Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (apparently) was cancelled on May, 2. My app overview in Google P...
Hi, I used another phone this weekend with my account and now this other person turns off my playing songs and the other way around. This is while we both are logged in at our own accounts. How can we remove eachother from our accounts? Tried to remo...
I haven't used spotify for a while and I was reinstalling it now but I can't seem to get my premium account back. I saved my playlists which have a user number is that any help?
my spotify shows a friends face and fb name in my app. i have disconnected and reconnected fb several times , no dice
Spotify is telling me before I can listen to music I have to go on line & it will not play in the offline mode
Hi. I upgraded to spotify premium recently and I am very disappointed and frustrated by it. Before the upgrade I always listened To artist radio. This way I came across new tracks from similar artists and tracks I already knew. However since the upgr...
I upgraded to premium about 2 weeks into a monthly unlimited subscription. (I've been charged £10 in total. My premium subscription has run out and I now have the free Spotify subscription. I'm assuming Spotify have just shafted me out of part of my ...
19th of may i bought Spotify premium for 1 month. Now suddenly after 7 days it changed back to Spotify free. I paid for 1 month so this is really strange. Does anybody recognise this, or know a solution?
Hello, I am currently in South Africa, but i am from the USA. I have a computer from the US, and was using Spotify free, until it was up and than was going to upgrade. But it is telling me Spotify is not available in my location. But shouldnt it work...
From one moment to another i've lost all my playlists and my premium subscription.. .i don't know what to do, i've been paying for the premium account for almost 5 months and all my music is missing.. .what do i have to do to fix this insane error ??...
Hi, When trying to reset my password on the edit profile page, I get an error once I've entered my new password and old into the required fields that says : Another account is already registered with this email address I know it's my email address. I...
Hey, Yesterday, while listening to music, it stopped playing saying that my account was being used elsewhere. The only other active login that I knew of was on my uncle's iPad, which he hadn't used that day. I've since changed my password and the pro...
Hi, I'm a college student and I want to gift Spotify premium to my brother, who is also in college. Is there a way to do this so that gifting uses the student price?
So, I am a dance teacher and use Spotify in all my classes. My students want to find me and follow my playlists for all the dance music etc. The problem is, they can't seem to find me. I am connected to Spotify through Facebook and am a premium user....
What qualifies as having a device on the offline list? I have a playlist that consists of songs that are entirely synced from the desktop - no offline songs are from Spotify itself. Yet it occupies one offline device slot. There's no section in the A...
Hello I'm a danish rapper/musican named ZJAKALEN. I have a problem with some tracks from my album "Snakker du til mig?" on spotify. 3-4 tracks on the album have lost alot of plays, and I don't know why. Last week my tracks "Supersperm" and "Krazy Sjæ...
When I use the web app, I can log into spotify with facebook, however it gets stuck with "connecting to Spotify". When I use the androd device, it tells me "there was an error with facebook" and then " you are trying to loing from a different country...
I'm guessing this is similar to a few problems others have had today. I can log into spotify using my Facebook account, however it doesn't seem to be linked to the username I orginally setup before connecting Facebook. I have a subscription to Spotif...
I signed up for spoitfy a long long time ago (2007 I believe) with an email address that is now inactive. I am able to sign into spotify with my facebook account, but I am unable to change my email address because my "password is incorrect" depsite t...
i canceld my payment and yet i was still charged for 9.99. is there anyway i can get my payment back. i sent an email but i would like to talk to someone asap.