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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83700 Views

29 replies

0 likes

  • 83700 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105139 Views

10 replies

3 likes

Account
Login
  • 105139 Views
  • 10 replies
  • 3 likes

Solved!! Unable to add payment details

after trying to add a payment details and upgrade to premium, all I get is a blank page after I select any payment method. I have tried several different browsers, different hardware and even internet connections.

Visitor

after trying to add a payment details and upgrade to premium, all I get is a blank page after I select any payment method. I have tried several different browsers, different hardware and even inter...

Peter__

Community Legend

693 Views

4 replies

1 likes

Subscription
  • 693 Views
  • 4 replies
  • 1 likes

Subscription is £4.95

I pay my monthly subsription for 4.95 and yet i do not see this level on the spotify subsription options... only free and 9.99 for premium.. could someone tell me how i can speak to someone to help me out?

Newbie

I pay my monthly subsription for 4.95 and yet i do not see this level on the spotify subsription options... only free and 9.99 for premium.. could someone tell me how i can speak to someone to help m...

Peter__

Community Legend

358 Views

2 replies

0 likes

Subscription
  • 358 Views
  • 2 replies
  • 0 likes

How long for support to respond to a ticket?

Whats the typical response time from the support team? I've paid to upgrade my subscription and it appears to of been handily applied to the wrong account which we migrated away from and I thought was being completely deleted. Is it deliberately this...

Visitor

Whats the typical response time from the support team? I've paid to upgrade my subscription and it appears to of been handily applied to the wrong account which we migrated away from and I thought wa...

Peter__

Community Legend

1007 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1007 Views
  • 4 replies
  • 0 likes

unable to pay for premium with my debit card

because the first month is free and the bank wont authorize a zero amount. can you just order Spoify without the first month free?

Newbie

because the first month is free and the bank wont authorize a zero amount. can you just order Spoify without the first month free?

Peter__

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

I ordered 'Unlimited' and got 'Premium'

Just a minute ago I ordered the 'unlimited' plan. I had to login with my facebook account to authorize. After that I got a message "You are now using premium" or something. My account details show that I use premium for 9,99€. That is not what I sign...

Newbie

Just a minute ago I ordered the 'unlimited' plan. I had to login with my facebook account to authorize. After that I got a message "You are now using premium" or something.    My accoun...

Jordi

Community Legend

448 Views

3 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 448 Views
  • 3 replies
  • 0 likes

Solved!! Problems with a gift card

Hi guys, I hope you can help me with this. I just bought a gift card for a friend but neither I couldn't send it to her by email because I didn't enter the correct email address, nor print it because I had a problem with the computer. The only thing ...

Casual Listener

Hi guys,   I hope you can help me with this. I just bought a gift card for a friend but neither I couldn't send it to her by email because I didn't enter the correct email address, nor print...

coprax

Casual Listener

490 Views

2 replies

0 likes

Other
Premium
  • 490 Views
  • 2 replies
  • 0 likes

Verified as a student but still not eligible

I recently upgraded to the Spotify Premium account and after hearing about the student discount I tried to register for that. However, Spotify insists that I am not eligible even though I was verified with the SheerID thing. I am enrolled at the Univ...

Casual Listener

I recently upgraded to the Spotify Premium account and after hearing about the student discount I tried to register for that. However, Spotify insists that I am not eligible even though I was verifie...

Clare

Casual Listener

787 Views

4 replies

0 likes

Account
Other
Subscription
  • 787 Views
  • 4 replies
  • 0 likes

Solved!! Unable to delete playlists.

Hi, I've been having this for a while now but since its now beginning to bug me a little I thought I'd come here to ask for some help. My problem is this: One of the playlists I have made that shows up in the Spotify sidebar I have deleted long ago. ...

Casual Listener

Hi, I've been having this for a while now but since its now beginning to bug me a little I thought I'd come here to ask for some help. My problem is this: One of the playlists I have made that shows ...

Timc168

Casual Listener

988 Views

4 replies

0 likes

  • 988 Views
  • 4 replies
  • 0 likes

can´t see the albums

I can't see the albums with my spotify premium account since i bought a new laptop. And I can't use the web playser at all Please help me!

Newbie

I can't see the albums with my spotify premium account since i bought a new laptop. And I can't use the web playser at all   Please help me!  

Jason

Spotify Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify Premium Movistar

Hi, I have Movistar Fusion in Spain and I have activated Spotify Premium from http://spotify.movistar.es Movistar says to me that I have my premium account activated since 19/10/2014 but in my account I continue seeing Free. Thanks.

Casual Listener

Hi,   I have Movistar Fusion in Spain and I have activated Spotify Premium from http://spotify.movistar.es   Movistar says to me that I have my premium account activated since ...

n30killer

Casual Listener

421 Views

2 replies

0 likes

Account
Premium
Subscription
  • 421 Views
  • 2 replies
  • 0 likes

Not getting premium

I am with Vodafone and get spotify premium with my contract. I have followed the instructions as per vodafone but am still using spotify free rather than premium. After contacting them they are saying that all is good their end and I should have prem...

Casual Listener

I am with Vodafone and get spotify premium with my contract. I have followed the instructions as per vodafone but am still using spotify free rather than premium. After contacting them they are sayin...

LottieGent

Casual Listener

596 Views

7 replies

0 likes

  • 596 Views
  • 7 replies
  • 0 likes

I think my account has been hacked!

I went onto spotify yesterday to find all my playlists, starred songs etc dissapeared! And I've come on now today to a bunch of playlists which I did not add to my account! Help! I have a premium account!

Newbie

I went onto spotify yesterday to find all my playlists, starred songs etc dissapeared! And I've come on now today to a bunch of playlists which I did not add to my account! Help! I have a premium acc...

Jason

Spotify Legend

523 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled my premium account and now I can't listen to any song

Last June I bought an special offer by Spotify of the whole summer (3 months) only paying one. Few days before that the subscription was automatically renewed, I decided to cancel it just because I don't need premium anymore and is enough for me havi...

Casual Listener

Last June I bought an special offer by Spotify of the whole summer (3 months) only paying one. Few days before that the subscription was automatically renewed, I decided to cancel it just because I d...

suko19

Casual Listener

1073 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 1073 Views
  • 2 replies
  • 0 likes

Account hacked, need help!

I realized my account was hacked last week when all my playlists and followed people disappeared. I went to the Spotify account page to change my password and realized I could only log in using my linked Facebook account. On the account page I saw th...

Casual Listener

I realized my account was hacked last week when all my playlists and followed people disappeared. I went to the Spotify account page to change my password and realized I could only log in using my li...

skaggmannenreal

Casual Listener

396 Views

2 replies

0 likes

Account
Premium
Security
  • 396 Views
  • 2 replies
  • 0 likes

Cannot register payment dets for premium

I am currently on my last day of my free 7 day premium trial. I have an email from spotify saying that I am entitled to 30 days free premium when I register for the service. I've clicked on the link on the email and have opted to register my visa det...

Casual Listener

I am currently on my last day of my free 7 day premium trial. I have an email from spotify saying that I am entitled to 30 days free premium when I register for the service. I've clicked on the link ...

Peter__

Community Legend

424 Views

5 replies

0 likes

Premium
  • 424 Views
  • 5 replies
  • 0 likes

Applying student discount to my premium subscription

I signed up for spotify through facebook at the beining of this year. I have been a spotify primium user for a few months and just found out about the student discount. I submitted the proper documentation and got an email saying I was approved. Howe...

Newbie

I signed up for spotify through facebook at the beining of this year. I have been a spotify primium user for a few months and just found out about the student discount. I submitted the proper documen...

Peter__

Community Legend

455 Views

2 replies

1 likes

Other
Premium
  • 455 Views
  • 2 replies
  • 1 likes

Solved!! Facebook+two accounts=not working

So I have one main account (this one I'm writing from) and another created through facebook. I want to delete the facebook-created account so I can use that email for this main account, however 1. My main account is connected to my facebook so everyt...

Casual Listener

So I have one main account (this one I'm writing from) and another created through facebook. I want to delete the facebook-created account so I can use that email for this main account, however 1. My...

Peter__

Community Legend

796 Views

6 replies

0 likes

  • 796 Views
  • 6 replies
  • 0 likes

I accidentally got Unlimited instead of Premium?

Hi there, whoever reads this I bought a $30 code yesterday for Spotify, which my moron brain thought I could redeem it on my phone. Anyways RIGHT when I redeem it, I lose connection. I go back on and it says I have Unlimited, which isn't what I wante...

Casual Listener

Hi there, whoever reads this I bought a $30 code yesterday for Spotify, which my moron brain thought I could redeem it on my phone. Anyways RIGHT when I redeem it, I lose connection. I go bac...

Peter__

Community Legend

622 Views

8 replies

0 likes

Account
  • 622 Views
  • 8 replies
  • 0 likes

Solved!! Duplicate Account Created

So, I know what the problem is. My question is this, how long does it take for Spotify to resolve duplicate account issues? I sent an email with the account I want deleted. This issue all stems from me not wanting Facebook to show Spotify in my feed....

Casual Listener

So, I know what the problem is.  My question is this, how long does it take for Spotify to resolve duplicate account issues?  I sent an email with the account I want deleted.   ...

Peter__

Community Legend

693 Views

5 replies

0 likes

Account
Other
Premium
  • 693 Views
  • 5 replies
  • 0 likes

Eliminar mi cuenta que yo no cree.

Buen día a todos. Tengo un problema hoy por la tarde recibi un email de un "Recibo de pago" por la cuenta Premium, quiero aclarar que yo no me habia registrado a Spotify y mucho menos anexado alguna tarjeta ya sea de debito o credito para el cobro de...

Visitor

Buen día a todos. Tengo un problema hoy por la tarde recibi un email de un "Recibo de pago"  por la cuenta Premium, quiero aclarar que yo no me habia registrado a Spotify y mucho menos anexado...

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes