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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76065 Views

28 replies

0 likes

  • 76065 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93688 Views

9 replies

2 likes

Account
Login
  • 93688 Views
  • 9 replies
  • 2 likes

Just upgraded? Not getting Premium?

I a getting commercials interuopting my music i am a premium cusomer i got premium because i didnt want comercials please stop them.

Newbie

I a getting commercials interuopting my music i am a premium cusomer i got premium because i didnt want comercials please stop them.

Peter__

Community Legend

459 Views

5 replies

0 likes

  • 459 Views
  • 5 replies
  • 0 likes

End useraccount,delete username and mailadress, new username and old mailadress

I want to delete my account and my emailadress in order to register a new username to my mail. How do i get in touch to spotify to make this happen ?

Visitor

I want to delete my account and my emailadress in order to register a new username to my mail. How do i get in touch to spotify to make this happen ?

Peter__

Community Legend

334 Views

2 replies

0 likes

Account
Login
  • 334 Views
  • 2 replies
  • 0 likes

Solved!! How do I renew my profile email with facebook linked and not able to know my own password?

What I'm trying to say is that i've had an email linked to the spotify account, forgot about that and later on gave away the email to another person beacuse of other bussiness. Now that I payed for spotify premium I don't know how to change my email ...

Visitor

What I'm trying to say is that i've had an email linked to the spotify account, forgot about that and later on gave away the email to another person beacuse of other bussiness. Now that I payed for s...

Merik

Community Legend

813 Views

3 replies

0 likes

Account
  • 813 Views
  • 3 replies
  • 0 likes

Public playlists are not displayed in my profile

Hi all, I've just noticed that my playlists are not displayed in my profile. I'm pretty sure they used to show up before this new version of Spotify. I have dozens of public playlists, but none of them are displayed. Can anyone help me? Thank you! Ch...

Casual Listener

Hi all,   I've just noticed that my playlists are not displayed in my profile. I'm pretty sure they used to show up before this new version of Spotify.   I have dozens of public pla...

Gifty

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Not getting Premium

I've been payibg for Spotify for almost a year now through Paypal and my account doesnt have me as a Premium member. I also can't log in unless I log in through facebook. It keeps telling me user doesnt exist. How do i fix this?

Newbie

I've been payibg for Spotify for almost a year now through Paypal and my account doesnt have me as a Premium member. I also can't log in unless I log in through facebook. It keeps telling me user doe...

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

help with new device

I have spotify on my galaxy s5. I recently bought a new iPad air. I downloaded spotify on my new iPad and signed in. My playlist are not there anymore. Does anyone know how I can recover my playlists (on my galaxy s5) and put them on my new iPad air?

...

Newbie

I have spotify on my galaxy s5. I recently bought a new iPad air. I downloaded spotify on my new iPad and signed in. My playlist are not there anymore. Does anyone know how I can recover my playlists...

Peter__

Community Legend

213 Views

1 replies

0 likes

Premium
  • 213 Views
  • 1 replies
  • 0 likes

My spotify redeem code doesnt work

I moved to france for four months and over that time I had French Spotify, now I'm back in Ireland. I got a voucher today but can't redeem it, is there a way to go back to Irish spotify so I can?

Casual Listener

I moved to france for four months and over that time I had French Spotify, now I'm back in Ireland. I got a voucher today but can't redeem it, is there a way to go back to Irish spotify so I can?

Peter__

Community Legend

279 Views

1 replies

0 likes

Account
Premium
  • 279 Views
  • 1 replies
  • 0 likes

Spotify Charging My Account

I'm having an issue in which Spotify is charging me $10.00 a month; however, both of my accounts are free when e-mailing back and forth to customer service support. It's really annoying that it takes you guys over an hour to reply back when I have so...

Visitor

I'm having an issue in which Spotify is charging me $10.00 a month; however, both of my accounts are free when e-mailing back and forth to customer service support. It's really annoying that it takes...

Peter__

Community Legend

252 Views

1 replies

0 likes

Premium
Security
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Duplicate facebook account (no spotify username)

Essentially, I have two facebook spotify accounts. Both have auto-generated numerical usernames (as these are both accounts made when I logged in with facebook), so "logging in with your username" is not an option. Currently I have no playlist becaus...

Newbie

Essentially, I have two facebook spotify accounts.  Both have auto-generated numerical usernames (as these are both accounts made when I logged in with facebook), so "logging in with your userna...

aldoanzures

Newbie

361 Views

2 replies

0 likes

Account
Free
  • 361 Views
  • 2 replies
  • 0 likes

Wanting to follow Facebook friends I accidentally "dismissed"

Pretty straight forward question. I accidentally clicked X over a couple people when I actually wanted to follow them. Now I can't find them, even through searching. Let me know.

Casual Listener

Pretty straight forward question. I accidentally clicked X over a couple people when I actually wanted to follow them. Now I can't find them, even through searching.   Let me know. 

Peter__

Community Legend

707 Views

1 replies

0 likes

Account
  • 707 Views
  • 1 replies
  • 0 likes

Paid today, Premium user since 2012 - unknown mail adress linked to my profile - can't change it

Hello, today i paid 9,99€ with "Sofortdauerauftrag". Since today, i got Ads and i'm no Premium User any more. But that's not the only problem i got with Spotify, i can't reach your customer service!!! Because another Email adress that is unknown to m...

Newbie

Hello,   today i paid 9,99€ with "Sofortdauerauftrag". Since today, i got Ads and i'm no Premium User any more. But that's not the only problem i got with Spotify, i can't reach your custo...

Peter__

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Premium account stolen

Hello, My premium account was stolen a few days ago, I've submitted a case "Spotify Case # 01443402" and still have not received assistance from anyone. This is quite frustrating that I cannot use the service that I am paying for. Can someone please ...

Visitor

Hello,   My premium account was stolen a few days ago, I've submitted a case "Spotify Case # 01443402" and still have not received assistance from anyone. This is quite frustrating that I ...

user-removed

Not applicable

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Cant sign up for trial premium

hey there, i would like to try out spotify premium, it's just, i cant use my paypal account, it just wont accept it ! "Zurzeit können wir Ihre Anfrage leider nicht verarbeiten. Kehren Sie zu Spotify Finance Ltd zurück und wählen sie eine andere Optio...

Casual Listener

hey there, i would like to try out spotify premium, it's just, i cant use my paypal account, it just wont accept it ! "Zurzeit können wir Ihre Anfrage leider nicht verarbeiten. Kehren Sie zu&nb...

phipss

Casual Listener

338 Views

3 replies

0 likes

  • 338 Views
  • 3 replies
  • 0 likes

Solved!! If my phone is lost and not online, can my data be accessed?

Hi there, I lost an old iPhone (stolen? who knows?) It's gone, anyway. I have a Premium account and I've signed out of all devices, so that's fine. My question is - if someone finds it, can they access my offline music if they don't go online? i.e. P...

Casual Listener

Hi there,   I lost an old iPhone (stolen? who knows?) It's gone, anyway. I have a Premium account and I've signed out of all devices, so that's fine. My question is - if someone finds it, ca...

fatfirebug

Casual Listener

463 Views

2 replies

0 likes

Account
Premium
  • 463 Views
  • 2 replies
  • 0 likes

Spotify Premium works on my laptop but not my phone

Hello there, I purchased the spotify premium free trial yesterday (11/5/14) My laptop says that i have spotify premium, as does the accunt page on this website. However my phone app disagrees and when i try to download a playlist etc. tells me i need...

Casual Listener

Hello there,    I purchased the spotify premium free trial yesterday (11/5/14)   My laptop says that i have spotify premium, as does the accunt page on this website. However my...

boyberry95

Casual Listener

3446 Views

4 replies

0 likes

  • 3446 Views
  • 4 replies
  • 0 likes

I have been billed twice

I have been billed twice this month. Once on 5/7 and once again on 5/8. Could someone please help me get this resolved? p.s. I have gone to the "contact form" on several occasions and it will not work on my computer for whatever reason so this is my ...

Casual Listener

I have been billed twice this month. Once on 5/7 and once again on 5/8. Could someone please help me get this resolved?   p.s. I have gone to the "contact  form" on several occasions an...

Peter__

Community Legend

373 Views

1 replies

0 likes

Premium
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Legit sites?

Are these official Spotify websites? They sell Spotify Gift Card codes online, is this legit? Should be right? As they have all the logo's and spotify in the domain name?

Newbie

Are these official Spotify websites?   <snip - mod edit>   They sell Spotify Gift Card codes online, is this legit? Should be right? As they have all the logo's and spotif...

Jason

Spotify Legend

1962 Views

2 replies

0 likes

Premium
Security
Subscription
Unlimited
  • 1962 Views
  • 2 replies
  • 0 likes

Premium not working although is paid

My premium account is not working either. Who can I contact?
Thank you!

Regular

My premium account is not working either. Who can I contact?<br>Thank you!

Peter__

Community Legend

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Premium after eight months not working

hey guys, my premium isn't detected since a few days. Reinstalling and Relogging doesnt change anything. I have Premium for eight months without interuption now. Any Tweaks known for that problem? Or is there an official support phone number where i ...

Newbie

hey guys,   my premium isn't detected since a few days. Reinstalling and Relogging doesnt change anything. I have Premium for eight months without interuption now. Any Tweaks known for that ...

Peter__

Community Legend

928 Views

12 replies

0 likes

Account
Premium
  • 928 Views
  • 12 replies
  • 0 likes

Media Streaming url

Hi I have a Roberts iStream Internet radio which had great (inbuilt) Last.fm functionality. Sadly now no longer supported hence joining Spotify. I need to input the media streaming url into www.wifiradio-frontier.com for my radio to connect to Spotif...

Visitor

Hi I have a Roberts iStream Internet radio which had great (inbuilt) Last.fm functionality. Sadly now no longer supported hence joining Spotify. I need to input the media streaming url into www.wifir...

Peter__

Community Legend

5169 Views

1 replies

0 likes

Other
  • 5169 Views
  • 1 replies
  • 0 likes