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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83157 Views

29 replies

0 likes

  • 83157 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104006 Views

10 replies

3 likes

Account
Login
  • 104006 Views
  • 10 replies
  • 3 likes

How to cancel subscription .??

Dont knon how to cancel subscription

Casual Listener

Dont knon how to cancel subscription

Carina

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

US Student Premium discounts

Hi I tried to follow the steps here: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium Upon clicking "Get Premium" I see: It appears that you are not eligible for the discounted product that you ar...

Casual Listener

Hi I tried to follow the steps here: https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium   Upon clicking "Get Premium" I see: I...

vbk10

Casual Listener

462 Views

3 replies

0 likes

Account
Premium
Subscription
  • 462 Views
  • 3 replies
  • 0 likes

Account

HelloI'm allready pay for a account and want you to take that account awwayI have try to see if I can take it away but don't, I don't want to pay for two account in Spotify, only one premium account, so can you help me ?Best Regards Camilla Falk

Casual Listener

Hello I'm allready pay for a account and want you to take that account awway I have try to see if I can take it away but don't, I don't want to pay for two account in Spotify, only one premium acco...

camillafalk2002

Casual Listener

385 Views

3 replies

0 likes

  • 385 Views
  • 3 replies
  • 0 likes

changed email address

Hi, I recently changed my Spotify account email address, and it was already saved and all that, but when I want to use the old email address to create another Spotify account, it says that the address is already taken. Why is that? Is there any way t...

Casual Listener

Hi,     I recently changed my Spotify account email address, and it was already saved and all that, but when I want to use the old email address to create another Spotify account, ...

NatalieW

Casual Listener

693 Views

2 replies

0 likes

  • 693 Views
  • 2 replies
  • 0 likes

Sprint Free 6 months

I cant use my 6 months free from my sprint phone b/c i currently had an account is there a way to get around this or do i need to wait until 11/2 when my account cancels out and then add the Sprint offer?

Newbie

I cant use my 6 months free from my sprint phone b/c i currently had an account is there a way to get around this or do i need to wait until 11/2 when my account cancels out and then add the Sprint o...

Peter__

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

cant cancel subscription

i have been trying to cancel my subscription for about 5 months now and everytime i still get charged on my card. it is stupid that yall dont have a number or something i can call because i havent even used this app because i thought it was gone. so ...

Newbie

i have been trying to cancel my subscription for about 5 months now and everytime i still get charged on my card. it is stupid that yall dont have a number or something i can call because i havent ev...

Peter__

Community Legend

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Gifting Spotify In Canada

Any ideas when Canadians will be able to gift a subscription? I'd like to send one to a friend but apparently it's not available in Canada yet

Casual Listener

Any ideas when Canadians will be able to gift a subscription? I'd like to send one to a friend but apparently it's not available in Canada yet 😞

cliffomally

Casual Listener

553 Views

2 replies

0 likes

Premium
Subscription
  • 553 Views
  • 2 replies
  • 0 likes

Can´t Login using Facebook

Hi there, I cannot login using Facebook. The issue is that is there a problem checking my credentials. Whith desktop: It checks my credentials but says lost connection to facebook. Next I can log in mannually but stays offline. Thorugh the web: It sa...

Casual Listener

Hi there,   I cannot login using Facebook. The issue is that is there a problem checking my credentials. Whith desktop: It checks my credentials but says lost connection to facebook. Nex...

Peter__

Community Legend

432 Views

4 replies

0 likes

  • 432 Views
  • 4 replies
  • 0 likes

Solved!! Lost my unlimited subcription and now only being offered premium, why?

Hello everyone, My subscription to unlimited which I have had for quite a long time lapsed recently because my credit card expired. Now when I have the time and finally want to put in the new card details so that my subscription can continue, I am on...

Casual Listener

Hello everyone, My subscription to unlimited which I have had for quite a long time lapsed recently because my credit card expired. Now when I have the time and finally want to put in the new card ...

Sallac

Casual Listener

876 Views

8 replies

0 likes

Premium
Subscription
Unlimited
  • 876 Views
  • 8 replies
  • 0 likes

Student discount isn't processing

Hi, I signed up for premium a week ago and realized I could get a student discount. I got my student status certified, and then when I went to put in the rest of my information to apply the discount, I kept on getting looped back to the original page...

Newbie

Hi,   I signed up for premium a week ago and realized I could get a student discount. I got my student status certified, and then when I went to put in the rest of my information to apply th...

sundaydrive

Newbie

631 Views

3 replies

1 likes

Account
Premium
Subscription
  • 631 Views
  • 3 replies
  • 1 likes

Spotify Subscription Issues?

So I recently got the 30-day trial last month on the 19th. It said it was supposed to expire on October 19th. I went to the Spotify website on the 18th and I canceled it. The next day, Spotify was still playing like normal even though it was supposed...

Casual Listener

So I recently got the 30-day trial last month on the 19th. It said it was supposed to expire on October 19th. I went to the Spotify website on the 18th and I canceled it. The next day, Spotify was st...

Peter__

Community Legend

471 Views

4 replies

0 likes

  • 471 Views
  • 4 replies
  • 0 likes

Adding family members to Spotify/Telia Family account

I have just set up the main account for my new Telia/Spotify Family account (which allows me to add another 4 family users). Now I want to add two new family members to the Family account. They both currently have Premium accounts so my first step wa...

Newbie

I have just set up the main account for my new Telia/Spotify Family account (which allows me to add another 4 family users).   Now I want to add two new family members to the Family account....

Peter__

Community Legend

2233 Views

3 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 2233 Views
  • 3 replies
  • 0 likes

Changed email address

Hello - I left my job and hence access to the email I signed up with - and now I can't remember my password to sign my new phone into spotify - any way around this? Am still paying too

Newbie

Hello - I left my job and hence access to the email I signed up with - and now I can't remember my password to sign my new phone into spotify - any way around this? Am still paying too 😕

Jason

Spotify Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Family plan

Hi! I don't have Telia, does that mean I can't have a family plan? Not going to switch to Telia either, happy with Comviq...

Newbie

Hi! I don't have Telia, does that mean I can't have a family plan? Not going to switch to Telia either, happy with Comviq...

fabrice9164

Regular

1065 Views

4 replies

0 likes

  • 1065 Views
  • 4 replies
  • 0 likes

Solved!! Playlists dissapear

Hi, Since last week, I'm not able to access to my playlist. I think that in some way my account has been messed up with Facebook connect, as now I only can login with FB, accesing my same profile, but not my playlists. It's funny, because I can find ...

Casual Listener

Hi,   Since last week, I'm not able to access to my playlist. I think that in some way my account has been messed up with Facebook connect, as now I only can login with FB, accesing my same ...

domoku

Casual Listener

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

What is the up-to-date to unlink from Facebook?

I've seen other posts here dating from about two years ago, but the procedure seems to have changed several times. Can someone explain how to unlink the two? I have a Logitech Squeezebox 3 which needs real login credentials to work with Facebook (usi...

Visitor

I've seen other posts here dating from about two years ago, but the procedure seems to have changed several times. Can someone explain how to unlink the two? I have a Logitech Squeezebox 3 which need...

Peter__

Community Legend

1281 Views

2 replies

1 likes

Account
  • 1281 Views
  • 2 replies
  • 1 likes

I cannot log in to the player.

Hi - I have a facebook account and a free spotify account. I originally logged in with facebook and all was OK. Now I cannot get past that log in page. I sign in with facebook and access my account and profile etc. but then if I try to acess the play...

Newbie

Hi - I have a facebook account and a free spotify account. I originally logged in with facebook and all was OK. Now I cannot get past that log in page. I sign in with facebook and access my account a...

Peter__

Community Legend

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

Duplicate Account Issue?

I'm having too many troubles trying to change my password. First, I keep getting knocked out of my own account because it is being used elsewhere, which is aggravating enough. Second, when I go to prevent this by changing my password, I cannot becaus...

Newbie

I'm having too many troubles trying to change my password. First, I keep getting knocked out of my own account because it is being used elsewhere, which is aggravating enough. Second, when I go to pr...

Peter__

Community Legend

342 Views

2 replies

0 likes

Security
  • 342 Views
  • 2 replies
  • 0 likes

Spotify for Business

Hi, I'm Spotify user running a small business and would be interested in following options: 1) VAT excluded charge by providing VAT id (Europe). Nowadays we have VAT itemized on receipt, but it's a process to get it back and for couple of euros it's ...

Casual Listener

Hi, I'm Spotify user running a small business and would be interested in following options:   1) VAT excluded charge by providing VAT id (Europe). Nowadays we have VAT itemized on receipt,...

Peter__

Community Legend

1075 Views

3 replies

0 likes

  • 1075 Views
  • 3 replies
  • 0 likes