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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396576 Views
  • 944 replies
  • 107 likes
  • Account
  • 396576 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170570 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170570 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98854 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98854 Views
  • 68 replies
  • 10 likes

How do I access Free Spotify on my Windows Phone?

how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)

  • Casual Listener
  • how do i do this (live in Australia, visiting England, need acess to my tunes whilst there. Help!?)
  • Peter__
  • Community Legend
  • 292 Views
  • 4 replies
  • 0 likes
  • 292 Views
  • 4 replies
  • 0 likes

Unable to connect to sportify through Sonos

It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my iphone 5s but not through the sonos app. I have premium...

  • Casual Listener
  • It has been working fine now for some reason I get 'Spotify on Sonos requires a Sonos Premium account. Upgrade at...' I have re-authorised my account and spotify plays fine through the app on my ipho...
  • Peter__
  • Community Legend
  • 414 Views
  • 3 replies
  • 1 likes
  • 414 Views
  • 3 replies
  • 1 likes

Spotify charging me premium rate when i dont have it! No reply from emails, what now!?

I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totally frustrating!?

  • Regular
  • I put up with annoying adverts on Spotify as I dont have a premium account but yet i am being charged every month for the premium service. Spotify wont repsond to my emails so what am i to do, totall...
  • Joe
  • Community Legend
  • 696 Views
  • 12 replies
  • 0 likes
  • Premium
  • 696 Views
  • 12 replies
  • 0 likes

Solved!! Playback pauses all the time

I have logged out everywhere, changed password etc but still my music gets paused all the time.I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is logged in or is pausing my music?Best regards

  • Regular
  • I have logged out everywhere, changed password etc but still my music gets paused all the time. I have spotify on my android phone, tablet and on a Windows computer. Is there someway to see who is...
  • texaliz
  • Regular
  • 810 Views
  • 7 replies
  • 0 likes
  • 810 Views
  • 7 replies
  • 0 likes

Solved!! Spotify won't download music

Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried on my computer, turned Spotify off and back on, sign...

  • Casual Listener
  • Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried o...
  • Joe
  • Community Legend
  • 184262 Views
  • 26 replies
  • 4 likes
  • Login
    Premium
    Subscription
    Unlimited
  • 184262 Views
  • 26 replies
  • 4 likes

Cannot follow Facebook friends anymore

For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special in the days before that, except listening to music. ...

  • Casual Listener
  • For a few weeks now I have this message "There are no more friends to show at this time" when I go to 'Follow' - 'Find friends'. It appeared all of a sudden, without me having done anything special i...
  • Beatie64nl
  • Newbie
  • 1816 Views
  • 3 replies
  • 0 likes
  • Account
  • 1816 Views
  • 3 replies
  • 0 likes

Solved!! Not receiving reset password email

Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with a new password.... I don't receive email at all! I se...

  • Casual Listener
  • Hello, Recently I've upgraded to Spotify premium. Now, the invoice works fine, but I can't log in because I forgot my password. If I click on "forgot password", I don't receive a notification with ...
  • DerHanzl-nl
  • Newbie
  • 809 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 809 Views
  • 5 replies
  • 0 likes

Solved!! I can't change password

Hi, I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password? Thank you a lot!

  • Casual Listener
  • Hi,   I try to change my password but Spotify's web displays that alredy exists an account with the same mail. What can i do to change my password?   Thank you a lot!
  • Merik
  • Community Legend
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes

Can't Change my Password

I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already being used'. I'm not trying to update my email, obvi...

  • Regular
  • I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already b...
  • northofantastic
  • Regular
  • 291 Views
  • 6 replies
  • 0 likes
  • Account
  • 291 Views
  • 6 replies
  • 0 likes

Solved!! My account got overwritten

I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and ended up accidentally creating a new Spotify account...

  • Visitor
  • I originally created my Spotify account through Facebook and I had been using it for over a year and a half and had saved a large amount of songs on it. I recently tried to log in on my Android and e...
  • user-removed
  • Not applicable
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 313 Views
  • 2 replies
  • 0 likes

Premium for my phone

How can i find my username?

  • Casual Listener
  • How can i find my username?
  • Joe
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Playlists not appearing after changing country ?

I'm from Brazil, and I started a premium trial on my Android phone yesterday. The thing is I use a VPN on my phone, so spotify thought I was coming from the US. I loved the playlist choices. This morning I decided to input my payment details to get e...

  • Newbie
  • I'm from Brazil, and I started a premium trial on my Android phone yesterday.   The thing is I use a VPN on my phone, so spotify thought I was coming from the US. I loved the playlist choice...
  • Taylor
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

FB email account already changed but Spotify insists that I change my email through FB

I am trying to update the email address on my Spotify account. When I try to do so, I'm told to go to FB and change my email account there. I have already updated my email address on FB but Spotify doesn't seem to recognize that fact and won't allow ...

  • Newbie
  • I am trying to update the email address on my Spotify account. When I try to do so, I'm told to go to FB and change my email account there. I have already updated my email address on FB but Spotify d...
  • Joe
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Error 114 peru

Im having this issue with my spotify. Can't search artist and play song except the ones that are already in my playlist. HELP PLEASE!!! error 114

  • Community Legend
  • Im having this issue with my spotify. Can't search artist and play song except the ones that are already in my playlist.   HELP PLEASE!!!   error 114
  • user-removed
  • Not applicable
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Unlimited
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Account upgrade to Premium via voucher - NO more MUSIC playable!!

Yesterdays I was upgrading my free account via a voucher of a friend to a 30days trial Premium. And now, and that´s a real pity, have all the lists gone and are not playable people sent me. I can read what would be IN the list, but´s it not active (b...

  • Visitor
  • Yesterdays I was upgrading my free account via a voucher of a friend to a 30days trial Premium. And now, and that´s a real pity, have all the lists gone and are not playable people sent me. I can rea...
  • 1245255739
  • Newbie
  • 893 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 893 Views
  • 10 replies
  • 0 likes

Payment without the service

I put my card details to sign up for a premium account, but I do not receive the services and I receive the charge month by month in my card. I don´t know what can I do, because when I get my subscription account says I have none and I'm using Spotif...

  • Newbie
  • I put my card details to sign up for a premium account, but I do not receive the services and I receive the charge month by month in my card. I don´t know what can I do, because when I get my subscri...
  • user-removed
  • Not applicable
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Upgrade to Unimited not showing up?

I upgraded my account from free to Unlimited, received my confirmation email but my account page is still saying that I have a free account. I logged out and back in as well as uninstalled and reinstalled the App on my Mac and it's still not showing ...

  • Casual Listener
  • I upgraded my account from free to Unlimited, received my confirmation email but my account page is still saying that I have a free account. I logged out and back in as well as uninstalled and reinst...
  • user-removed
  • Not applicable
  • 450 Views
  • 8 replies
  • 0 likes
  • Subscription
    Unlimited
  • 450 Views
  • 8 replies
  • 0 likes

Solved!! Playlist is gone.

Hi. I was updating a playlist. I logged out and ran an errand. I logged back in, but it logged me in with my facebook account and my playlist is gone. It had over 300 songs. Normally, when I start up my computer, Spotify automatically starts up. It d...

  • Casual Listener
  • Hi. I was updating a playlist. I logged out and ran an errand. I logged back in, but it logged me in with my facebook account and my playlist is gone. It had over 300 songs. Normally, when I start up...
  • parish3000
  • Casual Listener
  • 376 Views
  • 5 replies
  • 0 likes
  • 376 Views
  • 5 replies
  • 0 likes

Redeem Code Premium but want Unlimited

The spotify website says: https://www.spotify.com/no/gift-card/ "This PIN can be redeemed for a choice of Spotify Premium, Spotify Unlimited and Spotify Downloads" However I am only being given a choice of premium. The Narversen store didnt seem to h...

  • Casual Listener
  •   The spotify website says: https://www.spotify.com/no/gift-card/   "This PIN can be redeemed for a choice of Spotify Premium, Spotify Unlimited and Spotify Downloads"   Ho...
  • ugjd
  • Newbie
  • 4305 Views
  • 6 replies
  • 1 likes
  • Account
  • 4305 Views
  • 6 replies
  • 1 likes