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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84662 Views

9 replies

2 likes

Account
Login
  • 84662 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661289 Views

13 replies

4 likes

Account
  • 661289 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743130 Views

18 replies

29 likes

  • 743130 Views
  • 18 replies
  • 29 likes

Pay for boyfriend abroad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)I want to pay for my boyfriend but when he types in my card details it says coutry details is incorrect

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I want to pay for my boyfriend but wh...

Luan

Spotify Star

705 Views

3 replies

0 likes

Account
Premium
Subscription
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Bug Report: Company Possibly Affected by Russian Hack, Multiple Users Affected

Plan: FreeCountry: United StatesDeviceMacbook Pro 2013 or 2015Operating SystemMacOS Mojave My Question or IssueRecently myself and many other Spotify users(according to posts I've seen in these forums, have had Spotify login alerts from countries lik...

Newbie

Plan: Free Country: United States Device Macbook Pro 2013 or 2015 Operating System MacOS Mojave   My Question or Issue Recently myself and many other Spotify users(according to posts I'v...

Xenia

Moderator

887 Views

1 replies

0 likes

Security
  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played not updated

PlanPremiumOperating SystemWindows 10, macOS 10.13, Android 7 There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on MacOS, not on my browser.Thank you.  

Newbie

Plan Premium Operating System Windows 10, macOS 10.13, Android 7   There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on...

Ivan

Spotify Legend

431 Views

1 replies

0 likes

Other
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was accessed from Russia

PlanPremiumCountryCanada Device(iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC)Operating System(MacOS 14.6, iOS 13.3, Windows 10) My Question or IssueHi, my account was accessed from Russia today. I had a very secure password so I wouldn'...

Regular

Plan Premium Country Canada   Device (iPhone 11 Pro, MacBook Pro 2013, iMac Retina 2018, Acer PC) Operating System (MacOS 14.6, iOS 13.3, Windows 10)   My Question or Issue Hi, m...

Ivan

Spotify Legend

4105 Views

1 replies

0 likes

Account
Login
Security
  • 4105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do not see Sign in With Apple on macOS app

PlanFamily CountryUSA DeviceMacBook Pro 2016 Operating SystemmacOS 10.15.4 My Question or IssueThere is no option to sign in with Apple. I just updated Spotify to the (I'm assuming) latest version.  

Casual Listener

Plan Family   Country USA   Device MacBook Pro 2016   Operating System macOS 10.15.4   My Question or Issue There is no option to sign in with Apple. I just updated S...

Berseker

Visitor

3413 Views

3 replies

1 likes

Login
  • 3413 Views
  • 3 replies
  • 1 likes

Superuser Contribution already a Spotify premium member want to go on student plan

PlanPremiumCountryUSA Device(iphone 8 plus, macbook pro )Operating System(iOS 10) My Question or IssueI am a Spotify premium member however I'm paying 10 when I've been a student. I don't want to lose all my playlists and I'm also paying for Hulu. I ...

Visitor

Plan Premium Country USA  Device (iphone 8 plus, macbook pro ) Operating System (iOS 10)    My Question or Issue I am a Spotify premium member however I'm paying 10 when I've...

Ivan

Spotify Legend

692 Views

2 replies

0 likes

Account
  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Problems with Facebook created account

PlanPremium FamilyCountryUSADeviceWin10 ApplicationOperating SystemWindows 10 My spotify account was created through my facebook account. However, my profile name is just number with no pictures. I have no way to change the profile name.In addition, ...

Casual Listener

  Plan Premium Family Country USA Device Win10 Application Operating System Windows 10   My spotify account was created through my facebook account.  However, my profile name...

SpotifyJJ

Casual Listener

724 Views

1 replies

0 likes

Account
  • 724 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

PlanPremiumCountryParaguayDevice(iPhone 5sOperating System(iOS 10 My Question or IssueI can't cancel my subscription. I think something's wrong with the webpage. I logged in then in the option bar, it doesn't show the account preview option, subcribt...

Visitor

Plan Premium Country Paraguay Device (iPhone 5s Operating System (iOS 10   My Question or Issue I can't cancel my subscription. I think something's wrong with the webpage. I logged in ...

Billy-J

Spotify Star

531 Views

1 replies

0 likes

Account
Premium
Subscription
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support antwortet nicht mehr | Facebook Account

Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Support gemacht.Heute habe ich mit einem Freund ausprobi...

Visitor

Gestern habe ich meinen mit Facebook erstellten Account auf eine neue Mail Adresse umstellen lassen, hatte bisher immer nur gute Erfahrungen (Schnelle Antwortzeiten und immer hilfreich) mit dem Suppo...

Xenia

Moderator

680 Views

1 replies

0 likes

Login
  • 680 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playback interrupted

PlanFamily premiumDeviceWebplayer (Chrome), Spotify app on iPhoneOperating SystemWindows 10, iOS 13.3 My Question or IssueIn the past 1-2 weeks I keep getting my playback interrupted and a strange song starts to play. When listing the devices I could...

Casual Listener

Plan Family premium Device Webplayer (Chrome), Spotify app on iPhone Operating System Windows 10, iOS 13.3   My Question or Issue In the past 1-2 weeks I keep getting my playback interru...

Ivan

Spotify Legend

1162 Views

1 replies

0 likes

Account
Security
  • 1162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in, the 14 day limit while abroad has been reached. I have not been abroad.

PlanFreeCountryCANADADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueHaven't changed my settings, my account still says Canada, and the last time I traveled abroad a passport wasn't necessary to go to the States.

Casual Listener

Plan Free Country CANADA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Haven't changed my settings, my account still says Canada, and the last time I tr...

Xenia

Moderator

729 Views

3 replies

0 likes

Account
Free
Login
  • 729 Views
  • 3 replies
  • 0 likes

[Android] Android TV app allows random people to login without code in my dorm

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there is a way to get him banned please do so. I don’t k...

Casual Listener

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there...

662 Views

0 replies

0 likes

Android
  • 662 Views
  • 0 replies
  • 0 likes

Can't log in because of my username

PlanFreeCountryFranceDeviceSamsung Galaxy a70 My Question or IssueHello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure it's the right username because when my friends search it, they found my playli...

Casual Listener

  Plan Free Country France Device Samsung Galaxy a70   My Question or Issue Hello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure...

Mariecnrd

Casual Listener

744 Views

2 replies

0 likes

Account
  • 744 Views
  • 2 replies
  • 0 likes

New phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have got a New phone an I can not seem to get info my account. Asked for a New password, di...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Billy-J

Spotify Star

518 Views

1 replies

0 likes

Account
Premium
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! My username and profile picture changed

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueHello my username changed with my random letters an numbers and my profile pcture changed with unknown picture i cant chan...

Casual Listener

  Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Hello my username changed  with m...

OneByBoo

Roadie

3397 Views

5 replies

0 likes

Account
Premium
  • 3397 Views
  • 5 replies
  • 0 likes

Purchased Premium for 1 year on a prepaid mastercard. Now Spotify has cancelled my premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased a 100.00 prepaid card to renew my premium account for a year. I did this approxim...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I purch...

Billy-J

Spotify Star

872 Views

1 replies

0 likes

Account
  • 872 Views
  • 1 replies
  • 0 likes

Old Spotify account

Free/PremiumCountryUSAOperating System Windows My Question or IssueI had a spotify account under *snip* and i had a spotify premium account under it but I have since forgotten the password and I am unable to log in.

Casual Listener

  Free/Premium Country USA Operating System  Windows    My Question or Issue I had a spotify account under *snip* and i had a spotify premium account under it but I have s...

Tapcap

Visitor

1938 Views

4 replies

0 likes

Account
  • 1938 Views
  • 4 replies
  • 0 likes

Superuser Contribution Double payment

PlanPremiumCountryIreland Device(iPhone 8, My Question or IssueI have been charged twice on two separate cards for the Last 4 months for the one account after updating to family spotify. I can’t see where one of the cards info is stored. How do i sto...

Casual Listener

Plan Premium Country Ireland  Device (iPhone 8,      My Question or Issue I have been charged twice on two separate cards for the Last 4 months for the one account after ...

Elena

Moderator

551 Views

3 replies

0 likes

Account
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment taken but premium suspended

PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating System(Android Oreo My Question or IssueThey charge my account for the premium but when i opened the app it was written premium suspended and now i have a free accouny. Attached proof of payment

Visitor

Plan Premium Country Italy   Device Samsung Galaxy 9 Operating System (Android Oreo   My Question or Issue They charge my account for the premium but when i opened the app i...

Ivan

Spotify Legend

654 Views

1 replies

0 likes

Account
Premium
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 117 on new Network | Firewall may be blocking Spotify

I recently moved my computer to my home office (new network). The internet is working fine for other programs, but Spotify 'could not connect to the internet'. I can still log in and use Spotify through the browser, and I can run Spotify via my other...

Casual Listener

I recently moved my computer to my home office (new network).    The internet is working fine for other programs, but Spotify 'could not connect to the internet'. I can still log in and u...

Scarlaette

Casual Listener

2205 Views

3 replies

0 likes

Login
  • 2205 Views
  • 3 replies
  • 0 likes