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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

RAGING changes payment details on my account and spotify still charg on old card

Where can i call spotify on the phone, im absolubtley pissed off, i have updated payment details fine, and they still have the cheek to charge my old card, a card that was fully paid off.

Casual Listener

Where can i call spotify on the phone, im absolubtley pissed off, i have updated payment details fine, and they still have the cheek to charge my old card, a card that was fully paid off.   ...

Peter__

Community Legend

290 Views

4 replies

0 likes

  • 290 Views
  • 4 replies
  • 0 likes

Solved!! Cannot change country

I'm a Canadian who previously signed up for Spotify in the US when I was on a business trip. Now that Spotify has launched in Canada, I was hoping to update my country but for some reason the country drop down is disabled. Do I have to wait 14 days t...

Newbie

I'm a Canadian who previously signed up for Spotify in the US when I was on a business trip. Now that Spotify has launched in Canada, I was hoping to update my country but for some reason the co...

Peter__

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

The username you provided is not associated with an active Spotify account.

Hi Folks, Maybe you can please help me. I have tried looking in forums etc.. I will try to be succinct in my problem description. I have had an account using a username 'maowcakes' not attached to Facebook. It had been a while since logging in. I cou...

Regular

Hi Folks,   Maybe you can please help me. I have tried looking in forums etc.. I will try to be succinct in my problem description. I have had an account using a username 'maowcakes' not att...

Peter__

Community Legend

10180 Views

11 replies

0 likes

Account
  • 10180 Views
  • 11 replies
  • 0 likes

Fel Usernamn-på mitt Facebook konto.

Hej! något har blivit helt fel. Mailat kundservice hundra gånger utan att få svar. Mitt betalande User ID går inte att logga in på. När jag nu loggar in så har det skapats ett nytt USER id och alla mina gamla spellistor osv är borta- det har alltså s...

Visitor

Hej!   något har blivit helt fel. Mailat kundservice hundra gånger utan att få svar.  Mitt betalande User ID går inte att logga in på. När jag nu loggar in så har det skapats ett nytt...

Peter__

Community Legend

303 Views

2 replies

0 likes

  • 303 Views
  • 2 replies
  • 0 likes

My spotify account is linked to the wrong facebook

I have tried everything. Reinstalling, Disconnecting on Spotify AND Facebook, nothing works.

Newbie

I have tried everything. Reinstalling, Disconnecting on Spotify AND Facebook, nothing works. 

Jordi

Community Legend

212 Views

1 replies

0 likes

Account
  • 212 Views
  • 1 replies
  • 0 likes

New account, transfer premium

I've created this account to get rid of my facebook. Could you please transfer my premium membership? i'm struggling with this all for a couple of days now and missing my downloadable playlists, ad free spotify and listening!

Newbie

I've created this account to get rid of my facebook. Could you please transfer my premium membership? i'm struggling with this all for a couple of days now and missing my downloadable playlists, ad...

Peter__

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Servers, Work and Country Location

Hello I have been using Spotify for months without an issue, then overnight something changed and now it says my countries don't match My issue is that I have changed my account to a UK location, but where I work uses a US server. I assume that Spoti...

Casual Listener

Hello   I have been using Spotify for months without an issue, then overnight something changed and now it says my countries don't match   My issue is that I have changed my account...

darth_frugal

Casual Listener

525 Views

2 replies

0 likes

Account
  • 525 Views
  • 2 replies
  • 0 likes

Premium Account

Hallo, ich hatte die ganze Zeit über Facebook einen Premium Account. Die App in Facebook wurde von mir gelöscht (wissenlich). Nach erneutem Anmelden und App Installation in Facebook ist aber nun ein Free Account. Woher weiß ich, ob nächsten Monat nic...

Newbie

Hallo, ich hatte die ganze Zeit über Facebook einen Premium Account. Die App in Facebook wurde von mir gelöscht (wissenlich). Nach erneutem Anmelden und App Installation in Facebook ist aber nun ein ...

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Solved!! My main premium account got hijacked.

So my other account i use for daily use got hijacked, they changed my PW and Mailadress without me reciving any prevois notification. My CC details are tied to that account, and i have sent an email to support. (#01867533). Still waiting response, bu...

Regular

So my other account i use for daily use got hijacked, they changed my PW and Mailadress without me reciving any prevois notification.   My CC details are tied to that account, and i have sen...

seezed

Regular

485 Views

4 replies

0 likes

  • 485 Views
  • 4 replies
  • 0 likes

Solved!! changing country to canadian account

I have been trying to sign up for Spotify premium through Sweden because I want to be able to use my account in Canada, but now I have realized that Spotify is available in Canada. So now im trying to change country but the "country" field is grey an...

Casual Listener

I have been trying to sign up for Spotify premium through Sweden because I want to be able to use my account in Canada, but now I have realized that Spotify is available in Canada. So now im trying t...

Peter__

Community Legend

1082 Views

13 replies

0 likes

Account
  • 1082 Views
  • 13 replies
  • 0 likes

Solved!! "View receipts" is empty

I'm trying to print receipt of my Spotify subscription payment. It has worked before but now my "View Receipts" is empty.

Casual Listener

I'm trying to print receipt of my Spotify subscription payment. It has worked before but now my "View Receipts" is empty.

Richard

Community Legend

4028 Views

26 replies

4 likes

  • 4028 Views
  • 26 replies
  • 4 likes

conect acounts

Hello i have got now a acount from Telekom germany. i tryed to conect with my old acount, but anything did work wrong. now i did conect my new acount with facebook, i have back my old name (my old acount was made with facebook) but now my playlist fr...

Casual Listener

Hello 🙂   i have got now a acount from Telekom germany. i tryed to conect with my old acount, but anything did work wrong. now i did conect my new acount with facebook, i have back my o...

sChenChaos

Casual Listener

346 Views

3 replies

0 likes

  • 346 Views
  • 3 replies
  • 0 likes

If my phone is broken, can I recover my playlist on a new phone with ID and password?

I'm very new to Spirify and not that it has ever happened to me but if I do something like drop my phone in the water, will I still be able to recover my playlist on a new smart phone when I reinstall the app and log in with my username and password?...

Newbie

I'm very new to Spirify and not that it has ever happened to me but if I do something like drop my phone in the water, will I still be able to recover my playlist on a new smart phone when I reinstal...

acremijas

Casual Listener

1506 Views

2 replies

0 likes

  • 1506 Views
  • 2 replies
  • 0 likes

Solved!! How to disassociate my facebook from my spotify account

Is there a way to remove Facebook as my login for Spotify? As of now it won't let me use spotify if my Facebook is deactivated.If this cannot be done, how can I associate my spotify with a different Facebook account instead?If that cannot be done, ho...

Newbie

Is there a way to remove Facebook as my login for Spotify? As of now it won't let me use spotify if my Facebook is deactivated. If this cannot be done, how can I associate my spotify with a differ...

Peter__

Community Legend

1453 Views

5 replies

2 likes

Login
Other
  • 1453 Views
  • 5 replies
  • 2 likes

Facebook reactivation issue

I had deactivated my facebook for a long time, a little over a month. When I came back into my spotify account, everything had been deleted. I can't find my playlists, it doesn't even recall me even having a profile. I had spotify premium and was sti...

Newbie

I had deactivated my facebook for a long time, a little over a month. When I came back into my spotify account, everything had been deleted. I can't find my playlists, it doesn't even recall me even ...

Daniel

Community Legend

367 Views

1 replies

0 likes

Account
  • 367 Views
  • 1 replies
  • 0 likes

Facebook Sign In

I deactivated my Facebook account. I tried to sign up using jst my email. It sed it was already in use. How do I log on??

Newbie

I deactivated my Facebook account. I tried to sign up using jst my email. It sed it was already in use. How do I log on??

Peter__

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

locked out of premium account

Somehow spotify logged me out of my premium account. When I attempted to log back im through facebook it said an account already existed with this email. Of course it does that's the account I pay for and want to use! Followed help forum instructions...

Newbie

Somehow spotify logged me out of my premium account. When I attempted to log back im through facebook it said an account already existed with this email. Of course it does that's the account I pay fo...

Skydye84

Newbie

5507 Views

4 replies

0 likes

  • 5507 Views
  • 4 replies
  • 0 likes

Paid Subscription Expired - Can I Still Keep and Play offline my Music previously downloaded ?

See question in subject line above. Also, whats the difference between Unlimited and Premium. Seems like I can't play music offline with Unlimited but then why call it unlimited? Brian

Visitor

See question in subject line above.  Also, whats the difference between Unlimited and Premium.  Seems like I can't play music offline with Unlimited but then why call it unlimited? Brian

Peter__

Community Legend

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Wrong Password Premium Trial

I keep looking for the answer to this problem, but there are no work arounds or fixes that help me. -I use Google Chrome -Javascript Enabled -I don't sign in with Facebook Everytime I try to upgrade to the 30-day Premium Free Trail it says "Wrong Pas...

Newbie

I keep looking for the answer to this problem, but there are no work arounds or fixes that help me.   -I use Google Chrome -Javascript Enabled -I don't sign in with Facebook   E...

Peter__

Community Legend

5422 Views

1 replies

0 likes

  • 5422 Views
  • 1 replies
  • 0 likes