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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Aboodi
  • Newbie
  • 245081 Views
  • 416 replies
  • 25 likes
  • Account
    Free
  • 245081 Views
  • 416 replies
  • 25 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12725 Views
  • 6 replies
  • 11 likes
  • Security
  • 12725 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527405 Views
  • 989 replies
  • 113 likes
  • Account
  • 527405 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127732 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127732 Views
  • 74 replies
  • 12 likes

Sign me off of every device

Please sign me off of every account please

  • Newbie
  • Please sign me off of every account please
  • Joe
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Streaming issues

I'm very annoyed about streaming continously pauses. I can run other services such as HD streaming videos without problems so there's nothing wrong with my internet provider. I have a premium account and I'm on windows.

  • Casual Listener
  • I'm very annoyed about streaming continously pauses. I can run other services such as HD streaming videos without problems so there's nothing wrong with my internet provider. I have a premium account...
  • Joe
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Upgrade to Premium

Within 2 days i've tried to upgrade to Premium with a prepaid card. It has costed me €.60,= but my account is set to Unlimited! Since there's no way of changing this within the current settings I'm seeking advice and a solution. Is there a quick fix ...

  • Visitor
  • Within 2 days i've tried to upgrade to Premium with a prepaid card. It has costed me €.60,= but my account is set to Unlimited! Since there's no way of changing this within the current settings I'm...
  • user-removed
  • Not applicable
  • 997 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 997 Views
  • 12 replies
  • 0 likes

charged after cancelling Premium

Last month, I decided to cancel my Premium account on Spotify, bacuase I need the money for other things at the moment, and the free one would be good enough for my needs at the moment...I went through the whole caboodle, and even got to listen to th...

  • Newbie
  • Last month, I decided to cancel my Premium account on Spotify, bacuase I need the money for other things at the moment, and the free one would be good enough for my needs at the moment...I went throu...
  • Joe
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Account Hacked

Good afternoon, I have opened up 2 cases in the last 24 hours. The response to my first case was explaining to me how to reset my password, and even shared with me a bit of the email address tha was in the account, that was not mine. I explained in t...

  • Newbie
  • Good afternoon,   I have opened up 2 cases in the last 24 hours.  The response to my first case was explaining to me how to reset my password, and even shared with me a bit of the email...
  • Joe
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

You have DJ Steve Martin, under/linked with, Steve Martin the banjo player/comedian/actor

Latest Release - Who Are You by Steve Martin & Fabio Lenzi / W.A.Y. This is filed with Steve Martin, the banjo player.

  • Regular
  • Latest Release - Who Are You by Steve Martin & Fabio Lenzi / W.A.Y.  This is filed with Steve Martin, the banjo player.
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Other
  • 209 Views
  • 1 replies
  • 0 likes

Change acct details

Hi I originally started my spotify account via Facebook but I want to close my Facebook acct so could I delete my current account and then register again with new details?

  • Casual Listener
  • Hi I originally started my spotify account via Facebook but I want to close my Facebook acct so could I delete my current account and then register again with new details?
  • Penelopequilter
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Spotify is charging me!

Hi Just realized that Spotify have been charging me every single month for a while..! I bought the unlimited version once, but since then I have used free version. I have 2 different accounts according to different e-mails, and when I log in to both ...

  • Regular
  • Hi   Just realized that Spotify have been charging me every single month for a while..! I bought the unlimited version once, but since then I have used free version. I have 2 different accou...
  • Jamie
  • Spotify Legend
  • 1102 Views
  • 14 replies
  • 0 likes
  • Subscription
  • 1102 Views
  • 14 replies
  • 0 likes

Problems trying subscribe Premium - not supported

I am trying to subscribe to the Premium version, but every time I click to sign it returns me the following message: not supported And nothing else ..

  • Newbie
  • I am trying to subscribe to the Premium version, but every time I click to sign it returns me the following message: not supported And nothing else ..
  • Jamie
  • Spotify Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Solved!! How can i save a Playlist and add it to a new account?

Hello TogetherI deactivated my Facebook account like a houndred times but always when i use Spotify my Facebook goes online and activated. I know that once regeistered with facebook, theres no return, but however i have two questions about other poss...

  • Visitor
  • Hello Together I deactivated my Facebook account like a houndred times but always when i use Spotify my Facebook goes online and activated.  I know that once regeistered with facebook, ther...
  • Jamie
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! Lost important playlist

I have already posted a message some days ago but suddenly no admin or mod or whatever replied anymore and apparently just dropped my case; Simply put: I lost my playlist with all my songs, it was somehow deleted. A mod said my account might be dupli...

  • Regular
  • I have already posted a message some days ago but suddenly no admin or mod or whatever replied anymore and apparently just dropped my case; Simply put: I lost my playlist with all my songs, it was so...
  • bryanherron
  • Casual Listener
  • 860 Views
  • 13 replies
  • 0 likes
  • 860 Views
  • 13 replies
  • 0 likes

Cancel subscription

I think I signed up by mistake. I cannot afford any subscription at this time so need to cancel. Cannot find correct web address to cancel. So difficult to find. Please cancel asap. Thankyou Please someone help. I am afraid it will take money from me...

  • Casual Listener
  • I think I signed up by mistake. I cannot afford any subscription at this time so need to cancel. Cannot find correct web address to cancel. So difficult to find. Please cancel asap. Thankyou Please...
  • Joe
  • Community Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Music play paused because account being used somewhere else

My account is pausing in the middle of song play and saying that it has been paused because another account is using it. However, there is no other account using it. I even went in and change my password on Spotify and Facebook and that did not fix t...

  • Casual Listener
  • My account is pausing in the middle of song play and saying that it has been paused because another account is using it.  However, there is no other account using it.  I even went in and ch...
  • Joe
  • Community Legend
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Charged early, ripped me off before I could cancel subscription.

I am scheduled to be charged every month on the 23rd. Today is is the 22nd and I have already been charged.

  • Visitor
  • I am scheduled to be charged every month on the 23rd.  Today is is the 22nd and I have already been charged.
  • Grace
  • Spotify
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Username shown as numbers

I have a Spotify account connected to my Facebook profile. A few days ago instead of my name my username is shown as numbers. It is like that on the right top of the player and it is how my followers see my activity. Also if they search my profile us...

  • Newbie
  • I have a Spotify account connected to my Facebook profile. A few days ago instead of my name my username is shown as numbers. It is like that on the right top of the player and it is how my followers...
  • Joe
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

lost spotify premium while still paying for it!

I have had premium for a couple of months problem free. Then one day my premium just dissapared. We checked our payments and we have payed for it. Please help

  • Casual Listener
  • I have had premium for a couple of months problem free. Then one day my premium just dissapared. We checked our payments and we have payed for it. Please help
  • Joe
  • Community Legend
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Help with Acount (ASAP please)

I need some assistance Im deactivating my facebook account becuase of some personal issues and i want to keep usig my spotify account but its linked to my facebook, Is there a way to keep using spotify without facebook. i dont want to reactivate my a...

  • Newbie
  • I need some assistance   Im deactivating my facebook account becuase of some personal issues and i want to keep usig my spotify account but its linked to my facebook, Is there a way to keep ...
  • Joe
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

HELP: Installed Spotify . It needs to log in 2 times and I can't log in at the 2nd time.

Hi folks, I have installed Spotify for a while. It never asked me to log in twice but it does this morning. It was success to log in at first but it popped up a brower to ask me to log in/ sign up again and I failed to log in at the 2nd time. Anyone ...

  • Newbie
  • Hi folks,    I have installed Spotify for a while. It never asked me to log in twice but it does this morning. It was success to log in at first but it popped up a brower to ask me to l...
  • Grace
  • Spotify
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Premium account disabled

I have an premium account, my username is "evanam" and I paid for my premium account with an amex or giftcards. Four days ago I received an email saying that my account was disabled because of a chargeback. I have never filed a chargeback against spo...

  • Newbie
  • I have an premium account, my username is "evanam" and I paid for my premium account with an amex or giftcards.  Four days ago I received an email saying that my account was disabled because ...
  • Grace
  • Spotify
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! spotify couldn´t take money from my account

What will happen now when my subscription is unpayed? Have filled the account with money again so how create a new payment / automatic payment

  • Casual Listener
  • What will happen now when my subscription is unpayed? Have filled the account with money again so how create a new payment / automatic payment 
  • jacobwalker
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 560 Views
  • 2 replies
  • 0 likes