Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394826 Views
  • 941 replies
  • 107 likes
  • Account
  • 394826 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170097 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170097 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98679 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98679 Views
  • 68 replies
  • 10 likes

Cuenta duplicada

Al conectarme con Facebook se me ha duplicado el usuario de Spotify. Cuando estaba conectada a la cuenta de Spotify pedí el upgrade a Premium y tengo esa cuenta asociada por la que estoy pagando, pero en mi Iphone no reconoce esta cuenta premium inde...

  • Visitor
  • Al conectarme con Facebook se me ha duplicado el usuario de Spotify. Cuando estaba conectada a la cuenta de Spotify pedí el upgrade a Premium y tengo esa cuenta asociada por la que estoy pagando, per...
  • user-removed
  • Not applicable
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Playlist / Premium account gone - NEED ANSWER NOW!!!

I messaged spotify via email 3 TIMES this week, no response. I pay $10 a month for this and i lost my account and playlists. forums say to login with account name & password but I always used FB... I need a reponse TODAY or else I'm leaving, taking m...

  • Casual Listener
  • I messaged spotify via email 3 TIMES this week, no response. I pay $10 a month for this and i lost my account and playlists. forums say to login with account name & password but I always used FB....
  • bozzmuzik
  • Gig Goer
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! I can't change password

I've changed password, but it's still possible to logon with the old password... What to do ?

  • Newbie
  • I've changed password, but it's still possible to logon with the old password... What to do ?
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Login-Daten vergessen! Geld wird weiter abgebucht

Hallo! Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht. Was kann ich tun? Ein neues Profil habe ich bereits erstellt. Wie kann ich direkt Kontakt zu Spotify aufnehmen? LG

  • Visitor
  • Hallo!   Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht.   Was kann ich tun?   Ein neues Profil habe ich bereits erstellt.   Wi...
  • Peter__
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Payment type

I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you can add it back because I would love to continue lis...

  • Newbie
  • I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you c...
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I want to get rid of my account

I no longer want a spotify premium account. How do I get out of it? Please advise. Email Removed Please email me directly.

  • Visitor
  • I no longer want a spotify premium account.  How do I get out of it?   Please advise.   Email Removed   Please email me directly.
  • Peter__
  • Community Legend
  • 483 Views
  • 6 replies
  • 0 likes
  • Account
  • 483 Views
  • 6 replies
  • 0 likes

Problema con factura

Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un tercero en el proceso de venta y distribución de las ta...

  • Newbie
  • Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un terc...
  • Peter__
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Lost all playlists after reinstalling on Mac

My Spotify desktop client suddenly wasn't staying open, so I followed instructions from this post: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Troubleshooting-Spotify/td-p/105281#uninstall I deleted these two folders and reinstalle...

  • Visitor
  • My Spotify desktop client suddenly wasn't staying open, so I followed instructions from this post:   http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Troubleshooting-Spotify/td...
  • Peter__
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • Account
  • 306 Views
  • 3 replies
  • 0 likes

Error upgrading to premium

I have tried multiple accounts and credit cards. It shouldn't be ths diffucult to upgrade!

  • Casual Listener
  •   I have tried multiple accounts and credit cards. It shouldn't be ths diffucult to upgrade!
  • Peter__
  • Community Legend
  • 435 Views
  • 5 replies
  • 0 likes
  • 435 Views
  • 5 replies
  • 0 likes

Country Drop-down menu not working?

So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop down. It doesn't even respond. Any suggestions?

  • Newbie
  • So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop dow...
  • Peter__
  • Community Legend
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

I would like to apply my new student discount card to my existing spotify premium account?

I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card which should be equally as valid? How can I apply my n...

  • Casual Listener
  • I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card whi...
  • Peter__
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Solved!! playlists disappeared

All pkaylists disappeared. Immediately with no advice. It was in offline mode. There is nothing. I am Premium member. Last payment left acc on Match 17. What is going on? There were no changes, resets or whatever else on my device done.

  • Music Fan
  • All pkaylists disappeared. Immediately with no advice. It was in offline mode. There is nothing. I am Premium member. Last payment left acc on Match 17. What is going on? There were no changes, reset...
  • Peter__
  • Community Legend
  • 540 Views
  • 11 replies
  • 0 likes
  • Account
  • 540 Views
  • 11 replies
  • 0 likes

My premium accound doesn't work while connected to Facebook

I pay for spotify every month. I forgot My password. When I want to get a new one it says : it looks like you're using your Facebook. And then, when i log in with Facebook, all my playlists are gone and suddenly i'm not a premium member

  • Newbie
  • I pay for spotify every month. I forgot My password. When I want to get a new one it says : it looks like you're using your Facebook. And then, when i log in with Facebook, all my playlists are gone ...
  • Peter__
  • Community Legend
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

login, country, account, username

Hey everyone, I am having a trouble here with spotify. So the problem is: I am trying to log in Spotify's App on my computer with my account (email and password) but it says that I am in the wrong country and bla bla bla. In order to change country I...

  • Newbie
  • Hey everyone, I am having a trouble here with spotify. So the problem is: I am trying to log in Spotify's App on my computer with my account (email and password) but it says that I am in the wron...
  • Peter__
  • Community Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

*URGENT*

I have recommended Spotify to a couple of friends and let them use my account to see how it works, however they kept their devices logged in and now I have the premium account and I don't want people using something that only I pay for. Would you be ...

  • Newbie
  • I have recommended Spotify to a couple of friends and let them use my account to see how it works, however they kept their devices logged in and now I have the premium account and I don't want people...
  • Peter__
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 232 Views
  • 2 replies
  • 0 likes

Unwillingly downgraded *please help ASAP*

Today I have been downgraded all of the sudden from premium, even though money has been deducted from my bank account for spotify. And apparently this hasn't just happened to me since i've seen at least 2 other people on my facebook having the same i...

  • Newbie
  • Today I have been downgraded all of the sudden from premium, even though money has been deducted from my bank account for spotify. And apparently this hasn't just happened to me since i've seen at le...
  • Peter__
  • Community Legend
  • 170 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 2 replies
  • 0 likes

Roku Channel trouble

I have been a premium subscriber for some months and greatly enjoyed Spotify. This month, however, I have joined the ranks of people having trouble with your Roku channel. I've contacted customer service several times, but nothing they suggested has ...

  • Casual Listener
  • I have been a premium subscriber for some months and greatly enjoyed Spotify. This month, however, I have joined the ranks of people having trouble with your Roku channel. I've contacted customer ser...
  • Peter__
  • Community Legend
  • 448 Views
  • 8 replies
  • 0 likes
  • 448 Views
  • 8 replies
  • 0 likes

Moved abroad

Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to change country I need it'll only let me access the acco...

  • Casual Listener
  • Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to cha...
  • Peter__
  • Community Legend
  • 576 Views
  • 7 replies
  • 0 likes
  • 576 Views
  • 7 replies
  • 0 likes

Solved!! issues with changing password

Hello, I'm seeing strange things in my history, which leads me to believe that an unauthorized person is using my account. I tried to utilize the "Sign Out Everywhere" feature, but it doesn't seem to be working as I'm still logged in on all my device...

  • Newbie
  • Hello, I'm seeing strange things in my history, which leads me to believe that an unauthorized person is using my account. I tried to utilize the "Sign Out Everywhere" feature, but it doesn't see...
  • Peter__
  • Community Legend
  • 812 Views
  • 6 replies
  • 0 likes
  • Premium
    Security
  • 812 Views
  • 6 replies
  • 0 likes

Bitte Schnelle Hilfe Code

Hey Leute... Mir ist mein Spotify code leider so beschädigt worden (Beim abkratzen) das ich ihn nichtmehr lesen kann... was kann ich jetzt machen?

  • Casual Listener
  • Hey Leute... Mir ist mein Spotify code leider so beschädigt worden (Beim abkratzen) das ich ihn nichtmehr lesen kann... was kann ich jetzt machen?
  • Peter__
  • Community Legend
  • 2922 Views
  • 2 replies
  • 0 likes
  • 2922 Views
  • 2 replies
  • 0 likes