Accounts

Spotify will not let me pay

I'm entering my debit card information and everytime I do it, a message appears telling "Oops, somethig went wrong, try again". I am from Mexico and I once had spotify premium but then I discontinued it, this debit card is new and already activated, ...

Logout from Offline Devices?

Good hello everyone.My name is Alexander and im from Sweden.So recently my friend and i just started a huge fight, me and her were like best friends and stuff. So i decided to share my Spotify Account to her, and thats the problem. She is only online...

Free Trial

I started my Spotify 30-day free trial and i have a week left, I'm going to tennese next year and i would like to pause my account and save a week of premium. Can anyone help me?

one Account 2 invioces

Hey guys, I need your help I just received two invoices for my spotfy premium account from tow different dates but with my same name an information so apparently I have two premium accounts with the same e-mail adress. So i don't know where the secon...

Still being charged, account cancelled

My Premium service was revoked without my knowledge and all of my playlists were deleted, so according to my account now I am currently under the Free service. I submitted a help ticket. Confirmation of receipt of that help ticket hit my inbox on Jul...

Spotify premium membership ended without any reason

Spotify Case # 01834158: I have logged in a case with spotify 3 days back and have no response . Pls tell what is you SLA for a customer logged in case and do u have a customer service telephone number .

Dont upgrade from within Spotify! It'll cost you 30 % extra per month!

I just upgraded to Premium from within the Spotify app.Insted of paying the usual 99 kr a month I now get to pay 130 kr a month. Aint life great sometimes? This means that it will cost me 30 % more per month to upgrade from within the Spotify app tha...

Help

Being charge twice

Spotify Caso # 01379558 open since Apr 13th

Last April I created a new support case, but I haven't been responded yet. How can I contact with someone who solve my problem? I received a mail with that reference "ref:_00DD0pxIW._500D0bXWpw:ref". Thank you

Help - I am not in a foreign country

Dear all, I need help with this issue because I really don't understand what's going on here. I am a "standard" user, not a premium user, and until a month ago I was using Spotify normally without problems. I live in Italy and last month I was on hol...

Premium Trial Not Working

I did the 7 day trial a few days back, and now I'm trying to add on the 30 day trial, after which I intend to switch to the student discount premium service (which I have already signed up for). Originally, my 7-day trial should end on the 26th of Se...

I would like to know why my account is being charges $114.00

Delete account, but keep playlists?

Hi there!<br><br>I recently signed up for a contract with Vodafone, part of my contract means I get 24months of spotify premium included (yay!).<br>The problem is that I can't activate the 24 months as I've still got about 25ish day...

Being charged twice and not getting any response to my email

I recenly signed up Spotify premium and wanted to change the billing account, I thought I had done it correctly by now I'm getting charged twice. I emailed Spotify and have yet to have a reply 10 days later.

Deactivate Premium from Telia

I have ended my Premium subscription I had with Telia but Spotify still says I have Premium. Was over two weeks since I removed it and when I talk to Telia support they say I have no Premium account from them any longer but still it shows in my Spoti...

Another name is shown on my Profile.

Hello, so today i decided to login to spotify to listen to a couple of songs, and then i recognized that the profile picture and name isnt mine, and i've tried to disconnect from facebook in preferences in spotify and i can click connect to facebook ...