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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76814 Views

28 replies

0 likes

  • 76814 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95041 Views

9 replies

2 likes

Account
Login
  • 95041 Views
  • 9 replies
  • 2 likes

Need to delete old account associated with current email address

I had a spotify account that was linked to my old Facebook account which was since deleted. Since I deleted my Facebook account, I created a new spotify account that is not linked to my Facebook. The OLD Spotify account is linked to my current email ...

Music Fan

I had a spotify account that was linked to my old Facebook account which was since deleted.  Since I deleted my Facebook account, I created a new spotify account that is not linked to my Faceboo...

user-removed

Not applicable

667 Views

1 replies

0 likes

Account
Login
  • 667 Views
  • 1 replies
  • 0 likes

I cannot access my account through user name and premium is not working

Hi, I am having trouble accessing my account. I cannot login through my account name. There is also no way to change the password for my account. I ahve followed the steps provided and the option just isn't there. Once I log in to my account (I can o...

Regular

Hi,     I am having trouble accessing my account. I cannot login through my account name. There is also no way to change the password for my account. I ahve followed the steps provided an...

paulplouis

Casual Listener

1230 Views

14 replies

0 likes

Account
  • 1230 Views
  • 14 replies
  • 0 likes

Cant gift 1 month to my friend PLEASE HELP!

i am trying to send a gift to my friend (1 month) but i cant, the system says:Lo sentimos, no pudimos procesar tu pedido. Por favor, revisa las Preguntas frecuentes sobre Pagos para conocer los problemas más comunes e inténtalo de nuevo. Ponte en con...

Newbie

i am trying to send a gift to my friend (1 month) but i cant, the system says: Lo sentimos, no pudimos procesar tu pedido. Por favor, revisa las Preguntas frecuentes sobre Pagos para con...

user-removed

Not applicable

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Changed my email address on facebook but it isn't changing on spotify

In my profile settings Spotify states that if I want to change my email address it must be done through facebook. So I changed my email address on facebook but the new email address is not showing up anywhere on spotify. Why is this happening?

Newbie

In my profile settings Spotify states that if I want to change my email address it must be done through facebook. So I changed my email address on facebook but the new email address is not showi...

user-removed

Not applicable

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

How do i change from a normal subscription to a college subscription?

I've had spotify for a year or two now, and I just recently became a college student, how do I get the college discount?

Newbie

I've had spotify for a year or two now, and I just recently became a college student, how do I get the college discount?

MattSuda

Spotify Star

1718 Views

1 replies

1 likes

  • 1718 Views
  • 1 replies
  • 1 likes

Disconnect from Facebook

I connected the wrong account to my Spotify and I tried deactivating, but it keeps showing me as the wrong account. When i try to hit connect to facebook nothing happens. Like i click it and nothing happens. i have clicked it multiply times in a row....

Newbie

I connected the wrong account to my Spotify and I tried deactivating, but it keeps showing me as the wrong account. When i try to hit connect to facebook  nothing happens. Like i click it and no...

Jordi

Community Legend

238 Views

2 replies

0 likes

  • 238 Views
  • 2 replies
  • 0 likes

I’ve been charged twice

Hi ! I changed my subscribtion a month ago, and on my creditcard check i pay for my old 5 euro subscribtion. and my new premium subscribtion. what do i need to do ? please help greetings Ruben

Newbie

Hi !    I changed my subscribtion a month ago, and on my creditcard check i pay for my old 5 euro subscribtion. and my new premium subscribtion.    what do i need to do ?&...

MattSuda

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose my accont?

I have Spotify on my tablet (that's where I first learned about Spotify), phone, and computer (for when I'm writing). Today I got a notification saying that my 30 day premium trial was going to end. Am I going to lose my spotify account or will I jus...

Casual Listener

I have Spotify on my tablet (that's where I first learned about Spotify), phone, and computer (for when I'm writing). Today I got a notification saying that my 30 day premium trial was going to end. ...

Aime-Lynne

Casual Listener

383 Views

2 replies

0 likes

Free
Premium
  • 383 Views
  • 2 replies
  • 0 likes

Over Charged

I am having a huge problem and am currently waiting for spotify to contact me. Yesterday I tried to upgrade my account to premium with no success, It kept saying I was on the free account so after hours of fighting it I finally just gave up. Then thi...

Newbie

I am having a huge problem and am currently waiting for spotify to contact me. Yesterday I tried to upgrade my account to premium with no success, It kept saying I was on the free account so after ho...

MattSuda

Spotify Star

361 Views

2 replies

0 likes

Premium
  • 361 Views
  • 2 replies
  • 0 likes

Solved!! Premium and playlists gone

A few months ago, I unlinked my Spotify account from my facebook account. This resulted in all my playlists being deleted, as well as my account going back to free, even though I am still being charged monthly for premium. I sent quite a few emails t...

Visitor

A few months ago, I unlinked my Spotify account from my facebook account.  This resulted in all my playlists being deleted, as well as my account going back to free, even though I am still being...

bsch22

Newbie

1379 Views

16 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 1379 Views
  • 16 replies
  • 0 likes

Locked facebook account, no reply from ticket

Still no reply for my Ticket nr: #01685470 Hi, my facebook account has been disabled and since my spotify premium account was linked to it, I can no longer login. Could you move my spotify premium subscription to an account not bound to my facebook a...

Newbie

Still no reply for my Ticket nr: #01685470   Hi,   my facebook account has been disabled and since my spotify premium account was linked to it, I can no longer login. Could you move...

user-removed

Not applicable

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Can't login

I can't login on my iPhone or computer app. I keep getting a message that my username or password is wrong but it's not. I upgraded to premium over 5 hours ago and have been charged but still can't log in. Help please.

Newbie

I can't login on my iPhone or computer app. I keep getting a message that my username or password is wrong but it's not. I upgraded to premium over 5 hours ago and have been charged but still can't l...

MattSuda

Spotify Star

510 Views

4 replies

0 likes

Account
Login
  • 510 Views
  • 4 replies
  • 0 likes

Somehow managed to buy premium on non existing account.

I wanted to uppgrade my account to premium, but since I hadn´t used this account for a long time I wasn´t sure about my username. I tryed in my Ipad app with my e-mail adress as username and my password and got logged on. I uppgraded to premium and p...

Newbie

I wanted to uppgrade my account to premium, but since I hadn´t  used this account for a long time I wasn´t sure about my username. I tryed in my Ipad app with my e-mail adress as username and my...

234 Views

0 replies

0 likes

Account
  • 234 Views
  • 0 replies
  • 0 likes

Cant buy spotify premium

Cant upgrade my spotify free account to premium using my iphone. I tried purchasing other things using my account and it went through. I also deleted and reinstalled the app already. Also, tried rebooting my iphone. Its saying either failed with the ...

Newbie

Cant upgrade my spotify free account to premium using my iphone. I tried purchasing other things using my account and it went through. I also deleted and reinstalled the app already. Also, tried rebo...

MattSuda

Spotify Star

512 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 512 Views
  • 2 replies
  • 0 likes

Country Settings / Restriction

I really love Spotify and actually setup an account and payed subscription for it for many month. Unfortunately I struggeled with some country settings due to the company I work for do have the internet connection out of U.K. while I do live in Switz...

Casual Listener

I really love Spotify and actually setup an account and payed subscription for it for many month. Unfortunately I struggeled with some country settings due to the company I work for do have the int...

netwho

Casual Listener

663 Views

4 replies

0 likes

  • 663 Views
  • 4 replies
  • 0 likes

I just subscribed w/student discount for premium and it isn't letting me even log in!!!!

I just created an account and and can't log into my download on my computer or my phone. This is BS. I already recieved my recipt and made sure my username/password was correct. When I log in it tells me they are incorrect, I changed my password and ...

Casual Listener

I just created an account and and can't log into my download on my computer or my phone. This is BS. I already recieved my recipt and made sure my username/password was correct. When I log in it tell...

MattSuda

Spotify Star

472 Views

5 replies

0 likes

  • 472 Views
  • 5 replies
  • 0 likes

Can't log in on iPhone app

I made a spotify account on my iphone but when I try to log in i get a message saying "password or username is incorrect, do you have a spotify account?" But I can log in on my desktop... What's wrong?!

Newbie

I made a spotify account on my iphone but when I try to log in i get a message saying "password or username is incorrect, do you have a spotify account?" But I can log in on my desktop... What's wron...

MattSuda

Spotify Star

413 Views

4 replies

0 likes

Free
  • 413 Views
  • 4 replies
  • 0 likes

Created a account(s). Can't log in on the app for both mobile devices and mac.

So last night, my friend told me to make an account. It didn't seem to work cause like it told me it failed to make one and when I tried again it says username and email already taken. Tried it 2 more times, adding numbers to the same username I've c...

Newbie

So last night, my friend told me to make an account. It didn't seem to work cause like it told me it failed to make one and when I tried again it says username and email already taken. Tried it 2 mor...

MattSuda

Spotify Star

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

Terrible customer service

I cant believe how bad the customer service is, uograded to premium last night and still not working emailed support took them 12 hrs to respond, with no solutions or help at all, just telling me to log out and on again (i told them i already did tha...

Casual Listener

I cant believe how bad the customer service is, uograded to premium last night and still not working emailed support took them 12 hrs to respond, with no solutions or help at all, just telling me to ...

MattSuda

Spotify Star

248 Views

1 replies

0 likes

Premium
Subscription
  • 248 Views
  • 1 replies
  • 0 likes