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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80347 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653656 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734058 Views
18 replies
29 likes
I have a premium account which is charged to my credit card and I have just upgraded my Movistar package to include Spotify. A couple of questions: Should I remove my credit card details as under the Movistar package, the fee will be deducted directl...
I have a premium account which is charged to my credit card and I have just upgraded my Movistar package to include Spotify. A couple of questions: Should I remove my credit card details as under...
Casual Listener
886 Views
5 replies
0 likes
Hello, I am writing to complain about the bad customer service you have. It is so bad, that it´s rear for a paid service. Many days ago, I made a simple request: please delete my account. All well up until then, the account was deleted, and the suppo...
Hello, I am writing to complain about the bad customer service you have. It is so bad, that it´s rear for a paid service. Many days ago, I made a simple request: please de...
Not applicable
7765 Views
39 replies
30 likes
Hi, I have an unlimited account and pay 4.99 per month. Everything has been working fine until the last few days. Now I can't play any music I search for. The artist comes up and the album with the list of tracks but it won't let me play a track I ch...
Hi, I have an unlimited account and pay 4.99 per month. Everything has been working fine until the last few days. Now I can't play any music I search for. The artist comes up and the album wi...
Community Legend
235 Views
1 replies
0 likes
I recently updated to unlimited I received an email saying that I paid for it but it's still not working on my Spotify application I log in and out and it's still not working it keeps telling to update I deleted the up n downloaded again still not wo...
I recently updated to unlimited I received an email saying that I paid for it but it's still not working on my Spotify application I log in and out and it's still not working it keeps telling to upda...
Community Legend
424 Views
4 replies
0 likes
Hi I'm using an iPhone 5S through the app. I have had Spotify Premium for over a year now.A couple of days ago I started getting adds and could only use shuffle.I tried logging out and in a few times, reinstalling the app and turning my phone off and...
Hi I'm using an iPhone 5S through the app. I have had Spotify Premium for over a year now. A couple of days ago I started getting adds and could only use shuffle. I tried logging out and in a f...
Community Legend
266 Views
3 replies
0 likes
Any update on case 01527928?
Any update on case 01527928?
Community Legend
1072 Views
18 replies
0 likes
hello! i´m from mexico and i found they start selling spotify gift cards on the convenience stores but any time i try to go premium with those cards it´s saids that´s not a valid payment form so i don´t now how to fix that ´cause i don´t want to use ...
hello! i´m from mexico and i found they start selling spotify gift cards on the convenience stores but any time i try to go premium with those cards it´s saids that´s not a valid payment form so i do...
Community Legend
856 Views
1 replies
0 likes
I used 1 laptop and 2 mobile devices for my premium account, everything worked fine for years. By mistake I added a 3rd one ... now I cannot get my laptop back to the offline-modus, even after kicking out one of the mobile devices. Who can help me? W...
I used 1 laptop and 2 mobile devices for my premium account, everything worked fine for years. By mistake I added a 3rd one ... now I cannot get my laptop back to the offline-modus, even after kickin...
Casual Listener
295 Views
2 replies
0 likes
Hello. I´ve bought unlimited 30 mins ago but its still the free version on my iphone 5S. Ive checked my account status on the web page and it says it is unlimited. Ive tried log in/log out a few times. Ive tried reinstall the spotify app Ive tried tu...
Hello. I´ve bought unlimited 30 mins ago but its still the free version on my iphone 5S. Ive checked my account status on the web page and it says it is unlimited. Ive tried log...
Community Legend
482 Views
1 replies
0 likes
Hello, I need your help. I started in with my Facebook account, but really what I want is to create an account with my mailbox but it says already used (facebook), and I want to open a premium account with that email. I request the change because I'm...
Hello, I need your help. I started in with my Facebook account, but really what I want is to create an account with my mailbox but it says already used (facebook), and I want to open a premium accoun...
Community Legend
270 Views
1 replies
0 likes
I want to deactivate my facebook account but cannot access spotify if i do, how do i continue my spotify subscription but log in with a normal username & not facebook
I want to deactivate my facebook account but cannot access spotify if i do, how do i continue my spotify subscription but log in with a normal username & not facebook
Community Legend
329 Views
2 replies
0 likes
Hello. Forgot to update new credit info so got free. But i came over a deal 3 month premium for 9,99 US$. It was sucsessully transfered 9,99 US$ from my bank account June 17th. But is my account now Premium? No, did'nt even get a email about the purc...
Hello. Forgot to update new credit info so got free. But i came over a deal 3 month premium for 9,99 US$. It was sucsessully transfered 9,99 US$ from my bank account June 17th. But is my ac...
Community Legend
283 Views
3 replies
0 likes
Hi, I cant remember my password. When I go to the password reset tabs I enter new password, but then I'm told to enter my OLD password in order to reset it! And I can't remember my old password in the first place! Any pointers?
Hi, I cant remember my password. When I go to the password reset tabs I enter new password, but then I'm told to enter my OLD password in order to reset it! And I can't remember my old password in th...
Newbie
844 Views
4 replies
0 likes
Hallo, I just discovered that Spotify charged me for 1 full month (may) when I actually signed up on 31st of may. It feel like a scam to be charged for full month when using the account for half of the last day of the month. Regards, Mladen
Hallo, I just discovered that Spotify charged me for 1 full month (may) when I actually signed up on 31st of may. It feel like a scam to be charged for full month when using the acco...
Community Legend
298 Views
2 replies
0 likes
I have tried several times to reset my password, but then afterworth spite this unable to log in?
I have tried several times to reset my password, but then afterworth spite this unable to log in?
Spotify Legend
292 Views
1 replies
0 likes
Will I receive new receipt when my payment has already been made?
Will I receive new receipt when my payment has already been made?
Community Legend
444 Views
2 replies
0 likes
I've been trying to get in touch with you guys' customer support for a few days, and I've gotten nowhere. I was charged for a premium subscription that I cancelled, and I would like my money back. I explained this in the form, I got the response emai...
I've been trying to get in touch with you guys' customer support for a few days, and I've gotten nowhere. I was charged for a premium subscription that I cancelled, and I would like my money back. I ...
Spotify Legend
381 Views
1 replies
0 likes
Hello, Previously I have upgraded my account with a giftcard, spotify directly recognized everything, and gave me a Premium account. Past week I bought a new giftcard, while walking out of the store I redeemed it. And I got Spotify Unlimited So I tho...
Hello, Previously I have upgraded my account with a giftcard, spotify directly recognized everything, and gave me a Premium account. Past week I bought a new giftcard, while walking out of...
Casual Listener
381 Views
5 replies
0 likes
Hi, I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/LTE) connection or through the web. I'd be much obliged if you...
Hi, I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/...
Newbie
502 Views
3 replies
0 likes
I was wondering.If I cancelled my $9.99/month subscription NOW, will I still have spotify premium until the time is up?Or will I not have it at all after I cancel it?
I was wondering. If I cancelled my $9.99/month subscription NOW, will I still have spotify premium until the time is up? Or will I not have it at all after I cancel it?
Community Legend
2790 Views
1 replies
0 likes
