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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80350 Views

9 replies

2 likes

Account
Login
  • 80350 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653676 Views

13 replies

4 likes

Account
  • 653676 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734087 Views

18 replies

29 likes

  • 734087 Views
  • 18 replies
  • 29 likes

Account number change

I want to change my account number i am put the screenshotRead more

Casual Listener

I want to change my account number i am put the screenshot Read more

Billy-J

Spotify Star

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Connect Facebook to Spotify Error

PlanPremiumCountryTurkeyDevice(iPhone 6s, PC)Operating System(iOS 10,Windows 10) My Question or IssueI had use spotify with my facebook account. Then I created a spotify account with my gmail to manage my artist page and wanted to connect my Facebook...

Casual Listener

Plan Premium Country Turkey Device (iPhone 6s, PC) Operating System (iOS 10,Windows 10)   My Question or Issue I had use spotify with my facebook account. Then I created a spotify acco...

OneByBoo

Roadie

2001 Views

7 replies

0 likes

Account
Login
Other
  • 2001 Views
  • 7 replies
  • 0 likes

Superuser Contribution How can I reactivate my closed spotify account?

I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't know how and I didn't get a reactivation email. How can I reactivate my closed spoti...

Casual Listener

         I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't...

Elena

Moderator

32117 Views

7 replies

0 likes

Account
  • 32117 Views
  • 7 replies
  • 0 likes

Superuser Contribution meenemen planlisten naar nieuw account

Beste, Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten? Mvg, Gregory

Visitor

  Beste,  Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten?    Mv...

Xenia

Moderator

792 Views

1 replies

0 likes

Account
Subscription
  • 792 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot log into app on return from abroad

Free (was Premium)UK Iphone X Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium). Now I can't log into the app despite checking my location is set to GB in my account on my laptop as it sug...

Casual Listener

Free (was Premium) UK   Iphone X   Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium).  Now I can't log into the app d...

OscarDC

Moderator

1623 Views

6 replies

0 likes

Account
Free
  • 1623 Views
  • 6 replies
  • 0 likes

Superuser Contribution Facebook login windows 10 spotify app

PlanpremiumCountryUKDeviceLenovo thinkpad X230Operating SystemWindows 10 My Question or Issuei just downloaded the Spotify app for windows 10 desktop. when i go to login i have to login with Facebook as that was how i initially created the account. w...

Visitor

Plan premium Country UK Device Lenovo thinkpad X230 Operating System Windows 10   My Question or Issue i just downloaded the Spotify app for windows 10 desktop. when i go to login i ha...

Ivan

Spotify Legend

666 Views

1 replies

1 likes

Account
Login
Premium
  • 666 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't reset password. Can't Make new account.

I likely had an account years ago.I wanted to sign in using my student email to buy premium to get Hulu. I guessed at the password. Didn't work.I tried the reset password - email not found.I tried to make new account - email already in use. I had to ...

Casual Listener

I likely had an account years ago. I wanted to sign in using my student email to buy premium to get Hulu.   I guessed at the password. Didn't work. I tried the reset password - email not fou...

rolandoangulo

Visitor

1941 Views

4 replies

0 likes

Account
Login
  • 1941 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot access account

I have a premium account. Lately it was randomly playing songs whilst I was listening and so I think it may have been hacked? I logged out of all devices and changed my password. Now I cannot get back in (it is not this account). I'm told that my use...

Visitor

I have a premium account. Lately it was randomly playing songs whilst I was listening and so I think it may have been hacked? I logged out of all devices and changed my password. Now I cannot get bac...

Mario

Spotify Legend

354 Views

1 replies

0 likes

Account
Login
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account has been hacked, and my email can't be contacted

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy s10)Operating System(Android Oreo) My Question or IssueMy premium account was hacked, and the email address associated with that account can't be contacted because it was my school email when I was...

Visitor

  Plan Premium Country United States Device (Samsung Galaxy s10) Operating System (Android Oreo)   My Question or Issue My premium account was hacked, and the email address ...

Mario

Spotify Legend

444 Views

1 replies

0 likes

Account
Premium
Security
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keep disconnecting from PS4

PlanFree/Premium CountryNorway DevicePS4 My Question or IssueHello,I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 every 10/20 minutes and is the only App on my PS4 that does that. I'm using Facebook and Google acc...

Visitor

Plan Free/Premium   Country Norway    Device PS4   My Question or Issue Hello, I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 eve...

Mario

Spotify Legend

2445 Views

1 replies

0 likes

Account
Login
  • 2445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to my old account

PlanPremiumCountryUSDeviceSamsung Galaxy 8 and Acer ChromebookOperating SystemAndroid My Question or IssueMy 'old' account has been my current account for 5 years without issues, I use it daily and was using it this morning. About an hour ago, I went...

Visitor

Plan Premium Country US Device Samsung Galaxy 8 and Acer Chromebook Operating System Android   My Question or Issue My 'old' account has been my current account for 5 years without iss...

ChiYuh

Casual Listener

2163 Views

4 replies

1 likes

Account
Premium
Subscription
  • 2163 Views
  • 4 replies
  • 1 likes

Superuser Contribution My account both exists and doesn't exist but either way I can't log in

I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists. I had a spotify account linked to this email, however when I try to log in now, I get the message that my password/usernam...

Casual Listener

I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists.   I had a spotify account linked to this email, however when I...

Parri2

Visitor

4880 Views

8 replies

0 likes

Account
  • 4880 Views
  • 8 replies
  • 0 likes

Account number change

I want to change my account number i take a screenshot [snip - Community Moderator edit]

Casual Listener

 I want to change my account number i take a screenshot    [snip - Community Moderator edit]  

Luan

Spotify Star

474 Views

1 replies

0 likes

Account
  • 474 Views
  • 1 replies
  • 0 likes

Disallow user-name login attempts/password requests.

So, obviously, just came from a less than technically satisfactory - but also really uncool - support conversation. I'm used to support being technical analfabets - but rude and arrogant as well? New low, Spotify. I'm attaching the transcript at the ...

Casual Listener

So, obviously, just came from a less than technically satisfactory - but also really uncool - support conversation. I'm used to support being technical analfabets - but rude and arrogant as well? New...

1859 Views

0 replies

0 likes

Account
  • 1859 Views
  • 0 replies
  • 0 likes

Cannot switch to family account

PlanPremiumCountrySwitzerland My Question or IssueHello,I used to live in HongKong where I had my own premium account. However, I moved back to switzerland where my family lives and I would like to use the family account subscription.I changed the co...

Casual Listener

Plan Premium Country Switzerland   My Question or Issue Hello, I used to live in HongKong where I had my own premium account. However, I moved back to switzerland where my family lives an...

OneByBoo

Roadie

557 Views

3 replies

0 likes

Account
Subscription
  • 557 Views
  • 3 replies
  • 0 likes

Email-Adresse geändert - kein Premium Account mehr, alle Playlists sind weg

PlanPremiumCountryAustriaDeviceSamsung Galaxy A5Operating SystemWindows 10 Hallo. Ich habe bei meinem Premium Account die Emailadresse geändert.Nun sind alle Playlists verschwunden und ich habe nur mehr einen Free-Account.Ich brauche dringend Hilfe!D...

Visitor

Plan Premium Country Austria Device Samsung Galaxy A5 Operating System Windows 10   Hallo. Ich habe bei meinem Premium Account die Emailadresse geändert. Nun sind alle Playlists versch...

OneByBoo

Roadie

459 Views

1 replies

0 likes

Account
Other
Premium
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect lgtv

PlanFreeCountryPortugalDeviceSamsung A50Operating SystemAndroid 9 My Question So before starting I must say, all apps are up to date, tv and mobile. Already uninstalled and reinstalled app. Already rebooted tv and app, all i saw over various sites of...

Regular

Plan Free Country Portugal Device Samsung A50 Operating System Android 9   My Question  So before starting I must say, all apps are up to date, tv and mobile. Already uninstalled ...

b3kr

Regular

1503 Views

7 replies

0 likes

Account
Login
  • 1503 Views
  • 7 replies
  • 0 likes

Superuser Contribution Hacked and pranked

Today I opened the Playlist called Liked Songs and found 143 songs. Most of these songs I either hate or would never choose to listen to. The suspicion started when I saw Dani California by the Red Hot Chili Peppers. Then I saw Tainted Love by Marily...

Visitor

Today I opened the Playlist called Liked Songs and found 143 songs. Most of these songs I either hate or would never choose to listen to. The suspicion started when I saw Dani California by the Red H...

user-removed

Not applicable

1048 Views

4 replies

0 likes

Account
Free
Security
  • 1048 Views
  • 4 replies
  • 0 likes

Solved!! Trouble with my family plan

Family Plan PremiumCountry: Argentina My Question or Issue A few years ago, I suscribed me and my family to the premium family plan (I don´t know if that is the correct denomination in english). I did that from my mother´s account, because she was th...

Casual Listener

  Family Plan  Premium Country: Argentina     My Question or Issue   A few years ago, I suscribed me and my family to the premium family plan (I don´t know if that is...

Billy-J

Spotify Star

1059 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1059 Views
  • 5 replies
  • 0 likes

Account

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10e, Xbox One SMy Question or IssueMy username is nikeballer239. I don't remember my gmail or password for the account. I've tried numerous passwords and they didn't work. My account is premium and...

Visitor

Plan Premium Country United States Device Samsung Galaxy S10e, Xbox One S My Question or Issue My username is nikeballer239. I don't remember my gmail or password for the account. I've tried n...

Billy-J

Spotify Star

2159 Views

2 replies

0 likes

Account
  • 2159 Views
  • 2 replies
  • 0 likes