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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653721 Views

13 replies

4 likes

Account
  • 653721 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734147 Views

18 replies

29 likes

  • 734147 Views
  • 18 replies
  • 29 likes

my account doesn't wanna play music

my account doesn't wanna play free music. In the android play store. it says that the app is free and u can get the premium if u want. but MY account keeps on telling me that i have reached the monthly free time limit. what does that mean? can u help...

Casual Listener

my account doesn't wanna play free music. In the android play store. it says that the app is free and u can get the premium if u want. but MY account keeps on telling me that i have reached the month...

blake

Community Legend

338 Views

5 replies

0 likes

  • 338 Views
  • 5 replies
  • 0 likes

Facebook Account Disabled on my Premium Account

Hey there. I had my Spotify account connected to my Facebook account, but for no reason at all, Facebook decided to disable my account. I can still log in to the Spotify client with my Facebook details, but everything is only available in Offline Mod...

Regular

Hey there. I had my Spotify account connected to my Facebook account, but for no reason at all, Facebook decided to disable my account. I can still log in to the Spotify client with my Facebook detai...

Joe

Community Legend

911 Views

7 replies

0 likes

Account
Login
Premium
Subscription
  • 911 Views
  • 7 replies
  • 0 likes

Am Premiuim Member But Not Showing

Have been using premuim fine for months. Today though suddenly my mobile has ads, loggin on here shows no mention of my being premium even though you took the money for the account 2 days ago!??? Cant find an email address to talk to these people wit...

Newbie

Have been using premuim fine for months. Today though suddenly my mobile has ads, loggin on here shows no mention of my being premium even though you took the money for the account 2 days ago!??? Can...

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Won't Log in for Movistar promo

So this is a bit convoluted: I created my Spotify in Australia using Facebook. I am currently living in Spain and have an offer I'd like to take up for Premium with Movistar (my mobile provider). I have been able to log into Spotify on computer and d...

Regular

So this is a bit convoluted: I created my Spotify in Australia using Facebook. I am currently living in Spain and have an offer I'd like to take up for Premium with Movistar (my mobile provider)...

amparose

Regular

407 Views

1 replies

0 likes

Account
Premium
Subscription
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Staying offline with a year subscription.

Last year i went away with work, and due to the nature of my job I had no access to wi-fi or any cellular data for about 4 months (was on a ship). I pay for premium monthly and I reside in the UK, therefore i have to log on every 30 days or my offlin...

Newbie

Last year i went away with work, and due to the nature of my job I had no access to wi-fi or any cellular data for about 4 months (was on a ship). I pay for premium monthly and I reside in the UK, th...

Peter__

Community Legend

401 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 401 Views
  • 1 replies
  • 0 likes

PIN code unreadable!

Hello! My PIN code got scratched while I was trying to remove the cover on it. Could you provide me with a new one? It was a card worth 100 SEK Picture of card: Card number: Last PIN numbers seem to be: ... Many thanks, olibot [Edit: Removing card ...

Newbie

Hello!   My PIN code got scratched while I was trying to remove the cover on it. Could you provide me with a new one? It was a card worth 100 SEK   Picture of card: <snip> &...

Peter__

Community Legend

364 Views

1 replies

0 likes

Account
Premium
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Can't find unlimited option

I read you have an unlimited version of spotify, which is 5 euros. But whatever I click it's premium version on my screen. More money, more money begging?

Casual Listener

I read you have an unlimited version of spotify, which is 5 euros.   But whatever I click it's premium version on my screen.   More money, more money begging?

Peter__

Community Legend

2264 Views

6 replies

0 likes

Unlimited
  • 2264 Views
  • 6 replies
  • 0 likes

Unlimited Account, Skip song option

I have an unlimited account, but I still have a limited number of skips in an hour (6 skips)??? How can i fix this?

Visitor

I have an unlimited account, but I still have a limited number of skips in an hour (6 skips)??? How can i fix this?

Peter__

Community Legend

284 Views

1 replies

0 likes

Other
Subscription
Unlimited
  • 284 Views
  • 1 replies
  • 0 likes

the best music evet

Unbelievable. Pandora can't touch this. For real.I manage a business and work min. Of 12HRS. a day. My customer base loves this almost as much as I do. Worth every cent. For real.

Casual Listener

Unbelievable. Pandora can't touch this. For real.I manage a business and work min. Of 12HRS. a day. My customer base loves this almost as much as I do. Worth every cent. For real.

grillitdaddy

Casual Listener

204 Views

2 replies

0 likes

Premium
  • 204 Views
  • 2 replies
  • 0 likes

zip code

can't connect saying invalid zip code? please help

Newbie

can't connect saying invalid zip code? please help

Merik

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

how to swap out music I created and posted

This is wierd. I have various tracks from two previous albums "here" on Spotify. David Brauner. I went to check in today- I was logged in but I honestly don't know whether I have two accounts- one to post music and one to listen. In any event, there ...

Casual Listener

This is wierd. I have various tracks from two previous albums "here" on Spotify. David Brauner. I went to check in today- I was logged in but I honestly don't know whether I have two accounts- one to...

dbrauner58

Casual Listener

224 Views

2 replies

0 likes

Free
  • 224 Views
  • 2 replies
  • 0 likes

Sound Card

I keep getting this message when I try to play music "There is a problem with your sound card. Spotify can't play music." HELP HELP HELP

Newbie

I keep getting this message when I try to play music "There is a problem with your sound card. Spotify can't play music." HELP HELP HELP

robzim737

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Help - Problem with subscription to premium

Hello to everybody! I'm from Argentina. My user is linked to Facebook so I could use the free version sof ar. But right now I want to sign up to Premium, but the website says that I must register a payment method match to Argentina, or change my plac...

Visitor

Hello to everybody! I'm from Argentina. My user is linked to Facebook so I could use the free version sof ar. But right now I want to sign up to Premium, but the website says that  I must regi...

Merik

Community Legend

209 Views

1 replies

0 likes

Account
Premium
Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! I created an account a long time ago and never used it, however...

It appears someone gained access to my account quite a while ago, changed the email to it, and created an alternate account appending -IT to my username and linking it to my original email. I can't figure out how to solve this problem. I'd really lik...

Newbie

It appears someone gained access to my account quite a while ago, changed the email to it, and created an alternate account appending -IT to my username and linking it to my original email.   ...

Merik

Community Legend

438 Views

1 replies

0 likes

Account
Login
Security
  • 438 Views
  • 1 replies
  • 0 likes

Spotify abroad for 2 months

Hi! I currently have Spotify Premium in the United States, but I am moving to Australia for two months. Will I still be able to use Spotify there on my current account?

Newbie

Hi! I currently have Spotify Premium in the United States, but I am moving to Australia for two months. Will I still be able to use Spotify there on my current account?

Merik

Community Legend

217 Views

1 replies

0 likes

Account
Premium
  • 217 Views
  • 1 replies
  • 0 likes

Cancelled account before the month's end, charged numerous times

Hi there, I know this issue has been opened up before, but my situation is a bit different. I cancelled Spotify on the 6th of May (my month ends on the 7th), and sure enough, on the 7th my charge came through as normal. Only problem is that I cancell...

Casual Listener

Hi there,   I know this issue has been opened up before, but my situation is a bit different. I cancelled Spotify on the 6th of May (my month ends on the 7th), and sure enough, on the 7th my...

morrison

Casual Listener

615 Views

2 replies

0 likes

Account
  • 615 Views
  • 2 replies
  • 0 likes

Premium account changed to free

Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.

Regular

Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.

Neilrfc88

Regular

667 Views

10 replies

0 likes

  • 667 Views
  • 10 replies
  • 0 likes

Account issues

Hi, I used to use spotify using my email address. I then linked it to facebook, but somehow the email address is slightly different, the first two letters are switched. Recently somebody else has had access to my Spotify account, I have no idea who o...

Casual Listener

Hi,   I used to use spotify using my email address. I then linked it to facebook, but somehow the email address is slightly different, the first two letters are switched. Recently somebody e...

dsdavis6

Casual Listener

315 Views

2 replies

0 likes

  • 315 Views
  • 2 replies
  • 0 likes

can't change country

Hey guys, I tavel a lot with my studies and am usually able to change the country in my settings to enable the tracks wherever I go. now I am home in Sweden and I can;t change the country back to Sweden which is my home country instead it no matter w...

Newbie

Hey guys,   I tavel a lot with my studies and am usually able to change the country in my settings to enable the tracks wherever I go. now I am home in Sweden and I can;t change the countr...

Peter__

Community Legend

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Subscription payment error - Bad Gateway 502

I lost my cards at the weekend, i'm trying to up date my payment details but keep getting a 502 bad gateway error

Casual Listener

I lost my cards at the weekend, i'm trying to up date my payment details but keep getting a 502 bad gateway error

frozenzack2205

Casual Listener

1638 Views

12 replies

1 likes

Account
Subscription
  • 1638 Views
  • 12 replies
  • 1 likes