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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171321 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171321 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11319 Views
  • 6 replies
  • 11 likes
  • Security
  • 11319 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515371 Views
  • 986 replies
  • 112 likes
  • Account
  • 515371 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125906 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125906 Views
  • 74 replies
  • 12 likes

Student Discount for Current Premium Member

I have been a Spotify Premium member for at least a year or two now. I just found out about the $4.99/month discounted rate for US students. I am a university student and would like to receive the discount. When I visit the Student Discount FAQ, it i...

  • Newbie
  • I have been a Spotify Premium member for at least a year or two now.  I just found out about the $4.99/month discounted rate for US students.  I am a university student and would like to re...
  • AshR
  • Spotify Legend
  • 665 Views
  • 6 replies
  • 0 likes
  • 665 Views
  • 6 replies
  • 0 likes

Redeemed card but credit dissapeared

Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account. They charge me anyway the premium and now it says nothing about the gift card on my profile. It just says that they will charge me again on 9-12-2014...

  • Casual Listener
  • Someone gave me as a gift a 3-month premium subscription. I used the link to add that to my account.  They charge me anyway the premium and now it says nothing about the gift card on my profil...
  • AshR
  • Spotify Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

I can't subscribe to premium account promotion because the country is wrong

Hi, I got a commercial on spotify giving the premium a bit cheaper for three months but there's no way to subscribe because after I try to change country (From Finland to Brazil) it gives the regular prize 14.90 BRL per month. Any way to get this pro...

  • Music Fan
  • Hi,   I got a commercial on spotify giving the premium a bit cheaper for three months but there's no way to subscribe because after I try to change country (From Finland to Brazil) it gives ...
  • AshR
  • Spotify Legend
  • 525 Views
  • 4 replies
  • 0 likes
  • Premium
  • 525 Views
  • 4 replies
  • 0 likes

My spotify application isn't working on my iPhone

I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. I tried deleting the app and downloading it again, ...

  • Newbie
  • I have a spotify premium account. It is working perfectly on my mac but when I want to open the application on my phone, it shows me the spotify logo for a few seconds then it exits the application. ...
  • Merik
  • Community Legend
  • 4339 Views
  • 1 replies
  • 0 likes
  • 4339 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium with E-Card not available

Hello, I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose. I prefered the E-Cards but the symbol will be displayed as disabled in a light grey. The mousehover effect says that t...

  • Casual Listener
  • Hello,   I wanted to upgrade my Spotify Account to premium. During the process I will be asked which payment option I like to choose.  I prefered the E-Cards but the symbol will be di...
  • Merik
  • Community Legend
  • 652 Views
  • 5 replies
  • 0 likes
  • 652 Views
  • 5 replies
  • 0 likes

Solved!! Why cant i choose to upgrade from free to unlimited?

Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem? Best regards / Morgan

  • Casual Listener
  • Hello I wonder why "unlimited" isn´t an option when i wont to upgrade from "free"? It seems impossible to choose anything but "premium". Can someone solve this problem?   Best regards / ...
  • Josh
  • Community Legend
  • 389 Views
  • 4 replies
  • 0 likes
  • 389 Views
  • 4 replies
  • 0 likes

Cancelled subscription - (songs not available) Too often!

I WAS a premium user here in Australia until recently. Reason? Songs Not available. New Song has been released! OR sometimes songs that have been released for months! The song is greyed out and a blue box at the top of the screen pops up saying "This...

  • Newbie
  • I WAS a premium user here in Australia until recently. Reason? Songs Not available.   New Song has been released! OR sometimes songs that have been released for months! The song is greyed ou...
  • Josh
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Songs Disappeared from Playlist

Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content. I've not deleted or removed the playlist. Any help would be gratefully received as I can't remember all the t...

  • Casual Listener
  • Hi - over 40 songs disappeared from a playlist of mine for no reason, they are still playable in Spotify so haven't been removed as content.   I've not deleted or removed the playlist. &nb...
  • Adamsk11
  • Casual Listener
  • 290 Views
  • 4 replies
  • 0 likes
  • 290 Views
  • 4 replies
  • 0 likes

How can I change the way I log into Spotify?

I currently log into Spotify thru my Facebook account but I want to delete this so I can just log into Spotify from my own personal email and self-created password. How do I make this change??

  • Casual Listener
  • I currently log into Spotify thru my Facebook account but I want to delete this so I can just log into Spotify from my own personal email and self-created password.  How do I make this change??
  • Josh
  • Community Legend
  • 1633 Views
  • 1 replies
  • 0 likes
  • 1633 Views
  • 1 replies
  • 0 likes

Solved!! Connection problem to Facebook Account

Hello, I used to have a FB account. I deleted my account and de-linked my Spotify. Recently, I have created another FB account. Now, my Spotify account cannot connect to the new account. I can 'manually' import my contacts using Spotify.com. When I t...

  • Visitor
  • Hello,   I used to have a FB account. I deleted my account and de-linked my Spotify. Recently, I have created another FB account. Now, my Spotify account cannot connect to the new account. ...
  • kunduz
  • Newbie
  • 689 Views
  • 6 replies
  • 0 likes
  • 689 Views
  • 6 replies
  • 0 likes

Gift Card Redeemed

Some of you may already know but i was struggling to redeem my gift card when all the settings were perfectly correct! But if this happens to you, complete the 'online contact form' and if spotify emails you back, they'll email you through a no-reply...

  • Regular
  • Some of you may already know but i was struggling to redeem my gift card when all the settings were perfectly correct! But if this happens to you, complete the 'online contact form' and if spotify ...
  • Jordi
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

My free 30-day trial ended prematurely

My free 30-day trial ended prematurely because I reinstalled the application from the phone since it was wrong. I want to suscribe to this service but... i want my 30 day trial period entirelly. My test period start at november 3. Thanks.

  • Newbie
  • My free 30-day trial ended prematurely because I reinstalled the application from the phone since it was wrong.   I want to suscribe to this service but... i want my 30 day trial period enti...
  • Jordi
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Where is the 'sign up for family' option?

I'm a premium member but I don't see any option to invite a member, etc... Where is this mysterious functionality I've heard so much about?

  • Casual Listener
  • I'm a premium member but I don't see any option to invite a member, etc...   Where is this mysterious functionality I've heard so much about?
  • jimmypowder
  • Gig Goer
  • 983 Views
  • 10 replies
  • 0 likes
  • Account
  • 983 Views
  • 10 replies
  • 0 likes

Premium renewal for student loop

Hi, Im trying to renew my premium student plan and i have entered my nus card number and dob but then i get to a page that says for verification purposes i have to enter my facebook password on the next page, i click ok and go to the next page and en...

  • Newbie
  • Hi, Im trying to renew my premium student plan and i have entered my nus card number and dob but then i get to a page that says for verification purposes i have to enter my facebook password on the...
  • juuanb
  • Newbie
  • 917 Views
  • 8 replies
  • 0 likes
  • 917 Views
  • 8 replies
  • 0 likes

Can't change email address - says it is connected to another account

I have an old email address that I can't access anymore. When I try to change my address I get the following error:Another account is already registered with this email address However I don't recall ever signing up with my new address. Is there a wa...

  • Newbie
  • I have an old email address that I can't access anymore. When I try to change my address I get the following error: Another account is already registered with this email address   However...
  • MichaelW
  • Community Legend
  • 526 Views
  • 2 replies
  • 0 likes
  • Account
  • 526 Views
  • 2 replies
  • 0 likes

Can't change credit card on file without upgrading to Premium

Hi, I am currently on Spotify Unlimited for $4.99/mo. I don't want to upgrade to Premium. I just want to change my credit card on file. In My Account / Subscription tab, there is a link for Change payment method or card details. When I click this, I ...

  • Casual Listener
  • Hi,   I am currently on Spotify Unlimited for $4.99/mo.  I don't want to upgrade to Premium.  I just want to change my credit card on file.   In My Account / Subscription ...
  • MichaelW
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Me cobran 4 cuentas y tengo sólo 3

Tengo 3 cuentas de Spotify que yo sepa, pero me están cobrando 4 a lo largo de cada mes. ¿Cómo puedo anular la que me cobran de más si en el extracto del banco no sale información de usuario?

  • Newbie
  • Tengo 3 cuentas de Spotify que yo sepa, pero me están cobrando 4 a lo largo de cada mes. ¿Cómo puedo anular la que me cobran de más si en el extracto del banco no sale información de usuario?
  • MichaelW
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

All of my songs are gone!

I still have all my playlists, but all of my "songs" category is empty! Also all of the songs in my playlist no longer have the check mark, but the plus sign. The strange thing is, under artists there are still a few of the artists I listen too, it j...

  • Casual Listener
  • I still have all my playlists, but all of my "songs" category is empty! Also all of the songs in my playlist no longer have the check mark, but the plus sign. The strange thing is, under artists ther...
  • Jordi
  • Community Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes