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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76191 Views

28 replies

0 likes

  • 76191 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93929 Views

9 replies

2 likes

Account
Login
  • 93929 Views
  • 9 replies
  • 2 likes

Login-Daten vergessen! Geld wird weiter abgebucht

Hallo! Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht. Was kann ich tun? Ein neues Profil habe ich bereits erstellt. Wie kann ich direkt Kontakt zu Spotify aufnehmen? LG

Visitor

Hallo!   Habe meine Login-Daten vergessen! Monatlich werden nach wie vor EUR 4,99 abgebucht.   Was kann ich tun?   Ein neues Profil habe ich bereits erstellt.   Wi...

Peter__

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Payment type

I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you can add it back because I would love to continue lis...

Newbie

I use my mobile carrier to pay for my spotify an I've paid it for about 4 months that way an yesterday I needed to renew it an I noticed that T-Mobile was removed I would like to know why an if you c...

Peter__

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

I want to get rid of my account

I no longer want a spotify premium account. How do I get out of it? Please advise. Email Removed Please email me directly.

Visitor

I no longer want a spotify premium account.  How do I get out of it?   Please advise.   Email Removed   Please email me directly.

Peter__

Community Legend

719 Views

6 replies

0 likes

Account
  • 719 Views
  • 6 replies
  • 0 likes

Problema con factura

Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un tercero en el proceso de venta y distribución de las ta...

Newbie

Hice una compra de 4 tarjetas Spotify de 100 pesos mexicanos cada una, lo que pasa es que necesito una factura de mi compra. El lugar donde hice la compra es OXXO, que al parecer solamente es un terc...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Lost all playlists after reinstalling on Mac

My Spotify desktop client suddenly wasn't staying open, so I followed instructions from this post: http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Troubleshooting-Spotify/td-p/105281#uninstall I deleted these two folders and reinstalle...

Visitor

My Spotify desktop client suddenly wasn't staying open, so I followed instructions from this post:   http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Troubleshooting-Spotify/td...

Peter__

Community Legend

452 Views

3 replies

0 likes

Account
  • 452 Views
  • 3 replies
  • 0 likes

Error upgrading to premium

I have tried multiple accounts and credit cards. It shouldn't be ths diffucult to upgrade!

Casual Listener

  I have tried multiple accounts and credit cards. It shouldn't be ths diffucult to upgrade!

Peter__

Community Legend

644 Views

5 replies

0 likes

  • 644 Views
  • 5 replies
  • 0 likes

Country Drop-down menu not working?

So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop down. It doesn't even respond. Any suggestions?

Newbie

So i'm canadian, but my account currently states american. I'm attemtping to change it back to canadian (got into the beta and no longer reside in america) but the drop down menu won't well, drop dow...

Peter__

Community Legend

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

I would like to apply my new student discount card to my existing spotify premium account?

I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card which should be equally as valid? How can I apply my n...

Casual Listener

I would like to apply my new student discount card to my existing spotify premium account but because I have already used a student discount card it does not seem to allow me to apply my new card whi...

Peter__

Community Legend

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Solved!! playlists disappeared

All pkaylists disappeared. Immediately with no advice. It was in offline mode. There is nothing. I am Premium member. Last payment left acc on Match 17. What is going on? There were no changes, resets or whatever else on my device done.

Music Fan

All pkaylists disappeared. Immediately with no advice. It was in offline mode. There is nothing. I am Premium member. Last payment left acc on Match 17. What is going on? There were no changes, reset...

Peter__

Community Legend

988 Views

11 replies

0 likes

Account
  • 988 Views
  • 11 replies
  • 0 likes

My premium accound doesn't work while connected to Facebook

I pay for spotify every month. I forgot My password. When I want to get a new one it says : it looks like you're using your Facebook. And then, when i log in with Facebook, all my playlists are gone and suddenly i'm not a premium member

Newbie

I pay for spotify every month. I forgot My password. When I want to get a new one it says : it looks like you're using your Facebook. And then, when i log in with Facebook, all my playlists are gone ...

Peter__

Community Legend

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes

login, country, account, username

Hey everyone, I am having a trouble here with spotify. So the problem is: I am trying to log in Spotify's App on my computer with my account (email and password) but it says that I am in the wrong country and bla bla bla. In order to change country I...

Visitor

Hey everyone, I am having a trouble here with spotify. So the problem is: I am trying to log in Spotify's App on my computer with my account (email and password) but it says that I am in the wron...

Peter__

Community Legend

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

*URGENT*

I have recommended Spotify to a couple of friends and let them use my account to see how it works, however they kept their devices logged in and now I have the premium account and I don't want people using something that only I pay for. Would you be ...

Newbie

I have recommended Spotify to a couple of friends and let them use my account to see how it works, however they kept their devices logged in and now I have the premium account and I don't want people...

Peter__

Community Legend

417 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 417 Views
  • 2 replies
  • 0 likes

Unwillingly downgraded *please help ASAP*

Today I have been downgraded all of the sudden from premium, even though money has been deducted from my bank account for spotify. And apparently this hasn't just happened to me since i've seen at least 2 other people on my facebook having the same i...

Newbie

Today I have been downgraded all of the sudden from premium, even though money has been deducted from my bank account for spotify. And apparently this hasn't just happened to me since i've seen at le...

Peter__

Community Legend

286 Views

2 replies

0 likes

Account
Premium
Subscription
  • 286 Views
  • 2 replies
  • 0 likes

Roku Channel trouble

I have been a premium subscriber for some months and greatly enjoyed Spotify. This month, however, I have joined the ranks of people having trouble with your Roku channel. I've contacted customer service several times, but nothing they suggested has ...

Casual Listener

I have been a premium subscriber for some months and greatly enjoyed Spotify. This month, however, I have joined the ranks of people having trouble with your Roku channel. I've contacted customer ser...

Peter__

Community Legend

755 Views

8 replies

0 likes

  • 755 Views
  • 8 replies
  • 0 likes

Moved abroad

Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to change country I need it'll only let me access the acco...

Casual Listener

Hi, Iv gone over to Australia for a gap year and I'm trying to change the country so I can listen to spotify over here the only problem is I only have an ipad and to change my payment details to cha...

Peter__

Community Legend

876 Views

7 replies

0 likes

  • 876 Views
  • 7 replies
  • 0 likes

Solved!! issues with changing password

Hello, I'm seeing strange things in my history, which leads me to believe that an unauthorized person is using my account. I tried to utilize the "Sign Out Everywhere" feature, but it doesn't seem to be working as I'm still logged in on all my device...

Newbie

Hello, I'm seeing strange things in my history, which leads me to believe that an unauthorized person is using my account. I tried to utilize the "Sign Out Everywhere" feature, but it doesn't see...

Peter__

Community Legend

1085 Views

6 replies

0 likes

Premium
Security
  • 1085 Views
  • 6 replies
  • 0 likes

Bitte Schnelle Hilfe Code

Hey Leute... Mir ist mein Spotify code leider so beschädigt worden (Beim abkratzen) das ich ihn nichtmehr lesen kann... was kann ich jetzt machen?

Casual Listener

Hey Leute... Mir ist mein Spotify code leider so beschädigt worden (Beim abkratzen) das ich ihn nichtmehr lesen kann... was kann ich jetzt machen?

Peter__

Community Legend

3109 Views

2 replies

0 likes

  • 3109 Views
  • 2 replies
  • 0 likes

Solved!! Playlist / Premium account gone

I attempted to tweak my facebook spotify app status in facebook so that my posts would no longer appear (since adjusting this in Spotify apparently didn't work) and the next thing I know all of my playlists are gone and my premium account is now down...

Casual Listener

I attempted to tweak my facebook spotify app status in facebook so that my posts would no longer appear (since adjusting this in Spotify apparently didn't work) and the next thing I know all of my pl...

Peter__

Community Legend

1041 Views

17 replies

0 likes

Account
Premium
  • 1041 Views
  • 17 replies
  • 0 likes

Premium service canceled, still being billed

Note, I did NOT cancel my account; I received a text notifying me that my account did not renew. I no longer have premium services on my device. However T-mobile verifies that my account HAS been billed for Spotify premium service this billing cycle.

Newbie

Note, I did NOT cancel my account; I received a text notifying me that my account did not renew. I no longer have premium services on my device. However T-mobile verifies that my account HAS been b...

Peter__

Community Legend

365 Views

2 replies

0 likes

Account
Premium
  • 365 Views
  • 2 replies
  • 0 likes

Playlist available in just one device.

Here is the thing, I have all my playlist performing well, all but one. This particular playlist is only available in my PC, not at my tablet, not at my phone, why? and... how can I reach that particular playlist?

Newbie

Here is the thing, I have all my playlist performing well, all but one. This particular playlist is only available in my PC, not at my tablet, not at my phone, why? and... how can I reach that partic...

Peter__

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes