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PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
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PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have discovered that I am being charged twice each month for Spotify premium (on two different credit cards) but I only have one account. I have confirmed that Spotify is not linked to my Facebook account. I have two email addresses - one was used ...
I'm trying to access my account. After I have logged in and click accounts, instead of showing me my Premium account (which I want to cancel to the free version) a page comes up that says I need to log out of everything. Even after I've gone through ...
PlanFreeCountryCanadaDevicePhone and PCOperating SystemAndriod, and Windows 10 My Question or IssueI registered for Spotify Premium a week ago and I want to try the 3 month free premium. I keep getting an error message "Something went wrong, Try agai...
PlanPremium CountryFinland Operating SystemAndroid, Windows 10 My Question or IssueWhen I go to the edit profile page, I am unable to change my details, such as email, gender, date of birth, or country. Also, I would like to unlink my facebook accoun...
PlanPremium FamilyCountrySwedenDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI have a family premium account and my daughter is one of the family. She changed phone and now I can't log her in again and I don't know which email we...
So one thing I am in charge of at my job this summer is their playlists. I had made a few playlists collaborative thinking that it would be easier to share them with my own account so that I don't need to go between accounts every time I wanted to ed...
Hi, my Facebook account was compromised and changed so I no longer have access to it. My Spotify account is linked to it, so I need to disconnect the two accounts through Spotify. The tutorials I have seen have said about going to Settings then Socia...
PremiumNL Devicemac mini 2012iOS 10.13 Hi there, I'd like to add a third artist profile to my SFA page. I currently have 2; Kynarian and Tomii. I want to add Kalkovich (theres only 1). If I google search this question and click on the first spotify l...
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueHi, I created an account for a colleague who does not have a Mastercard and entered the same Mastercard number. For the first five minutes the account was...
PlanPremiumCountryNew ZealandDevicePC, Android, AppleOperating System(iOS 10, Android Oreo, Windows 10) My Question or Issue Since last week, at least once a day, I have received a "New login to Spotify" warning email, either from USA or Russia. I ha...
On 6/17/2020, I received a "welcome" email from Spotify, but I'm not a new user and had been use Spotify for years. On the same day, I received additional two lognin notifications, one from Russian, and one from Hungary. I logged into my account, rem...
PlanFreeCountryUSADeviceiPhone 6, Safari 13.1.1, Macbook Pro late 2013Operating SystemiOS 10 My Question or IssueStarted a playlist, but didn't realize new songs were being shuffled in. Trying to find a song that was played and wasn't on the album, h...
I've been in a Spotify Premium free trial for the past few weeks. Over last night, I got 2 notifications that I had a login from Germany, and then China. This morning, I changed my password, and then later got a notification there was a sign in again...
Hi all,I could not find my surname at the account details. Haven't I entered this Information? Must I inform Spotify about a change in the surname?Thank you and best regards,Sirisie
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i try to enter in spotify download app on my computer the option enter whit telephone nu...
PlanPremiumCountryPhilippinesDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue I have deleted many playlists in the past, and I've recently deleted atleast two of my playlists. But whenever I try to recover them, the Recove...
PlanFree/PremiumCountryUSADevice(Macbook Pro late 2016)Operating System(Windows 10,etc.) My Question or IssueI had an account about 2 years ago that I havent used since and Im trying to get back into it. I cant remember the password and I dont have a...
Hey Spotify Team,Pavle here from ChillYourMind.First of, before anyone tells me what's SEO is, I indeed know what it is and how it works, however I have some other issues that I'm searching for answers or even helping me fix it.Our playlist 'Summer 2...
PlanPremiumCountryUnited StatesDevicePcOperating SystemWindows 10 My Question or IssueI have the latest version of the spotify app on my pc running windows 10, and whenever I try to change my profile picture, It shows on my profile but not in the top...
I got an email this morning that someone accessed my account from Russia... which is surprising as I didn't have a Spotify account before. Not sure what the scam is here, but I was able to use the forgot password function to gain control of my new bu...