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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171520 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171520 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11321 Views
  • 6 replies
  • 11 likes
  • Security
  • 11321 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515451 Views
  • 986 replies
  • 112 likes
  • Account
  • 515451 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125918 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125918 Views
  • 74 replies
  • 12 likes

Need help adding to my Spotify Family

My husband was able to add himself to the family account just fine. Now I was trying to add his little sister to the Family account and there was no Invite button. I see myself as Administrator, then his account name and I have the option to remove h...

  • Casual Listener
  • My husband was able to add himself to the family account just fine.  Now I was trying to add his little sister to the Family account and there was no Invite button.  I see myself as Adminis...
  • Peter__
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Create username or alias username with facebook

I created account with Facebook login, but i need to delete FB account and i need to create a unique username, so how can i do that? Because i use FB to connect... Thanks!

  • Regular
  • I created account with Facebook login, but i need to delete FB account and i need to create a unique username, so how can i do that? Because i use FB to connect...   Thanks!
  • velcis
  • Regular
  • 1039 Views
  • 7 replies
  • 1 likes
  • Account
  • 1039 Views
  • 7 replies
  • 1 likes

Unable to log into spotify

I recently deleted my Facebook accound and can no longer access it. The problem I have is that I've forgotten my log in details for spotify and i was connected through my old facebook account. i tried to reset my password via email but it tells me i ...

  • Casual Listener
  • I recently deleted my Facebook accound and can no longer access it.   The problem I have is that I've forgotten my log in details for spotify and i was connected through my old facebook acco...
  • Peter__
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Not eligible for unlimited?

Hiya, I had an unlimited account which unfortunately lapsed on payment due to being a broke ass student. I'm trying to get the unlimited back but whenever I go to the page it tells me that an ineligible? Why is that?

  • Newbie
  • Hiya, I had an unlimited account which unfortunately lapsed on payment due to being a broke ass student. I'm trying to get the unlimited back but whenever I go to the page it tells me that an ineligi...
  • Peter__
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

My account is linked with two users (BUG)

Hey Spotify, Somehow a friend of mine has accidently connected her account to my account, in the way that she appears as the profile of my account. I have tried to log out from everywhere, disconnect facebook login and create a new password, but noth...

  • Newbie
  • Hey Spotify,    Somehow a friend of mine has accidently connected her account to my account, in the way that she appears as the profile of my account. I have tried to log out from every...
  • Jordi
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Can't Unsubscribe From Premium

I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the Vodafone offer, but it doesn't seem to be working. Vir...

  • Regular
  • I am signed up to Premium via Virgin Media, but have been offered Premium for free via Vodafone. I've been trying to unsubscribe from the Virgin Media offer for over a month, so I can take up the V...
  • Peter__
  • Community Legend
  • 1153 Views
  • 7 replies
  • 0 likes
  • 1153 Views
  • 7 replies
  • 0 likes

Premium Subsciption, however logs in on Spotify Free

Hello, I'm already subscribed for Spotify Premium for a couple of years and pay monthly €9,99 thru credit card. However when I log in (with the right login code) I get Spotify Free with all the commercial stuff. I logged out thru the website several ...

  • Newbie
  • Hello, I'm already subscribed for Spotify Premium for a couple of years and pay monthly €9,99 thru credit card. However when I log in (with the right login code) I get Spotify Free with all the com...
  • Peter__
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Student discount not working

When I click the button for NUS student discount on the page https://www.spotify.com/uk/student/, I am sent to https://www.spotify.com/uk/account/overview/ with a red bar at the top saying "Oops! Something went wrong, please try again.". This happens...

  • Visitor
  • When I click the button for NUS student discount on the page https://www.spotify.com/uk/student/, I am sent to https://www.spotify.com/uk/account/overview/ with a red bar at the top saying ...
  • Peter__
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! create a second account

Hello, How do I do to create a second account for another person using my computer where I already have spotify downloaded?

  • Casual Listener
  • Hello,   How do I do to create a second account for another person using my computer where I already have spotify downloaded?
  • Peter__
  • Community Legend
  • 25405 Views
  • 7 replies
  • 1 likes
  • 25405 Views
  • 7 replies
  • 1 likes

Spotify Unlimited?

Hello. I had a Spotify Unlimited plan just two months ago. I just tried to subscribe to Unlimited again, and I cannot find it anywhere. Was it removed? I really hope it wasn't. I don't want to pay $10 a month just to use Spotify on my desktop. Unlimi...

  • Newbie
  • Hello. I had a Spotify Unlimited plan just two months ago. I just tried to subscribe to Unlimited again, and I cannot find it anywhere.   Was it removed? I really hope it wasn't. I don't wan...
  • Peter__
  • Community Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • Subscription
    Unlimited
  • 309 Views
  • 2 replies
  • 0 likes

Paypal offer not available

Hi everyone, I received a Paypal email with the 0.99€ subscription offer for three months, but when I get redirected to Paypal´s pay page, the charge is 9.99€. I looked up at the forums and the answers I see say it´s because the user has been premium...

  • Casual Listener
  • Hi everyone,   I received a Paypal email with the 0.99€ subscription offer for three months, but when I get redirected to Paypal´s pay page, the charge is 9.99€. I looked up at the forums an...
  • Peter__
  • Community Legend
  • 958 Views
  • 12 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 958 Views
  • 12 replies
  • 1 likes

Solved!! "Benutzername und Kennwort falsch" -- obwohl es richtig ist!

Ich nutze den Webplayer über Facebook. Ich möchte mich wie bisher über Facebook bei Spotify anmelden. Spotify gibt aber eine Fehlermeldung, dass Benutzername-Passwort nicht stimmen würden. In Facebook kann ich mich aber weiterhin einloggen, an Facebo...

  • Regular
  • Ich nutze den Webplayer über Facebook.   Ich möchte mich wie bisher über Facebook bei Spotify anmelden. Spotify gibt aber eine Fehlermeldung, dass Benutzername-Passwort nicht stimmen würde...
  • Merik
  • Community Legend
  • 12654 Views
  • 6 replies
  • 0 likes
  • 12654 Views
  • 6 replies
  • 0 likes

cannot log other devices out of my spotify

my spotify is being accessed by two other devices one is a iphone 5s the other is an ipone 4s please remove them , i would also like to change my password once they are removed,, thanks

  • Newbie
  • my spotify is being accessed by two other devices one is a iphone 5s the other is an ipone 4s please remove them , i would also like to change my password once they are removed,, thanks
  • MichaelW
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Double Payments

My original spotify subsrciption stopped working so I cancelled it and got another, but am still being charged for the initial subcription. I have been double charged $11.99 (so $24) for the last two months on spotify. I emailed the Spotify support t...

  • Newbie
  • My original spotify subsrciption stopped working so I cancelled it and got another, but am still being charged for the initial subcription.    I have been double charged $11.99 (so $24)...
  • MichaelW
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

forgot my password and my e-mail account in my profile is the wrong one

hi I have a new Iphone on which I need to log in on spotify. I realized I forgot my password and tried to get it sent to my e-mail. I can now see in my profile that I have an old (not active) e-mail account in my profile. When I tried to change my pa...

  • Newbie
  •   hi I have a new Iphone on which I need to log in on spotify. I realized I forgot my password and tried to get it sent to my e-mail. I can now see in my profile that I have an old (not acti...
  • OviiiOne
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium Charge

Hi , last week i signed up to Spotify , and then upgraded to Spotify Premium after getting an email that offered 1 month free from Spotify. Just moticed that i have been charged ? any idea how i resolve this or can actually have someone within sporti...

  • Casual Listener
  • Hi , last week i signed up to Spotify , and then upgraded to Spotify Premium after getting an email that offered 1 month free from Spotify. Just moticed that i have been charged ? any idea how i...
  • vincentscammell
  • Casual Listener
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Deleting & remade my Facebook accounts, need help

im deleting (not deactivating) and remaking the facebook account that i've been using to login to spotify. however i changed the associated email address before deleting the old account so i could keep the same email address with the new facebook acc...

  • Newbie
  • im deleting (not deactivating) and remaking the facebook account that i've been using to login to spotify. however i changed the associated email address before deleting the old account so i could ke...
  • Carina
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Cannot Change Account to Student

I went through the student verification process. I logged in under my Spotify user account, filled out the student information form, and everything seemed to be fine. I was never prompted to update payment information as detailed in this FAQ: https:/...

  • Newbie
  • I went through the student verification process. I logged in under my Spotify user account, filled out the student information form, and everything seemed to be fine.   I was never prompted ...
  • Carina
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Cambio de Datos de Pago y actualizar para obtener Premium

Con Fecha 2013-11-03 se obtuvo por error ID orden -snip- y se cancelo cuenta. Deseo obtener Premium y cambiar los datos de forma de Pago a la cuenta de -snip- Necesito de su ayuda y poder obtener beneficios Premium, agradezco su atencion. En espera d...

  • Newbie
  • Con Fecha 2013-11-03 se obtuvo por error ID orden -snip- y se cancelo cuenta. Deseo obtener Premium y cambiar los datos de forma de Pago a la cuenta de -snip-   Necesito de su ay...
  • Merik
  • Community Legend
  • 907 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 907 Views
  • 2 replies
  • 0 likes