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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398093 Views
  • 947 replies
  • 107 likes
  • Account
  • 398093 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171288 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171288 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99053 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99053 Views
  • 68 replies
  • 10 likes

I can't go off line anymore

I have just changed to a new spotify account, but now my 30 days is up it won't let me go off line. I have signed up under the Telecom deal so spotify charges are covered in my mobile plan. Help please

  • Newbie
  • I have just changed to a new spotify account, but now my 30 days is up it won't let me go off line. I have signed up under the Telecom deal so spotify charges are covered in my mobile plan. Help plea...
  • Peter__
  • Community Legend
  • 282 Views
  • 5 replies
  • 0 likes
  • 282 Views
  • 5 replies
  • 0 likes

Error Code 101, then 52

Hello Everyone, Today when I tried to use Spotify, there was a little notice at the top of my window. It said that I had to restart Spotify to update it to the latest version. So I restarted, but then when it opened, it kept on saying Error 101 and t...

  • Newbie
  • Hello Everyone, Today when I tried to use Spotify, there was a little notice at the top of my window. It said that I had to restart Spotify to update it to the latest version. So I restarted, but t...
  • Peter__
  • Community Legend
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 171 Views
  • 2 replies
  • 0 likes

Premium disappeared

Signed up to premium for my son over a year ago. Was working fine but recently account has reverted to 'free' even though money is still being taken from my account. Tried a few solutions here to no avail. What's going on?

  • Newbie
  • Signed up to premium for my son over a year ago. Was working fine but recently account has reverted to 'free' even though money is still being taken from my account. Tried a few solutions here to no ...
  • Merik
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Unlink Spotify account from Facebook

HI there, I sent a message to Spotify (case # 01441831) a week ago asking someone to help me delink my Facebook account from my Spotify account. I thought I'd try using the Community help instead to get this sorted out. I actually don't remember sett...

  • Visitor
  • HI there,   I sent a message to Spotify (case # 01441831) a week ago asking someone to help me delink my Facebook account from my Spotify account.  I thought I'd try using the Comm...
  • Greg
  • Roadie
  • 252 Views
  • 3 replies
  • 0 likes
  • Account
  • 252 Views
  • 3 replies
  • 0 likes

Can't see friends option on main menu

My son and I both have accounts and on his we cannot see the friends option on the main menu. Please help?

  • Casual Listener
  • My son and I both have accounts and on his we cannot see the friends option on the main menu. Please help?
  • pnc
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium
  • 277 Views
  • 1 replies
  • 0 likes

Paid for Premium, only getting free subscription?

I am losing my patience. I pay £9.99 a month for premium and have done for over a year.<br>I pay through Virgin Mobile and have never had a problem. Until now.<br>Virgin Mobile have confirmed that I have paid the amount for this months premium access...

  • Casual Listener
  • I am losing my patience. I pay £9.99 a month for premium and have done for over a year.&lt;br&gt;I pay through Virgin Mobile and have never had a problem. Until now.&lt;br&gt;Virgin M...
  • Peter__
  • Community Legend
  • 413 Views
  • 3 replies
  • 0 likes
  • Account
  • 413 Views
  • 3 replies
  • 0 likes

Debit card tarjeta de debito

Hi i want to know if i can pay a premium subscription with my debit card Quería saber si puedo pagar la subsripción premium pagando con tarjeta de debito.

  • Casual Listener
  • Hi i want to know if i can pay a premium subscription with my debit card       Quería saber si puedo pagar la subsripción premium pagando con tarjeta de debito.
  • Peter__
  • Community Legend
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Navigate, Searching issues

Hello guys, When I want to search some band or their albuns nothing happens... what can I do ? Thanks

  • Newbie
  • Hello guys,   When I want to search some band or their albuns nothing happens...  what can I do ?   Thanks
  • jchou
  • Newbie
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Logged in too many

I need to be logged out of all devices

  • Casual Listener
  • I need to be logged out of all devices
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Not able to purchase Premium

I am attempting to purchase spotify premium from https://www.spotify.com/us/purchase/product/premium and no matter what payment type I try to use it keeps kicking me back to the page saying that "Sorry, we couldn't process your order. Please review o...

  • Casual Listener
  • I am attempting to purchase spotify premium from https://www.spotify.com/us/purchase/product/premium and no matter what payment type I try to use it keeps kicking me back to the page saying th...
  • xjakeox
  • Casual Listener
  • 502 Views
  • 6 replies
  • 0 likes
  • 502 Views
  • 6 replies
  • 0 likes

Solved!! Error 408

Hello, I have been getting Error 408. From what I saw it means I am abroad and Spotify only allow you 14 days abroad. However I am not abroad, nor have I selected country during subscription, it is default United States and I cannot change it. How ma...

  • Casual Listener
  • Hello,   I have been getting Error 408. From what I saw it means I am abroad and Spotify only allow you 14 days abroad. However I am not abroad, nor have I selected country during subscripti...
  • Peter__
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 300 Views
  • 3 replies
  • 0 likes

2 Spotify accounts

So I created 2 Spotify accounts by accident, one thru Fbook, one thru email. signed up for premium and canceled one of them while still on free trial. Will I still be charged for both?

  • Newbie
  • So I created 2 Spotify accounts by accident, one thru Fbook, one thru email. signed up for premium and canceled one of them while still on free trial. Will I still be charged for both?
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Username

Hi, I'm Lori. I love using spotify but I hate the username I created. I know you can't change it. But I'm worndering, if I connect my account to my facebook will it change my public name to my facebook name?

  • Newbie
  • Hi,  I'm Lori. I love using spotify but I hate the username I created. I know you can't change it.  But I'm worndering, if I connect my account to my facebook will it change my public n...
  • Peter__
  • Community Legend
  • 1705 Views
  • 11 replies
  • 0 likes
  • 1705 Views
  • 11 replies
  • 0 likes

The Times Spotify Premium redemption code

I was paying for Premium on my own, but through The Times, now have 12 months Premium access. When I redeemed the code, it said "12 months premium has been credited to your account". How does that work? I still have a £9.99 per month debit setup. Doe...

  • Newbie
  • I was paying for Premium on my own, but through The Times, now have 12 months Premium access.  When I redeemed the code, it said "12 months premium has been credited to your account".  How ...
  • Peter__
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Spotify put me in the wrong country. And now i can't changeit.

Hello, I just noticed now that spotify put me in the EUA and i live in Brazil, now i need to change that but it won't let me, any help ?}Thanks !

  • Casual Listener
  • Hello, I just noticed now that spotify put me in the EUA and i live in Brazil, now i need to change that but it won't let me, any help ?} Thanks !
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

RECUPERAR LISTA DE REPRODUCCION BORRADA

He borrado una lista de reproducción y me gustaría recuperarla. Mi nombre es pensioncorredera y la lista borrada tiene el nombre de Sr Prieto.

  • Newbie
  • He borrado una lista de reproducción y me gustaría recuperarla. Mi nombre es pensioncorredera y la lista borrada tiene el nombre de Sr Prieto.    
  • Peter__
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 421 Views
  • 3 replies
  • 0 likes

Sound Quality Help

So I have had spotify premium for half a year now and only today noticed a majoy difference in quality when using spotify with headphones on my iphone/kindle compared to my desktop. Extreme quality is selected for mobile devices, whilst high quality ...

  • Casual Listener
  • So I have had spotify premium for half a year now and only today noticed a majoy difference in quality when using spotify with headphones on my iphone/kindle compared to my desktop. Extreme quality i...
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Logout

Can you log everyone out of my spotify. I left it up on a friend's laptop. I'm sick of being kicked off. thanks!

  • Casual Listener
  • Can you log everyone out of my spotify. I left it up on a friend's laptop. I'm sick of being kicked off. thanks!
  • Peter__
  • Community Legend
  • 419 Views
  • 2 replies
  • 0 likes
  • Premium
  • 419 Views
  • 2 replies
  • 0 likes

How do I refund online gift card?

I bought my friend a gift card online (to be sent online) but it was the wrong email address and the wrong amount. How can I get it refunded. It hasn't been used. I haven't gotten a receipt for the payment either.

  • Casual Listener
  • I bought my friend a gift card online (to be sent online) but it was the wrong email address and the wrong amount. How can I get it refunded. It hasn't been used. I haven't gotten a receipt for the p...
  • Peter__
  • Community Legend
  • 2116 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 2116 Views
  • 2 replies
  • 0 likes

Student discount?

How to get student discount? I'm a student but it says I'm ineligible for the offer?

  • Casual Listener
  • How to get student discount? I'm a student but it says I'm ineligible for the offer?
  • Merik
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes