Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80380 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653770 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734181 Views
18 replies
29 likes
Hi I recently signed up for premium using a student discount. Spotify finally seems to be acknowledging that I have a premium account instead of a free trial. However, now my account overview says "Your Spotify Premium subscription will be automatica...
Hi I recently signed up for premium using a student discount. Spotify finally seems to be acknowledging that I have a premium account instead of a free trial. However, now my account overv...
Community Legend
325 Views
2 replies
0 likes
I just opened and paid for a Premium account (with a student discount). I got a receipt for the payment, saying that the email address for the premium account 1234@gmail.com (this isn't my real email address, just an example) and listing my username/...
I just opened and paid for a Premium account (with a student discount). I got a receipt for the payment, saying that the email address for the premium account 1234@gmail.com (this isn't my real email...
Community Legend
378 Views
1 replies
0 likes
I just paid for my spotify to be upgraded why is it telling me it won't be renewed until 7/8/14? Did it charge my card already? Why do I have to wait awhole month? Thank you
I just paid for my spotify to be upgraded why is it telling me it won't be renewed until 7/8/14? Did it charge my card already? Why do I have to wait awhole month? Thank you
Casual Listener
347 Views
1 replies
0 likes
I use this page to change my credit card, but it always says : Oops! Something went wrong, please try again or check out our help area please help, Thanks!
I use this page to change my credit card, but it always says : Oops! Something went wrong, please try again or check out our help area please help, Thanks!
Community Legend
516 Views
1 replies
0 likes
I've had a premium account for a while. I am paying for premium and now only receiving the Free version. What gives? Please correct this. Thank you
I've had a premium account for a while. I am paying for premium and now only receiving the Free version. What gives? Please correct this. Thank you
Community Legend
319 Views
4 replies
0 likes
Hi, I've just subscribed premium account. My account seems to be the premium account in Account/Subscription page and Spotify desktop application. But when I try to get libspotify application key from https://devaccount.spotify.com/my-account/keys/ p...
Hi, I've just subscribed premium account. My account seems to be the premium account in Account/Subscription page and Spotify desktop application. But when I try to get libspotify app...
Community Legend
607 Views
4 replies
0 likes
Hi, I recently had spotify premium and then I cancelled my subcription, and now my account is disabled and when I log on to my account on my computer it is on offline mode. So is there anything that the payment team can do to enable my account? All I...
Hi, I recently had spotify premium and then I cancelled my subcription, and now my account is disabled and when I log on to my account on my computer it is on offline mode. So is there anything t...
Community Legend
277 Views
3 replies
0 likes
I deleted a Facebook account I had linked with my Spotify account. I am no longer able to log into that Spotify account now, however I am still receiving emails related to that account. If I try to unsubscribe or update my email preferences... well, ...
I deleted a Facebook account I had linked with my Spotify account. I am no longer able to log into that Spotify account now, however I am still receiving emails related to that account. I...
Community Legend
234 Views
1 replies
0 likes
Hi!I need some help because someone has taken over my account! This person deleted all of my playlists, put in their own playlists and changed my password and account information!I can still log into my account because my account is connected to face...
Hi! I need some help because someone has taken over my account! This person deleted all of my playlists, put in their own playlists and changed my password and account information! I can still ...
Community Legend
380 Views
1 replies
0 likes
Hi I am new to spotify. I have a premium account. I have updated the latest version. I have 16GB of MicroSD storage with 14GB available. I cannot download more than 6 songs. I have tried deleting the cache etc as on the suggested solutions . But stil...
Hi I am new to spotify. I have a premium account. I have updated the latest version. I have 16GB of MicroSD storage with 14GB available. I cannot download more than 6 songs. I have tried deleting the...
Community Legend
210 Views
1 replies
0 likes
I recently purchased Premium On My Laptop Yet It Is Not being Recognized On My Mobile device Please Help!
I recently purchased Premium On My Laptop Yet It Is Not being Recognized On My Mobile device Please Help!
Community Legend
263 Views
1 replies
0 likes
So I upgraded to unlimited but I still cannot skip more than 6 songs and I cannot play a song on demand. I did log off and in
So I upgraded to unlimited but I still cannot skip more than 6 songs and I cannot play a song on demand. I did log off and in
Community Legend
221 Views
1 replies
0 likes
bonjour ! voulant supprimer mon compte facebook, et vu que mon compte spotify actuel ne se connecte que par facebook je dois recréer un compte spotify. je me désabonne de l ancien ( j avais le prenium), je copie ma selection ( la ou j ai TOUTES mes m...
bonjour ! voulant supprimer mon compte facebook, et vu que mon compte spotify actuel ne se connecte que par facebook je dois recréer un compte spotify. je me désabonne de l ancien ( j avai...
Community Legend
308 Views
1 replies
0 likes
I just bought premium and it keeps saying to download it to listen to my songs and i tried logging out then back in but still isnt working.
I just bought premium and it keeps saying to download it to listen to my songs and i tried logging out then back in but still isnt working.
Community Legend
212 Views
1 replies
0 likes
Is there any way at all to allow me to deactivate my Facebook and keep my spotify even though theyre linked. Dont really want to have to remake all my play lists.
Is there any way at all to allow me to deactivate my Facebook and keep my spotify even though theyre linked. Dont really want to have to remake all my play lists.
Community Legend
217 Views
1 replies
0 likes
hola, me cree una cuenta de spotify con facebook y mi nombre de usuario quedó así: 12135132778 no hay forma de cambiarlo? es imposible recordarlo
hola, me cree una cuenta de spotify con facebook y mi nombre de usuario quedó así: 12135132778 no hay forma de cambiarlo? es imposible recordarlo
Community Legend
1103 Views
1 replies
0 likes
I signed up for the premium account, received the confirmation email and yet do not have access to premium features. The contact form has nothing that includes my issue, this customer service is lacking. Can anyone help me?
I signed up for the premium account, received the confirmation email and yet do not have access to premium features. The contact form has nothing that includes my issue, this customer service is lack...
Community Legend
295 Views
5 replies
0 likes
Hi guys, I just bought sporify premium but only recieved one month of premium instead of 3. I dont know what went wrong. I've never bought premium before, I only used a 7 day triall on my phone. Please can anyone help me. Best regards, Fabian
Hi guys, I just bought sporify premium but only recieved one month of premium instead of 3. I dont know what went wrong. I've never bought premium before, I only used a 7 day triall on my pho...
Community Legend
192 Views
1 replies
0 likes
I upgraded to premium but I can't click on any song I choose and after 6 skips it tells me if I want to upgrade with only a "got it" option. After clicking it, it still does not give me the premium
I upgraded to premium but I can't click on any song I choose and after 6 skips it tells me if I want to upgrade with only a "got it" option. After clicking it, it still does not give me the premium
Community Legend
293 Views
1 replies
1 likes
