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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80417 Views

9 replies

2 likes

Account
Login
  • 80417 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653857 Views

13 replies

4 likes

Account
  • 653857 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734305 Views

18 replies

29 likes

  • 734305 Views
  • 18 replies
  • 29 likes

Se me ha borrado listas y premium

Hola!Ayer actualice mi spotify en iphone y al volver a entrar no tenia nada y me dice que soy usuario free y yo era premium y de hecho lo estoy pagando en el banco.Mi mail es rafa.garate@gmail.comPor favor decidme que ha pasadoGracias.

Casual Listener

Hola! Ayer actualice mi spotify en iphone y al volver a entrar no tenia nada y me dice que soy usuario free y yo era premium y de hecho lo estoy pagando en el banco. Mi mail es rafa.garate@gmail.co...

Peter__

Community Legend

372 Views

2 replies

0 likes

  • 372 Views
  • 2 replies
  • 0 likes

Payment problems

Hello, I have had a spotify premium subscription for some time now, but recently Spotify have been unable to take money from my account? I haven't changed anything and i have plenty of money in my account. So spotify have now cancelled my subscriptio...

Casual Listener

Hello,  I have had a spotify premium subscription for some time now, but recently Spotify have been unable to take money from my account? I haven't changed anything and i have plenty of money ...

Peter__

Community Legend

478 Views

6 replies

1 likes

  • 478 Views
  • 6 replies
  • 1 likes

Can you get student discount in Denmark.

Hi I'll make it shot. I have a spotify premium account and had it for some time now. I saw you offered discount for students and wondered if this offer also applied for people outside the US? Kristoffer from Denmark

Newbie

Hi    I'll make it shot. I have a spotify premium account and had it for some time now. I saw you offered discount for students and wondered if this offer also applied for people outsid...

Peter__

Community Legend

3834 Views

5 replies

1 likes

  • 3834 Views
  • 5 replies
  • 1 likes

Sonos 6 month free premium hasn't activated

I followed all the steps and confimation screen said my account (whereistoby) has been upgraded. however i'm still a free user. i've done all the steps suggested - logged out, reinstalled. Please help, i wanted to get this sorted before i go away tom...

Newbie

I followed all the steps and confimation screen said my account (whereistoby) has been upgraded. however i'm still a free user. i've done all the steps suggested - logged out, reinstalled.  Pl...

Jamie

Spotify Legend

801 Views

3 replies

0 likes

  • 801 Views
  • 3 replies
  • 0 likes

Took payment 3 months later? Yet no premium??

Hey, just checked my paypal and saw that Spotify had taken 15$ for something I ordered 3 months ago (some special offer thing) and never recieved. Back then there was a transaction that was sent back to me, and now it popped up again all of a sudden?...

Newbie

Hey, just checked my paypal and saw that Spotify had taken 15$ for something I ordered 3 months ago (some special offer thing) and never recieved. Back then there was a transaction that was sent back...

Peter__

Community Legend

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Can't Cancel My 30 Day Free Trial

I asked how to cancel my free trial and they say to go to your subscription and click the view your options I do not have that button view your option when I clicked free trial on my phone I didn't ask me for anyway to pay when the trial cancels will...

Newbie

I asked how to cancel my free trial and they say to go to your subscription and click the view your options I do not have that button view your option when I clicked free trial on my phone I didn't ...

prudygal

Newbie

653 Views

2 replies

0 likes

  • 653 Views
  • 2 replies
  • 0 likes

Premium Account free trial charge

I had the 30 day trial which expires tomorrow (4/24) I checked several times over the past couple of days to make sure that 4/24 was the expiration date, so that I could cancel today (4/23) I went to cancel it and they have already charged me for a m...

Newbie

I had the 30 day trial which expires tomorrow (4/24)  I checked several times over the past couple of days to make sure that 4/24 was the expiration date, so that I could cancel today (4/23) &nb...

Peter__

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Receiving emails for notifications that I've unsubscribed.

A long time ago I unsubscribed from all but one kind of notification, yet I'm still receiving the ones I've unsubscribed from. How do I fix this?

Casual Listener

A long time ago I unsubscribed from all but one kind of notification, yet I'm still receiving the ones I've unsubscribed from. How do I fix this?

Peter__

Community Legend

529 Views

1 replies

0 likes

Account
  • 529 Views
  • 1 replies
  • 0 likes

Double Account Bug

Hi I removed spotify from my facebook , after logging back in ALL my playlist and my premium subscription were gone from my PC and my android phone! I have tried to log in to the old account with no results (it says im using wrong password...)It seem...

Casual Listener

Hi   I removed spotify from my facebook , after logging back in ALL my playlist and my premium subscription  were gone from my PC and my android phone! I have tried to log in to the o...

parishb

Casual Listener

299 Views

3 replies

0 likes

Account
Subscription
  • 299 Views
  • 3 replies
  • 0 likes

change from premium to free - premium is not available in my country (Germany)

Hey! Four days ago my spotify account changed from premium to free. First I thought it has something to do with the bank holidays (Easter) so the payment was not done on the 19th. On 22nd the payment was done but I still do not have my premium accoun...

Casual Listener

Hey! Four days ago my spotify account changed from premium to free. First I thought it has something to do with the bank holidays (Easter) so the payment was not done on the 19th. On 22nd the pay...

Peter__

Community Legend

940 Views

8 replies

0 likes

Account
Premium
Subscription
  • 940 Views
  • 8 replies
  • 0 likes

Subscribed to unlimited - payment has been taken - but am still on free.

Hi, I subscribed two days ago to unlimited - payment has been taken on my credit card - but today my account has reverted to free (suddenly starting getting adverts) and it says I'm on free in my account details. How to fix please?

Visitor

Hi, I subscribed two days ago to unlimited - payment has been taken on my credit card - but today my account has reverted to free (suddenly starting getting adverts) and it says I'm on free in my acc...

Peter__

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Account help needed please

I recently got my facebook hacked so I changed the password for it and other things when I log into spotify it opens up but says "The username or password is incorrect. Please check that your user details are correct: log out and log in to Spotify ag...

Newbie

I recently got my facebook hacked so I changed the password for it and other things when I log into spotify it opens up but says "The username or password is incorrect. Please check that your us...

Peter__

Community Legend

432 Views

1 replies

0 likes

Account
Login
Security
  • 432 Views
  • 1 replies
  • 0 likes

HELP!!!! Why on earth can't I use my browse/artist/radio, etc as a Premium user?

It's been two days since my spotify has broken. While all my playlists are still avaliable, the rest of the application isn't totally functional. Whenever I wanna use browse/artist/radio it always pops out this: It says 'Invalid Dependencies, api (ve...

Casual Listener

It's been two days since my spotify has broken. While all my playlists are still avaliable, the rest of the application isn't totally functional.    Whenever I wanna use browse/artist...

lothario19

Casual Listener

926 Views

3 replies

0 likes

Premium
  • 926 Views
  • 3 replies
  • 0 likes

Subscription stopped & can't reactivate it.

Hey there, I've had Spotify Premium for over a year now, always worked fine. Now one or two of the payments apparently didn't go through and Spotify Premium was cancelled. However I can't reactivate it, even though the latest payment went through aga...

Casual Listener

Hey there,   I've had Spotify Premium for over a year now, always worked fine.   Now one or two of the payments apparently didn't go through and Spotify Premium was cancelled. Howev...

venice

Casual Listener

479 Views

4 replies

0 likes

Subscription
  • 479 Views
  • 4 replies
  • 0 likes

Spotify Premium

I have signed for Spotify Premium, but my playlists do not work offline . What do I have to do? I have changed my cardnumber into my profile, since I have a new Visa card. Br Mona

Newbie

I have signed for Spotify Premium, but my playlists do not work offline . What do I have to do? I have changed my cardnumber into my profile, since I have a new Visa card. Br Mona

Peter__

Community Legend

227 Views

1 replies

0 likes

Premium
  • 227 Views
  • 1 replies
  • 0 likes

Wrong email and phone number in account

I log in via Facebook and the email and phone number listed on my Spotify account are completely incorrect. I don't know what to do about this. Please advise or correct this.

Regular

I log in via Facebook and the email and phone number listed on my Spotify account are completely incorrect.  I don't know what to do about this.  Please advise or correct this.

danomolis

Regular

972 Views

7 replies

0 likes

  • 972 Views
  • 7 replies
  • 0 likes

My account dissapeared

Hi! I had an spotify account for several years. At the beginning it was related to my email but after i while it was connected with my FB account. A couple of months ago I disconnected by mistake my FB account and my Spotify, and i lost all my info!!...

Visitor

Hi!   I had an spotify account for several years. At the beginning it was related to my email but after i while it was connected with my FB account. A couple of months ago I disconnected by ...

Grace

Spotify

823 Views

18 replies

0 likes

  • 823 Views
  • 18 replies
  • 0 likes

Solved!! Cannot update my profile

Hey, Everytime I attempt to change my account information, it says "Another account is already registered with this email address." (no **bleep**). I'm the one using this email. As a result, I cannot edit any of my information until this "error" is c...

Casual Listener

Hey,   Everytime I attempt to change my account information, it says "Another account is already registered with this email address." (no **bleep**). I'm the one using this email. As a resul...

mrcathal09

Casual Listener

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

FINISHED MY 30 DAY FREE TRIAL NOW I CANNOT PLAY SONGS AT ALL ?

i HAVE JUAST CANCELLED MY FREE TRIAL AS I DONT WANT TO PAY FOR THE SERVICE.. BUT I CANCELLED ON THE DAY IT RAN OUT AND IM AFRAID ILL BE CHARGED FOR A MONTH, FILLED IN THE CONTACT FORM AND NO REPLY. I ALSO NOW CANNOT LISTEN TO SONGS AT ALL, I WANT THE...

Newbie

i HAVE JUAST CANCELLED MY FREE TRIAL AS I DONT WANT TO PAY FOR THE SERVICE..   BUT I CANCELLED ON THE DAY IT RAN OUT AND IM AFRAID ILL BE CHARGED FOR A MONTH, FILLED IN THE CONTACT FORM AND ...

Joe

Community Legend

420 Views

3 replies

0 likes

  • 420 Views
  • 3 replies
  • 0 likes

Mixed account

I have had a spotify account for a few years through Facebook under the name Cory Devine. However recently my brother, also a spotify user, logged me out the iPad app and logged himself in as kierondevine. Since then, whenever I sign into my account ...

Newbie

I have had a spotify account for a few years through Facebook under the name Cory Devine. However recently my brother, also a spotify user, logged me out the iPad app and logged himself in as kierond...

Peter__

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes