Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 169851 Views
  • 695 replies
  • 57 likes
  • Account
  • 169851 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089546 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089546 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51769 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51769 Views
  • 57 replies
  • 8 likes

Solved!! Suscription is On (in web and windows profile) But in Android says that i have to pay

I have the suscription, everything worked well, y reset the phone, downloaded again spotify but when i log into my account it dont bring my songs and dont let me put on the offline mode cause i have to be premium but im suscribed. is the same account...

  • Casual Listener
  • I have the suscription, everything worked well, y reset the phone, downloaded again spotify but when i log into my account it dont bring my songs and dont let me put on the offline mode cause i have ...
  • Peter__
  • Community Legend
  • 246 Views
  • 7 replies
  • 0 likes
  • 246 Views
  • 7 replies
  • 0 likes

Email already in use - but no account exists with that email

Hi I created my account a long time ago with an old email. Now I want to change the email to my gmail but Spotify says that the email is already in use. So when I try to recover my password for that email I got the message that no active account exis...

  • Newbie
  • Hi   I created my account a long time ago with an old email. Now I want to change the email to my gmail but Spotify says that the email is already in use. So when I try to recover my passwor...
  • Peter__
  • Community Legend
  • 3885 Views
  • 1 replies
  • 0 likes
  • Account
  • 3885 Views
  • 1 replies
  • 0 likes

Unable To Pay For Spotify Student Using EE Mobile Phone

I subscribed to Spotify Premium and was able to pay for this using my EE mobile contract phone. I then noticed after the first month that I can sign up for the Student discount. I cancelled my £9.99 a month package and I am now trying to setup the St...

  • Newbie
  • I subscribed to Spotify Premium and was able to pay for this using my EE mobile contract phone. I then noticed after the first month that I can sign up for the Student discount. I cancelled my £9.99 ...
  • Peter__
  • Community Legend
  • 1076 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1076 Views
  • 1 replies
  • 0 likes

Can't Listening Free Spotify

You announced we can freely listen our list (randomly) with ads but when I login your android app it says Time Left : 0 hours, 0 minutes. I'm from Turkey, what can we do?

  • Regular
  • You announced we can freely listen our list (randomly) with ads but when I login your android app it says Time Left : 0 hours, 0 minutes. I'm from Turkey, what can we do?
  • Peter__
  • Community Legend
  • 305 Views
  • 16 replies
  • 0 likes
  • Free
    Login
    Subscription
  • 305 Views
  • 16 replies
  • 0 likes

No spotify, but still paying.

Hi,Two months ago I deleted my facebook not knowing that my spotify is linked to this facebook account.Now I pay every month 6 euro's but I have no spotify. It's so difficult to contact spotify. So please, anyone? Gr Karlijn

  • Newbie
  • Hi, Two months ago I deleted my facebook not knowing that my spotify is linked to this facebook account. Now I pay every month 6 euro's but I have no spotify. It's so difficult to contact spotify...
  • Joe
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Payment Problems

Hey there, I'm using Spotify premium and I have my paypal account linked for payments, well I signed in today and I got an error message on the desktop version of my Spotify application, stating that there was an error withdrawing funds from my Paypa...

  • Casual Listener
  • Hey there, I'm using Spotify premium and I have my paypal account linked for payments, well I signed in today and I got an error message on the desktop version of my Spotify application, stating...
  • nudity
  • Casual Listener
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Solved!! MUSIC AVAILABILITY IN LIBRARY MORE APPARENT

Wow, so let me tell ya'll.After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I tried Spotify for free and god bless it not only had...

goneintotheabyssofcensorhship.JPG goneintotheabyssofcensorhship2.JPG
  • Casual Listener
  • Wow, so let me tell ya'll. After I moved cities, I threw away my old computer feeling like carrying around an old desktop from the early 2000s for music would be too much baggage. During this time I...
  • fefe
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 243 Views
  • 2 replies
  • 0 likes

My Premium Account

Hi, I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details? thanks

  • Newbie
  • Hi,   I no longer want to use my Facebook account to use Spotify, how can I move back yo using separate lgin details?   thanks  
  • Peter__
  • Community Legend
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Payment issues

I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my credit card it never lets me go through, I have tried ...

  • Newbie
  • I have recently moved from USA to Denmark, and I have to update my payment method. - I KNOW that I have to change the country on the top, but after doing so and hitting continue wanting to use my cre...
  • Peter__
  • Community Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Payment

I currently have a spotify Premium account as a student discount but It is chargeing me again £9.99 for the subscrption.

  • Newbie
  • I currently have a spotify Premium account  as a student discount but It is chargeing me again £9.99 for the subscrption.  
  • Peter__
  • Community Legend
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Advertisement Issues (language and location issues)

So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast and not out here. I thought it was weird, but I wrote...

  • Newbie
  • So I've been using Spotify ever since it became available in the US. In 2012, I moved from Washington state to the east coast and ever since then, all my adverts had been centred on the west coast an...
  • Peter__
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 91 Views
  • 1 replies
  • 0 likes

Removing devices

I just broke up with my girlfriend and she is using my account can I remove her device

  • Newbie
  • I just broke up with my girlfriend and she is using my account can I remove her device
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Paid for Premium, getting basic!

I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been received by Spotify. I've also already tried the re-log...

  • Newbie
  • I upgraded to the Premium account three days ago and was receiving premium service until this morning, when I was suddenly downgraded to basic. My payment was through PayPal and has already been rec...
  • meahtenoha
  • Spotify
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium
  • 91 Views
  • 1 replies
  • 0 likes

Buttons greyed out

The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them??

  • Newbie
  • The "remove from playlist" option is greyed out, and these tracks ARE NOT starred or local.. How do i delete them?? 
  • Peter__
  • Community Legend
  • 925 Views
  • 2 replies
  • 0 likes
  • 925 Views
  • 2 replies
  • 0 likes

Changed tumblr URL, it's still posting to my old one?

Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it posted it to the hoarded URL instead of my new one. ...

  • Newbie
  • Long story short, I changed my tumblr URL but hoarded my old one (because, knowing me, I'll still give people my old one for about a year), and today, while trying to share a track to my tumblr, it p...
  • Peter__
  • Community Legend
  • 898 Views
  • 1 replies
  • 0 likes
  • Other
  • 898 Views
  • 1 replies
  • 0 likes

Someone is using my spotify

Can someone log out all devices?

  • Visitor
  • Can someone log out all devices?
  • Peter__
  • Community Legend
  • 147 Views
  • 3 replies
  • 0 likes
  • Security
  • 147 Views
  • 3 replies
  • 0 likes

Need Help please

Hello I hope some one can help me a friend of mine did buy some sort of spotify premium card (Norway) but when we try to upgrade to premium are we not able to click at the card as payment method it just say * This payment method is not available for ...

  • Casual Listener
  • Hello I hope some one can help me a friend of mine did buy some sort of spotify premium card (Norway) but when we try to upgrade to premium are we not able to click at the card as payment method it j...
  • Peter__
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • Windows
  • 347 Views
  • 3 replies
  • 0 likes

Delete chat messages on Spotify

Hi all how can i Delete chat messages on Spotify

  • Newbie
  • Hi all how can i Delete chat messages on Spotify
  • Joe
  • Community Legend
  • 1079 Views
  • 1 replies
  • 1 likes
  • 1079 Views
  • 1 replies
  • 1 likes

UK Gift Cards - Pin not recognized

Hi, I was given a £30 Spotify Gift Card at Xmas. I already have Spotify Premium and am in my first 3 months for £9.99. However, I want to redeem my gift card against my account, to cover the next 3 months, however when I enter the Pin from the card i...

  • Regular
  • Hi,   I was given a £30 Spotify Gift Card at Xmas. I already have Spotify Premium and am in my first 3 months for £9.99. However, I want to redeem my gift card against my account, to cover t...
  • Adam
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 176 Views
  • 1 replies
  • 0 likes

How can I get account information in CC charge?

My family has multiple accounts, all linked to my credit card. But all the charges, in my bank statement, say just "SPOTIFY SPOTIFY PREMIU LONDON GB". What/how can be done, so that the information would be more descriptive, or at the very least how c...

  • Gig Goer
  • My family has multiple accounts, all linked to my credit card. But all the charges, in my bank statement, say just "SPOTIFY SPOTIFY PREMIU LONDON GB".   What/how can be done, so that the inf...
  • Adam
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes

Env: prod