my account? Im on premium and really dont want to cancel my spotify

  • Casual Listener
  • Forgot all of my details, Is there any way possible to save my account? Im on premium and really dont want to cancel my spotify
  • Josh
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Login
  • 230 Views
  • 1 replies
  • 0 likes

Deleted Facebook - how can I access my premium account again?

Hey I tried to find another topic here with my problem but the truth is that here are so many problems postet that I'm not able to find the right solution for my problem! I deleted Facebook (and I don't care if I cannot transfer my playlists to my ne...

  • Newbie
  • Hey 🙂 I tried to find another topic here with my problem but the truth is that here are so many problems postet that I'm not able to find the right solution for my problem!  I deleted Faceboo...
  • Josh
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Greyed Out Tracks

OK I have a Peter Gabriel album US which are m4a files. I also have Peter Gabriel UP. What is going on with the grayed out files which play in spotify on my mac but dont show up on my iPhone which I have just resintalled Spotify on. Both screen shots...

  • Regular
  • OK I have a Peter Gabriel album US which are m4a files. I also have Peter Gabriel UP. What is going on with the grayed out files which play in spotify on my mac but dont show up on my iPhone which I ...
  • Josh
  • Community Legend
  • 2932 Views
  • 2 replies
  • 0 likes
  • Premium
  • 2932 Views
  • 2 replies
  • 0 likes