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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4573 Views
  • 1 replies
  • 9 likes
  • Security
  • 4573 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464952 Views
  • 976 replies
  • 111 likes
  • Account
  • 464952 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205545 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205545 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113202 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113202 Views
  • 72 replies
  • 12 likes

Solved!! WRONG PASSWORD

I keep getting this wrong password popping up when I try to upgrade to premium...Does anybody know why??? Getting old..

  • Casual Listener
  • I keep getting this wrong password popping up when I try to upgrade to premium...Does anybody know why??? Getting old..
  • Peter__
  • Community Legend
  • 694 Views
  • 9 replies
  • 0 likes
  • 694 Views
  • 9 replies
  • 0 likes

Student Discount

I am on the free month of spotify premium right now. I applied to get the student discount and it said I was approved. On the subscription page though it says that I will be charged $9.99 on 11/3/14 still, not $4.99 like it should be. Why is this?

  • Casual Listener
  • I am on the free month of spotify premium right now.  I applied to get the student discount and it said I was approved.  On the subscription page though it says that I will be charged $9.99...
  • Peter__
  • Community Legend
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Redownloading purchased tracks

All the tracks that i download are stored in the "Spotify" folder in "Music" on my computer as i presume are most peoples. Has anybody had the problem where the tracks dissappear form the folder and have to be redownloaded. Is the reason for this tha...

  • Newbie
  • All the tracks that i download are stored in the "Spotify" folder in "Music" on my computer as i presume are most peoples.  Has anybody had the problem where the tracks dissappear form...
  • Peter__
  • Community Legend
  • 451 Views
  • 6 replies
  • 0 likes
  • 451 Views
  • 6 replies
  • 0 likes

Card declined, changed card details, how do I ensure Spotify continues to take payment?

Monthly subscription was declined due to having a new card. I've updated my card details but how do I ensure my subscription/payment continues?

  • Newbie
  • Monthly subscription was declined due to having a new card.  I've updated my card details but how do I ensure my subscription/payment continues?
  • Peter__
  • Community Legend
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Account Missing

I had to re-install Windows 7 on my PC. Afterward, I could not log in to Spotify. I asked for log in help but received no reply. I had to create a new account, mikefisher1965. I cannot find my old account, mikefisher, or my playlist, Psychedelic Psup...

  • Newbie
  • I had to re-install Windows 7 on my PC.  Afterward, I could not log in to Spotify.  I asked for log in help but received no reply.  I had to create a new account, mikefisher1965. ...
  • Peter__
  • Community Legend
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
  • 369 Views
  • 2 replies
  • 0 likes

Can't update my payment method.

Hi there I'm trying to update my payment method but I can't when I try to do so I'm getting this message: Contact Spotify Support Unfortunately, there is no support at the moment to make this type of change to your subscription. To change you may nee...

  • Newbie
  • Hi there I'm trying to update my payment method but I can't when I try to do so I'm getting this message: Contact Spotify Support Unfortunately, there is no support at the moment to make this typ...
  • Peter__
  • Community Legend
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

My spotify is connected to my friends Facebook

My account is connected to my friends Facebook and i want to change it back to mine but seems like it can't be done? Only thing I could find was this "You’ve already imported your Facebook friends into Spotify. Have fun." But as said before its not m...

  • Casual Listener
  • My account is connected to my friends Facebook and i want to change it back to mine but seems like it can't be done? Only thing I could find was this "You’ve already imported your Facebook friends in...
  • smidny
  • Roadie
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Family subscriptions in Australia

Hi, Recently Spotify announced a new Family subscriptions feature - is there any ETA on this in Australia? Thanks!

  • Regular
  • Hi, Recently Spotify announced a new Family subscriptions feature - is there any ETA on this in Australia?   Thanks!
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Can't. Change. Payment. Info.

"Unfortunately, there is no support at the moment to make this type of change to your subscription. To change you may need to cancel your subscription first and then subscribe again. Alternatively contact our customer service team who can help you fu...

  • Newbie
  • "Unfortunately, there is no support at the moment to make this type of change to your subscription. To change you may need to cancel your subscription first and then subscribe again. Alternatively co...
  • kbrooksc
  • Community Legend
  • 874 Views
  • 1 replies
  • 0 likes
  • 874 Views
  • 1 replies
  • 0 likes

Spotify Free

I just moved from Spotify Premium to Spotify Free and am not being allowed to listen to any music. I am receiving a message saying, "Can't Play the Current Track." Is there any way to fix this? Thanks!

  • Newbie
  • I just moved from Spotify Premium to Spotify Free and am not being allowed to listen to any music.   I am receiving a message saying, "Can't Play the Current Track."   Is there any ...
  • Rodrigo
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 164 Views
  • 1 replies
  • 0 likes

Picture on Profile

I want to remove my profile picture from spotify.. Suggestions? Regards H.

  • Visitor
  • I want to remove my profile picture from spotify.. Suggestions?   Regards H.
  • Amarro
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

account

i have had a premium account for years but my daughter at home seems to have created a separate account for me using my email address and that account is the basic ad supported service. and now whenever i open spotify on my deskktop at work or home i...

  • Casual Listener
  • i have had a premium account for years but my daughter at home seems to have created a separate account for me using my email address and that account is the basic ad supported service.   an...
  • Amarro
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Solved!! double payed

solved

  • Newbie
  • solved
  • Jordi
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
  • 303 Views
  • 1 replies
  • 0 likes

Need to merge my 2 different accounts

Hi, Here is my situation: I previously had a Spotify account through my Facebook login. This older account is the one where all of my playlists are saved. I recently created a newer, seperate account with my student email to take advantage of the stu...

  • Newbie
  • Hi,   Here is my situation: I previously had a Spotify account through my Facebook login. This older account is the one where all of my playlists are saved. I recently created a newer, seper...
  • Jordi
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Opted out for all e-mails, but still receiving mails

Hi Spotify, On my account settings page I have opted out for all kinds of e-mail from Spotify (including new songs that are added to playlists I am subscribed to). However, I am still receiving those e-mails regularly when there are new songs added t...

  • Newbie
  • Hi Spotify,   On my account settings page I have opted out for all kinds of e-mail from Spotify (including new songs that are added to playlists I am subscribed to). However, I am still rece...
  • Merik
  • Community Legend
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Credit card charges

My credit card keeps getting charged 9.99$ from Spotify on a monthly basis even though i never subscribed, what is going on exactly??

  • Newbie
  • My credit card keeps getting charged 9.99$ from Spotify on a monthly basis even though i never subscribed, what is going on exactly??
  • MichaelW
  • Community Legend
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Canceled but got charged anyway. Whaa?

I signed up for the trial months ago and did agree to enjoy Premium for a short time. I canceled it and even answered the funny little questions before confirming cancellation. I got charged two days ago, however, and cannot find a charge from the pr...

  • Newbie
  • I signed up for the trial months ago and did agree to enjoy Premium for a short time. I canceled it and even answered the funny little questions before confirming cancellation. I got charged two days...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Cant find my account

HI, Somehow I have lost spotify on my computer and when i go to spotify on my phone all my playlists have gone. How do I get my account and playlists back. I am also in the middle of setting up a new accouht as I dont want my account connected to fac...

  • Newbie
  • HI, Somehow I have lost spotify on my computer and when i go to spotify on my phone all my playlists have gone. How do I get my account and playlists back. I am also in the middle of setting up a n...
  • kbrooksc
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Can't open Spotify

Hi all! I got this problem, from my laptop it doesn't open Spotify. When i look in admin tasks there is the task working. but i don't see spotify window opened and it doesn't work. From my mobile works perfect. I tried to unistall and everything. i'm...

  • Casual Listener
  • Hi all! I got this problem, from my laptop it doesn't open Spotify. When i look in admin tasks there is the task working. but i don't see spotify window opened and it doesn't work. From my mobile...
  • kbrooksc
  • Community Legend
  • 748 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 748 Views
  • 4 replies
  • 0 likes