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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9033 Views
  • 1 replies
  • 9 likes
  • Security
  • 9033 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481951 Views
  • 979 replies
  • 111 likes
  • Account
  • 481951 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210886 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210886 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120915 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120915 Views
  • 72 replies
  • 12 likes

DONT WANT TO CONNECT VIA FACEBOOK

PLEASE HELP!!!!!!!!!!!!! I orginally signed up via facebook for spotify and have since deactivated the facebook account for personal reasons. I do not want to use facebook anymore for sign on. How can I change that? Every time I sign on to spotify to...

  • Newbie
  • PLEASE HELP!!!!!!!!!!!!!  I orginally signed up via facebook for spotify and have since deactivated the facebook account for personal reasons.  I do not want to use facebook anymore for sig...
  • kbrooksc
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 203 Views
  • 1 replies
  • 0 likes

Got premium last night and I want to cancel and get my money back

I got the premium version again last night and tried it out again but realized I have other bills I need to pay and do not need premium. Wasn't what I wanted. I need to know how I can cancel since I haven't even had it for 24 hours and be reimbursed ...

  • Regular
  • I got the premium version again last night and tried it out again but realized I have other bills I need to pay and do not need premium. Wasn't what I wanted. I need to know how I can cancel since I ...
  • MichaelW
  • Community Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 291 Views
  • 3 replies
  • 0 likes

Money back

I got premium yesterday and it wasn't worth it to me. I cancelled today less than 24 hours from when I signed up. Can I please get refunded?

  • Regular
  • I got premium yesterday and it wasn't worth it to me. I cancelled today less than 24 hours from when I signed up. Can I please get refunded?
  • MichaelW
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Account Hacked

my facebook was hacked about three months ago and my spotify was connected to my facebook page. everytime i try to play music from my own device spotify informs me that music is playing from another device that isnt mine. i have requested my account ...

  • Newbie
  • my facebook was hacked about three months ago and my spotify was connected to my facebook page. everytime i try to play music from my own device spotify informs me that music is playing from another ...
  • Amarro
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 298 Views
  • 1 replies
  • 0 likes

cancelled premium before my free trial was up

Hello I have contacted spotify about this. I have been charged 9.99 for something with which I cancelled through text "FreeMsg: You are now unsubscribed, if you have any queries please contact customer services 08081202341"My reference number from th...

  • Newbie
  • Hello I have contacted spotify about this. I have been charged 9.99 for something with which I cancelled through text "FreeMsg: You are now unsubscribed, if you have any queries please contact cust...
  • MichaelW
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Old credit card not removed when changing payment method

As I have gotten a new VISA-card, I've just updated my credit card information under "Change payment method..." on my profile. The new VISA-card is now correctly registered as "...used for payment" (thoug with a MasterCard logo HOWEVER, my old credit...

  • Casual Listener
  • As I have gotten a new VISA-card, I've just updated my credit card information under "Change payment method..." on my profile. The new VISA-card is now correctly registered as "...used for payme...
  • Kresten112
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! Merge two accounts

How do I merge two accounts? Vodafone made me set a new one up but allmy music is on my other account I want to transfer or merge the two. Thanks!

  • Newbie
  • How do I merge two accounts? Vodafone made me set a new one up but allmy music is on my other account 😞 I want to transfer or merge the two. Thanks!
  • MichaelW
  • Community Legend
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription billing

Hi there,I'm interested in signing up for a premium subscription... how will I be billed once I do so? Am I automatically billed every month, or does my account get cut off if I don't pay before a certain date?Thanks in advance!

  • Visitor
  • Hi there, I'm interested in signing up for a premium subscription... how will I be billed once I do so?  Am I automatically billed every month, or does my account get cut off if I don't pay b...
  • Amarro
  • Community Legend
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Went through the process to cancel and got billed anyway?

Did I miss a step? I don't recall entering my password. I am upset. Is it possible to contact someone?

  • Music Fan
  • Did I miss a step? I don't recall entering my password. I am upset. Is it possible to contact someone?
  • GutZ
  • Music Fan
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

None of my credentials seem to be valid any longer

The app and desktop client informed me that my password and username combination are no longer valid and my email adress isn't connected to a spotify account. This of course is not this account and I'd really like to get in touch with someone to sort...

  • Regular
  • The app and desktop client informed me that my password and username combination are no longer valid and my email adress isn't connected to a spotify account. This of course is not this account and I...
  • rainman_1337
  • Regular
  • 580 Views
  • 8 replies
  • 0 likes
  • Account
  • 580 Views
  • 8 replies
  • 0 likes

Student discount problems

I upgraded to spotify premium before I did the whole student discount, and now it won't let me do the discount. How can I fix this problem?

  • Newbie
  • I upgraded to spotify premium before I did the whole student discount, and now it won't let me do the discount. How can I fix this problem?
  • MichaelW
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! premium account won't play tracks

I've been a premium account holder since Feb 2013. Today, I was listening on the way home and heard an advertisement and thought that was weird...then I went to search for a track and it wouldn't play. Upon further investigation, none of my saved tra...

  • Casual Listener
  • I've been a premium account holder since Feb 2013. Today, I was listening on the way home and heard an advertisement and thought that was weird...then I went to search for a track and it wouldn't pla...
  • subs2check
  • Casual Listener
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium
  • 232 Views
  • 1 replies
  • 0 likes

Cancel Spotify Premium

Hello. I cancelled my Spotify premium account friday (before my last day of the 30 trial days). I want to keep the free account. But spotify just debited €9.99 from my account. I want those €9.99 back, how can I do ? Thank you.

  • Casual Listener
  • Hello. I cancelled my Spotify premium account friday (before my last day of the 30 trial days). I want to keep the free account. But spotify just debited €9.99 from my account. I want th...
  • Jason
  • Spotify Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

I NEED A REFUND OF 12.00

I HAVE SPRINT PREMIUM TRAIL AND I WAS CHARGE 10/29/14 $12.99 I NEED MY 12.00 BACK BECAUSE IM STILL ON MY TRAIL. PLEASE CONTACT ME BACK POR FAVOR!

  • Newbie
  • I HAVE SPRINT PREMIUM TRAIL AND I WAS CHARGE 10/29/14 $12.99 I NEED MY 12.00 BACK BECAUSE IM STILL ON MY TRAIL. PLEASE CONTACT ME BACK POR FAVOR!
  • Jason
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Billed thrice in a month

I have noticed that Spotify has charged me twice for the month of October. I also noticed that I was charged the Premium amount when I signed up for the Student Discount. I tried re-signing up for the student discount online, but I kept being sent to...

  • Newbie
  • I have noticed that Spotify has charged me twice for the month of October. I also noticed that I was charged the Premium amount when I signed up for the Student Discount.    I tried re-...
  • Jason
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Change Password

I can't remember my password to my Spotify account. When I ask to receive an e-mail with my current password, Spotify says there is no account linked to my e-mail. Please help me reset my password so I can upgrade to Premium!

  • Newbie
  • I can't remember my password to my Spotify account. When I ask to receive an e-mail with my current password, Spotify says there is no account linked to my e-mail. Please help me reset my password so...
  • Jason
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Read moderators.

Hello, I am asking for some Spotify moderator to delete my spotify account named "fillycheese".. Why? cause I really hate my username fillycheese and I want to make a new account and make my new username "MusicVortex". I went to the contact form thin...

  • Casual Listener
  • Hello, I am asking for some Spotify moderator to delete my spotify account named "fillycheese".. Why? cause I really hate my username fillycheese and I want to make a new account and make my new user...
  • MusicVortex
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 458 Views
  • 3 replies
  • 0 likes

Trying to upgrade to premium

Hey I have a problem with upgrading from free to premium. Everytime i want to add a payment method or click the upgrade button this message occurs Contact Spotify Support Unfortunately, there is no support at the moment to make this type of change to...

  • Newbie
  • Hey   I have a problem with upgrading from free to premium. Everytime i want to add a payment method or click the upgrade button this message occurs  Contact Spotify Support Unfortu...
  • Amarro
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Can't login anymore

Dear all, I registered for spotify using facebook when I was in the US. Now I'm back in Germany and I can't login anymore. When I use the app it says that I'm logging in from another country and when I try using my desctop computer it freezes while l...

  • Casual Listener
  • Dear all,   I registered for spotify using facebook when I was in the US. Now I'm back in Germany and I can't login anymore. When I use the app it says that I'm logging in from another count...
  • chralexinger
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Spotify premium and Vodafone

Hi, I got 3 months of spotify premium for free with my Vodafone contract which runs out today. I just wondered do I need to cancel the subscription myself or will it do it automatically? I don't want to get charged for it. Thanks

  • Newbie
  • Hi, I got 3 months of spotify premium for free with my Vodafone contract which runs out today. I just wondered do I need to cancel the subscription myself or will it do it automatically? I don't want...
  • Amarro
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes