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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397993 Views
  • 947 replies
  • 107 likes
  • Account
  • 397993 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171197 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171197 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99013 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99013 Views
  • 68 replies
  • 10 likes

1 month get 2 free offer

Hi I got a problem, I notice this new offer they have about getting 2 months free spotify premium. So I go away to the store buying myself a giftcode, because I'm under 18 and can't use paypal and I have no mastercard etc. But when I get to payment, ...

  • Casual Listener
  • Hi I got a problem, I notice this new offer they have about getting 2 months free spotify premium. So I go away to the store buying myself a giftcode, because I'm under 18 and can't use paypal and I ...
  • Joe
  • Community Legend
  • 342 Views
  • 5 replies
  • 0 likes
  • 342 Views
  • 5 replies
  • 0 likes

Spotify Premium isn't activated

Hello,two days ago, I 'purchased' a Spotify Premium account in which the first month was free. I have received a payment receipt in my mailbox, but the Spotify application and my (online) profile still show that I have a Spotify premium account. Is i...

  • Casual Listener
  • Hello, two days ago, I 'purchased' a Spotify Premium account in which the first month was free. I have received a payment receipt in my mailbox, but the Spotify application and my (online) profile...
  • Joe
  • Community Legend
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Can i get 3 month subscription for 1 if i am already a premium member?

Hello! I wonder if i can get the current offer (3 months for 1), if i am already a premium user?

  • Regular
  • Hello!   I wonder if i can get the current offer (3 months for 1), if i am already a premium user?
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Unlimited

Hello! Can anyone explain why even though we have upgraded to Unlimited (yesterday) we are still getting adverts in our stream? Is it because we are playing it off an iphone and that is an iOS device? Or does it useually take this long for the upgrad...

  • Visitor
  • Hello!  Can anyone explain why even though we have upgraded to Unlimited (yesterday) we are still getting adverts in our stream? Is it because we are playing it off an iphone and that is an iO...
  • Joe
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Starred Items

Hello, Used to have premium Spotify, now I have basic and lost all my starred music. Would like to upgrade again, will I be able to retrieve my old starred playlst? Anyone who can help would be greatly appreciated. Thank you Devon

  • Newbie
  • Hello,   Used to have premium Spotify, now I have basic and lost all my starred music.  Would like to upgrade again, will I be able to retrieve my old starred playlst? An...
  • Adam
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • Free
  • 147 Views
  • 1 replies
  • 0 likes

Problema con suscripción anual corte Inglés. No aparece recibo

Buenos días.Me suscribí a spotify premium por un mes de manera gratuita, el 2 de mayo de 2014. Al mes antes de que se me caducara pensaba canjear una tarjeta del corte Inglés de suscripción de 12 meses. Sin darme cuenta hoy día 4 de junio de 2014 me ...

  • Casual Listener
  • Buenos días. Me suscribí a spotify premium por un mes de manera gratuita, el 2 de mayo de 2014. Al mes antes de que se me caducara pensaba canjear una tarjeta del corte Inglés de suscripción de 12 m...
  • Adam
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Problema con suscripción anual corte Inglés. No aparece recibo

Buenos días.Me suscribí a spotify premium por un mes de manera gratuita, el 2 de mayo de 2014. Al mes antes de que se me caducara pensaba canjear una tarjeta del corte Inglés de suscripción de 12 meses. Sin darme cuenta hoy día 4 de junio de 2014 me ...

  • Casual Listener
  • Buenos días. Me suscribí a spotify premium por un mes de manera gratuita, el 2 de mayo de 2014. Al mes antes de que se me caducara pensaba canjear una tarjeta del corte Inglés de suscripción de 12 m...
  • Adam
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

I lost my account

Please I need help. I have an account in the pc that I always used and in which i have all my songs. (It was connected with Facebook) But accidentally I connected another Spotify account with the same facebook, and now the old one it's no where. I ha...

  • Newbie
  • Please I need help. I have an account in the pc that I always used and in which i have all my songs. (It was connected with Facebook) But accidentally I connected another Spotify account with the sam...
  • Adam
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Trying to go w Trial Period

Ok so I enter everything in to pay n it says it can't take my card. Help!

  • Newbie
  • Ok so I enter everything in to pay n it says it can't take my card. Help!
  • Adam
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

two spotify accounts linked with the same facebook account

Hi, I have my spotify account linked with my facebook account. Today a new spotify account has been created and linked with my facebook account, so i can't login anymore with my first spotify account and when I use my facebook e-mail I find the new s...

  • Casual Listener
  • Hi, I have my spotify account  linked with my facebook account. Today a new spotify account has been created and linked with my facebook account, so i can't login anymore with my first spoti...
  • margherinni
  • Casual Listener
  • 946 Views
  • 2 replies
  • 0 likes
  • 946 Views
  • 2 replies
  • 0 likes

my premium subscription is expired, and i cant even use the online features

the title explains my question, so why am i cannot using the online features on my iphone? i mean i understand if they stopped the "offline" features, but its ridiculous if they disable all the features including the online mode.

  • Regular
  • the title explains my question, so why am i cannot using the online features on my iphone? i mean i understand if they stopped the "offline" features, but its ridiculous if they disable all the fea...
  • Joe
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 315 Views
  • 4 replies
  • 0 likes

2 months for the price of one

Hi, Is this offer for current premium users? Saw ad that said 2 months for price of one and it was going to end at 15.6. Got this ad on my phone, but currently can't find any info of it. I'd really like to use that offer. Regards, Petteri

  • Casual Listener
  • Hi,   Is this offer for current premium users? Saw ad that said 2 months for price of one and it was going to end at 15.6. Got this ad on my phone, but currently can't find any info of ...
  • porro
  • Casual Listener
  • 268 Views
  • 7 replies
  • 0 likes
  • 268 Views
  • 7 replies
  • 0 likes

Solved!! Is there a way of disconnecting FB even if one logs in with FB

My question is this I would like to have my account here not linked with fb, the only thing is I log in with my fb info. Is there a way to unlinked them for safety since fb is always having issues and if fb goes down I won't be able to log in. Plus d...

  • Casual Listener
  • My question is this I would like to have my account here not linked with fb, the only thing is I log in with my fb info.  Is there a way to unlinked them for safety since fb is always having iss...
  • Peter__
  • Community Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

the online help form does not work

1. I prefer to also have an email and a chat option when contacting support 2. The online help form doesn't work. When i chose payment problems then the 2 option gets highlighted as green but it is still not possible to choose something from that dro...

  • Newbie
  • 1. I prefer to also have an email and a chat option when contacting support 2. The online help form doesn't work. When i chose payment problems then the 2 option gets highlighted as green but it is...
  • Peter__
  • Community Legend
  • 332 Views
  • 2 replies
  • 2 likes
  • 332 Views
  • 2 replies
  • 2 likes

Help

Got a new phone, downloaded Spotify. Playlist and premium is gone. I login in with facebook and don't remember my username.

  • Casual Listener
  • Got a new phone, downloaded Spotify. Playlist and premium is gone. I login in with facebook and don't remember my username.
  • Peter__
  • Community Legend
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

E-Gift

I bought and e-gift and set the date for delivery as 6/12/2014 and it has not been received by the person I sent it to. It's her birthday and I would like for her to receive it.

  • Casual Listener
  • I bought and e-gift and set the date for delivery as 6/12/2014 and it has not been received by the person I sent it to.    It's her birthday and I would like for her to receive it. 
  • Jack_H
  • Spotify
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Solved!! Charged but no premium account

About a week ago I took the offer for 3 months for the price of one, I have checked my bank account and I have been charged £9.99 from spotify as expected. But hen I logged on today only to be told that my premium trial period had finished and saying...

  • Casual Listener
  • About a week ago I took the offer for 3 months for the price of one, I have checked my bank account and I have been charged £9.99 from spotify as expected. But hen I logged on today only to be told t...
  • Joe
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

4 months, no service...

Hi, I've been paying for Spotify premium for about 4 months now, though my account insists that I don't have premium access. I have no need to yes the service, and would like the payments to stop being taken from my account. Haven't been able to get ...

  • Newbie
  • Hi, I've been paying for Spotify premium for about 4 months now, though my account insists that I don't have premium access. I have no need to yes the service, and would like the payments to stop bei...
  • Joe
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

account not accesible on my computer

Ok, not used to this help community. Will try to be clear. I am on mac. I've upgraded my spotify account from the web (not through the application button, the green you can have on your dashboard). Got it done, I can go to my account through the web ...

  • Casual Listener
  • Ok, not used to this help community. Will try to be clear. I am on mac. I've upgraded my spotify account from the web (not through the application button, the green you can have on your dashboard). G...
  • Joe
  • Community Legend
  • 183 Views
  • 5 replies
  • 0 likes
  • 183 Views
  • 5 replies
  • 0 likes