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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165244 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165244 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11100 Views
  • 6 replies
  • 11 likes
  • Security
  • 11100 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513779 Views
  • 986 replies
  • 112 likes
  • Account
  • 513779 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125495 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125495 Views
  • 74 replies
  • 12 likes

Need help merging Cosmote subscription with my already existing Spotify FB account

As the title says I need help merging Cosmote Premium subscription with my already existing Spotify FB account. There supposed to be a page where I can do that but I can't find anything. Please help me.

  • Casual Listener
  • As the title says I need help merging Cosmote Premium subscription with my already existing Spotify FB account. There supposed to be a page where I can do that but I can't find anything. Please help ...
  • Joe
  • Community Legend
  • 203 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 203 Views
  • 3 replies
  • 0 likes

Where is the list with my favorited inteprets

Hi, today I installed the spotify update on my windows client. After that I can't find the list with the interprets "I follow". Under my music I get only all interprtes of the saved albums. Any idea? Best regards Thorsten

  • Regular
  • Hi,   today I installed the spotify update on my windows client. After that I can't find the list with the interprets "I follow". Under my music I get only all interprtes of the saved albums...
  • Joe
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 151 Views
  • 1 replies
  • 0 likes

Playlists overseas

I live in the US and have Spotify there, not premium. I downloaded Spotify on a new computer while overseas in Italy. Everything's in Italian but real problem is none of my playlists are available. Any way to get to my play lists back? Thanks for any...

  • Newbie
  • I live in the US and have Spotify there, not premium. I downloaded Spotify on a new computer while overseas in Italy. Everything's in Italian but real problem is none of my playlists are available...
  • Grace
  • Spotify
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

Unlimited not premium

I purchased two $10 cards. Why don't i have premium!? This is bad and I'm very pissed off. I want to be reimbursed. It literally changed nothing on my account. Unlimited does nothing on my phone. I payed for premium

  • Newbie
  • I purchased two $10 cards. Why don't i have premium!? This is bad and I'm very pissed off. I want to be reimbursed. It literally changed nothing on my account. Unlimited does nothing on my phone. I p...
  • Grace
  • Spotify
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Wrong Link

I friend of me, suggested a song but the link is broke, please try to fix it: http://spotify.url.ph/?listen=true&song=a0ea325ec58e8bac2eed8&album=ilumina

  • Newbie
  • I friend of me, suggested a song but the link is broke, please try to fix it:  http://spotify.url.ph/?listen=true&song=a0ea325ec58e8bac2eed8&album=ilumina
  • dinomight
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Can't change country!

HI, I signed up to an account and thought it would automatically put me in New Zealand where I am but it has put me in the US and now won't let me change this. Can someone please help and change my country to New Zealand?? Thanks

  • Newbie
  • HI, I signed up to an account and thought it would automatically put me in New Zealand where I am but it has put me in the US and now won't let me change this.   Can someone please help and ...
  • dinomight
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

I want to change my email address

Hi, I sign in with facebook credentials but i want to change my email to be different from what being pulled from facebook. Please provide this feature in the upcoming releases. Thanks a lot Spotify for being the best in providing something like this...

  • Casual Listener
  • Hi,   I sign in with facebook credentials but i want to change my email to be different from what being pulled from facebook. Please provide this feature in the upcoming releases.   ...
  • MColeTrickle
  • Casual Listener
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

Solved!! Regarding deleting account process.

Dear community, I made a topic aswell a while ago about deleting my account, waited a long time aswell and never got any response. Although as soon as i made a topic here, everything got sorted out rather quickly, and they managed to move every playl...

  • Regular
  •     Dear community,     I made a topic aswell a while ago about deleting my account, waited a long time aswell and never got any response.   Although as soon as...
  • Dignified
  • Regular
  • 600 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 600 Views
  • 8 replies
  • 0 likes

change from spotify unlimited to premium

hi, i bought a gift card and the only option i had was unlimited but i wanted premium, trying to change to premium asks me my credit card data, well , i bought a gift card becausa i dont have credit or debit, help

  • Newbie
  • hi, i bought a gift card and the only option i had was unlimited but i wanted premium, trying to change to premium asks me my credit card data, well , i bought a gift card becausa i dont have credit...
  • kbrooksc
  • Community Legend
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Change Email

I want to change my email address associated with my spotify account, but I can't find the option. What should I do?

  • Visitor
  • I want to change my email address associated with my spotify account, but I can't find the option. What should I do?
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I have had spotify premium for a few months but today it just stopped working?

I've tried logging out and in again but it's still saying I don't have premium. I checked my bank account and I'm still paying. Do I have to renew it again?

  • Newbie
  • I've tried logging out and in again but it's still saying I don't have premium. I checked my bank account and I'm still paying. Do I have to renew it again?
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

All playlists are gone after blocking spotify on Facebook

hello there, i blocked all apps on facebook to stop these anoying game app requests. after that my spotify account disconected on all devices. if i try to log in with my facebook account again all my playlists and stuff are gone. also i´m not premium...

  • Newbie
  • hello there,   i blocked all apps on facebook to stop these anoying game app requests. after that my spotify account disconected on all devices. if i try to log in with my facebook account a...
  • staga
  • Casual Listener
  • 3523 Views
  • 16 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 3523 Views
  • 16 replies
  • 0 likes

Solved!! Closed facebook account, cannot log in to Spotify, created new account.

Good Morning, i have closed my facebook account and cannot log in to my spotify account. I have created a new account so that the premium subscription and playlists can be transferred from the old account to the new one. Could anyone help complete th...

  • Visitor
  • Good Morning,   i have closed my facebook account and cannot log in to my spotify account. I have created a new account so that the premium subscription and playlists can be transferred from...
  • blake
  • Community Legend
  • 1388 Views
  • 12 replies
  • 0 likes
  • Account
    Login
  • 1388 Views
  • 12 replies
  • 0 likes

Someone hacked my account ( password changed)

Hello First i already send an e-mail to support@spotify.com , i explained everything and added every details i could. Tell me what i should do next , i really have no idea :'( Ps : sorry for my bad english , i'm trying my best to keep it readable.

  • Casual Listener
  • Hello  First i already send an e-mail to support@spotify.com , i explained everything and added every details i could.   Tell me what  i should do next , i really have ...
  • blake
  • Community Legend
  • 1223 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1223 Views
  • 3 replies
  • 0 likes

Help - deleted songs in playlist.

Help, my son has deleted songs by accident in his starred playlist. Can he get them back??

  • Regular
  • Help, my son has deleted songs by accident in his starred playlist. Can he get them back??
  • Stewron
  • Regular
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Lost all my playlists..

Hi spotify! I have a problem..I dont have a spotify account, but I just always log in with my facebook account.Now, my sister logged me out on spotify (on the ipad) en logged in with her spotify account. And now my facebook is connected to her accoun...

  • Casual Listener
  • Hi spotify! I have a problem.. I dont have a spotify account, but I just always log in with my facebook account. Now, my sister logged me out on spotify (on the ipad) en logged in with her spotify ...
  • Peter__
  • Community Legend
  • 278 Views
  • 5 replies
  • 0 likes
  • 278 Views
  • 5 replies
  • 0 likes

Spotify Premium with Student Discount

According to my subscriptions page, I don't have a subscription; I just have a free account. However, I had signed up for Premium with a student discount and according to my bank am being charged for the subscription. After I purchased Premium it did...

  • Casual Listener
  • According to my subscriptions page, I don't have a subscription; I just have a free account.  However, I had signed up for Premium with a student discount and according to my bank am being charg...
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 223 Views
  • 1 replies
  • 0 likes

Being charged twice.

Yeah....how do you stop that?

  • Visitor
  • Yeah....how do you stop that?
  • Peter__
  • Community Legend
  • 281 Views
  • 5 replies
  • 0 likes
  • 281 Views
  • 5 replies
  • 0 likes

My spotify premium is gone

Hi there i accedently delete my spotify from facebook and now my premium account and all of my playlist are gone , how do i restore it and get back my spotify account? I think i may have overwrite my previous account with this one. I dont know if thi...

  • Visitor
  • Hi there i accedently delete my spotify from facebook and now my premium account and all of my playlist are gone , how do i restore it and get back my spotify account? I think i may have overwrite my...
  • xoriaz
  • Newbie
  • 772 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 772 Views
  • 2 replies
  • 0 likes