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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734102 Views

18 replies

29 likes

  • 734102 Views
  • 18 replies
  • 29 likes

Premium disabled before subscription has run out.

Today is 22 September 2014 but on my Accounts page there is a message that reads: Subscription status You are registered for Spotify Premium until 2014-09-29. After this period your account will become a Spotify Free account. Why?

Newbie

Today is 22 September 2014 but on my Accounts page there is a message that reads:     Subscription status   You are registered for Spotify Premium until 2014-09-29. After...

Peter__

Community Legend

170 Views

1 replies

0 likes

Account
Premium
  • 170 Views
  • 1 replies
  • 0 likes

Disable free premium service

Can anybody help me disable the free premium service. For me to buy the premium service before i leave to India. As currently, my network service have a special offer only for malaysia. And im leaving this saturday

Newbie

Can anybody help me disable the free premium service. For me to buy the premium service before i leave to India. As currently, my network service have a special offer only for malaysia. And im leavin...

Peter__

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Guardian app

For some time now the Guardian app (very cool app which shows music reviews from Guardian and Observer) is blank below the heading. Any ideas?

Regular

For some time now the Guardian app (very cool app which shows music reviews from Guardian and Observer) is blank below the heading. Any ideas?

Peter__

Community Legend

840 Views

7 replies

2 likes

Premium
  • 840 Views
  • 7 replies
  • 2 likes

My spotify account is through my Facebook, and i want to get rid of my Facebook.

Can i keep my spotify but delete my Facebook? (premium user) As I pay premium, i think it's only fair that i should be able to keep my account without HAVING to keep my facebook, im absolutely sick of having it just because my Spotify is through face...

Newbie

Can i keep my spotify but delete my Facebook? (premium user) As I pay premium, i think it's only fair that i should be able to keep my account without HAVING to keep my facebook, im absolutely sick...

Peter__

Community Legend

486 Views

3 replies

0 likes

  • 486 Views
  • 3 replies
  • 0 likes

Solved!! i want to have free trail again

I want to have free trail to hear music

Newbie

I want to have free trail to hear music

user-removed

Not applicable

311 Views

1 replies

0 likes

Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Add gift card when I have an ongoing subscription

Hi, I want to redeem a gift card for spotify premium but I already have a subscription on spotify premium now. Is it possible to redeem the code as it is now? Does my subscription pause until the gift card expires?

Newbie

Hi, I want to redeem a gift card for spotify premium but I already have a subscription on spotify premium now. Is it possible to redeem the code as it is now? Does my subscription pause until the gif...

user-removed

Not applicable

4273 Views

1 replies

0 likes

  • 4273 Views
  • 1 replies
  • 0 likes

Spotify premium membership ended without any reason

Spotify Case # 01834158: I have logged in a case with spotify 3 days back and have no response . Pls tell what is you SLA for a customer logged in case and do u have a customer service telephone number .

Casual Listener

Spotify Case # 01834158: I have logged in a case with spotify 3 days back and have no response . Pls tell what is you SLA for a customer logged in case and do u have a customer service telephone num...

Britboy

Casual Listener

650 Views

6 replies

0 likes

  • 650 Views
  • 6 replies
  • 0 likes

Entrar a mi cuenta

Cuando intento ingresar a mi cuenta en la aplicación, me dice que estoy ingresando de otro país y no me deja entrar.

Newbie

Cuando intento ingresar a mi cuenta en la aplicación, me dice que estoy ingresando de otro país y no me deja entrar.

Peter__

Community Legend

2104 Views

1 replies

0 likes

  • 2104 Views
  • 1 replies
  • 0 likes

Setting my device password - no email received

My spotify account is associated with my facebook account, and I'm trying to set a device password. I realise this is a different password to my facebook account password; the reason I want to do this is that I have a device that needs to authenticat...

Newbie

My spotify account is associated with my facebook account, and I'm trying to set a device password. I realise this is a different password to my facebook account password; the reason I want to...

Peter__

Community Legend

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

All my playlists deleted?

I logged into spotify today and it appears that all my playlists are deleted. I searched for myself and it seems that I have a duplicate account which still has my playlists, but I forgot the login info. How can I get back on my original spotify acco...

Newbie

I logged into spotify today and it appears that all my playlists are deleted. I searched for myself and it seems that I have a duplicate account which still has my playlists, but I forgot the login i...

Peter__

Community Legend

169 Views

1 replies

0 likes

Account
  • 169 Views
  • 1 replies
  • 0 likes

Help - I am not in a foreign country

Dear all, I need help with this issue because I really don't understand what's going on here. I am a "standard" user, not a premium user, and until a month ago I was using Spotify normally without problems. I live in Italy and last month I was on hol...

Newbie

Dear all, I need help with this issue because I really don't understand what's going on here. I am a "standard" user, not a premium user, and until a month ago I was using Spotify normally without ...

blake

Community Legend

308 Views

1 replies

0 likes

Login
  • 308 Views
  • 1 replies
  • 0 likes

Premium Trial Not Working

I did the 7 day trial a few days back, and now I'm trying to add on the 30 day trial, after which I intend to switch to the student discount premium service (which I have already signed up for). Originally, my 7-day trial should end on the 26th of Se...

Newbie

I did the 7 day trial a few days back, and now I'm trying to add on the 30 day trial, after which I intend to switch to the student discount premium service (which I have already signed up for). Orig...

user-removed

Not applicable

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Spotify Caso # 01379558 open since Apr 13th

Last April I created a new support case, but I haven't been responded yet. How can I contact with someone who solve my problem? I received a mail with that reference "ref:_00DD0pxIW._500D0bXWpw:ref". Thank you

Newbie

Last April I created a new support case, but I haven't been responded yet. How can I contact with someone who solve my problem?   I received a mail with that reference "ref:_00DD0pxIW._500D0...

meahtenoha

Spotify

286 Views

3 replies

0 likes

  • 286 Views
  • 3 replies
  • 0 likes

Being charged twice and not getting any response to my email

I recenly signed up Spotify premium and wanted to change the billing account, I thought I had done it correctly by now I'm getting charged twice. I emailed Spotify and have yet to have a reply 10 days later.

Newbie

I recenly signed up Spotify premium and wanted to change the billing account, I thought I had done it correctly by now I'm getting charged twice.   I emailed Spotify and have yet to have a r...

Jordi

Community Legend

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

Deactivate Premium from Telia

I have ended my Premium subscription I had with Telia but Spotify still says I have Premium. Was over two weeks since I removed it and when I talk to Telia support they say I have no Premium account from them any longer but still it shows in my Spoti...

Newbie

I have ended my Premium subscription I had with Telia but Spotify still says I have Premium. Was over two weeks since I removed it and when I talk to Telia support they say I have no Premium accoun...

user-removed

Not applicable

321 Views

1 replies

0 likes

Account
  • 321 Views
  • 1 replies
  • 0 likes

signed up with facebook but how do i sign in without using facebook

So when I opened my account I did it thru FB now I have other devices I want to have spotify on but not FB Im lost please help

Newbie

So when I opened my account I did it thru FB now I have other devices I want to have spotify on but not FB Im lost please help  

Peter__

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Another name is shown on my Profile.

Hello, so today i decided to login to spotify to listen to a couple of songs, and then i recognized that the profile picture and name isnt mine, and i've tried to disconnect from facebook in preferences in spotify and i can click connect to facebook ...

Newbie

Hello, so today i decided to login to spotify to listen to a couple of songs, and then i recognized that the profile picture and name isnt mine, and i've tried to disconnect from facebook in preferen...

Jordi

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Can't change my country and so i can't log in

Hi,I installed spotify when in switserland, now back home in belgium i can't log in on the app. When i go to the website i can log in. I tried accessing my profile to change it and that was all working. The country box said switserland. I ticked off ...

Newbie

Hi, I installed spotify when in switserland, now back home in belgium i can't log in on the app. When i go to the website i can log in. I tried accessing my profile to change it and that was all w...

Peter__

Community Legend

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes