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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75758 Views

28 replies

0 likes

  • 75758 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93167 Views

9 replies

2 likes

Account
Login
  • 93167 Views
  • 9 replies
  • 2 likes

Solved!! Can't cancle my subscription / Unable to authorize via Facebook

Now i've really enjoyed 30 days of testing permium, but since i can't afford it right now, i tried to cancle my subsciption.Now everytime i try to authorize via facebook, it just says "something went wrong" and woent cancle my subscription. It redire...

Newbie

Now i've really enjoyed 30 days of testing permium, but since i can't afford it right now, i tried to cancle my subsciption. Now everytime i try to authorize via facebook, it just says "something we...

MichaelW

Community Legend

659 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 659 Views
  • 1 replies
  • 0 likes

This is Ridiculous

Its been well over a month with trying to get my account canceled, I've been charged twice now for something I have no access too, I've gave amanda and mathuros all the requested information, and still nothing. There needs to be a better way to solve...

Regular

Its been well over a month with trying to get my account canceled, I've been charged twice now for something I have no access too, I've gave amanda and mathuros all the requested information, and sti...

Jason

Spotify Legend

753 Views

11 replies

0 likes

  • 753 Views
  • 11 replies
  • 0 likes

Playlists Gone, Premium subscription lost, no customer service.

Logged in this morning, and my playlists was wiped and replaced with a "Windows Media Player" playlist (funny enough i use mac and don't have media player), Not only that but my account have been degraded to free (yet i still pay) And when i send a m...

Casual Listener

Logged in this morning, and my playlists was wiped and replaced with a "Windows Media Player" playlist (funny enough i use mac and don't have media player), Not only that but my account have bee...

Jason

Spotify Legend

593 Views

5 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 593 Views
  • 5 replies
  • 0 likes

I need my email unlinked from Facebook

So originally I 'signed'in with Facebook. But I want to just create a Username and password with my email and not use Facebook but it won't let me. How can I get this done

Newbie

So originally I 'signed'in with Facebook.  But I want to just create a Username and password with my email and not use Facebook but it won't let me.  How can I get this done

MichaelW

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Wont login using facebook

I try to login to my account which i know for sure is through my facebook and it will not login.

Newbie

I try to login to my account which i know for sure is through my facebook and it will not login.

MichaelW

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

premium wont work on phone

I recently subscribed to premium via my Vodafone contract it worked for a day but now it says I need to buy premium

Newbie

I recently subscribed to premium via my Vodafone contract it worked for a day but now it says I need to buy premium

kbrooksc

Community Legend

261 Views

1 replies

0 likes

Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! HELP

If i am in highschool, can I get the student discount on spotify premion?

Newbie

If i am in highschool, can I get the student discount on spotify premion? 

MattSuda

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Duplicated payment

Hi. I seem to have been charged twice for my Spotify Premium account - once on 3/10, and once on 5/10. Please explain or refund. Thanks

Casual Listener

Hi. I seem to have been charged twice for my Spotify Premium account - once on 3/10, and once on 5/10. Please explain or refund. Thanks

MichaelW

Community Legend

231 Views

1 replies

0 likes

Account
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Student Discount

Why am I being scheduled to pay the full price instead of the student discount rate when I have already been verified? Can this be fixed? Jawon

Casual Listener

Why am I being scheduled to pay the full price instead of the student discount rate when I have already been verified?  Can this be fixed?   Jawon

MichaelW

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Duplicated payment

Hi. I seem to have been charged twice for my Spotify Premium account - once on 3/10, and once on 5/10. Please explain or refund. Thanks

Casual Listener

Hi. I seem to have been charged twice for my Spotify Premium account - once on 3/10, and once on 5/10. Please explain or refund. Thanks

MichaelW

Community Legend

375 Views

1 replies

0 likes

Account
Premium
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Premium account conversion to student account

Hey, So i've had a spotify premium account for a long time and am happy with it, i have been at university for a couple of weeks now and found out that students get half price! However i don't know how to convert my existing premium account of paying...

Casual Listener

Hey,   So i've had a spotify premium account for a long time and am happy with it, i have been at university for a couple of weeks now and found out that students get half price! However i d...

Spaceman952

Casual Listener

2406 Views

5 replies

0 likes

  • 2406 Views
  • 5 replies
  • 0 likes

de cree a premiun

He pasado de free a premiun y en el pc me reconoce el premiun y en el móvil no. He instalado y desinstalado varias veces la app del móvil y sigue en modo aleatorio( móvil)

Newbie

He pasado de free a premiun y en el pc me reconoce el premiun y en el móvil no. He instalado y desinstalado varias veces la app del móvil y sigue en modo aleatorio( móvil)

Abner

Roadie

318 Views

2 replies

0 likes

Account
Subscription
  • 318 Views
  • 2 replies
  • 0 likes

Solved!! cant find spotify on phone

Downloaded spotify but cant find it in my apps

Regular

Downloaded spotify but cant find it in my apps

MichaelW

Community Legend

1026 Views

12 replies

0 likes

  • 1026 Views
  • 12 replies
  • 0 likes

Redeem Code Locator

Recently swapped phones and I cannot locate the redeem code for Spotify Premium. Any ideas?

Casual Listener

Recently swapped phones and I cannot locate the redeem code for Spotify Premium. Any ideas?

Jason

Spotify Legend

697 Views

4 replies

0 likes

  • 697 Views
  • 4 replies
  • 0 likes

Solved!! Playlists disappeared

Hi, I used to use spotify with my facebook account, but when I wanted to upgrade to Spotify Premium, i thought it would be better to make a Spotify account. But therefore i had to enter another e-mailadress (because the other one was used for the fac...

Casual Listener

Hi,   I used to use spotify with my facebook account, but when I wanted to upgrade to Spotify Premium, i thought it would be better to make a Spotify account. But therefore i had to enter an...

Radiouufd

Casual Listener

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

Location Country

Hi, I have problem using spotify at work i Norway, both with the client and the web version. Spotify has found out that my IP adress is danish. It may be danish, because we are an international company, and maybe our server are in Denmark, . . I dont...

Newbie

Hi, I have problem using spotify at work i Norway, both with the client and the web version. Spotify has found out that my IP adress is danish. It may be danish, because we are an international compa...

MichaelW

Community Legend

514 Views

1 replies

0 likes

Account
Free
Login
  • 514 Views
  • 1 replies
  • 0 likes

How do I merge two accounts?

Question? I have 2 accounts one DainaShukis "Rising Star" and 1 Daina 123 is it possibel to combine these 2 accounts. Also where does one post press along with playlists? Daina Shukis

Music Fan

Question? I have 2 accounts one DainaShukis "Rising Star" and 1 Daina 123 is it possibel to combine these 2 accounts. Also where does one post press along with playlists? Daina Shukis

Peter__

Community Legend

1592 Views

1 replies

0 likes

Account
  • 1592 Views
  • 1 replies
  • 0 likes

Premium

Hey, I'm having trouble paying for my Spotify Premium. I enter my card number as usual, but I ca't get the last two numbers in. So I tried a couple of times changing browser, restarting my computer and loging in and out, but nothing worked. Anyone wi...

Newbie

Hey, I'm having trouble paying for my Spotify Premium. I enter my card number as usual, but I ca't get the last two numbers in. So I tried a couple of times changing browser, restarting my computer a...

Peter__

Community Legend

271 Views

2 replies

0 likes

  • 271 Views
  • 2 replies
  • 0 likes

Help! , playing from more than one device at a time

Hy! All of my friends who have Spotify, can play songs at more than one device at a time; like, them selves, and their mom (AT THE SAME ACCOUNT) Why does this now work for me and my brother, who have the same account. - premium. What do do?

Newbie

Hy!  All of my friends who have Spotify, can play songs at more than one device at a time; like, them selves, and their mom (AT THE SAME ACCOUNT)     Why does this now work for ...

Peter__

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Spotify premium no funciona en mi iphone

Me he hecho Premium pero en el iPhone no funciona...... Al suscribirme había la opción de suscripción gratuita un mes hasta el 12 de junio. Cuando me conecto en el ordenador me aparece como Premium pero en el móvil no.... ¿A qué es debido? ¿Cómo pued...

Casual Listener

Me he hecho Premium pero en el iPhone no funciona...... Al suscribirme había la opción de suscripción gratuita un mes hasta el 12 de junio. Cuando me conecto en el ordenador me aparece como Premium p...

Peter__

Community Legend

680 Views

3 replies

0 likes

Premium
  • 680 Views
  • 3 replies
  • 0 likes