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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156819 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156819 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10622 Views
  • 3 replies
  • 10 likes
  • Security
  • 10622 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507144 Views
  • 985 replies
  • 112 likes
  • Account
  • 507144 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124505 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124505 Views
  • 74 replies
  • 12 likes

Unlimited not premium

I purchased two $10 cards. Why don't i have premium!? This is bad and I'm very pissed off. I want to be reimbursed. It literally changed nothing on my account. Unlimited does nothing on my phone. I payed for premium

  • Newbie
  • I purchased two $10 cards. Why don't i have premium!? This is bad and I'm very pissed off. I want to be reimbursed. It literally changed nothing on my account. Unlimited does nothing on my phone. I p...
  • Grace
  • Spotify
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Wrong Link

I friend of me, suggested a song but the link is broke, please try to fix it: http://spotify.url.ph/?listen=true&song=a0ea325ec58e8bac2eed8&album=ilumina

  • Newbie
  • I friend of me, suggested a song but the link is broke, please try to fix it:  http://spotify.url.ph/?listen=true&song=a0ea325ec58e8bac2eed8&album=ilumina
  • dinomight
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Can't change country!

HI, I signed up to an account and thought it would automatically put me in New Zealand where I am but it has put me in the US and now won't let me change this. Can someone please help and change my country to New Zealand?? Thanks

  • Newbie
  • HI, I signed up to an account and thought it would automatically put me in New Zealand where I am but it has put me in the US and now won't let me change this.   Can someone please help and ...
  • dinomight
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

I want to change my email address

Hi, I sign in with facebook credentials but i want to change my email to be different from what being pulled from facebook. Please provide this feature in the upcoming releases. Thanks a lot Spotify for being the best in providing something like this...

  • Casual Listener
  • Hi,   I sign in with facebook credentials but i want to change my email to be different from what being pulled from facebook. Please provide this feature in the upcoming releases.   ...
  • MColeTrickle
  • Casual Listener
  • 726 Views
  • 2 replies
  • 0 likes
  • 726 Views
  • 2 replies
  • 0 likes

Solved!! Regarding deleting account process.

Dear community, I made a topic aswell a while ago about deleting my account, waited a long time aswell and never got any response. Although as soon as i made a topic here, everything got sorted out rather quickly, and they managed to move every playl...

  • Regular
  •     Dear community,     I made a topic aswell a while ago about deleting my account, waited a long time aswell and never got any response.   Although as soon as...
  • Dignified
  • Regular
  • 594 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 594 Views
  • 8 replies
  • 0 likes

change from spotify unlimited to premium

hi, i bought a gift card and the only option i had was unlimited but i wanted premium, trying to change to premium asks me my credit card data, well , i bought a gift card becausa i dont have credit or debit, help

  • Newbie
  • hi, i bought a gift card and the only option i had was unlimited but i wanted premium, trying to change to premium asks me my credit card data, well , i bought a gift card becausa i dont have credit...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Change Email

I want to change my email address associated with my spotify account, but I can't find the option. What should I do?

  • Visitor
  • I want to change my email address associated with my spotify account, but I can't find the option. What should I do?
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I have had spotify premium for a few months but today it just stopped working?

I've tried logging out and in again but it's still saying I don't have premium. I checked my bank account and I'm still paying. Do I have to renew it again?

  • Newbie
  • I've tried logging out and in again but it's still saying I don't have premium. I checked my bank account and I'm still paying. Do I have to renew it again?
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

All playlists are gone after blocking spotify on Facebook

hello there, i blocked all apps on facebook to stop these anoying game app requests. after that my spotify account disconected on all devices. if i try to log in with my facebook account again all my playlists and stuff are gone. also i´m not premium...

  • Newbie
  • hello there,   i blocked all apps on facebook to stop these anoying game app requests. after that my spotify account disconected on all devices. if i try to log in with my facebook account a...
  • staga
  • Casual Listener
  • 3514 Views
  • 16 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 3514 Views
  • 16 replies
  • 0 likes

Solved!! Closed facebook account, cannot log in to Spotify, created new account.

Good Morning, i have closed my facebook account and cannot log in to my spotify account. I have created a new account so that the premium subscription and playlists can be transferred from the old account to the new one. Could anyone help complete th...

  • Visitor
  • Good Morning,   i have closed my facebook account and cannot log in to my spotify account. I have created a new account so that the premium subscription and playlists can be transferred from...
  • blake
  • Community Legend
  • 1366 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 1366 Views
  • 12 replies
  • 0 likes

Someone hacked my account ( password changed)

Hello First i already send an e-mail to support@spotify.com , i explained everything and added every details i could. Tell me what i should do next , i really have no idea :'( Ps : sorry for my bad english , i'm trying my best to keep it readable.

  • Casual Listener
  • Hello  First i already send an e-mail to support@spotify.com , i explained everything and added every details i could.   Tell me what  i should do next , i really have ...
  • blake
  • Community Legend
  • 1213 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1213 Views
  • 3 replies
  • 0 likes

Help - deleted songs in playlist.

Help, my son has deleted songs by accident in his starred playlist. Can he get them back??

  • Regular
  • Help, my son has deleted songs by accident in his starred playlist. Can he get them back??
  • Stewron
  • Regular
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Lost all my playlists..

Hi spotify! I have a problem..I dont have a spotify account, but I just always log in with my facebook account.Now, my sister logged me out on spotify (on the ipad) en logged in with her spotify account. And now my facebook is connected to her accoun...

  • Casual Listener
  • Hi spotify! I have a problem.. I dont have a spotify account, but I just always log in with my facebook account. Now, my sister logged me out on spotify (on the ipad) en logged in with her spotify ...
  • Peter__
  • Community Legend
  • 274 Views
  • 5 replies
  • 0 likes
  • 274 Views
  • 5 replies
  • 0 likes

Spotify Premium with Student Discount

According to my subscriptions page, I don't have a subscription; I just have a free account. However, I had signed up for Premium with a student discount and according to my bank am being charged for the subscription. After I purchased Premium it did...

  • Casual Listener
  • According to my subscriptions page, I don't have a subscription; I just have a free account.  However, I had signed up for Premium with a student discount and according to my bank am being charg...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 1 replies
  • 0 likes

Being charged twice.

Yeah....how do you stop that?

  • Visitor
  • Yeah....how do you stop that?
  • Peter__
  • Community Legend
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

My spotify premium is gone

Hi there i accedently delete my spotify from facebook and now my premium account and all of my playlist are gone , how do i restore it and get back my spotify account? I think i may have overwrite my previous account with this one. I dont know if thi...

  • Visitor
  • Hi there i accedently delete my spotify from facebook and now my premium account and all of my playlist are gone , how do i restore it and get back my spotify account? I think i may have overwrite my...
  • xoriaz
  • Newbie
  • 745 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 745 Views
  • 2 replies
  • 0 likes

Royalty free music

What is licensing like with Spotify and royalty-free music with albums labelled things like royalty-free beats. Thanks

  • Newbie
  • What is licensing like with Spotify and royalty-free music with albums labelled things like royalty-free beats.   Thanks
  • Peter__
  • Community Legend
  • 1692 Views
  • 1 replies
  • 0 likes
  • 1692 Views
  • 1 replies
  • 0 likes

Boom clap

This song by the fault in our stars Charlie cnx isn't their

  • Regular
  • This song by the fault in our stars Charlie cnx isn't their
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

The sign-in form logs me into wrong account

I have two accounts, one old that existed pre facebook, and a facebook one. On the log-in page, you have two options, either type your password and username, and click "log in", or choose to log in with facebook. I have stumbled onto an issue with it...

  • Regular
  • I have two accounts, one old that existed pre facebook, and a facebook one. On the log-in page, you have two options, either type your password and username, and click "log in", or choose to log in w...
  • Peter__
  • Community Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 400 Views
  • 3 replies
  • 0 likes

Premium Subsciption - discount for non-cancellation

A few of my friends are paying half of the price I pay for my Premium subscription. They told me that they cancelled their subscription and they were prompted to a special landing page and asked to remain premium status for just 4.95€ a month. I thin...

  • Newbie
  • A few of my friends are paying half of the price I pay for my Premium subscription. They told me that they cancelled their subscription and they were prompted to a special landing page and asked to r...
  • Peter__
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes