Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332760 Views
  • 889 replies
  • 104 likes
  • Account
  • 332760 Views
  • 889 replies
  • 104 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147329 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147329 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85720 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85720 Views
  • 68 replies
  • 9 likes

Spotify Premium

Hi - I Upgraded to Vodafone 4G and the Spotify Premium Package - whenever I log into my account it does not recognise that I have this and still tries to sign me up and charge me for this - any help please? Thanks Vicky

  • Casual Listener
  • Hi - I Upgraded to Vodafone 4G and the Spotify Premium Package - whenever I log into my account it does not recognise that I have this and still tries to sign me up and charge me for this - any help ...
  • Peter__
  • Community Legend
  • 305 Views
  • 5 replies
  • 0 likes
  • Premium
  • 305 Views
  • 5 replies
  • 0 likes

2 problems, how to share a playlist and how to add friends?

I have a couple of problems with Spotify. First, I can't add friends, cause the box where you can find people is not working. I can type, but when I click to search, nothing is coming up. 'Not because he can't find anything, but because he isn't sear...

  • Casual Listener
  • I have a couple of problems with Spotify. First, I can't add friends, cause the box where you can find people is not working. I can type, but when I click to search, nothing is coming up. 'Not beca...
  • Peter__
  • Community Legend
  • 468 Views
  • 2 replies
  • 0 likes
  • 468 Views
  • 2 replies
  • 0 likes

Starring Feature disappeared

It looks like we lost starring as a feature since the redesign of the desktop app. - I can see all my starred items in the `Starred` folder from the left sidebar - I no longer see a star icon, button or call to action for starring a track I bet I'm n...

  • Casual Listener
  • It looks like we lost starring as a feature since the redesign of the desktop app. - I can see all my starred items in the `Starred` folder from the left sidebar - I no longer see a star icon, bu...
  • Peter__
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • Unlimited
  • 195 Views
  • 3 replies
  • 0 likes

student discount failed

I'm a student at a college in the US but when I try to register for the student discount it tells me I'm not eligible?

  • Newbie
  • I'm a student at a college in the US but when I try to register for the student discount it tells me I'm not eligible?
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Reset spotify

Hi, Could you please reset my account? Thanks.

  • Casual Listener
  • Hi, Could you please reset my account? Thanks.
  • Peter__
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
  • 228 Views
  • 3 replies
  • 0 likes

Lost all my playlists - please help!

Somehow fb logged me off and when I logged back on, everything was gone! I tried logging in through both fb and by inputting my email but still no luck. Spent so much time on these playlists. Any suggestions?

  • Newbie
  • Somehow fb logged me off and when I logged back on, everything was gone! I tried logging in through both fb and by inputting my email but still no luck. Spent so much time on these playlists. Any sug...
  • Peter__
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Free trial with Student account

I have just upgraded to premium with a student account, will the first month be a free trial as with the full price premium version. I assumed it would be as it should be, but ust wanted to check? Thanks

  • Casual Listener
  • I have just upgraded to premium with a student account, will the first month be a free trial as with the full price premium version. I assumed it would be as it should be, but ust wanted to check? Th...
  • Karlo
  • Gig Goer
  • 6446 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 6446 Views
  • 7 replies
  • 0 likes

Why am I still getting emails?

I have unsubscribed many times and I am still getting emails. I keep getting the same emails saying that somebody that I follow added new songs to playlists that I am following and it is getting really annoying. I do not want emails from Spotify anym...

  • Visitor
  • I have unsubscribed many times and I am still getting emails. I keep getting the same emails saying that somebody that I follow added new songs to playlists that I am following and it is getting real...
  • user-removed
  • Not applicable
  • 609 Views
  • 6 replies
  • 0 likes
  • Account
  • 609 Views
  • 6 replies
  • 0 likes

I pay for Spotify Unlimited subscription, but I've started getting ads on my account.

Good Afternoon, I recently needed to update my credit card on my account, and Spotify corrected my account to reflect that I subscribe to the Unlimited verison for which I pay 4.99/month. My account indicates that I should not be receiving ads. Pleas...

  • Newbie
  • Good Afternoon,   I recently needed to update my credit card on my account, and Spotify corrected my account to reflect that I subscribe to the Unlimited verison for which I pay 4.99/month. ...
  • Peter__
  • Community Legend
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Payment makes no difference, still ads and no linux-client support

This is driving me crazy, i've registered my credit card 4 (!) times, but I still get ads and the Linux-client does not allow me to log in (I guess it's because it requires premium) However, the client is working fine on my phone which is in online m...

  • Newbie
  • This is driving me crazy, i've registered my credit card 4 (!) times, but I still get ads and the Linux-client does not allow me to log in (I guess it's because it requires premium) However, the clie...
  • Peter__
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Spotify Premium from Spain paid by a UK card

Hello! I currently live in Spain but I am moving back to the UK soon. The thing is I want to subscribe to Spotify premium now and be able to use it both in Spain and UK. The problem is that I am currently in Spain and Spotify doesn't allow me to chan...

  • Casual Listener
  • Hello!   I currently live in Spain but I am moving back to the UK soon. The thing is I want to subscribe to Spotify premium now and be able to use it both in Spain and UK. The problem is tha...
  • Peter__
  • Community Legend
  • 1574 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1574 Views
  • 6 replies
  • 0 likes

Upgraded but haven't got premium

Hi, I upgraded my phone from an iPhone 4s to a 5s & had spotify premium with my last contract & loved it so decided to keep it but it hasn't transferred to my new phone. Please can u fix this. Not good without it. Ta

  • Casual Listener
  • Hi, I upgraded my phone from an iPhone 4s to a 5s & had spotify premium with my last contract & loved it so decided to keep it but it hasn't transferred to my new phone. Please can u fix this...
  • Peter__
  • Community Legend
  • 391 Views
  • 5 replies
  • 0 likes
  • 391 Views
  • 5 replies
  • 0 likes

Noxin

Kann mann spotify auch auf Noxon geraten hören oder was empfiehlt ihr ich finde es blöd das des Forum auf Englisch ist

  • Visitor
  • Kann mann spotify auch auf Noxon geraten hören oder was empfiehlt ihr ich finde es blöd das des Forum auf Englisch ist
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

How do I get spotify for free?

Hey I really want a spotify membership, but I can't afford one. Are there any promotional items or programs that I can get a free spotify membership from?

  • Casual Listener
  • Hey I really want a spotify membership, but I can't afford one. Are there any promotional items or programs that I can get a free spotify membership from?
  • Merik
  • Community Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • Account
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! Updated my account to premium and still won't let me play tracks offline. Help

Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem

  • Casual Listener
  • Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem
  • Merik
  • Community Legend
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Solved!! I used a gift card for Unlimited. How to change to premium

I used the gift card accidentlly for unlimited. I have 2 problems:- the subscibtion page says I'm running free. I dont understand, so i cant change to premium.- My credit card is not working. Spotify, I'm so disapointed.

  • Regular
  • I used the gift card accidentlly for unlimited. I have 2 problems: - the subscibtion page says I'm running free. I dont understand, so i cant change to premium. - My credit card is not workin...
  • Merik
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 276 Views
  • 1 replies
  • 0 likes

Account appears to be stolen.

I opened the spotify app today, and my account was logged out. My password wouldn't work, and the reset did not send me an email when I put my ID in. It also gave me an error when I put my email in, hence the thought the account is stolen. I checked ...

  • Newbie
  • I opened the spotify app today, and my account was logged out.  My password wouldn't work, and the reset did not send me an email when I put my ID in.  It also gave me an error when I put m...
  • Merik
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Creating Premium Account - Credit card problems

I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. Help please.

  • Regular
  • I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. He...
  • andresmelz12
  • Regular
  • 496 Views
  • 4 replies
  • 0 likes
  • 496 Views
  • 4 replies
  • 0 likes

Subscribing in an unlisted country

Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. My questions is: if I eventually unsubscribe, will I be...

  • Casual Listener
  • Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. ...
  • missirissantos
  • Casual Listener
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

Solved!! Moved back to US, can't log into spotify

I have returned to the States from Germany and still can't log into Spotify, any suggestions?

  • Regular
  • I have returned to the States from Germany and still can't log into Spotify, any suggestions?
  • Jamie
  • Spotify Legend
  • 579 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 579 Views
  • 9 replies
  • 0 likes