Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with mysterious of who are those people using my account. ...
so i wanted to upload a playlist to playlist exchange but the uri keeps coming up as invalid. I read that you should try putting your username in first so tried that but it still didn't work. i then read that if your user name has a fullstop in it yo...
On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method. Is there an official contact for spotify payments probl...
Hi, I'm a new user of Spotify, today I have fews question which confuse me so much. I normally play my songs on Walkman app ( M4A, Flac and Mp3 format) with Wired headphone and Bluetooth devicesHere's my issue i) Why your 320 kbps sound bit rate on S...
PlanFamily PlanCountryUSA My Question or IssueWrong address was placed through the Google Store for the Google Home Mini offer. I am unsure how it happen. I contacted Google and they referred m to the Spotify help. Frankly I don't feel this is very h...
Hello, I have just been given a gift from Xbox game pass which includes free 6 months of premium for Spotify. I have a brand new Spotify account and it is saying this offer is not eligible for you. Is this a common error and any way to fix?
PlanPremiumCountrySouth Africa (ZA)Device(Macbook Air 2015(ish), iPhone 7)Operating System(MacOS 10.14.6, iOS.) My Question or IssueI was / am unable to download music on Spotify on my MacBook Air. In trying to fix this issue I went to my account set...
Hello, i just started up my spotify again, but suddenly around 18 of my friends just dissapeared from the activity feed even though they were all there just a few hours ago. Anyone know whats up? It's a shame because it's a good way of discovering ne...
Hi,The title says it all.The thing is that I can't access my old community account since my old Spotify got closed and because of that I can't close my old community account myself.My old account name is "Lantha" (without the underscore at the end)Th...
There's someone using my account, because I can see recently played tracks I haven't listened to. How can I check the login register, to check where do they connect from and try to understand what's going on?Thanks.
PlanPremiumCountry USA Device(iPhone 8, , Macbook Pro late 2016)Operating System ios, windows 11 pro how do you keep spotify from auto logging on?. i turned off the auto log on feature in the advance settings but the damm thing still keeps logging on...
When i signed up, I chose a display name.But when i upgraded to premium, my display name became a bunch of random numbers and alp[habets.How can i restore my original display name?
Windows 7 Home Premium (64-bit), Service pack 1Free account: Accessed through 1.1.9.383.g9f48828e Seems no matter how many tracks I play during a session, my “recently played artists” only updates the last artist in the list, rather than shifting the...
PlanPremiumCountryUS Device(iPhone 8, Macbook Pro 2018)Operating System(iOS 10, etc.) My Question or IssueMy recently played artist is not loading or updating, it appears but will not update to the played artists I have a already listened to. I have ...
PlanPremiumCountryTurkeyDevicePC , AndroidOperating SystemAndroid and Windows 10 My Question or IssueI cant disconnect from facebook account. I actually want to change my username but I think im still connected with facebook so i cant change it. Can ...
My Question or IssueSo I had a regular Spotify account that was originally just linked to my email and I recently got Facebook and wanted to link them up so I followed the instructions on here to link it up using my phone. Facebook said it was connec...
PlanPremiumCountryBulgariaDeviceN/AOperating SystemN/A My Question or IssueHi guys and girls, I'm finding mostly outdated posts from 2012 - 2015 on this and I'm not sure if anything changed since, so apologies if such topic already exists.My question...
Plan - Premium DuoCountry - BrazilMy Question or IssueWhen I send the link (from my HP Notebook) to my wife's whatsapp with the invitation to her joining my Premium Duo Plan and she clicks the link the answer is:"You’re already subscribed to Premium ...
When I go in my library -> artist and select one from the list, I enter in a page where is written the correct number of followers and the list of tracks/albums I "liked". But if I select the menu (upper-right corner) from that page, go to "Artist's ...
PlanFree/PremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi, I am a college student and I was on the student discount. I looked at my bank account one day and it said I was getting charged $14.99 for Spotify a mont...