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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9076 Views
  • 1 replies
  • 9 likes
  • Security
  • 9076 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482436 Views
  • 979 replies
  • 111 likes
  • Account
  • 482436 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210986 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210986 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120989 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120989 Views
  • 72 replies
  • 12 likes

Wong language on notification emails from Spotify

I started getting my notification emails from Spotify in Dutch and not English. I'm not sure why as I'm in the United States and they had been fine up until that point.

  • Casual Listener
  • I started getting my notification emails from Spotify in Dutch and not English.  I'm not sure why as I'm in the United States and they had been fine up until that point. 
  • mrwebguy
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 396 Views
  • 2 replies
  • 0 likes

Getting Adverts on Unlimited Subscription

So I'm paying 5quid a month but getting adverts? What's going on? I've been paying a monthly fee to NOT get blummin' ads!

  • Newbie
  • So I'm paying 5quid a month but getting adverts? What's going on? I've been paying a monthly fee to NOT get blummin' ads!
  • Peter__
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Two charges since July

Dear Spotify Since July I have been charged twice a month for my premium account. Once on the 4th and once on the 12th of each month. To the best of my knowledge I only have one account. I have now sent contact forms through twice and had two *we've ...

  • Newbie
  • Dear Spotify   Since July I have been charged twice a month for my premium account.   Once on the 4th and once on the 12th of each month.   To the best of my knowledge I on...
  • Greg
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Moving to another country

Hey, Im moving to another country for work next month. (Taiwan to be specific) Would I be able to maintain my subscription there or would I need to cancel? Thanks

  • Newbie
  • Hey, Im moving to another country for work next month. (Taiwan to be specific) Would I be able to maintain my subscription there or would I need to cancel?   Thanks
  • Greg
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Going back to Unlimited

Hi, I was holding an Unlimited account for 2 years, but back in the 2013 my phone service provider (Movistar) offered an upgrade to Premium for only 4.99 (plus taxes). Now I have cancelled my contract with Movistar, and my account has become free. Is...

  • Casual Listener
  • Hi,   I was holding an Unlimited account for 2 years, but back in the 2013 my phone service provider (Movistar) offered an upgrade to Premium for only 4.99 (plus taxes). Now I have cancelled...
  • josepcusido
  • Casual Listener
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Double Charged no respone

I have submitted two online requests to undo the double charge that has been drafted against my account for the 7 months since I signed up for Premium. Spotify will not respond. How can I get this addressed or are they intentionally ignoring me.

  • Casual Listener
  • I have submitted two online requests to undo the double charge that has been drafted against my account for the 7 months since I signed up for Premium.   Spotify will not respond.  How can ...
  • Greg
  • Roadie
  • 403 Views
  • 6 replies
  • 0 likes
  • Account
  • 403 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Family change invite e-mail

Hello Everyone, I just subscribed to Spotify Family (2 accounts) but I invited my family member on a wrong email.. I've been here : https://www.spotify.com/fr/family/overview/ but I can't cancel the invite. When I click nothing happens.. Any idea ? T...

  • Casual Listener
  • Hello Everyone,   I just subscribed to Spotify Family (2 accounts) but I invited my family member on a wrong email..   I've been here : https://www.spotify.com/fr/family/overvi...
  • KaiserThaws
  • Casual Listener
  • 1263 Views
  • 2 replies
  • 0 likes
  • 1263 Views
  • 2 replies
  • 0 likes

Am not able to change credit card information

I have had Premium Spotify for years. For some reason, which the bank can not answer for me, they denied October's monthly Premium fee. So I have been trying for over a week now to change my cc info with Spotify and keep my Spotify Premium status bef...

  • Newbie
  • I have had Premium Spotify for years. For some reason, which the bank can not answer for me, they denied October's monthly Premium fee. So I have been trying for over a week now to change my cc info ...
  • MichaelW
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country in profile, cannot change

Hi, I am a Canadian user, and I tried to sign up for this, but my profile displays US as my location, and has blocked me from using since it thinks I am out of country. I am unable to change the location in the edit profile menu as that field is grey...

  • Newbie
  • Hi,   I am a Canadian user, and I tried to sign up for this, but my profile displays US as my location, and has blocked me from using since it thinks I am out of country. I am unable to chan...
  • Carina
  • Community Legend
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Wrong card charged

My bank account that I don't use any more and did not have funds to be charged has now been charged twice by spotify resulting in many charges from my old bank. I need to reach someone ASAP because I will be livid if this money has to come out of my ...

  • Casual Listener
  • My bank account that I don't use any more and did not have funds to be charged has now been charged twice by spotify resulting in many charges from my old bank. I need to reach someone ASAP because I...
  • Josh
  • Community Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Solved!! Will Spotify Premium work in Pakistan?

I am planning to visit Pakistan. I have Spotify Premium, so I want to ask will it work there? I have the premium subcription.

  • Casual Listener
  • I am planning to visit Pakistan. I have Spotify Premium, so I want to ask will it work there? I have the premium subcription.
  • sheikhimran01
  • Casual Listener
  • 6707 Views
  • 2 replies
  • 0 likes
  • 6707 Views
  • 2 replies
  • 0 likes

Solved!! Spotify does not allow me to improve my account to Premium

I have gone to improve my account, like every month, but Spotify says to me that it is not possible to do it and that I have to cancel my current subscription. It is thought that I am still Premium, or something like that, but in my account it puts t...

  • Casual Listener
  • I have gone to improve my account, like every month, but Spotify says to me that it is not possible to do it and that I have to cancel my current subscription. It is thought that I am still Premium, ...
  • VincentVV
  • Casual Listener
  • 811 Views
  • 6 replies
  • 0 likes
  • 811 Views
  • 6 replies
  • 0 likes

Get original account - facebook issue

Spotify Case # 01956069 Here's what I sent: I accidentally linked 2 different spotify accounts whilst doing one for a friend to one facebook account (because you use that auto-login facebook thing) and now I can't access my account, it just logs into...

  • Casual Listener
  • Spotify Case # 01956069   Here's what I sent: I accidentally linked 2 different spotify accounts whilst doing one for a friend to one facebook account (because you use that auto-login f...
  • Jakeroberts123
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • Account
  • 295 Views
  • 2 replies
  • 0 likes

family account

I upgraded to a family premium subscription, but my daughter gets the message that she cannot join this account. How to solve that?

  • Newbie
  • I upgraded to a family premium subscription, but my daughter gets the message that she cannot join this account. How to solve that?  
  • Jason
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Ecard - Unable to redeem

Hello! I just recently bought a 1 month e-gift card for myself, I got the receipt email and was able to send the giftcard to myself.. But when I try to redeem the code by klicking the link I only get sent to the 'redeem code' page. This has worked be...

  • Regular
  • Hello! I just recently bought a 1 month e-gift card for myself, I got the receipt email and was able to send the giftcard to myself.. But when I try to redeem the code by klicking the link I only...
  • Peter__
  • Community Legend
  • 963 Views
  • 12 replies
  • 0 likes
  • 963 Views
  • 12 replies
  • 0 likes

Switching subscriptions from $10.00 premium to $5.00 student rate

I have been using spotify's free-trial for almost a month now, and the free part of it is just about to end. I know that after the free trial is over, I will be charged $10.00 per month, like a usual spotify premium account. However, I have recently ...

  • Casual Listener
  • I have been using spotify's free-trial for almost a month now, and the free part of it is just about to end.  I know that after the free trial is over, I will be charged $10.00 per month, like...
  • Peter__
  • Community Legend
  • 16158 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 16158 Views
  • 8 replies
  • 0 likes

Fed up-- Log in/Account troubles

I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again. As soon as I log in to my Spotify account, another window pops up asking me to ...

  • Casual Listener
  • I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again.   As soon as I log ...
  • Peter__
  • Community Legend
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

disconnecting Spotify from Facebook

I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to go to "edit"-->"Preferences" to disconnect social medi...

  • Newbie
  • I have just spent the better part of an hour trying to disconnect my Spotify from Facebook, but with no sucess. Spotify will not let me log back in apart from Facebook. I did find a suggestion to g...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 239 Views
  • 1 replies
  • 0 likes

Double charge

Hi, I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the customer service twice, but the customer service of Spotify is a...

  • Newbie
  • Hi,   I have no Idea what should I do. I have cancelled my spotify Premium, but for some reason Spotify is still charging me. They even charged me twice on september. I have contacted the cu...
  • user-removed
  • Not applicable
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

How do I stop my Premium ?

I can't affort the money next mounth how do i stop my payment ?

  • Newbie
  • I can't affort the money next mounth how do i stop my payment ?
  • Jordi
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes