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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9877 Views
  • 3 replies
  • 9 likes
  • Security
  • 9877 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493013 Views
  • 981 replies
  • 111 likes
  • Account
  • 493013 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213753 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213753 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122553 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122553 Views
  • 72 replies
  • 12 likes

have existing account but email address is no longer active, cant get reminder

Hi. I have an existing account under the username edencane, but the email address is no longer active and I have no way of retrieving password reminder messages sent to it... Is there any other way I can retrieve my account information or get it rese...

  • Casual Listener
  • Hi.   I have an existing account under the username edencane, but the email address is no longer active and I have no way of retrieving password reminder messages sent to it... Is there an...
  • Peter__
  • Community Legend
  • 857 Views
  • 4 replies
  • 0 likes
  • Account
  • 857 Views
  • 4 replies
  • 0 likes

US Navy - Going out to sea for three months. No internet access. Keep offline available?

Hey, this happened last time I went out to sea. Spotify stopped letting me use my offline access after 30 days. Luckily, that time we were only out for forty days. This time though, we are going to be out for over three months. I work on a submarine ...

  • Casual Listener
  • Hey, this happened last time I went out to sea. Spotify stopped letting me use my offline access after 30 days. Luckily, that time we were only out for forty days. This time though, we are going to b...
  • Peter__
  • Community Legend
  • 756 Views
  • 5 replies
  • 1 likes
  • 756 Views
  • 5 replies
  • 1 likes

Can't use premium

Of browser it tells me I am a premium user, on the all I click on accounts and I don't have the button for "get premium" it just tells me my account is a free one and I can't use it, anytime I do try a pop up appears and tell me to upgrade to premium...

  • Casual Listener
  • Of browser it tells me I am a premium user, on the all I click on accounts and I don't have the button for "get premium" it just tells me my account is a free one and I can't use it, anytime I do try...
  • Peter__
  • Community Legend
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Switching country to Canada - getting "Spotify is not available in your country" message

I'm a free user. I followed Spotify's intructions to change my country from USA to Canada, but am getting the "Spotify is not available in your country" message, even though I know that Spotify should be available in Canada. Any help?

  • Casual Listener
  • I'm a free user.  I followed Spotify's intructions to change my country from USA to Canada, but am getting the "Spotify is not available in your country" message, even though I know that Sp...
  • plaidgiraffe29
  • Casual Listener
  • 270 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 270 Views
  • 3 replies
  • 0 likes

Apparently i have a SPOTIFY FREE but i am getting charged and can't cancel my account

This is so ridiculous. I forgot that i even had spotify until I saw my bank statement where every month 5euro was being withdrawn for spotify. I decided to delete the account but on further inspection there is no way i can as i am on Spotify Free (??...

  • Newbie
  • This is so ridiculous.   I forgot that i even had spotify until I saw my bank statement where every month 5euro was being withdrawn for spotify. I decided to delete the account but on furthe...
  • Peter__
  • Community Legend
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Solved!! Artist login help

Hi there, I have a problem that may be a bit hard for me to explain but I'll try my best. I have a regular spotify account that's linked to my personal facebook page but i'm also an artist and have recently released my debut album on CDBaby who distr...

  • Casual Listener
  • Hi there,    I have a problem that may be a bit hard for me to explain but I'll try my best. I have a regular spotify account that's linked to my personal facebook page but i'm also an ...
  • Peter__
  • Community Legend
  • 1042 Views
  • 6 replies
  • 0 likes
  • 1042 Views
  • 6 replies
  • 0 likes

(Solved) Spotify Family not working for me

I recently paid spotify family for me and one member of my family. My account is now premium but the other account remain as free. I personaly sended and aply the code in the second account. I got a success mesage but the account didn't change to pre...

  • Newbie
  • I recently paid spotify family for me and one member of my family. My account is now premium but the other account remain as free. I personaly sended and aply the code in the second account. I got a ...
  • Peter__
  • Community Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 699 Views
  • 1 replies
  • 0 likes

Profnity in comercials

I have been on Spotify for a while. The commercials have had MANY curse words in them and that has made me both certain to not subscribe nor anyone in my family. That is 5 subsciptions you are missing. I realize the commercials are important for mone...

  • Casual Listener
  • I have been on Spotify for a while. The commercials have had MANY curse words in them and that has made me both certain to not subscribe nor anyone in my family. That is 5 subsciptions you are missin...
  • Peter__
  • Community Legend
  • 222 Views
  • 4 replies
  • 0 likes
  • Free
    Other
  • 222 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Free doesn't work at all after my free Spotify Premium for 30 days ended

This issue started tomorrow yesterday. My free Spotify Premium thingy just ended and since then I am not able to listen to any track. It's just keep saying "Can't play the current track." - no matter what track I choose it doesn't work

  • Visitor
  • This issue started tomorrow yesterday. My free Spotify Premium thingy just ended and since then I am not able to listen to any track. It's just keep saying "Can't play the current track." - no matter...
  • OviiiOne
  • Community Legend
  • 1738 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1738 Views
  • 3 replies
  • 0 likes

Songs On Demand

I just signed up for Spotify Premium and wondered how I can get it to play songs on demand and not just on shuffle. Help please?

  • Visitor
  • I just signed up for Spotify Premium and wondered how I can get it to play songs on demand and not just on shuffle. Help please?
  • Carina
  • Community Legend
  • 1309 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1309 Views
  • 1 replies
  • 0 likes

Anyone get the Costco deal?

I signed up for the 7.99 premium cost for Costco members and I was charged 9.99. I input the code and everything. But yet they cant find the info and I dont have that code anymore.

  • Newbie
  • I signed up for the 7.99 premium cost for Costco members and I was charged 9.99. I input the code and everything. But yet they cant find the info and I dont have that code anymore.
  • Jordi
  • Community Legend
  • 1129 Views
  • 1 replies
  • 0 likes
  • 1129 Views
  • 1 replies
  • 0 likes

Random Charge To Credit Card

I cancelled my subscription almost 6 months ago but got a random $9.99 charge on my card last week. It isn't showing up on my spotify account as a charge and my subscription hasn't been renewed. What gives?

  • Casual Listener
  • I cancelled my subscription almost 6 months ago but got a random $9.99 charge on my card last week. It isn't showing up on my spotify account as a charge and my subscription hasn't been renewed. What...
  • keeferino
  • Casual Listener
  • 1160 Views
  • 2 replies
  • 0 likes
  • 1160 Views
  • 2 replies
  • 0 likes

Unauthorised device using my account

Whilst using spotify it has suddenly stopped what I was playing and started playing other songs that aren't on my playlists. It showed another device connected but I was unable to connect to them. They don't show as an offline device so I'm not sure ...

  • Newbie
  • Whilst using spotify it has suddenly stopped what I was playing and started playing other songs that aren't on my playlists. It showed another device connected but I was unable to connect to them. Th...
  • OviiiOne
  • Community Legend
  • 258 Views
  • 2 replies
  • 0 likes
  • Security
  • 258 Views
  • 2 replies
  • 0 likes

Can't cancel my account

I have tried for 3 days to cancel, can't find out how, also have been paying but listed as free account, why. I need to cancel by 26th to avoid payment please help

  • Newbie
  • I have tried for 3 days to cancel, can't find out how, also have been paying but listed as free account, why. I need to cancel by 26th to avoid payment please help
  • OviiiOne
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

I've been paid twice two months in a row on different days

Hiya all. I have very odd problem in my hands. During two past months Spotify has charged me twice. Every 18th and 24th day. The weird part is that I can not even see that 18th dates receipts my account here on spotify.com! Spotify says: "Your Spotif...

  • Casual Listener
  • Hiya all. I have very odd problem in my hands.   During two past months Spotify has charged me twice. Every 18th and 24th day. The weird part is that I can not even see that 18th dates ...
  • Amarro
  • Community Legend
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

Free trial does not look free

Hello, I've just clicked through from the spotify app to start a months free trial. Entered my credit card details clicked on 'account' and it looks like i've been chaged £9.99. Could someone (from Spotify) confirm that i've actually got the free tri...

  • Casual Listener
  • Hello,   I've just clicked through from the spotify app to start a months free trial. Entered my credit card details clicked on 'account' and it looks like i've been chaged £9.99. Could so...
  • mandrews
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

New album

Hello I am a fan of Eminem and I am new to using this blog and I was wondering when will you guys get the new Slim Shady XV album? Thanks

  • Newbie
  • Hello I am a fan of Eminem and I am new to using this blog and I was wondering when will you guys get the new Slim Shady XV album? Thanks
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! canceled FB account, still charged for premium

I canceled my fb account and cannot log onto my old Spotify account because my fb is canceled now. But I am still getting charged for premium from that account and I want to know how I can unsubscribe. Please help!

  • Casual Listener
  • I canceled my fb account and cannot log onto my old Spotify account because my fb is canceled now. But I am still getting charged for premium from that account and I want to know how I can unsubscrib...
  • sadisays
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 314 Views
  • 2 replies
  • 0 likes

0.99€ promotion?!

Olá!I wanna subscrive the promotion of 0.99€ for three months and it appeared the link to make the normal subscription Premium. I did it, thinking that you will only charge 0.99€. But no, i received the mail with the receipt of 6.99€.What can you do ...

  • Casual Listener
  • Olá! I wanna subscrive the promotion of 0.99€ for three months and it appeared the link to make the normal subscription Premium. I did it, thinking that you will only charge 0.99€. But no, i receive...
  • nunosilvacouto
  • Casual Listener
  • 867 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 867 Views
  • 5 replies
  • 0 likes

Can't get my purchased music

I have previously (a few years ago) paid for music through Spotify. I only downloaded it once or twice. However, now I am unable to re-download it. Any tips?

  • Newbie
  • I have previously (a few years ago) paid for music through Spotify.  I only downloaded it once or twice.  However, now I am unable to re-download it.  Any tips?
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes