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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234281 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234281 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12572 Views
  • 6 replies
  • 11 likes
  • Security
  • 12572 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526909 Views
  • 988 replies
  • 113 likes
  • Account
  • 526909 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127654 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127654 Views
  • 74 replies
  • 12 likes

Superuser Contribution Multiple Fake Accounts on my Email Domain

I have a personal email domain, e.g. @domain.com, so email sent to (anything)@domain.com gets delivered to me. Over the last 3 days I've had more than 50 emails sent to (random number)@domain.com from Spotify asking me to authenticate my email addres...

  • Visitor
  • I have a personal email domain, e.g. @domain.com, so email sent to (anything)@domain.com gets delivered to me.  Over the last 3 days I've had more than 50 emails sent to (random number)@domain.c...
  • alsohackedoff
  • Regular
  • 1130 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1130 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Merging 2 premium accounts to premium duo while keeping playlists and recommendations

Hi, My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and recommendations from our individual accounts. Is it possibl...

  • Casual Listener
  • Hi,   My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and...
  • mmccluskey
  • Casual Listener
  • 2504 Views
  • 2 replies
  • 0 likes
  • Account
  • 2504 Views
  • 2 replies
  • 0 likes

Solved!! How to keep same billing date?

My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan?

  • Regular
  • My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan? 
  • Billy-J
  • Spotify Star
  • 662 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 662 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Change Country

I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to USA, but they never give me that option. Please advi...

  • Visitor
  • I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to U...
  • Xenia
  • Moderator
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 462 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing subscription issues

PlanPremiumCountryUSADeviceiPhone 11Operating System My Question or IssueI'm an incoming freshman in college and would like to switch my plan to the student premium one. I believe it isn't matching me with my school due to my birth date being off by ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System   My Question or Issue I'm an incoming freshman in college and would like to switch my plan to the student premium one. I beli...
  • Xenia
  • Moderator
  • 699 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

Device(iPhone 8 plus)Operating System(iOS 10) Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the info. This happened when my phone broke but before that I had my premium account on...

  • Newbie
  •     Device (iPhone 8 plus) Operating System (iOS 10)   Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the i...
  • Xenia
  • Moderator
  • 522 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! account overview

i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be found. everytime i click the arrow to show the option...

  • Casual Listener
  • i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be fo...
  • Billy-J
  • Spotify Star
  • 2552 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2552 Views
  • 3 replies
  • 0 likes

Solved!! I can't log in on my account

I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection".I have tried with another account and it works, it's just mine that has this problem.I als...

  • Casual Listener
  • I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection". I have tried with another account and...
  • Billy-J
  • Spotify Star
  • 901 Views
  • 2 replies
  • 0 likes
  • Account
  • 901 Views
  • 2 replies
  • 0 likes

Cant Access Account

I accessed my account this morning and the message popped up that I had to sign out of everywhere. I clicked the button and it logged me out. I signed back in and the same thing happens.I logged out of my phone app and now it will not let me log back...

  • Visitor
  •   I accessed my account this morning and the message popped up that I had to sign out of everywhere. I clicked the button and it logged me out. I signed back in and the same thing happens. I l...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify country problem

PlanFree CountryRussia My Question or IssueI signed up today from Russia for the first time but for some reason Spotify thinks I'm in UK and hence; I can't upgrade to premium becuase my credit cards are issued in Russia. I'm not using any kind of VPN...

  • Visitor
  • Plan Free   Country Russia   My Question or Issue I signed up today from Russia for the first time but for some reason Spotify thinks I'm in UK and hence; I can't upgrade to premium ...
  • Peter
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login - No Internet Connection (Android)

PlanFreeCountryUkraine DeviceSamsung S10 Plus Operating SystemAndroid 10My Question or IssueUnable to login in my account.I receive a "No Internet Connection" message when trying to login with my email and password.Also I can't login by the link from...

  • Visitor
  • Plan Free Country Ukraine  Device Samsung S10 Plus  Operating System Android 10 My Question or Issue Unable to login in my account. I receive a "No Internet Connection" message w...
  • Xenia
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • Login
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted playlists not showing from a few months back.

Hello, I saw on a post that playlists from 2018 are supposed to show, I have deleted playlists from just a few months back, in January, and they aren’t showing. I was wondering if there is anything that can be done?

  • Visitor
  • Hello,   I saw on a post that playlists from 2018 are supposed to show, I have deleted playlists from just a few months back, in January, and they aren’t showing. I was wondering if there is a...
  • Ivan
  • Spotify Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • Account
  • 532 Views
  • 1 replies
  • 0 likes

I cant log in to my premium account !!

Hi I cant log in to my account in the application Knowing that I can log in to my account in Spotify's site But I can't do that in Spotify's app Sorry for my bad English My premium account's email *snip*

  • Regular
  • Hi 😢 I cant log in to my account in the application  Knowing that I can log in to my account in Spotify's site  But I can't do that in Spotify's app 😔 Sorry for my bad English  ...
  • Billy-J
  • Spotify Star
  • 641 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 641 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to reset my password but Spotify doesn't recognize my email

I have two Spotify accounts, one associated with Facebook and one I set up using an email address. I want to delete the Facebook account and solely use the other account. When I try to use the Forgot Password function, it says that my email is not as...

  • Visitor
  • I have two Spotify accounts, one associated with Facebook and one I set up using an email address. I want to delete the Facebook account and solely use the other account. When I try to use the Forgot...
  • DJIceman
  • Casual Listener
  • 1423 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1423 Views
  • 4 replies
  • 0 likes

Solved!! What happened to Spotify.me?

Hmm what happened to Spotify.me? Was this feature / functionality removed as of late?

  • Casual Listener
  • Hmm what happened to Spotify.me? Was this feature / functionality removed as of late? 
  • Dloom13
  • Casual Listener
  • 19068 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 19068 Views
  • 2 replies
  • 1 likes

Superuser Contribution I Accidently removed my profile picture and now i dont see a button to add it back

My Question or Issuei accidently clicked on remove the picture and now i cant add it back.the picture above does not show my cursor because its a screenshot but i aimed it over my empty profile picture and no buttons to "add picture" appeared it just...

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  • Casual Listener
  •   My Question or Issue i accidently clicked on remove the picture and now i cant add it back. the picture above does not show my cursor because its a screenshot but i aimed it over my empty p...
  • Xenia
  • Moderator
  • 587 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 587 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline mode

PlanPremiumCountryUSADeviceiPhoneXOperating System(iOS 13.5.1) My Question or IssueAny time I open my app it is in offline mode. Spotify tells me to turn on 'on-line mode' in my settings, but I see no option to turn online mode on. I cannot connect t...

  • Casual Listener
  • Plan Premium Country USA Device iPhoneX Operating System (iOS 13.5.1)   My Question or Issue Any time I open my app it is in offline mode. Spotify tells me to turn on 'on-line mode' in...
  • Elena
  • Moderator
  • 1305 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1305 Views
  • 5 replies
  • 0 likes

Today, my spotify mobile randomly logged me out and I cannot log back in

My spotify premium randomly logged me out while listening on mobile today and I haven't been able to log back in at all. Not on my desktop, phone, anything. I use facebook to log in, I have changed my facebook password and email numerous times and to...

  • Newbie
  • My spotify premium randomly logged me out while listening on mobile today and I haven't been able to log back in at all. Not on my desktop, phone, anything. I use facebook to log in, I have changed m...
  • xedilian0070
  • Casual Listener
  • 66497 Views
  • 4 replies
  • 1 likes
  • 66497 Views
  • 4 replies
  • 1 likes

Superuser Contribution Change the country

Hi, I have just changed my account fromfree to premium one. There are some troubles with the region I have. Firstly, I decided to use a Russian Credit card number, but didn’t know that there are some restrictions such as inaccessibility to the music ...

  • Casual Listener
  • Hi, I have just changed my account from free to premium one. There are some troubles with the region I have. Firstly, I decided to use a Russian Credit card number, but didn’t know that there are s...
  • TyomArtiom
  • Casual Listener
  • 1104 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1104 Views
  • 6 replies
  • 0 likes

Solved!! Re: [All Platforms][Subscription] Both have premium account already can we join a single duo account

Hi just to add to this question, will my partner need to cancel their premium? Or will they still be paying their premium fees? Or does Duo automatically do that for them?

  • Newbie
  • Hi just to add to this question, will my partner need to cancel their premium? Or will they still be paying their premium fees? Or does Duo automatically do that for them?
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes