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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1870 Views
  • 0 replies
  • 8 likes
  • Security
  • 1870 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449050 Views
  • 972 replies
  • 109 likes
  • Account
  • 449050 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199776 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199776 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108822 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108822 Views
  • 72 replies
  • 11 likes

Superuser Contribution Podcaster account empty or deleted?

My Question or Issue Please help! My podcast account is empty. All statistics are set to 0, none of my episodes are visible. It looks like all content is deleted. When I try to add my rss feed I get the notification that this rss feed is already in u...

  • Casual Listener
  • My Question or Issue   Please help! My podcast account is empty. All statistics are set to 0, none of my episodes are visible. It looks like all content is deleted. When I try to add my rss fe...
  • TheGrooveBox
  • Casual Listener
  • 1890 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1890 Views
  • 2 replies
  • 0 likes

Change the language of the communication emails

I currently get the communication emails in Spanish, I am in the UK so it should be English as default. I can't find anywhere that I can change it from Spanish to English - I've looked at previous topics but there no longer appears to be an option to...

  • Casual Listener
  • I currently get the communication emails in Spanish, I am in the UK so it should be English as default.  I can't find anywhere that I can change it from Spanish to English - I've looked at previ...
  • OneByBoo
  • Roadie
  • 2671 Views
  • 3 replies
  • 0 likes
  • Account
  • 2671 Views
  • 3 replies
  • 0 likes

Zufällige wiedergabe

Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...

  • Casual Listener
  • Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
  • OneByBoo
  • Roadie
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

I am being charged for Premium but I don't know from which account

PlanPremiumCountryLatviaDevicePCOperating SystemWindows 10My Question or IssueI am being charged for Premium but I don't know from which account, I have many accounts. I tried to enter with all emails I use, all usernames from both PC's and Android's...

  • Visitor
  •   Plan Premium Country Latvia Device PC Operating System Windows 10 My Question or Issue I am being charged for Premium but I don't know from which account, I have many accounts. I tri...
  • OneByBoo
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution disconnecting facebook to my spotify

Hi, so I recently connected my Facebook but then decided I didn't want it linked so I then disconnected it and it isn't linked anymore. However, my profile picture is still my Facebook profile picture. I tried removing it and it didn't work. I then c...

  • Casual Listener
  • Hi, so I recently connected my Facebook but then decided I didn't want it linked so I then disconnected it and it isn't linked anymore. However, my profile picture is still my Facebook profile pictur...
  • Mario
  • Spotify Legend
  • 840 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 840 Views
  • 5 replies
  • 0 likes

Help! Lost my account! Can't Log in to my premium account. No email for resetting password received

Product: Spotify PremiumCountry: GermanyDevices: Windows 10 PC + Android Hi Community! I am Norbert from Munich, Germany, (Writing in English - hoping to find a larger community base...) I have a Spotify Premium Account which I can't access anymore. ...

  • Visitor
  • Product: Spotify Premium Country: Germany Devices: Windows 10 PC + Android   Hi Community! I am Norbert from Munich, Germany,   (Writing in English - hoping to find a larger community...
  • OneByBoo
  • Roadie
  • 2746 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2746 Views
  • 1 replies
  • 1 likes

Premium account turned to free account

PlanFree/PremiumNetherlands DeviceMac Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't charged from my bank account. How did this happen all of a sudden?

  • Newbie
  • Plan Free/Premium Netherlands   Device Mac   Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't cha...
  • OneByBoo
  • Roadie
  • 760 Views
  • 1 replies
  • 0 likes
  • Account
  • 760 Views
  • 1 replies
  • 0 likes

Issues with link for Premium Duo account

Planpremium duoCountry Canada DeviceGoogle pixel 3 xlOperating SystemAndroid 10 My Question or IssueMy wife cannot get the Duo account link to work. I sent a new link multiple times and she is copying/pasting link, opening new browser window in a pri...

  • Casual Listener
  •   Plan premium duo Country Canada   Device Google pixel 3 xl Operating System Android 10   My Question or Issue My wife cannot get the Duo account link to work.  I sen...
  • OneByBoo
  • Roadie
  • 2140 Views
  • 3 replies
  • 0 likes
  • Account
  • 2140 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to change name and photo on profile

I have already stop connecting my spotify to facebook but why do I still have my facebook name and photo on my profile? Please tell me how to fix this. Thanks

  • Casual Listener
  • I have already stop connecting my spotify to facebook but why do I still have my facebook name and photo on my profile? Please tell me how to fix this. Thanks
  • Katerina
  • Spotify Legend
  • 291496 Views
  • 11 replies
  • 10 likes
  • 291496 Views
  • 11 replies
  • 10 likes

Solved!!Superuser Contribution Language settings: disable "gender star"

PlanPremiumCountryGermanyDeviceAndroid 10Operating SystemWindows 10 My Question or IssueLanguage has changed to gender-sensitive today. How can I set back to standard german?Example: Instead of "Künstler*innen" I would like to read "Künstler"

  • Visitor
  • Plan Premium Country Germany Device Android 10 Operating System Windows 10   My Question or Issue Language has changed to gender-sensitive today. How can I set back to standard german?...
  • Peter
  • Spotify Legend
  • 13773 Views
  • 16 replies
  • 121 likes
  • Account
    Premium
  • 13773 Views
  • 16 replies
  • 121 likes

Solved!!Superuser Contribution Surprise with foreign transaction fee

I have a Spotify Australia account but the credit card statement reads SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee.I have now seen that this seems to be a rather common problem. What surprises me is that I...

  • Regular
  • I have a Spotify Australia account but the credit card statement reads  SPOTIFY STOCKHOLM CREDIT CARD PURCHASE and I have been charged a foriegn transaction fee. I have now seen that this...
  • Peter
  • Spotify Legend
  • 22347 Views
  • 42 replies
  • 0 likes
  • Account
    Subscription
  • 22347 Views
  • 42 replies
  • 0 likes

Need to delay payment of Premium

Due to being sent home because of the Coronavirus outbreak, I am now running short of money.I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly.Any suggestions?

  • Visitor
  • Due to being sent home because of the Coronavirus outbreak, I am now running short of money. I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly. ...
  • Luan
  • Spotify Star
  • 1373 Views
  • 1 replies
  • 0 likes
  • Account
  • 1373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing receipts

Dear Spotify SuppoortI'm missing my receipts for july and august in the receips page.I need the for my bookkeeping. I hope that you'll be able to supply them. Kind RegardsPater Varberg, (Pandrupkino.dk)

  • Newbie
  • Dear Spotify Suppoort I'm missing my receipts for july and august in the receips page. I need the for my bookkeeping. I hope that you'll be able to supply them.   Kind Regards Pater Varberg...
  • Xenia
  • Moderator
  • 852 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 852 Views
  • 5 replies
  • 0 likes

Solved!! Family Plan downgrade - what happens to the admin acct?

PlanPremiumCountryUKDeviceSamsung phonesMy Question or IssueHi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 account we have to choose who gets music on while we work.I understand...

  • Casual Listener
  • Plan Premium Country UK Device Samsung phones My Question or Issue Hi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 accou...
  • OneByBoo
  • Roadie
  • 1769 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1769 Views
  • 4 replies
  • 0 likes

Profile Pic not showing in search results

Plan - FreeCountry - United States DeviceIphone XR, Macbook Pro 2017both updated My Question or IssueWe are running a spotify page for "Harvest Valley Church". Was able to change our profile picture of our logo on mobile and desktop, but when searchi...

  • Visitor
  • Plan -  Free Country -  United States   Device Iphone XR, Macbook Pro 2017 both updated   My Question or Issue We are running a spotify page for "Harvest Valley Church"....
  • OneByBoo
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • Other
  • 466 Views
  • 1 replies
  • 0 likes

Problema para ingresar

Al querer iniciar sesion la aplicacion no me deja, utilizo los datos correctos y me dice que ha ocurrido un error e intente mas tarde pero lleva todo el dia diciendome eso, ya he cambiado contraseña y sigue igualPlanPremiumCountry Device(Samsung gran...

  • Visitor
  • Al querer iniciar sesion la aplicacion no me deja, utilizo los datos correctos y me dice que ha ocurrido un error e intente mas tarde pero lleva todo el dia diciendome eso, ya he cambiado contraseña ...
  • OneByBoo
  • Roadie
  • 623 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 623 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Some ads freezing the app

It's been happening to me for months. I have uninstalled every trace of it from my Mac and reinstalled and the issue is still there. It always seems to be people from Canada complaining about this. Perhaps there's not enough ads available to run in C...

  • Visitor
  • It's been happening to me for months. I have uninstalled every trace of it from my Mac and reinstalled and the issue is still there. It always seems to be people from Canada complaining about this. P...
  • Peter
  • Spotify Legend
  • 3943 Views
  • 9 replies
  • 10 likes
  • 3943 Views
  • 9 replies
  • 10 likes

Solved!!Superuser Contribution Create a playlist and ask Amazon Alexa to play it

Hello there, I'm using Amazon Alexa on Sonos for several days now, and it works great. A thing I would like to know if it is possible to ask Alexa to play a playlist I created myself and the settings I should choose if this is possible. Naturally it ...

  • Casual Listener
  • ...he settings I should choose if this is possible. Naturally it should be public, I should give it a unique name as well, but how and what's next? I didn't find an article or saw a Y...
  • Dannyabo
  • Visitor
  • 6621 Views
  • 4 replies
  • 0 likes
  • Other
  • 6621 Views
  • 4 replies
  • 0 likes

Solved!! Can't logg in- forgotten email

I've forgotten my email but still remember Username. Is there possibility to find it using username ? I have been logging in on my phone but once i log out i cannot get back to use this again. I am Premium member.

  • Casual Listener
  • I've forgotten my email but still remember Username. Is there possibility to find it using username ? I have been logging in on my phone but once i log out i cannot get back to use this again. I am P...
  • Emilia_8
  • Community Legend
  • 748 Views
  • 3 replies
  • 0 likes
  • Account
  • 748 Views
  • 3 replies
  • 0 likes

Não consigo recuperar a senha

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNão consigo recuperar a senha, coloco o usuário mais diz que não existe nenhum e-mail associa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Não con...
  • Bittencourt
  • Spotify Star
  • 551 Views
  • 3 replies
  • 0 likes
  • Account
  • 551 Views
  • 3 replies
  • 0 likes