Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 376 Views
  • 0 replies
  • 6 likes
  • Security
  • 376 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439223 Views
  • 970 replies
  • 108 likes
  • Account
  • 439223 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195080 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195080 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106763 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106763 Views
  • 70 replies
  • 11 likes

"Get more features" on facebook is not working

Hi there, i am trying to get the "play button" on my page since quite a few time now. i did step by step whatever i read in "how to" but without luck... Facebook don't approve my page since a year i think now so the whole thing stucks there(?).. i do...

  • Casual Listener
  • Hi there,   i am trying to get the "play button" on my page since quite a few time now. i did step by step whatever i read in "how to" but without luck... Facebook don't approve my page ...
  • Peter__
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Problem with offer 3x1

Hi, I'm writing from italy where spotify offer 2 free months if you buy premium version. I just buy the premium but in the account session it's writen that the next payament is 7th of july. It's normal? where is free mouth? thanks

  • Newbie
  • Hi, I'm writing from italy where spotify offer 2 free months if you buy premium version. I just buy the premium but in the account session it's writen that the next payament is 7th of july. &nb...
  • puttepossu
  • Newbie
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

30day trial ended?

Yesterday. 6/5/2014 Friday. there's a 30-day trial when i will upgrade to premium. Now i will upgrade to premium for that 30-day because i have now a visa card then it turns to a P129.00/month. Did the 30-day trial has ended or what? please help. it'...

  • Newbie
  • Yesterday. 6/5/2014 Friday. there's a 30-day trial when i will upgrade to premium. Now i will upgrade to premium for that 30-day because i have now a visa card then it turns to a P129.00/month. Did t...
  • Peter__
  • Community Legend
  • 240 Views
  • 2 replies
  • 0 likes
  • Premium
  • 240 Views
  • 2 replies
  • 0 likes

Spotify free premium trial

Hey guys, I want to activate the spotify premium trial but I don't want to give my payment instructions what should I do?

  • Casual Listener
  • Hey guys, I want to activate the spotify premium trial but I don't want to give my payment instructions what should I do?
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Deleting an account

hi i want to delete my another account, here's the username: benj62881 email: [Snip-Email(Privacy)-Peter] i want to delete this so i can avoid double charging on my premium subscription

  • Visitor
  • hi i want to delete my another account, here's the username: benj62881 email: [Snip-Email(Privacy)-Peter]   i want to delete this so i can avoid double charging on my premium subscr...
  • Peter__
  • Community Legend
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
  • 189 Views
  • 2 replies
  • 0 likes

How do I recover a deleted playlist?

I juuust accidentally deleted my playlist called 'good **bleep**'. I tried looking on my recover playlist section on my account but this playlist isnt on it! All of the other playlists I have deleted over time are on there but not this one?? Do I nee...

  • Casual Listener
  • I juuust accidentally deleted my playlist called 'good **bleep**'. I tried looking on my recover playlist section on my account but this playlist isnt on it! All of the other playlists I have deleted...
  • Merik
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

3-for-1 in Brazil

Recently Spotify launched in Brazil and I'm seriously considering becoming a Premium user. Is there any way to get a 3-for-1 deal in Brazil? Thanks

  • Casual Listener
  • Recently Spotify launched in Brazil and I'm seriously considering becoming a Premium user.   Is there any way to get a 3-for-1 deal in Brazil?   Thanks
  • Joe
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium
  • 207 Views
  • 1 replies
  • 0 likes

Subscription changes

I signed up to spotify a while back when you had to pay for a premium account to use spotify on an iPhone. I know spotify is now free to all iPhone users. I want to know if I can downgrade to the unlimited account and still play unlimited music witho...

  • Newbie
  • I signed up to spotify a while back when you had to pay for a premium account to use spotify on an iPhone. I know spotify is now free to all iPhone users. I want to know if I can downgrade to the unl...
  • Joe
  • Community Legend
  • 245 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! Summer Promo - paid but don't see the upgrade

I received an email about "2 months of free Spotify..." Summer promo. Sounds like a great deal. I followed the link to upgrade, paid for the month, my debit card shows that the payment went through, but I'm still on the free account. I tried restarti...

  • Casual Listener
  • I received an email about "2 months of free Spotify..." Summer promo. Sounds like a great deal. I followed the link to upgrade, paid for the month, my debit card shows that the payment went through, ...
  • spongedust
  • Casual Listener
  • 528 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 528 Views
  • 5 replies
  • 0 likes

My premium isn't working

Basically, I bought the three months for one deal, but I realised that my email account that I used for spotify was cancelled, the verification of my premium account was sent on that email, help please!!!
I have now changed my email to my current one...

  • Newbie
  • Basically, I bought the three months for one deal, but I realised that my email account that I used for spotify was cancelled, the verification of my premium account was sent on that email, help ple...
  • SuperWisdom
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium
  • 282 Views
  • 1 replies
  • 0 likes

Cannot access my account, Support is ignoring me

Hi, Can somebody please help me? I have a Premium Spotify subscription. I tried logging into my account the other day on my phone, where my password is saved and it gave me an error about my password. Tried logging in on my computer where I have the ...

  • Casual Listener
  • Hi,   Can somebody please help me?  I have a Premium Spotify subscription.  I tried logging into my account the other day on my phone, where my password is saved and it gave me an ...
  • Grace
  • Spotify
  • 283 Views
  • 4 replies
  • 0 likes
  • Account
  • 283 Views
  • 4 replies
  • 0 likes

Delete Facebook connection and setup non fb connected link

i would like to deconnect from FB to create a new login name and password i tried the HELP but somehow i cant find the right answer i also dont have a social media section in my EDIT/Preferences what to do?thank you !!

  • Visitor
  • i would like to deconnect from FB to create a new login name and password   i tried the HELP but somehow i cant find the right answer i also dont have a social media section in my EDIT/Pre...
  • Joe
  • Community Legend
  • 287 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 287 Views
  • 3 replies
  • 0 likes

Deleted Facebook account, is Spotify automatically deleted too?

I recently deleted my Facebook account and made a new one. I'm afraid that while deleting my Facebook account, it logged me out of spotify... and now it won't let me back in. I'm not sure what to do. Is there anyway I can set up a new username/passwo...

  • Newbie
  • I recently deleted my Facebook account and made a new one. I'm afraid that while deleting my Facebook account, it logged me out of spotify... and now it won't let me back in. I'm not sure what to do....
  • Joe
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I have a problem signing and email on Spotify which began today.

I have a problem signing and email on Spotify which began today. I had an account of Spotify in English and since March have one in Portuguese. Today appeared a conflict of the two email accounts and I can no longer access the account in English to s...

  • Newbie
  • I have a problem signing and email on Spotify which began today. I had an account of Spotify in English and since March have one in Portuguese. Today appeared a conflict of the two email accounts and...
  • Joe
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Buy now and get 2 months free

Today i saw that if i buyed spotify premium i would get 2 months for free, but when i buyed it i dont get them. Anyone?

  • Regular
  • Today i saw that if i buyed spotify premium i would get 2 months for free, but when i buyed it i dont get them. Anyone?
  • Peter__
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Solved!! Change location

So I live in the Netherlands, but I'm from the US and I don't speak Dutch. The problem is I'm getting a lot of Dutch music advised to me, which is really annoying. Is it possible for me to change my location or something so I can get music from some ...

  • Casual Listener
  • So I live in the Netherlands, but I'm from the US and I don't speak Dutch. The problem is I'm getting a lot of Dutch music advised to me, which is really annoying. Is it possible for me to change my ...
  • Peter__
  • Community Legend
  • 25439 Views
  • 6 replies
  • 0 likes
  • 25439 Views
  • 6 replies
  • 0 likes

receiving error code 410

I am unable to use my account and do not receive any of the password reset emails I request. I have emailed spotify customer support and all I received was a message to check my spam folder, which was not helpful and have not received any subsequent ...

  • Casual Listener
  • I am unable to use my account and do not receive any of the password reset emails I request. I have emailed spotify customer support and all I received was a message to check my spam folder, which wa...
  • Peter__
  • Community Legend
  • 332 Views
  • 6 replies
  • 0 likes
  • Account
  • 332 Views
  • 6 replies
  • 0 likes

Solved!! Facebook unlinked, unable to log-in to spotify

My facebook account got unlinked from user 117*******. I created a new user for testing purposes and accidentaly connected it to my facebook. Now I cannot login with my original account witch I created using Facebook login. I disconnected Facebook fr...

  • Casual Listener
  • My facebook account got unlinked from user 117*******. I created a new user for testing purposes  and accidentaly connected it to my facebook.  Now I cannot login with my origi...
  • Greg
  • Roadie
  • 823 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 823 Views
  • 5 replies
  • 0 likes

Change user name

I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name

  • Visitor
  • I do not have spotify through fb...someone created an acct with my email...I changed the password, but I'm stuck with their user name
  • gustavocezaro
  • Casual Listener
  • 1529 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 1529 Views
  • 6 replies
  • 0 likes

Solved!! Cannot recover password due to old email address

When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being drawn from my account every month, so somehow I sho...

  • Casual Listener
  • When I signed up for Spotify I used an email that I do not longer have access to. This makes it difficult for me to recover my password. However, I do have a premium account and money is still being ...
  • Peter__
  • Community Legend
  • 27630 Views
  • 8 replies
  • 0 likes
  • 27630 Views
  • 8 replies
  • 0 likes