Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
To whom it may concern, I have been charged twice for this month. How do I go about arranging a credit?
Hi, I accidently connected my facebook account to spotify and would now like to disconnect my account from facebook entirely, I've pressed the disconnect button on my preferences screen and it now says "Connect to Facebook". However, I can still see ...
I have the Spotify desktop application and it won't accept my Last.fm username and password. Everytime I play music, the track details appear in last.fm, but shows a message that I have to enable scrobbling in Spotify, I have done that. I have reset ...
Hey Guys, how do you change the country code from holland? it currently just show's Ecuador and US, lkeep in mind I created the account while I was in Ecuador but where are now the options to change it?
I just upgraded to premium but still am seeing my account as free on my
iPhone. I've reinstalled, followed the four steps, sent an email to
contact support, and still nothing. Please help. My order # is
3491618404071
I contacted the customer support to delete my account and i got no response for about 2 days. What is the average time to delete a account. Thanks in advance.
I am dutch, but i live in America where i go to school. I want to have spotify premium, but I am not able to pay because my billing adress does not match the country im living in. How can I get spotify premium?
I bought a new spotify premium gift card today, but it just keeps telling me it's invalid. I've tried multiple times and checked that it's correctly written but it still won't work?
I initially tried to pose this question via the support form and got redirected here. Hi there,Thanks for getting in touch.Here's what we got from you: Playing musicReport broken songsHi there, I initially had tried out a free account and was immedia...
I just purchased an e card but in the mail you havent given me a code please fix this.
Hello, I think my account was accidentally duplicated during a login. It's like a new Spotify account is linked to my Facebook account. I tried some unlinking etc. but it seems that I cannot revive my original Spotify account myself. Due to this mist...
Hi!I can no longer access to my e-mail that I'm using on spotify and to change the e-mail I also need the password to my account here on spotify witch I have forgotten, what to do?! help!!!
Hola, necesito ayuda para cancelar mi cuenta de premiun de spotity y no se como se hace.Ayudarmepor favor!!
Here is the back story, I used to sign into spotify through a facebook account which had premium subscription. I decided to cancel my subscription because i wanted to delete my facebook account but i still wanted to use spotify premium so i made a ne...
I have a premium account linked to my Facebook page. My name on Facebook is my business name and now to log in to Facebook, I need to send them a photo ID to prove my name. I have no desire to send any personal information to Facebook and now I don't...
I have had spotify premium for years, I created the account with my facebook login. Yesterday (the day my monthly subscription payment came out of my bank) i tried to deactivate my facebook. After opening spotify and not being able to login without f...
I try to access to Spotify in windows PC, the program do not grant the access to my account and display the follwoing message: " Error al iniciar sesión El pais en el que te encuentras no coincide con el que está registrado en el perfil. Actualiza tu...
Sorted out...
Hi I lost my premium spotify account.I had linked my facebook account with facebook spotify and pressed the button that says revoke access spotify, by mistake, I thought it was more not to publish my songs on facebook. But then trying to LAUNCH my sp...
Hallo liebe Community,ich habe die Premium version von spotify und trotzdem werden viele songs auf meinem Iphone nicht synchronisiert, sodass ich diese Songs nur mit einer bestehenenden Internetverbindung abspielen kann... woran liegt das ? Grüße Ves...