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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175691 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175691 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11580 Views
  • 6 replies
  • 11 likes
  • Security
  • 11580 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517120 Views
  • 986 replies
  • 113 likes
  • Account
  • 517120 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126268 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126268 Views
  • 74 replies
  • 12 likes

Solved!! Deleting unused credit card info

I added a new credit card for Spotify billing, but I cannot seem to figure out how to delete my former payment method which is a different credit card. The systems is using my new card but, for security purposes, I no longer want my former credit car...

  • Newbie
  • I added a new credit card for Spotify billing, but I cannot seem to figure out how to delete my former payment method which is a different credit card.  The systems is using my new card but, for...
  • Merik
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • Other
    Security
  • 742 Views
  • 1 replies
  • 0 likes

Solved!! why the f*** have a contact form that does nothing

why the f*** have a contact form that does nothing, just tells you to go here... with a noreply email address need an emailadress to the support. Not a forum.

  • Regular
  • why the f*** have a contact form that does nothing, just tells you to go here... with a noreply email address   need an emailadress to the support. Not a forum.
  • AndersF
  • Regular
  • 617 Views
  • 6 replies
  • 0 likes
  • Account
  • 617 Views
  • 6 replies
  • 0 likes

Been charged twice a month not right

I noticed on my card I'm being charged twice a month, when it comes to addressing this concern I'm not being able to find or have a phone contact number. Something isn't right

  • Newbie
  • I noticed on my card I'm being charged twice a month, when it comes to addressing this concern I'm not being able to find or have a phone contact number. Something isn't right
  • Jordi
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Delete my account

please delete my account # 02008350 # 02012595

  • Visitor
  • please delete my account # 02008350 # 02012595
  • Carina
  • Community Legend
  • 417 Views
  • 7 replies
  • 0 likes
  • 417 Views
  • 7 replies
  • 0 likes

Solved!! Spotify initial signup date

Hi, I just got back to using spotify after years and I'm curious to see when exactly I signed up but I can't find my initial signup date anywhere on my account info. where can i find out when i signed up?

  • Newbie
  • Hi, I just got back to using spotify after years and I'm curious to see when exactly I signed up but I can't find my initial signup date anywhere on my account info. where can i find out when i signe...
  • Carina
  • Community Legend
  • 2038 Views
  • 1 replies
  • 0 likes
  • 2038 Views
  • 1 replies
  • 0 likes

Solved!! Where are f*cking Taylor Swifts songs?

Buying a premium is a waste now! 

  • Roadie
  • Buying a premium is a waste now! 
  • Carina
  • Community Legend
  • 1333 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1333 Views
  • 5 replies
  • 0 likes

Solved!! Two facebook accounts, one Spotify.

I deactivated my facebook account a whle back due to personal reasons and recreated another so I could have spotify. The thing is, i switched my email so that I could keep spotify with the new aqccount (idk why I thought that would work, tbh) and now...

  • Casual Listener
  • I deactivated my facebook account a whle back due to personal reasons and recreated another so I could have spotify. The thing is, i switched my email so that I could keep spotify with the new a...
  • Jordi
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Other
  • 366 Views
  • 1 replies
  • 0 likes

Unable to process my Student Spotify Account

Anybody else having problem with this? I go and put all of my information in and when I go to process the order to have the student spotify discount, it just takes me back to the starting page. i've been trying for days. I have used different browser...

  • Newbie
  • Anybody else having problem with this?   I go and put all of my information in and when I go to process the order to have the  student spotify discount, it just takes me back to the s...
  • followbutterfly
  • Newbie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

my account's email address is closed

I opened a spotify account with my university email address back in 2008 (i think!). that was back when spotify was only available if you were invited to it. sadly i forgot my password and that email address is shut down since i finished being a stud...

  • Casual Listener
  • I opened a spotify account with my university email address back in 2008 (i think!). that was back when spotify was only available if you were invited to it. sadly i forgot my password and that ema...
  • Amarro
  • Community Legend
  • 1652 Views
  • 6 replies
  • 0 likes
  • 1652 Views
  • 6 replies
  • 0 likes

Issues with upgrading to spotify premium.

Everytime i try to upgrade my account to premium I get a message saying that i should contact support and that I may need to cancel my subscription but i'm having issues with cancelling my subscription as well. Could someone pleasse help.

  • Casual Listener
  • Everytime i try to upgrade my account to premium I get a message saying that i should contact support and that I may need to cancel my subscription but i'm having issues with cancelling my subscripti...
  • msterfly
  • Casual Listener
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

New cardnumber

I cant fill in new valid Numbers

  • Newbie
  • I cant fill in new valid Numbers
  • Jordi
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

HI just got hacked

I just got hacked and they managed so change my e-mail and password.I got my credit card attached to my account so would like to get som help as fast as possible please I can't find any contact information to support or anything like that.

  • Newbie
  • I just got hacked and they managed so change my e-mail and password. I got my credit card attached to my account so would like to get som help as fast as possible please   I can't find any ...
  • Jordi
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 197 Views
  • 1 replies
  • 0 likes

Bank account debited twice

To whom it may concern, I have been charged twice for this month. How do I go about arranging a credit?

  • Newbie
  • To whom it may concern, I have been charged twice for this month. How do I go about arranging a credit?
  • user-removed
  • Not applicable
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Can't disconnect from facebook

Hi, I accidently connected my facebook account to spotify and would now like to disconnect my account from facebook entirely, I've pressed the disconnect button on my preferences screen and it now says "Connect to Facebook". However, I can still see ...

  • Visitor
  • Hi,   I accidently connected my facebook account to spotify and would now like to disconnect my account from facebook entirely, I've pressed the disconnect button on my preferences screen an...
  • user-removed
  • Not applicable
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 282 Views
  • 3 replies
  • 0 likes

Solved!! Won't scrobble to Last.Fm account

I have the Spotify desktop application and it won't accept my Last.fm username and password. Everytime I play music, the track details appear in last.fm, but shows a message that I have to enable scrobbling in Spotify, I have done that. I have reset ...

  • Music Fan
  • I have the Spotify desktop application and it won't accept my Last.fm username and password.   Everytime I play music, the track details appear in last.fm, but shows a message that I have to...
  • mylengrave
  • Roadie
  • 8081 Views
  • 6 replies
  • 0 likes
  • 8081 Views
  • 6 replies
  • 0 likes

Change country code

Hey Guys, how do you change the country code from holland? it currently just show's Ecuador and US, lkeep in mind I created the account while I was in Ecuador but where are now the options to change it?

  • Newbie
  • Hey Guys,   how do you change the country code from holland? it currently just show's Ecuador and US, lkeep in mind I created the account while I was in Ecuador but where are now the options...
  • Peter__
  • Community Legend
  • 1092 Views
  • 1 replies
  • 0 likes
  • 1092 Views
  • 1 replies
  • 0 likes

Premium not working.

I just upgraded to premium but still am seeing my account as free on my iPhone. I've reinstalled, followed the four steps, sent an email to contact support, and still nothing. Please help. My order # is 3491618404071





















  • Casual Listener
  • I just upgraded to premium but still am seeing my account as free on my iPhone. I've reinstalled, followed the four steps, sent an email to contact support, and still nothing. Please help. My order #...
  • Peter__
  • Community Legend
  • 339 Views
  • 5 replies
  • 0 likes
  • Premium
  • 339 Views
  • 5 replies
  • 0 likes

How long does it take to delete my Acc

I contacted the customer support to delete my account and i got no response for about 2 days. What is the average time to delete a account. Thanks in advance.

  • Visitor
  • I contacted the customer support to delete my account and i got no response for about 2 days.   What is the average time to delete a account.   Thanks in advance.
  • Peter__
  • Community Legend
  • 6021 Views
  • 17 replies
  • 0 likes
  • 6021 Views
  • 17 replies
  • 0 likes

Foreigner who lives in america how to pay

I am dutch, but i live in America where i go to school. I want to have spotify premium, but I am not able to pay because my billing adress does not match the country im living in. How can I get spotify premium?

  • Newbie
  • I am dutch, but i live in America where i go to school. I want to have spotify premium, but I am not able to pay because my billing adress does not match the country im living in. How can I get spoti...
  • Peter__
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 344 Views
  • 3 replies
  • 0 likes