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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397938 Views
  • 947 replies
  • 107 likes
  • Account
  • 397938 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171151 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171151 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99010 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99010 Views
  • 68 replies
  • 10 likes

upgrade from unlimited to premium

I bought a gift card for 300 kr and then i accedently chose unlimited, so I was just wondering if i could in anyway upgrade my account to premium?

  • Newbie
  • I bought a gift card for 300 kr and then i accedently chose unlimited, so I was just wondering if i could in anyway upgrade my account to premium?  
  • Peter__
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 129 Views
  • 1 replies
  • 0 likes

All my playlists are gone!!

Hey everyone. So tis afternoon spotify told me someone had logged into my account. Suddenly all my playlists are gone! Can you help me restore them? Please?!

  • Newbie
  • Hey everyone.   So tis afternoon spotify told me someone had logged into my account. Suddenly all my playlists are gone! Can you help me restore them? Please?!
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Billed twice

Hi, I have received spotify premium from Vodafone. A month ago, I cancelled my normal premium membership, and when that ran out, I activated via Vodafone. However, this month, my paypal account was charged £9.99 again. How can I get this corrected? R...

  • Newbie
  • Hi,   I have received spotify premium from Vodafone. A month ago, I cancelled my normal premium membership, and when that ran out, I activated via Vodafone. However, this month, my paypal ...
  • Merik
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Sono upgrade

Upgraded my Sonos Controller and connection to Spotify disappeared. Cant get it back. Have changed password on Spotify as requested ( god knows why...) Why is it aleays like this? Some guys coming up with "really smart ideas" that requires me to spen...

  • Casual Listener
  • Upgraded my Sonos Controller and connection to Spotify disappeared. Cant get it back. Have changed password on Spotify as requested ( god knows why...) Why is it aleays like this? Some guys coming up...
  • Johan69
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Cancel subscription

I want to cancel my subscription but cannot log in. I have tried to log in with Facebook and failed also. I have not kept a written record of my password. My daughter did have a Spotify Account using this e-mail and that may be the problem. Please co...

  • Newbie
  • I want to cancel my subscription but cannot log in. I have tried to log in with Facebook and failed also. I have not kept a written record of my password. My daughter did have a Spotify Account using...
  • Merik
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Just upgraded but no Premium on my phone

I just upgraded to Premium using the student discount but it's not showing that I have Premium on my phone. I've tried logging in and out a few times on my phone and no luck. What should I do to fix this?

  • Roadie
  • I just upgraded to Premium using the student discount but it's not showing that I have Premium on my phone. I've tried logging in and out a few times on my phone and no luck. What should I do to fix ...
  • beachdude42
  • Roadie
  • 862 Views
  • 3 replies
  • 0 likes
  • 862 Views
  • 3 replies
  • 0 likes

Cansel account

Hi I am paying every month for Premium but on my Spotify Account it says I am on Free. I want to cansel my payment. Thank you

  • Regular
  • Hi I am paying every month for Premium but on my Spotify Account it says I am on Free. I want to cansel my payment. Thank you
  • Merik
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • Premium
  • 386 Views
  • 1 replies
  • 0 likes

Lost all my playlist

Hi, recently spotify had an update and ask me to re-start the program. I did that and when I login after this all my playlist where deleted or gone I don't know why.Can anyone help me please ?

  • Newbie
  • Hi, recently spotify had an update and ask me to re-start the program.  I did that and when I login after this all my playlist where deleted or gone I don't know why. Can anyone help me please...
  • Peter__
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Hacked, can't change password and e-mail but can login

My account have been hacked. I'm able to login due to cookies from the webpage. I am able to write my password in the windows desktop app and login, and on android. But I'm not able to change password or e-mail. It claims wrong password. I am so conf...

  • Casual Listener
  • My account have been hacked. I'm able to login due to cookies from the webpage. I am able to write my password in the windows desktop app and login, and on android. But I'm not able to change pas...
  • Peter__
  • Community Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Double-Charge No Extended Subscription

I am getting charged for two spotify accounts. "HarrisonBoles1988" and my old facebook account which was deleted. I beleive I am still getting changed for spotify access to a deleted facebook account. I need these charges refunded. I checked my subsc...

  • Casual Listener
  • I am getting charged for two spotify accounts. "HarrisonBoles1988" and my old facebook account which was deleted.    I beleive I am still getting changed for spotify access to a deleted...
  • Peter__
  • Community Legend
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Payed for premium but no premium account

Hi, I've been a premium paying subscriber for several years (actually 4 times premium subscriber cause I pay for whole family). I can see that I have payed this montt on my credit card but I have no premium account. Please help, desperately in need f...

  • Newbie
  • Hi,   I've been a premium paying subscriber for several years (actually 4 times premium subscriber cause I pay for whole family). I can see that I have payed this montt on my credit car...
  • Peter__
  • Community Legend
  • 202 Views
  • 2 replies
  • 1 likes
  • 202 Views
  • 2 replies
  • 1 likes

Disabled facebook I can not get into spotify

How can i resolve this problem? i don't know how resolve this

  • Newbie
  • How can i resolve this problem? i don't know how resolve this
  • Peter__
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Paying Spotify U.S. Premium with a Taiwanese credit card.

So I am currently studying in the U.S. and would like to subscribe to Spotify Premium, but If I pay with my Taiwanese credit card, will Spotify change my country setting (location) to Taiwan? even if I am connecting to a U.S. IP internet? I want to a...

  • Regular
  • So I am currently studying in the U.S. and would like to subscribe to Spotify Premium, but If I pay with my Taiwanese credit card, will Spotify change my country setting (location) to Taiwan? ev...
  • Peter__
  • Community Legend
  • 743 Views
  • 1 replies
  • 0 likes
  • Premium
  • 743 Views
  • 1 replies
  • 0 likes

free version - get upgrade screen 35 times!

when i go into spotify on my ipod, i have to click the upgrade notice 35 times before it stops and i can use spotify. is this what i can expectr for the free version? very annoying. thanks.

  • Casual Listener
  • when i go into spotify on my ipod, i have to click the upgrade notice 35 times before it stops and i can use spotify.  is this what i can expectr for the free version?  very annoying. &nb...
  • jlau
  • Casual Listener
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Songs Being removed by Spotify - PLEASE NOTIFY US WHEN YOU DO !!

Ok guys .. this is so so so frustrating. Soptify has been regularly removing songs from their database altogether. There are some awsome ones that I have saved in playlists, and all of a sudden I see that the song is missing. Even after searching a l...

  • Casual Listener
  • Ok guys .. this is so so so frustrating. Soptify has been regularly removing songs from their database altogether. There are some awsome ones that I have saved in playlists, and all of a sudden I see...
  • NKh
  • Casual Listener
  • 566 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 566 Views
  • 3 replies
  • 0 likes

Premium Trial Never Started & Card Charged

I like Spotify. Decided to try premium free for 30-days. Premium Spotify never kicked in. Did the reinstalls. This was back in April. Frankly forgot to followup sooner. Checking my charges for the month and Spotify has charged the subscription fee fo...

  • Newbie
  • I like Spotify. Decided to try premium free for 30-days.  Premium Spotify never kicked in. Did the reinstalls. This was back in April. Frankly forgot to followup sooner.  Checking my charge...
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Spotify account Hi-jacked

Hello, I have sent an e-mail about my spotify account being hi-jacked. I don't know who or how this was managed to be done. The case number is # 01475319 I tried my username: gonza and my regular password that I have been using for years on my spotif...

  • Casual Listener
  • Hello,   I have sent an e-mail about my spotify account being hi-jacked. I don't know who or how this was managed to be done. The case number is # 01475319   I tried my usernam...
  • Peter__
  • Community Legend
  • 280 Views
  • 5 replies
  • 0 likes
  • 280 Views
  • 5 replies
  • 0 likes

I CAN'T CANCEL MY FREE TRIAL.

I registered for the Spotify Premium free trial for 30 days, and it's due to end tomorrow. Before it charges my account, I would like to unsubscribe to the free trial. If anyone from the Spotify community can help me, it would be highly appreciated. ...

  • Newbie
  • I registered for the Spotify Premium free trial for 30 days, and it's due to end tomorrow. Before it charges my account, I would like to unsubscribe to the free trial. If anyone from the Spotify comm...
  • Peter__
  • Community Legend
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Cancel My Account Immediately

I've asked three times, & each time I've provided additional information as requested. Please cancel my account. If I have to continue asking to have my request honored, I will post my very negative experiences about your service to usenet, youtube, ...

  • Visitor
  • I've asked three times, & each time I've provided additional information as requested. Please cancel my account. If I have to continue asking to have my request honored, I will post my very negat...
  • user-removed
  • Not applicable
  • 699 Views
  • 12 replies
  • 1 likes
  • 699 Views
  • 12 replies
  • 1 likes