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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421772 Views
  • 965 replies
  • 108 likes
  • Account
  • 421772 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186652 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186652 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103504 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103504 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Wrapped from previous years

PlanPremiumCountry CanadaDevicePoco F1 and DesktopOperating SystemAndroid Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

  • Casual Listener
  • Plan Premium Country  Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10   My Question or Issue  Is there a way for me to check on my old wrapped ...
  • robotr0ck
  • Newbie
  • 427150 Views
  • 12 replies
  • 4 likes
  • Account
  • 427150 Views
  • 12 replies
  • 4 likes

Superuser Contribution Access denied for idea submissions

PlanPremiumCountryUSADeviceDesktopOperating SystemWindowsMy Question or IssueAttempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Denied - You do not have sufficient privileges for this resource or its p...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows My Question or Issue Attempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Deni...
  • Maria
  • Moderator
  • 323 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 323 Views
  • 3 replies
  • 1 likes

Payments to Spotify are not working anymore

I had a premium account. I always pay with MasterCard. Now it's not working anymore. Every time I try to pay. I got a message there was something wrong. I contacted my bank in Belgium and they tell me there is no reason not to work.

  • Visitor
  • I had a premium account. I always pay with MasterCard. Now it's not working anymore. Every time I try to pay. I got a message there was something wrong. I contacted my bank in Belgium and they tell m...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

The password reset link doesn't work.

Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.

  • Visitor
  • Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon..

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse ail avec le quel je l'ai créé (cela doit être mon ...

  • Visitor
  • Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse...
  • osornios
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug about ads

I found problem with ads. I can without listening ads skip

  • Casual Listener
  • I found problem with ads. I can without listening ads skip
  • FATMA4
  • Casual Listener
  • 773 Views
  • 4 replies
  • 1 likes
  • 773 Views
  • 4 replies
  • 1 likes

Made for you playlist showing to third

I just received a screenshot of a work friend and on her’s spotify home page is showing my “Made for you” playlist.When she opens it, shows “playlist Made for Victor Ritton” and my profile pic on background. The point is, I have nothing with her on S...

  • Newbie
  • I just received a screenshot of a work friend and on her’s spotify home page is showing my “Made for you” playlist. When she opens it, shows “playlist Made for Victor Ritton” and my profile pic on b...
  • Luan
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 116 Views
  • 1 replies
  • 0 likes

My podcast account appears to have been suspended

PlanFree/PremiumCountrySpainDeviceAnyOperating SystemAny My Question or IssueMy account is Rolead Insensatos (rolead-insensatos) from SpainIt seems to have been suspended, I can't log in with my Gmail login as usual. Also now on Spotify my profile ap...

  • Visitor
  • Plan Free/Premium Country Spain Device Any Operating System Any   My Question or Issue My account is Rolead Insensatos (rolead-insensatos) from Spain It seems to have been suspended...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 1 replies
  • 0 likes

Won't let me change country

Hello,I've just moved to the United Kingdom from Australia and I wish to use my UK bank card to pay for premium. However, it won't let me as it says the card needs to be issued in the same country I'm currently living in. It then won't let me change ...

  • Visitor
  • Hello, I've just moved to the United Kingdom from Australia and I wish to use my UK bank card to pay for premium. However, it won't let me as it says the card needs to be issued in the same country ...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
  • 107 Views
  • 1 replies
  • 0 likes

Cancel and delete my account

I was charged $19 for one month but I did not subscribe. I was to delete my account

  • Visitor
  • I was charged $19 for one month but I did not subscribe. I was to delete my account
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Cannot claim artist despite providing Youtube, Bandcamp link

Dear artist community, I am currently trying to claim a side project artist profile on Spotify but the support team denies any of my efforts to do so. First I provided them my Youtube channel link, then a Bandcamp link. Every time, they cannot verify...

  • Newbie
  • ...outube channel link, then a Bandcamp link. Every time, they cannot verify it because they "cannot see your mail address publicly". I neither have an Instagram, nor Twitter, nor a page for that artist. The a...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

How can i chance my dúo premium plan to an individual one ??

My Granda pased away and he has the titular of this account. Now we have to change all the account to be in my gradmas payment. Meaning changing from what es dúo premium to an individual one. I dont want her to lose any of the songs or playlist she h...

  • Visitor
  • My Granda pased away and he has the titular of this account. Now we have to change all the account to be in my gradmas payment. Meaning changing from what es dúo premium to an individual one. I dont ...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution My email isn’t updating

hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it

  • Visitor
  • hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it
  • Joan
  • Moderator
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 386 Views
  • 3 replies
  • 0 likes

Cómo cambiar administrador de cuentas

La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?

  • Visitor
  • La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Change country and payment

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for mePlanPremiumCountry UK, need to move to Italy My Question or Issuehello!! i have followed every gu...

  • Visitor
  • hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me Plan Premium Country  UK, need to mo...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution cerré mi cuenta y este mes esta cancelado ahora no me reconoce que hago

Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...

  • Visitor
  • Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...
  • Maria
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes