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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263664 Views
  • 790 replies
  • 81 likes
  • Account
  • 263664 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129165 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129165 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72075 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72075 Views
  • 63 replies
  • 8 likes

Removed from my wife's account

I got removed from my wife's account. I signed up, verified my location, then a few days got removed for "not verifying my location". What gives?PlanPremiumCountryUsaDeviceSamsung s8

  • Newbie
  • I got removed from my wife's account. I signed up, verified my location, then a few days got removed for "not verifying my location". What gives? Plan Premium Country Usa Device Samsung s8 &nb...
  • Brunelicia
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Can't change country/location settings

PlanPremiumCountryCanadaDeviceiPhone My Question or IssueI moved to Canada from Australia in August 2018, and I have been trying to change my location settings. Despite having my Spotify account linked to my Canadian credit card and residing in Canad...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone    My Question or Issue I moved to Canada from Australia in August 2018, and I have been trying to change my location settings. Despite hav...
  • Brunelicia
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
  • 415 Views
  • 1 replies
  • 0 likes

Facebook account sync'd to wrong Spotify account.

Hello, my issue is I created a free spotify years ago that i had my Facebook sync'd to. I totally forgot about it and now I have a new premium account with a different email address. How do I remove my Facebook off of the old free account so I can sy...

  • Casual Listener
  • Hello, my issue is I created a free spotify years ago that i had my Facebook sync'd to. I totally forgot about it and now I have a new premium account with a different email address. How do I remove ...
  • Patrick89
  • Casual Listener
  • 547 Views
  • 2 replies
  • 0 likes
  • Account
  • 547 Views
  • 2 replies
  • 0 likes

Someone is still using my account

PlanPremiumCountryFinland DeviceiPhone 8Operating SystemiOS 12.2 My Question or IssueSomeone else is using my account, and this still keeps happening even if I've taken every precaution I possibly can. I have changed my passwords a number of times (e...

  • Newbie
  •   Plan Premium Country Finland   Device iPhone 8 Operating System iOS 12.2   My Question or Issue Someone else is using my account, and this still keeps happening even if I...
  • Sschaefer
  • Composer
  • 493 Views
  • 1 replies
  • 0 likes
  • Security
  • 493 Views
  • 1 replies
  • 0 likes

How can i change my username?

PlanPremiumCountryThailand DeviceiPhone XR, PC DesktopOperating SystemiOS 12.2, Windows 10 My Question or IssueHello, I want to change my username because my username have just number and letter which I did not create it myself. I don't want to sign ...

  • Newbie
  • Plan Premium Country Thailand   Device iPhone XR, PC Desktop Operating System iOS 12.2, Windows 10   My Question or Issue Hello, I want to change my username because my username...
  • heyAyushh
  • Casual Listener
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Solicitud baja Spotify Community

Hola a tod@s!Solicito ayuda para darme de baja DE SPOTIFY COMMUNITY. Voy a seguir siendo usuario de mi plan familiar pero deseo eliminar mi cuenta de esta comunidad.¿Por qué? estoy convencido de que están hackeando mi cuenta para crearme playlists e ...

  • Casual Listener
  • Hola a tod@s! Solicito ayuda para darme de baja DE SPOTIFY COMMUNITY. Voy a seguir siendo usuario de mi plan familiar pero deseo eliminar mi cuenta de esta comunidad. ¿Por qué? estoy convencido d...
  • jerovolador
  • Casual Listener
  • 780 Views
  • 2 replies
  • 0 likes
  • Security
  • 780 Views
  • 2 replies
  • 0 likes

Can't see all my songs list

PlanPremiumCountryTurkeyDeviceXiaomi Mi Mix 2Operating SystemMIUI 10.2.2.0 My Question or IssueMy problem is with the Library menu. I can't look at all of my songs.This is very NERVOUS!I'm very very upset with Spotify's neglecting attitude. This issu...

  • Regular
  • Plan Premium Country Turkey Device Xiaomi Mi Mix 2 Operating System MIUI 10.2.2.0   My Question or Issue My problem is with the Library menu. I can't look at all of my songs. This is ...
  • Ozwaald
  • Regular
  • 32821 Views
  • 7 replies
  • 8 likes
  • Account
    Premium
  • 32821 Views
  • 7 replies
  • 8 likes

Switch my Student Spotify Subscription to another Spotify account

PlanPremium (Student)CountryDeutschlandDeviceIphone 6, Windows PC Operating SystemiOS, Windows 10 My Question or IssueHi, I have Spotify Premium with the Student discount. I would like to switch the account where I have spotify premium to another ema...

  • Visitor
  • Plan Premium (Student) Country Deutschland Device Iphone 6, Windows PC   Operating System iOS, Windows 10   My Question or Issue Hi,   I have Spotify Premium with the Stud...
  • Brunelicia
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home mini redeem link

My Question or Issue: Could you send me the new google home redeem link for family premium plan subscription. After family subscription received link, when I try to redeem due to google pay account verification, my order got cancelled. So in order re...

  • Casual Listener
  •     My Question or Issue:  Could you send me the new google home redeem link for family premium plan subscription. After family subscription received link, when I try to redeem due ...
  • TomLegend
  • Spotify Legend
  • 34473 Views
  • 4 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 34473 Views
  • 4 replies
  • 5 likes

Family member cannot join the invitation, it says "unable to join this family plan"

My Question or IssueHi All, I have this situation,I have a family plan registered, and I also the admin of the group.I invite 2 of my brothers, and 1 invitation works properly, no issues.but the other 1, got problem, he's unable to register (samsung ...

  • Newbie
  • My Question or Issue Hi All,   I have this situation, I have a family plan registered, and I also the admin of the group. I invite 2 of my brothers, and 1 invitation works properly, no is...
  • Dwiputri
  • Newbie
  • 364 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 364 Views
  • 1 replies
  • 1 likes

Another Google Home Mini Question - New Premium Member

I just signed up for premium. At first it was a 30 day free trial, but I wanted the google home mini, so I upgraded to premium (not the trial), but never got any code or instructions on how to get the mini.

  • Regular
  • I just signed up for premium. At first it was a 30 day free trial, but I wanted the google home mini, so I upgraded to premium (not the trial), but never got any code or instructions on how to get th...
  • KatShay
  • Regular
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium
  • 279 Views
  • 1 replies
  • 0 likes

Random foreigner's account has been merged with mine, and I can no longer use Spotify

PlanPremiumCountryNew ZealandDeviceDesktop and Laptop, Random person: Blade S6Operating SystemWindows 10 A foreigner's music keeps playing on my Spotify. I believe that somehow, their account has been merged with mine. I have never met this person in...

  • Casual Listener
  • Plan Premium Country New Zealand Device Desktop and Laptop, Random person: Blade S6 Operating System Windows 10   A foreigner's music keeps playing on my Spotify. I believe that someho...
  • NachoSacho
  • Casual Listener
  • 718 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 718 Views
  • 2 replies
  • 0 likes

stop changing my password for "supsicious activity" without actually saying why it is susipicious

PlanPremiumCountryUnited KingdomDevice(iPhone 7, PC)Operating System(iOS 10)My Question or Issuefacebook etc, tell you if there is suspisious activity with logins, and say where logins were from, they do not just blanket change your password, I have ...

  • Newbie
  • Plan Premium Country United Kingdom Device (iPhone 7, PC) Operating System (iOS 10) My Question or Issue facebook etc, tell you if there is suspisious activity with logins, and say where log...
  • Maxim
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! I Have A Doubt About Gift Cards

good nightI have a question about gift card purchased in stores. Can I buy two cards that it is cumulative? For example, can I activate the code of the two cards to activate 2 months?

  • Casual Listener
  • good night I have a question about gift card purchased in stores. Can I buy two cards that it is cumulative? For example, can I activate the code of the two cards to activate 2 months?
  • Bethany_Dawn
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
  • 447 Views
  • 1 replies
  • 0 likes

HACKED account

PlanPremiumCountrySwitzerland Device(Samsung Galaxy 9+)Operating System(Android) My Question or IssueMy account got hacked today, once again I can't believe that Spotify would let someone randomly change your email address without actually requesting...

  • Casual Listener
  • Plan Premium Country Switzerland   Device (Samsung Galaxy 9+) Operating System (Android)   My Question or Issue My account got hacked today, once again I can't believe that Spoti...
  • Brunelicia
  • Community Legend
  • 5043 Views
  • 5 replies
  • 2 likes
  • Account
    Security
  • 5043 Views
  • 5 replies
  • 2 likes

My son reset my account and now everything is gone?! :(

I had a Premium Family Plan. My oldest son, myself, and my husband all had profiles. My younger son decided to do something to my account and I believe has reset/deleted my entire account. I know can log in but my account is back to the free account,...

  • Newbie
  • I had a Premium Family Plan. My oldest son, myself, and my husband all had profiles. My younger son decided to do something to my account and I believe has reset/deleted my entire account. I know can...
  • A_Musicophile
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 467 Views
  • 1 replies
  • 0 likes

Account hacked. Can’t end premium

My account was hacked this morning and somehow the hacker managed to change the email to my account and this went right over Spotify’s head so now I can’t cancel my premium subscription and I can no longer use my account. I’ve sent three emails to Sp...

  • Newbie
  • My account was hacked this morning and somehow the hacker managed to change the email to my account and this went right over Spotify’s head so now I can’t cancel my premium subscription and I can no ...
  • Brunelicia
  • Community Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 706 Views
  • 1 replies
  • 0 likes

Cannot reset email - "The email you provided is not associated with an active Spotify account"

PlanFree/PremiumCountryCanada My Question or IssueI haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. trying to reset my password but when I enter my email it says "The us...

  • Newbie
  • Plan Free/Premium Country Canada   My Question or Issue I haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. t...
  • Maxim
  • Spotify Star
  • 6782 Views
  • 1 replies
  • 0 likes
  • Account
  • 6782 Views
  • 1 replies
  • 0 likes

No "All Songs" playlist -- Doesn't exist???

PlanFamily PlanCountryCanada DevicePixel 3 My Question or IssueTo my family plan, I added my brother. For some reason, his home page for his music is not at all like mine or the rest of my family -- he does not have an all songs option to listen to a...

  • Casual Listener
  • Plan Family Plan Country Canada   Device Pixel 3   My Question or Issue To my family plan, I added my brother. For some reason, his home page for his music is not at all like mine ...
  • SugarCinnamon
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

[Account] Unable to access account

My Question or IssueUnable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username. I've been gridlocked out of the account and all I'd like to do is access it on...

  • Newbie
  • My Question or Issue Unable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username.  I've been gridl...
  • Brunelicia
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 342 Views
  • 1 replies
  • 0 likes