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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4438 Views
  • 0 replies
  • 9 likes
  • Security
  • 4438 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463472 Views
  • 974 replies
  • 110 likes
  • Account
  • 463472 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205105 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205105 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112901 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112901 Views
  • 72 replies
  • 12 likes

requested password reset for the last two days, no email from spotify

I requested a password reset. I recieve the email saying my ticket is open but I have not gotten a response for 2 days. Should it really take 2 days to get a reset password link? Since I can only send emails to support and they have not responded wha...

  • Music Fan
  • I requested a password reset. I recieve the email saying my ticket is open but I have not gotten a response for 2 days. Should it really take 2 days to get a reset password link? Since I can only sen...
  • oreoz
  • Casual Listener
  • 2189 Views
  • 25 replies
  • 0 likes
  • Login
  • 2189 Views
  • 25 replies
  • 0 likes

Spotify Fall # 01536092, 01526162 and 01496669

Was previously a premium member, but had to let my subscription go last month short before the renewal, as I had no money for it. Then on the 30th I had some cash again and noticed they now have an unlimited service so I signed up for that. At the ve...

  • Regular
  • Was previously a premium member, but had to let my subscription go last month short before the renewal, as I had no money for it. Then on the 30th I had some cash again and noticed they now have an u...
  • Peter__
  • Community Legend
  • 343 Views
  • 8 replies
  • 0 likes
  • 343 Views
  • 8 replies
  • 0 likes

Solved!! Unlink account from Facebook

I've got a Spotify Free account. I've previously linked it to my Facebook account, but now I can't seem to fully unlink it.Even though I've pressed every possible "Disconnect from Facebook" button (which are positioned in various sections of the site...

  • Casual Listener
  • I've got a Spotify Free account. I've previously linked it to my Facebook account, but now I can't seem to fully unlink it. Even though I've pressed every possible "Disconnect from Facebook" butto...
  • SuzyIsHere
  • Newbie
  • 1428 Views
  • 6 replies
  • 0 likes
  • Account
  • 1428 Views
  • 6 replies
  • 0 likes

Solved!! Move payment

my trial period ends 06-20-2014, but there is an offer to pay before 06-15-2014 and get 2 free months, can i pay earlier or is the same story, I have to cancel and resuscribe again?

  • Casual Listener
  • my trial period ends 06-20-2014, but there is an offer to pay before 06-15-2014 and get 2 free months, can i pay earlier or is the same story, I have to cancel and resuscribe again?
  • palmoga
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Premium Account gone?

Dear Mods, I own a premium account for approx. a year or so, After the recet update on my mobile device (htc) and dekstop application I ca not use the premium features anymore. My payment mehtod is via invoice billing (klarna ab).I do not know why my...

  • Casual Listener
  • Dear Mods,   I own a premium account for approx. a year or so, After the recet update on my mobile device (htc) and dekstop application I ca not use the premium features anymore. My payment ...
  • Peter__
  • Community Legend
  • 341 Views
  • 5 replies
  • 0 likes
  • 341 Views
  • 5 replies
  • 0 likes

spotify user through facebook

I have my spotify through my facebook. Can I change it so that I can only use my spotify with username and password instead of using it through facebook?

  • Newbie
  • I have my spotify through my facebook. Can I change it so that I can only use my spotify with username and password instead of using it through facebook?
  • Peter__
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can't log in from phone anymore

I can no longer log in from my Android phone, even though the same log in info can be used on my ipad and desktop computer successfully. Account is NOT linked to Facebook (and I don't want it to be).I have tried deleting and redownloading without suc...

  • Newbie
  • I can no longer log in from my Android phone, even though the same log in info can be used on my ipad and desktop computer successfully. Account is NOT linked to Facebook (and I don't want it to be...
  • Peter__
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

now free?

So the new app i downloaded and on your website says that spoitify is now free on mobile devices. i just got charged for my premium subscription. what am i paying for if it is free to everyone on mobile now?????

  • Newbie
  • So the new app i downloaded and on your website says that spoitify is now free on mobile devices.  i just got charged for my premium subscription.  what am i paying for if it is free to eve...
  • Peter__
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Cancelled my subscription but still got charged?

I cancelled my subscription last month but I still got charged. I would like to know how I can reverse this as I did not authorize Spotify to take money from my account.

  • Casual Listener
  • I cancelled my subscription last month but I still got charged. I would like to know how I can reverse this as I did not authorize Spotify to take money from my account.
  • Peter__
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 580 Views
  • 3 replies
  • 0 likes

Renew auto-recurring subscription before auto-payment date.

For some reasons, my card provider only allows on-line transactions within 15 minutes after I enter my pin code on my mobile device. After that all transactions become locked until I choose to unlock again. They're probably doing this for security re...

  • Newbie
  • For some reasons, my card provider only allows on-line transactions within 15 minutes after I enter my pin code on my mobile device. After that all transactions become locked until I choose to unlock...
  • Peter__
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Can't resubscribe with 30 days free

I received this email from Spotify : Spotify Hello, From June 13, you no longer have access to your Spotify Premium service via SFR. Do not worry your Spotify account and playlists do not disappear, you always have access to the free version of Spoti...

  • Visitor
  • ...t bénéficier d'une incroyable qualité sonore, de l'accès à vos playlists en mode hors-connexion et sans publicité, il vous suffit de vous rendre à l'url suivante pour vous abonner à Spotify Premium e...
  • user-removed
  • Not applicable
  • 552 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 552 Views
  • 7 replies
  • 0 likes

I paid for Premium but my Account does not show it

Not very good on computers but on Saturday I upgraded 3 months for price of 2 Premium My account does not show premium and still shows that I have free edition, I do not have any premium features. I have removed and reinstalled it and still does not ...

  • Casual Listener
  •  Not very good on computers but on Saturday I upgraded 3 months for price of 2 Premium   My account does not show premium and still shows that I have free edition, I do not have any pre...
  • Peter__
  • Community Legend
  • 477 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 477 Views
  • 5 replies
  • 0 likes

Solved!! Is there a way to delete my playlist history from my account if I don't want to ever recover it?

Sorry, question in topic. It seems if could get cluttered. Can I delete that online somehow if I know I will never want to recover?

  • Music Fan
  • Sorry, question in topic. It seems if could get cluttered. Can I delete that online somehow if I know I will never want to recover?
  • Peter__
  • Community Legend
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Facebook cancelled : Spotify still charging me

So just about a week ago, I cancelled my facebook account. Not de-activated. I cancelled it, its gone. My spotify account was linked to my facebook account, and now spotify is still charging me even though I don't have a facebook account anymore. I c...

  • Newbie
  • So just about a week ago, I cancelled my facebook account.  Not de-activated.  I cancelled it, its gone.  My spotify account was linked to my facebook account, and now spotify is still...
  • Peter__
  • Community Legend
  • 475 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 475 Views
  • 4 replies
  • 0 likes

Hur avsluta Unlimited och påbörja Premium

Jag har ett konto Unlimited. Fick ett år gratis Premium när jag köpte telefon av Telia. Aktiverade det inte då. Betalar nu både för unlimited och Premium. Vill ha Premium och avsluta Unlimited och ha kvar mina spellistor. Hur gör jag?

  • Casual Listener
  • Jag har ett konto Unlimited. Fick ett år gratis Premium när jag köpte telefon av Telia. Aktiverade det inte då. Betalar nu både för unlimited och Premium. Vill ha Premium och avsluta Unlimited och ha...
  • thomasbern
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Renewal of premium subscription

Hi there, I have had a spotify premium subscription which was originally paid for by gift card, but now i cannot renew to subscription by visa. the subscription section of the website goes through the motions but does not connect to the card payment ...

  • Casual Listener
  • Hi there,   I have had a spotify premium subscription which was originally paid for by gift card, but now i cannot renew to subscription by visa. the subscription section of the website go...
  • garymaryr
  • Casual Listener
  • 323 Views
  • 6 replies
  • 0 likes
  • 323 Views
  • 6 replies
  • 0 likes

Please help!

I have emailed you about an issue I am experiencing. Please can someone reply or give me a number I can contact you on please? Despite paying for a premium service, I have been shut out of my downloaded playlists on my phone. Jenny Thanks

  • Casual Listener
  • I have emailed you about an issue I am experiencing. Please can someone reply or give me a number I can contact you on please? Despite paying for a premium service, I have been shut out of my downloa...
  • Peter__
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium
  • 122 Views
  • 1 replies
  • 0 likes

Spotify Premium ist weg jetzt Free

Hallo Hab ein Problem und das ärgert mich ziemlichHabe alles immer gezahlt und habe seit Freitag kein spotify Premium mehr es wurde einfach auf spotify Free zurückgesetztWarum Und wenn ihr es nicht wisst wo finde ich ein Ansprechpartner von spotify?D...

  • Casual Listener
  • Hallo Hab ein Problem und das ärgert mich ziemlich Habe alles immer gezahlt und habe seit Freitag kein spotify Premium mehr es wurde einfach auf spotify Free zurückgesetzt Warum Und wenn ihr es...
  • Peter__
  • Community Legend
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Unauthorised Subscription

I've just noticed that £9.99 has been taken out of my account by spotify, but I'm not a premium subscriber! How long has this been going on?! Please refund.

  • Newbie
  • I've just noticed that £9.99 has been taken out of my account by spotify, but I'm not a premium subscriber! How long has this been going on?! Please refund.
  • Peter__
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify E-Card not received

Today I bought an E-Card providing 1 Month of Premium Service on Spotify. Unfortunately I didn't recieve the Receipt to the E-Mail Adress provided. I sent a few test Mails to that Adress, to ensure that the problem is not in the nature of a Delay at ...

  • Newbie
  • Today I bought an E-Card providing 1 Month of Premium Service on Spotify. Unfortunately I didn't recieve the Receipt to the E-Mail Adress provided. I sent a few test Mails to that Adress, to ensu...
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium
  • 280 Views
  • 1 replies
  • 0 likes