Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382882 Views
  • 918 replies
  • 107 likes
  • Account
  • 382882 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166432 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166432 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97077 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97077 Views
  • 68 replies
  • 10 likes

Solved!! Why am I being double charged for my Spotify premium account?

Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t seem right to me. I have one account and would only l...

  • Newbie
  • Hi, I renewed my Spotify Premium a few months ago and paid for another year in advance. When I look at my receipts it seems that I also have been charged monthly for the same account. That doesn´t ...
  • Peter__
  • Community Legend
  • 11504 Views
  • 3 replies
  • 0 likes
  • 11504 Views
  • 3 replies
  • 0 likes

Impossible de se désabonner!

Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !

  • Newbie
  • Il m'est impossible de me désabonner de Spotify, j'ai refait la procédure 5 fois. Je confirme et bim il me remet sur la meme page d'abonnement rien à changer !
  • Peter__
  • Community Legend
  • 739 Views
  • 3 replies
  • 0 likes
  • 739 Views
  • 3 replies
  • 0 likes

wheres the customer service??

I've sent an email to delete my account, after 3 days and 3 emails sent I finally got a response. After responding to the email that was sent, I have not heard from the representative for the last week. Has this happened to anyone else and how can i ...

  • Casual Listener
  • I've sent an email to delete my account, after 3 days and 3 emails sent I finally got a response. After responding to the email that was sent, I have not heard from the representative for the last we...
  • Peter__
  • Community Legend
  • 287 Views
  • 4 replies
  • 0 likes
  • Account
  • 287 Views
  • 4 replies
  • 0 likes

Delete Facebook Spotify account

How can I delete my facebook connected spotify account so that I can create a new account using my primary email (which is the same as my facebook email) which is not connected to facebook??

  • Visitor
  • How can I delete my facebook connected spotify account so that I can create a new account using my primary email (which is the same as my facebook email) which is not connected to facebook??
  • Peter__
  • Community Legend
  • 729 Views
  • 2 replies
  • 0 likes
  • Account
  • 729 Views
  • 2 replies
  • 0 likes

paying three times every month with the same contract number

i am paying three times with the same contract number. How can i get more info about my contract?

  • Casual Listener
  • i am paying three times with the same contract number. How can i get more info about my contract?
  • quepormayo
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

transfer spotify to a new facebook account

Can anyone help me ? I had to make a new FB and I can not transfer my spotify to the new FB. I followed the instructions for Windows, but when I get to the preferences and it says to click on Social Networking to log our from FB acount to relogin usi...

  • Newbie
  • Can anyone help me ? I had to make a new FB and I can not transfer my spotify to the new FB. I followed the instructions for Windows, but when I get to the preferences and it says to click on Social ...
  • Peter__
  • Community Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 860 Views
  • 1 replies
  • 0 likes

Traveling and upgrading to premium

I'm traveling in South Korea. Today I got a notification that my free 14 days of travel had ended and that I needed to upgrade to premium if I wanted to keep using the service. But every time I click on an upgrade link, I am redirected to a landing p...

  • Newbie
  • I'm traveling in South Korea. Today I got a notification that my free 14 days of travel had ended and that I needed to upgrade to premium if I wanted to keep using the service. But every time I click...
  • Peter__
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 127 Views
  • 1 replies
  • 0 likes

Mobile Number link

i like to ask how to change the mobile number link on my spotify account. im switching to prepaid to postpaid and i cant go to premium because my prepaid number is still link to my spotify account im using Globe Telecom btw. thanks for the reply

  • Visitor
  • i like to ask how to change the mobile number link on my spotify account. im switching to prepaid to postpaid and i cant go to premium because my prepaid number is still link to my spotify account ...
  • Peter__
  • Community Legend
  • 1547 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1547 Views
  • 1 replies
  • 0 likes

Spotify Username Changed

I was able to get six months of free spotify premiun through Sprint. When I got the six month premium spotify I retained my original number username. Somehow the username number changed and now I have been downgraded to the free version of spotify, I...

  • Newbie
  • I was able to get six months of free spotify premiun through Sprint. When I got the six month premium spotify I retained my original number username. Somehow the username number changed and now I hav...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

2 Accounts

Hey, I think I have two accounts with you. One that I log in with facebook and one that I log in as usual. The problem is that one is premium, and the other is free, but with all the playlists. can you help me? Regards Rune Torjussen

  • Newbie
  • Hey, I think I have two accounts with you. One that I log in with facebook and one that I log in as usual. The problem is that one is premium, and the other is free, but with all the playlists. can y...
  • Peter__
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Payment problem

Hi everyone, good morning, I am trying to pay premium account for me but, in the credit card page when i put all my credit card information and click confirm, the web page always keep loading page and do not give any feedback to me if the payment was...

  • Newbie
  • Hi everyone, good morning,   I am trying to pay premium account for me but, in the credit card page when i put all my credit card information and click confirm, the web page always keep load...
  • Peter__
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Trying to switch my payment method -- not working

Spotify -- I am trying to switch my payment method from a Visa to an American Express. When I type in my payment information, I am redirected to a screen that says: Could not update payment details Sorry, we could not update your payment details. Go ...

  • Newbie
  • Spotify --   I am trying to switch my payment method from a Visa to an American Express.  When I type in my payment information, I am redirected to a screen that says:   Could ...
  • Peter__
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Premium error ?

Hey! in less than a month from now i payed the premium suscription for 1 year and now the spotify today changed to free version again.... why is this happening and in my mobile phone the same its in free version when I've got the premium suscription ...

  • Casual Listener
  • Hey! in less than a month from now i payed the premium suscription for 1 year and now the spotify today changed to free version again.... why is this happening and in my mobile phone the same its in ...
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify Username Change

Hello, I want to change my Spotify Username, however I can't find the option to do it in my Account page. Is there a way to change the username, or is it eternal? Thanks

  • Newbie
  • Hello,   I want to change my Spotify Username, however I can't find the option to do it in my Account page. Is there a way to change the username, or is it eternal? Thanks
  • Peter__
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

cannot subscribe to unlimited/premium

I live in Finland (though I lived in Denmark for a year) and my account is still set on Denmark. I'm now travelling in Africa and realised I can only use my free account for 14 days. Apparently if you have unlimited/premium you can continue using it....

  • Newbie
  • I live in Finland (though I lived in Denmark for a year) and my account is still set on Denmark. I'm now travelling in Africa and realised I can only use my free account for 14 days. Apparently if yo...
  • Peter__
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

to change my payment plan to £5 a month subscription

Can you transfer my £9.99 monthly subscription to the £5 monthly subscription, I have looked on your website and there is no link that lets me do this. thanks marie brenneis

  • Newbie
  • Can you transfer my £9.99 monthly subscription to the £5 monthly subscription, I have looked on your website and there is no link that lets me  do this.   thanks marie brenneis
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Public playlists don't show up!!

Hey all, I have a couple playlists that I update often and a lot of my friends love to follow them. Although, my playlists don't show up under my public playlists! When I right-click on the playlist to make it public, the option is greyed out, as if ...

  • Newbie
  • Hey all,   I have a couple playlists that I update often and a lot of my friends love to follow them. Although, my playlists don't show up under my public playlists! When I right-click on t...
  • Peter__
  • Community Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • Account
  • 812 Views
  • 1 replies
  • 0 likes

Trying to setup student discount premium

I was using Spotify premium for over a year paying the 9.99 cost and recently discontinued service a month ago. However, I decided to re-enroll w/ the student discount and after I input all of my information, including credit card, nothing changes. A...

  • Newbie
  • I was using Spotify premium for over a year paying the 9.99 cost and recently discontinued service a month ago. However, I decided to re-enroll w/ the student discount and after I input all of my inf...
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

NUS DIscount stopped working

I signed up for the Premium service using my NUS card. The first payment taken from my account was for £4.99 but the next payment taken was for £9.99. I was under the impression the offer was for 12 months, am I right?

  • Visitor
  • I signed up for the Premium service using my NUS card.  The first payment taken from my account was for £4.99 but the next payment taken was for £9.99.  I was under the impression the offer...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Premium Account Disappears

Good morning. A week ago I purchased a Premium one year. Since 2 days ago I get my account is free. What can be the reason? Thank you very much.

  • Newbie
  • Good morning. A week ago I purchased a Premium one year. Since 2 days ago I get my account is free. What can be the reason? Thank you very much.
  • Peter__
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes