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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175778 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175778 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11580 Views
  • 6 replies
  • 11 likes
  • Security
  • 11580 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517130 Views
  • 986 replies
  • 113 likes
  • Account
  • 517130 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126269 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126269 Views
  • 74 replies
  • 12 likes

Superuser Contribution [Account] disabled

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryFrance Device(iPhone 7)Operating System(iOS 10)My Question or IssuePlease help me, my spotify account was deactivated...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country France  Device (iPhone 7) Operating System (iOS ...
  • Petya
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • Account
  • 441 Views
  • 1 replies
  • 0 likes

Receiving Release Radar emails about artists I'm not following

PlanFreeCountryUnited StatesDeviceIntel Core i7 laptopOperating SystemWindows 10 My Question or IssueRecently I've received a couple of Release Radar emails about new music from artists I am not following, have never heard of and am not interested in...

  • Casual Listener
  • Plan Free Country United States Device Intel Core i7 laptop Operating System Windows 10   My Question or Issue Recently I've received a couple of Release Radar emails about new music f...
  • OneByBoo
  • Roadie
  • 622 Views
  • 1 replies
  • 0 likes
  • Other
  • 622 Views
  • 1 replies
  • 0 likes

Why Do I Get an Email Every Time I Log In?

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindow 10 My Question or Issue

  • Casual Listener
  • Plan Premium Country UK Device Desktop PC Operating System Window 10   My Question or Issue  
  • Sue036
  • Casual Listener
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes

I can't change my e-mail address

(Windows 10) My spotify account is connected with my facebook. I want to replace my e-mail address with a new one. How can I do that?

  • Visitor
  • (Windows 10)   My spotify account is connected with my facebook. I want to replace my e-mail address with a new one. How can I do that?   
  • Emilia_8
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
  • 436 Views
  • 1 replies
  • 0 likes

Cobrança muito maior do que a de costume

Me chamo Filipe, e sou do Brasil.Alguns dias atrás eu troquei de cartão no Spotify. Acabei cancelando o Spotify e assinando novamente. Ocorre que fui cobrado pelo plano anual, de R$199, quando eu prefiro pagar R$16,90.Fiz o cancelamento do pagamento ...

  • Visitor
  • Me chamo Filipe, e sou do Brasil. Alguns dias atrás eu troquei de cartão no Spotify. Acabei cancelando o Spotify e assinando novamente. Ocorre que fui cobrado pelo plano anual, de R$199, quando eu p...
  • OneByBoo
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium
  • 390 Views
  • 1 replies
  • 0 likes

Spotify charging me twice in one month

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have been charged twice by Spotify in the months of June and July 2020. I currently have a student subscription on which I was charged €4.99 but I also see a charg...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have been charged twice by Spotify in the months of June and July 2020. I currentl...
  • OneByBoo
  • Roadie
  • 641 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 641 Views
  • 1 replies
  • 0 likes

Spotify has started displaying my Username instead of my real name?

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueAs of a couple of days ago, Spotify has been displaying my username instead of my real name for some reason and I can't figure out why? I can't seem to change it e...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue As of a couple of days ago, Spotify has been displaying my username instead of my real ...
  • OneByBoo
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 517 Views
  • 1 replies
  • 0 likes

Someone hacking my account

Hello, I think, someone hacking my account. I changed my password two times, but when I start a music, someone change it to a turkish music and I can't stop it.

  • Newbie
  • Hello, I think, someone hacking my account. I changed my password two times, but when I start a music, someone change it to a turkish music and I can't stop it.
  • whenraindrops
  • Newbie
  • 10951 Views
  • 2 replies
  • 0 likes
  • 10951 Views
  • 2 replies
  • 0 likes

Spotify Set in Right Country but Cannot Log in

All of a sudden Spotify logged me out and when I try logging in it says "You can only use Spotify aboard for 14 days. Update your location at Spotify.com to continue using it." When I went to the website, I could not change my location to a different...

  • Casual Listener
  • All of a sudden Spotify logged me out and when I try logging in it says "You can only use Spotify aboard for 14 days. Update your location at Spotify.com to continue using it." When I went to the web...
  • Maxim
  • Spotify Star
  • 847 Views
  • 3 replies
  • 0 likes
  • Account
  • 847 Views
  • 3 replies
  • 0 likes

Solved!! My account has reset to free

Hi, My organicpanda account is showing as if it's a free account despite the fact it's been premium pretty much since Spotify launched in the UK (is Spotify dumping me!?). I've tried logging out/logging in and uninstalling/installing in the Windows c...

  • Visitor
  • Hi,   My organicpanda account is showing as if it's a free account despite the fact it's been premium pretty much since Spotify launched in the UK (is Spotify dumping me!?). I've tried loggi...
  • user-removed
  • Not applicable
  • 2993 Views
  • 33 replies
  • 0 likes
  • 2993 Views
  • 33 replies
  • 0 likes

Can't find my public playlist

PlanPremiumCountryNetherland DeviceMacbook Pro late 2016)Operating SystemiOS 10 My Question or Issue I have created a public spotifylist on my free account. Now I can not find the list through the search bar. I can find my profile back. How can I ens...

  • Casual Listener
  • Plan Premium Country Netherland    Device Macbook Pro late 2016) Operating System iOS 10   My Question or Issue   I have created a public spotifylist on my free a...
  • idjolie
  • Regular
  • 1551 Views
  • 4 replies
  • 1 likes
  • Free
  • 1551 Views
  • 4 replies
  • 1 likes

I think someone or something is using my account

PlanPremiumCountryUnited kingdomDeviceWindows Desktop PCOperating SystemWindows 10 My Question or IssueHi there. I recently discovered an issue with my Spotify account.When im listening to music, the playback device switches to something called Bedro...

  • Casual Listener
  •   Plan Premium Country United kingdom Device Windows Desktop PC Operating System Windows 10   My Question or Issue Hi there.   I recently discovered an issue with my Spoti...
  • idjolie
  • Regular
  • 2219 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 2219 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset my account

PlanPremiumCountryUnited KingdomDeviceiPhone, iPad, Google Home Mini, Amazon Echo DotOperating System My Question or IssueUntil recently it has been my primry account that has been connected to the smart speakers in our home (Alexa and Google Home). ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone, iPad, Google Home Mini, Amazon Echo Dot Operating System   My Question or Issue Until recently it has been my primry account that has ...
  • idjolie
  • Regular
  • 2236 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2236 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 117 on new Network | Firewall may be blocking Spotify

I recently moved my computer to my home office (new network). The internet is working fine for other programs, but Spotify 'could not connect to the internet'. I can still log in and use Spotify through the browser, and I can run Spotify via my other...

login.JPG Whitelist.JPG
  • Casual Listener
  • I recently moved my computer to my home office (new network).    The internet is working fine for other programs, but Spotify 'could not connect to the internet'. I can still log in and u...
  • Scarlaette
  • Casual Listener
  • 2020 Views
  • 3 replies
  • 0 likes
  • Login
  • 2020 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account missing/Can’t log in

I had a premium account, but my paypal got locked and my payment didn’t go through, so my subscription ended and my account logged out automatically. When I tried to log in, It would say wrong password even though i’m sure it was right. After a few a...

  • Visitor
  • I had a premium account, but my paypal got locked and my payment didn’t go through, so my subscription ended and my account logged out automatically.   When I tried to log in, It would say wro...
  • Mario
  • Spotify Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 599 Views
  • 1 replies
  • 0 likes

Can’t log in to account and email and password have been changed!

Last week I put my account details into a collage generator and now I can’t log into my account. The email I signed up with now says it isn’t linked to any account. This is a HUGE problem because I have signed up to Spotify premium and I seriously do...

  • Casual Listener
  • Last week I put my account details into a collage generator and now I can’t log into my account. The email I signed up with now says it isn’t linked to any account. This is a HUGE problem because I h...
  • skroon19
  • Composer
  • 1080 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1080 Views
  • 3 replies
  • 0 likes

Can't log in to Premium Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo here's the thing. Today I accidentally logged out of the Spotify Premium account I've been...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So her...
  • AdamDamon
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! How to merge 2 separate premium account into 1 dou acount

Plan2 PremiumCountryIsraelMy Question or IssueMy children each have a premium account. now that it is available in Israel, i'd like to join them under 1 duo accounthow do i do that?

  • Casual Listener
  • Plan 2 Premium Country Israel My Question or Issue My children each have a premium account. now that it is available in Israel, i'd like to join them under 1 duo account how do i do that?
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes

linked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuegot one account use it on tv computer then download on ps4 said spotify already linked cant i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue got one...
  • user-removed
  • Not applicable
  • 524 Views
  • 2 replies
  • 0 likes
  • Account
  • 524 Views
  • 2 replies
  • 0 likes