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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Spotify memory on two devices

I have Spotify on my laptop and I phone. is my offline memory governed by the device with the lowest memory. My I Phone is 16gb and maxed out memory-wise and I only seem to be able to to have 2000 offline songs on my laptop?

Casual Listener

I have Spotify on my laptop and I phone. is my offline memory governed by the device with the lowest memory. My I Phone is 16gb and maxed out memory-wise and I only seem to be able to to have 2000 of...

Peter__

Community Legend

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

Help

I've got a new iPhone when I've downloaded spotify and put my details in it doesn't recognise me as a premium user despite paying the subscription every month. Same I'm my iPad... Any ideas????

Casual Listener

I've got a new iPhone when I've downloaded spotify and put my details in it doesn't recognise me as a premium user despite paying the subscription every month. Same I'm my iPad... Any ideas????

Simmplyhev

Casual Listener

175 Views

2 replies

0 likes

Account
Free
Login
Premium
  • 175 Views
  • 2 replies
  • 0 likes

Account subscription

Help. Can i pay my subscription thru bank deposits? I don't have any credit card. Please . I want to continue my subscription.

Newbie

Help. Can i pay my subscription thru bank deposits? I don't have any credit card. Please . I want to continue my subscription. 🙂

Peter__

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Need to go from Unlimited to Premium

Hello,I'm on the student plan and I applied the gift cards to my account and lucky to find out now that I'm not on the premium plan. I don't know why I'm not on it but I'm hoping you guys resolve it because I have been using Spotify for a long time n...

Casual Listener

Hello, I'm on the student plan and I applied the gift cards to my account and lucky to find out now that I'm not on the premium plan. I don't know why I'm not on it but I'm hoping you guys resolve i...

Peter__

Community Legend

198 Views

1 replies

0 likes

Premium
Unlimited
  • 198 Views
  • 1 replies
  • 0 likes

gift card credited to the wrong account

Hello, im from Poland... I bought my girlfriend a gift card for three months but it was signed into my account, not her!? Why? and how i can change it?

Newbie

Hello, im from Poland...   I bought my girlfriend a gift card for three months but it was signed into my account, not her!?   Why? and how i can change it?

user-removed

Not applicable

266 Views

2 replies

0 likes

Account
Premium
Subscription
  • 266 Views
  • 2 replies
  • 0 likes

Sprint Carrier Billing

I signed up for Sprint carrier billing about three months ago and everything has been working fine before a week ago. I would like to know what I can do to access my premium features. There is no longer an option for Sprint billing on the payment met...

Newbie

I signed up for Sprint carrier billing about three months ago and everything has been working fine before a week ago. I would like to know what I can do to access my premium features. There is no lon...

Peter__

Community Legend

1066 Views

4 replies

0 likes

Account
Free
Other
Security
Unlimited
  • 1066 Views
  • 4 replies
  • 0 likes

Stop payment to account

Newbie

Peter__

Community Legend

258 Views

1 replies

0 likes

Account
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! I seem to have 2 accounts

Hello. 2 nights ago I signed out of spotify (I have always logged in through facebook) logged in under a username and password and I had another spotify (presumably the FREE spofity from Vodafone which I have been fighting for for months because I ke...

Casual Listener

Hello. 2 nights ago I signed out of spotify (I have always logged in through facebook) logged in under a username and password and I had another spotify (presumably the FREE spofity from Vodafone whi...

memzey86

Casual Listener

839 Views

2 replies

0 likes

  • 839 Views
  • 2 replies
  • 0 likes

Spotify Account seems resetted!

My Spotifyaccount seems resetted bc all my playlists and my premium were deleted completly. I am very angry atm.. because i paid for my month and cant listen to my music now. My account was connected with Facebook!

Visitor

My Spotifyaccount seems resetted bc all my playlists and my premium were deleted completly. I am very angry atm.. because i paid for my month and cant listen to my music now.   My account wa...

Taylor

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! New computer, lost playlists?

Let me see if I can explain... I'm not all that sure how I ended up here! Recently I switched my subscription back to free for a while, and then very recently started have started paying for premium again. Around the same time, my computer crashed. I...

Newbie

Let me see if I can explain... I'm not all that sure how I ended up here!   Recently I switched my subscription back to free for a while, and then very recently started have started pay...

user-removed

Not applicable

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Solved!! Being charged £9.99 for student premium?

I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student). I went into spotify and updated my student subscription as it said it had expired, i assume it's been a year since i signed u...

Newbie

I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student).   I went into spotify and updated my student subscription as it s...

mybajingoisonfi

Newbie

25719 Views

8 replies

0 likes

Account
Premium
  • 25719 Views
  • 8 replies
  • 0 likes

Solved!! Problem with my account

Hi, I have a premium account and a few days ago I had to reauthorize my Sonos for Spotify, I clicked "Log in with Facebook", but got in an 'empty' account without premium subscription (radio stations and playlist also gone). I think I used to login w...

Visitor

Hi,   I have a premium account and a few days ago I had to reauthorize my Sonos for Spotify, I clicked "Log in with Facebook", but got in an 'empty' account without premium subscription (rad...

user-removed

Not applicable

699 Views

8 replies

0 likes

  • 699 Views
  • 8 replies
  • 0 likes

Can't seem to sign out from my Samsung Smart Tv

Hi! Have been trying to do this for weeks... I can't seem to sign out my Spotify-account from my Samsung Smart-TV. When I simply go to "Settings" to sign out, the only thing that comes up on the screen is "View Third Party Licenses", and I can't seem...

Newbie

Hi!   Have been trying to do this for weeks... I can't seem to sign out my Spotify-account from my Samsung Smart-TV. When I simply go to "Settings" to sign out, the only thing that comes up ...

Mippen

Newbie

17349 Views

12 replies

1 likes

  • 17349 Views
  • 12 replies
  • 1 likes

How to Make a Payment?

How the heck do you make a payment when you want to change your credit card? I entered the new card and it accepted it, but it will not accept payment. There is no phone number to call or place to ask anyone in customer service a question. Help!

Newbie

How the heck do you make a payment when you want to change your credit card?  I entered the new card and it accepted it, but it will not accept payment.  There is no phone number to call or...

GabeTheTexican

Newbie

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Hacked account? Turkish? - Password Change

Hi everyone. Here is my issue. Someone has access to my account. I have changed my password and everything. below is a list of what is happeneing Android player keep showing up random Turkish songs. I have been kicked out saying someone has accesed m...

Regular

Hi everyone.   Here is my issue. Someone has access to my account. I have changed my password and everything. below is a list of what is happeneing Android player keep showing up rando...

Grace

Spotify

984 Views

1 replies

0 likes

Account
Premium
  • 984 Views
  • 1 replies
  • 0 likes

Unlimited to premium

I bought a giftcard for 3 months of premium but when i activated it it was automatically redeemed as 6 months unlimited. Any way I can get it converted to premium?

Casual Listener

I bought a giftcard for 3 months of premium but when i activated it it was automatically redeemed as 6 months unlimited. Any way I can get it converted to premium?

Simmy

Casual Listener

413 Views

5 replies

0 likes

  • 413 Views
  • 5 replies
  • 0 likes

Gift code problem

Hello Community! Can anyone help me with this problem I am having - I recently got a gift code from some friends but it wont work - It says that there is a country mismatch and that I must be in the same country where the person bought the gift code....

Newbie

Hello Community!   Can anyone help me with this problem I am having - I recently got a gift code from some friends but it wont work - It says that there is a country mismatch and that I must...

Peter__

Community Legend

314 Views

2 replies

0 likes

Subscription
  • 314 Views
  • 2 replies
  • 0 likes

Unable to play

Hi, I signed up to spotify and upgraded to the premium. It wormy work and I'm getting daily emails from spotify to ask me how I like it/recommend music etc but when I click on the track the only thing I can do is add to a playlist!

Visitor

Hi, I signed up to spotify and upgraded to the premium. It wormy work and I'm getting daily emails from spotify to ask me how I like it/recommend music etc but when I click on the track the only thin...

user-removed

Not applicable

230 Views

2 replies

0 likes

  • 230 Views
  • 2 replies
  • 0 likes

Student discount

I have an account that I used to use with music stored playlists. I would like to active it now by adding premium. I tried to add on my school to make it a student account and am having difficulty adding on this feature. Any suggestions?

Casual Listener

I have an account that I used to use with music stored playlists. I would like to active it now by adding premium. I tried to add on my school to make it a student account and am having difficulty ad...

Peter__

Community Legend

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

Charged twice for 3 month & no help

Hi there, Ive been charged twice a month for 3 months. After contacting spotify support, they first told me i had 2 accounts one playlist, When i asked them to refund me what i was owed & cancel my suscription they stopped replying to me, Then via tw...

Casual Listener

Hi there,    Ive been charged twice a month for 3 months.    After contacting spotify support, they first told me i had 2 accounts one playlist,    When i as...

user-removed

Not applicable

468 Views

5 replies

0 likes

  • 468 Views
  • 5 replies
  • 0 likes