Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291044 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541140 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129666 Views
74 replies
12 likes
For some reason the following music is randomly playing on my phone and compute every other day or so: - music by Julian Fugart https://open.spotify.com/user/dupain11/playlist/7rqzAXvewTD14x7asyn53l; and- music by Dave Skuts https://open.spotify.com/...
For some reason the following music is randomly playing on my phone and compute every other day or so: - music by Julian Fugart https://open.spotify.com/user/dupain11/playlist/7rqzAXvew...
Newbie
4193 Views
14 replies
2 likes
Ich wuerde gerne diesen Account loeschen und mich erneut anmelden. Nun meine Frage: Ist es moeglich mir einen neuen Account mit der Email dieses Accounts zu erstellen wenn dieser geloescht wird?
Ich wuerde gerne diesen Account loeschen und mich erneut anmelden. Nun meine Frage: Ist es moeglich mir einen neuen Account mit der Email dieses Accounts zu erstellen wenn dieser geloescht wird?
Moderator
10099 Views
5 replies
0 likes
I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is an individual account. The other is a student accou...
I just started a free family premium trail. I have 2 family members who have existing Spotify accounts. I would like to add them to my plan, and have them keep their settings and history etc. One is ...
Spotify Star
3580 Views
3 replies
0 likes
Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my release radar are NOT from the artists I follow. The ...
Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my re...
Roadie
800 Views
2 replies
0 likes
PlanFree/Premium CountryGermany My Question or IssueI deleted an account and after over a week the account can still be found in the search, which is not good, because after deleting the account, I created a new one, with the same name but an other m...
Plan Free/Premium Country Germany My Question or Issue I deleted an account and after over a week the account can still be found in the search, which is not good, because after d...
Moderator
2243 Views
1 replies
0 likes
I have just redeem a 3months spotify gift card and my question is if i redeem another gift card,for instance,i ender a 6months gift card right now,will it add up to 9months or will it just overlap it with just 6months?Because i've got several gift ca...
I have just redeem a 3months spotify gift card and my question is if i redeem another gift card, for instance,i ender a 6months gift card right now,will it add up to 9months or will it just overlap ...
Casual Listener
3453 Views
2 replies
0 likes
Recently purchased a Premium family plan. I am the manager and sent an email invite to my wife, who lives in the same house, to join the family plan. She logged into her existing free account and entered our home address just for Spotify to say she i...
Recently purchased a Premium family plan. I am the manager and sent an email invite to my wife, who lives in the same house, to join the family plan. She logged into her existing free account a...
Moderator
433 Views
1 replies
0 likes
Hey there, I tried to edit my profile in the edit profile section ("Profil bearbeiten" on the german website). In particular, I tried to untick the sharing of registration data thing. But when I click the save button it gives me an error saying that ...
Hey there, I tried to edit my profile in the edit profile section ("Profil bearbeiten" on the german website). In particular, I tried to untick the sharing of registration data thing. But wh...
Moderator
2004 Views
7 replies
0 likes
I am attempting to update my method of payment for my Spotify Premium Student account. I am sure that I am entering my card number correctly and have tried using both Safari and Chrome but after I enter my information and click update, I keep receivi...
I am attempting to update my method of payment for my Spotify Premium Student account. I am sure that I am entering my card number correctly and have tried using both Safari and Chrome but after I en...
Spotify Legend
814 Views
1 replies
0 likes
Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois cartões, já que a primeira tentativa não houve êxito, ...
Precisei cancelar o meu cartão de crédito, ficando apenas com meus cartões de débito, dessa forma, me foi solicitado a alteração do método de pagamento. Tentei realizar a mudança com os meus dois car...
Spotify Star
402 Views
1 replies
0 likes
Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried to reset my password but I never get an Mail kann a...
Hey guys I have Spotify premium a Long Time and I am very happy with it but for 2 days I randomly got logged out my account and I thought Mhh ok than I tried to log in again but I can’t than I tried ...
Spotify Star
431 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 6s+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was randomly logged ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Device (iPhone 6s+) Operating System (iOS 10, ...
Spotify Star
1623 Views
9 replies
0 likes
PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueEvery week my Discover Weekly playlist is full with Japanese songs and I never listen to Japanese music.I am afraid that someone hacked...
Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu My Question or Issue Every week my Discover Weekly playlist is full with Japanes...
Spotify Star
589 Views
3 replies
0 likes
I recently changed my display name and now my display name is not showing up in the top right. Instead, it is my automatically generated username comprised of random numbers and letters (I'm aware that Spotify gives users a random username so I've se...
I recently changed my display name and now my display name is not showing up in the top right. Instead, it is my automatically generated username comprised of random numbers and letters (I'm aware th...
Roadie
775 Views
1 replies
0 likes
Jag kan inte uppdatera betalningsinformation, varje gång jag försöker kommer en felskylt upp. Hjälp! Börjar bli frustrerande...
Jag kan inte uppdatera betalningsinformation, varje gång jag försöker kommer en felskylt upp. Hjälp! Börjar bli frustrerande...
Spotify Legend
582 Views
3 replies
0 likes
Hello, I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?
Hello, I can search and find my public playlists but i can't find my profile by searching. I have more followers than any other user with similar name. Any advice or solution please?
Casual Listener
828 Views
2 replies
1 likes
A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected all devices via the Spotify account page, that seeme...
A couple of months ago I noticed a PS4 appearing on my connected devices on my Spotify Desktop Client, I don't own one, so I though I was hacked somehow, then I changed my password and disconnected a...
Casual Listener
994 Views
3 replies
2 likes
My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere. I also changed my email since the one associated ...
My account appeared to be hacked. At the time I had many playlist, and premium. I went to the Spotify website to fix this issue. I followed the steps and I reset my password and logged out everywhere...
Regular
749 Views
1 replies
1 likes
Hi, For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the push notifications for the Android, iOS and desktop applications. I...
Hi, For the last 2 months I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc. I stopped getting both the emails and the pu...
Visitor
1641 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
403 Views
1 replies
0 likes
