Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351522 Views
  • 901 replies
  • 105 likes
  • Account
  • 351522 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152073 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152073 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88215 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88215 Views
  • 68 replies
  • 10 likes

not getting codes for refferals

so i haven't gotten a single code from spotify or extole. Yes, i have checked my spam folder. but i have 2 sign ups and i emailed spotify but haven't gotten a response... i sent the email 10 days ago please help

  • Casual Listener
  • so i haven't gotten a single code from spotify or extole. Yes, i have checked my spam folder. but i have 2 sign ups  and i emailed spotify but haven't gotten a response... i sent the email...
  • Joe
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

My Spotify App has disappeared

I've had a Spotify account for 2 years. I just updated my software on my phone from sisters computer. I don't have access to her computer. Is there a way to get my account back? . Any suggestions??

  • Newbie
  • I've had a Spotify account for 2 years. I just updated my software on my phone from sisters computer. I don't have access to her computer. Is there a way to get my account back? . Any suggestions??
  • user-removed
  • Not applicable
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Managing Subscriptions

Is there a way to transfer all the data from my facebook account to another account? i want to stop using facebook logging into spotify and instead use a different personal account. This means I also want to transfer my premium account details, is th...

  • Newbie
  • Is there a way to transfer all the data from my facebook account to another account? i want to stop using facebook logging into spotify and instead use a different personal account. This means I al...
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Spotify is not working at all, help!??

I made my account, and I downloaded spotify, and went to log in, and it said my password didn't go with my email, so I tried again, didn't work, reset my password, didn't work, shut it down, didn't work, help me! I really want to use this, and it doe...

  • Casual Listener
  • I made my account, and I downloaded spotify, and went to log in, and it said my password didn't go with my email, so I tried again, didn't work, reset my password, didn't work, shut it down, didn't w...
  • Christoffer
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify Premium Expensive

I was going to look into buying spotify premium.. But being at £120/y I dont think I will be. Why does it cost so much? Also, the website said Spotify for mobile is free.. I downloaded it on my Windows Phone, turns out I need premium. Weird.

Free
  • Casual Listener
  • I was going to look into buying spotify premium.. But being at £120/y I dont think I will be. Why does it cost so much?       Also, the website said Spotify for mobile is fre...
  • Peter__
  • Community Legend
  • 487 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 487 Views
  • 5 replies
  • 0 likes

account got reset, no response from Spotify

Spotify guys, I've accidentally disconnected Facebook from my account thinking I was unlinking broadcasting activities to Facebook and now my account got reset to a FREE account, lost my playlists, apps, everything. I've sent two support tickets on t...

  • Newbie
  • Spotify guys, I've accidentally disconnected Facebook from my account thinking I was unlinking broadcasting activities to Facebook and now my account got reset to a FREE account, lost my playlists, a...
  • Peter__
  • Community Legend
  • 149 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 149 Views
  • 2 replies
  • 0 likes

Log everyone out

Please can you log everyone out of my spotify account. Registered through Facebook joe90102@yahoo.com

  • Newbie
  • Please can you log everyone out of my spotify account. Registered through Facebook joe90102@yahoo.com
  • Peter__
  • Community Legend
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Premium Account Stolen

Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change password request and noticed that the system is no longer regon...

  • Casual Listener
  • Gotta say this isn't cool. Everything was working fine then suddenly I got logged out of the app on my phone and was unable to sign in again via the phone or computer. I tried the change passwor...
  • Peter__
  • Community Legend
  • 477 Views
  • 6 replies
  • 1 likes
  • 477 Views
  • 6 replies
  • 1 likes

Activity feed not working

spotify activity feed not working it keeps showing off online or will not share anything at all.

  • Casual Listener
  • spotify activity feed not working it keeps showing off online or will not share anything at all. 
  • meskoozie
  • Casual Listener
  • 3021 Views
  • 9 replies
  • 8 likes
  • Account
    Free
  • 3021 Views
  • 9 replies
  • 8 likes

Additional charge the day after my monthly charge

Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription. Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify (according to my credit card company), but there is no matchi...

  • Newbie
  • Yesterday my credit card was charged my usual 4.99 monthly fee for my Spotify subscription.   Today, an additional 9.99 was charged to the same credit card. The charge is coming from Spotify...
  • Jamie
  • Spotify Legend
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

My subscription

I used a prepaid code and got the receipt via email but spotify won't play

  • Casual Listener
  • I used a prepaid code and got the receipt via email but spotify won't play
  • user-removed
  • Not applicable
  • 391 Views
  • 4 replies
  • 0 likes
  • Account
  • 391 Views
  • 4 replies
  • 0 likes

Facebook is blocked on my work computer...how can I log in?

Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office. Is there any other way I can log in, even though I created my account with my Facebook account? Thanks for any suggestions!

  • Visitor
  • Facebook is blocked on my server at work, and I really want to be able to use Spotify in the office.  Is there any other way I can log in, even though I created my account with my Facebook accou...
  • Peter__
  • Community Legend
  • 19583 Views
  • 2 replies
  • 2 likes
  • 19583 Views
  • 2 replies
  • 2 likes

LOOP - Cannot log into spotify *please help*

hi there, i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someone could help it would be greatly appreciated. Here is what is ...

  • Newbie
  • hi there,   i have not used Spotify for over a year. LAst Used was in London, now I am in Sydney. I cannot find any information to help with the looping problem i am experiencing...if someon...
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Devices reset

Hi can you reset my devices please as I am unable to sync playlists for offline listening.

  • Newbie
  • Hi can you reset my devices please as I am unable to sync playlists for offline listening.
  • Peter__
  • Community Legend
  • 596 Views
  • 4 replies
  • 0 likes
  • Premium
  • 596 Views
  • 4 replies
  • 0 likes

Please reset my devices

Please reset my devices and allow self service for this in the future. Thanks.

  • Casual Listener
  • Please reset my devices and allow self service for this in the future. Thanks.
  • Peter__
  • Community Legend
  • 862 Views
  • 6 replies
  • 1 likes
  • 862 Views
  • 6 replies
  • 1 likes

Change from Facebook login to an actual spotify account?

Hello Community, I'd like to change my account to a normal spotify account because I will quit for facebook. Is there a way to switch it to a spotify account? kind regards

  • Newbie
  • Hello Community,   I'd like to change my account to a normal spotify account because I will quit for facebook.   Is there a way to switch it to a spotify account?    k...
  • Peter__
  • Community Legend
  • 809 Views
  • 1 replies
  • 1 likes
  • Account
  • 809 Views
  • 1 replies
  • 1 likes

Solved!! Lost my premium account

Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a year, i still pay for it but i can't use it. Even on PC ...

  • Casual Listener
  • Hello, Two days ago i wanted to listen to my spotify Music by mobilephone, but i wasn't able to log in. It said i must have a premium account. The problem is i do have a premium account since a...
  • Maver
  • Casual Listener
  • 1230 Views
  • 6 replies
  • 0 likes
  • 1230 Views
  • 6 replies
  • 0 likes

Emails

So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the next created account. Now that I have changed the e...

  • Newbie
  • So I have 2 emails and my primary email I was using for this account, I got tired of this account username and I was going to change the email to my second email and then use my primary email on the ...
  • kbrooksc
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose student discount if.....?

I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2 months, after that ill get premium again). Please answer as soon as possible, Thanks!

  • Casual Listener
  • I got Spotify Premium with Student Discount. If i don't pay for next month/cancel will i lose the four years of discount?(I won't be paying for about 2  months, after that ill get premium again)...
  • kbrooksc
  • Community Legend
  • 948 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 948 Views
  • 3 replies
  • 0 likes