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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9847 Views
  • 3 replies
  • 9 likes
  • Security
  • 9847 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492424 Views
  • 981 replies
  • 111 likes
  • Account
  • 492424 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213536 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213536 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122484 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122484 Views
  • 72 replies
  • 12 likes

Solved!! Gift card for a friend who lives in another country - any chance to make it work?

Hi Im in UK and want to buy a 6 months premium subscription gift card for a friend in Holland. After reading the T&C's and browsing the forum it still remains somewhat unclear if it's possible (I've seen an issue resolved for a guy from UK who bought...

  • Casual Listener
  • Hi   Im in UK and want to buy a 6 months premium subscription gift card for a friend in Holland. After reading the T&C's and browsing the forum it  still remains somewhat uncle...
  • washdirtyblonde
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • Premium
  • 463 Views
  • 2 replies
  • 0 likes

two mobile phones

hello i have two iphones, if i subscrive to premium what to i get? Can i have acess to my acount in both mobile phones? Thanks

  • Casual Listener
  • hello i have two iphones, if i subscrive to premium what to i get? Can i have acess to my acount in both mobile phones? Thanks 
  • Jamie
  • Spotify Legend
  • 1764 Views
  • 11 replies
  • 1 likes
  • 1764 Views
  • 11 replies
  • 1 likes

Can't change my country

I'm currently stationed overseas and I've been here for the past three years. I've had my spotify account for over a year (I think about two years, I don't exactly remember) and now suddenly I can't use it because my country does not match my IP addr...

  • Newbie
  • I'm currently stationed overseas and I've been here for the past three years. I've had my spotify account for over a year (I think about two years, I don't exactly remember) and now suddenly I can't ...
  • Peter__
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 183 Views
  • 1 replies
  • 0 likes

email address change

is there a way i can change from email account to another? i signed up with my outlook.com account...I want to switch back to my gmail.com so i get all updates from the forums...etc to that account Thanks

  • Regular
  • is there a way i can change from email account to another?  i signed up with my outlook.com account...I want to switch back to my gmail.com so i get all updates from the forums...etc to that acc...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

Inquiry

Will I receive new receipt when my payment has already been made?

  • Casual Listener
  • Will I receive new receipt when my payment has already been made?
  • Peter__
  • Community Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • Account
  • 390 Views
  • 2 replies
  • 0 likes

Log in failure

I have tried several times to reset my password, but then afterworth spite this unable to log in?

  • Newbie
  • I have tried several times to reset my password, but then afterworth spite this unable to log in?
  • Jamie
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

No password reset mail

This is the third time im writing to you about this problem. At first i couldnt login on saturday so i tried to reset my password but didnt receive a password reset-mail, so i wrote to you about this problem, didnt get any answer so i tried to contac...

  • Casual Listener
  • This is the third time im writing to you about this problem. At first i couldnt login on saturday so i tried to reset my password but didnt receive a password reset-mail, so i wrote to you about this...
  • Jamie
  • Spotify Legend
  • 463 Views
  • 7 replies
  • 0 likes
  • 463 Views
  • 7 replies
  • 0 likes

No Reply From Spotify

I've been trying to get in touch with you guys' customer support for a few days, and I've gotten nowhere. I was charged for a premium subscription that I cancelled, and I would like my money back. I explained this in the form, I got the response emai...

  • Newbie
  • I've been trying to get in touch with you guys' customer support for a few days, and I've gotten nowhere. I was charged for a premium subscription that I cancelled, and I would like my money back. I ...
  • Jamie
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! If I cancel my subscription, will it last until it has to be charge again

I was wondering.If I cancelled my $9.99/month subscription NOW, will I still have spotify premium until the time is up?Or will I not have it at all after I cancel it?

  • Music Fan
  • I was wondering. If I cancelled my $9.99/month subscription NOW, will I still have spotify premium until the time is up? Or will I not have it at all after I cancel it?
  • blake
  • Community Legend
  • 2668 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2668 Views
  • 1 replies
  • 0 likes

refund

I've been trying to log on to my account to change my payment but I was barely able to log onto it today to get a hold of spotify! The cc you guys charged was not suppose to be charged and on top of that i was charged again on that card for a differe...

  • Casual Listener
  • I've been trying to log on to my account to change my payment but I was barely able to log onto it today to get a hold of spotify! The cc you guys charged was not suppose to be charged and on top of ...
  • Joe
  • Community Legend
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

When using offline does it use my service?

I don't want to use my service for spotify when I don't have wifi so I turned on offline. While using the offline songs does it still use my service?

  • Newbie
  • I don't want to use my service for spotify when I don't have wifi so I turned on offline. While using the offline songs does it still use my service?
  • dinomight
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Only got 1 Month of Premium instead of 2 for 1 Month free

Hello Spotify support. I have just signed up for the above offer, but it does not seem to have applied the offer correctly to my account, as it says I wil be charged 14-07-14 which is incorrect. Yes, I did sign in through the summer offer page. Could...

  • Casual Listener
  • Hello Spotify support.   I have just signed up for the above offer, but it does not seem to have applied the offer correctly to my account, as it says I wil be charged 14-07-14 which is inco...
  • Peter__
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Premium upgrade isn't recognized on phone

Hi, I have the same problem as many, my premium account is not recognized on my android phone days after upgrading. It works in the web player. I have tried log in / log out and a clean reinstall already. My user ID is 12136058470. I log in via Faceb...

  • Casual Listener
  • Hi, I have the same problem as many, my premium account is not recognized on my android phone days after upgrading. It works in the web player. I have tried log in / log out and a clean reinstal...
  • Peter__
  • Community Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

How to help fight scams and cheats?

I was searching how to gift spotify premium and SO MANY SCAMS AND CHEATS came up! (ex. fill out this survey/download this text file/share us on facebook etc... to get a $60 Spotify premium code/12 months of Spotify Premium for free etc...) How can we...

  • Music Fan
  • I was searching how to gift spotify premium and SO MANY SCAMS AND CHEATS came up! 😞 (ex. fill out this survey/download this text file/share us on facebook etc... to get a $60 Spotify premium code/12...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Belgium Country Login Problem

Hi, Spotify keeps reporting that I am using the application in a foreign country, without indicating which one. My profile indicates country Belgium, and that is where I am based. Error: Ip validation: Can somebody help me out. Regards David

Country1.jpg Country3.jpg
  • Regular
  • Hi, Spotify keeps reporting that I am using the application in a foreign country, without indicating which one. My profile indicates country Belgium, and that is where I am based.   Er...
  • meahtenoha
  • Spotify
  • 881 Views
  • 9 replies
  • 0 likes
  • Login
  • 881 Views
  • 9 replies
  • 0 likes

ALL OF MY PLAYLISTS ARE GONE

From reading in other threads, it seems i may have disabled Facebook from my Spotify account which deactivated my original account. I had Premium, and then when I tried to log in again, it bumped me back down to Free. So I logged in again and probabl...

  • Casual Listener
  • From reading in other threads, it seems i may have disabled Facebook from my Spotify account which deactivated my original account.     I had Premium, and then when I tried to log in ag...
  • ekmitchell27
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Switching from KPN Premium to Spotify Premium not working

Hi all, For almost two years I have KPN Spotify Premium account however i'm not a customer anymore. The thing is that the creditcard from KPN is expired so Spotify premium is not working anymore. I cannot change my subscription status and it says: Yo...

KPN screenshots Spotify
  • Newbie
  • Hi all,   For almost two years I have KPN Spotify Premium account however i'm not a customer anymore. The thing is that the creditcard from KPN is expired so Spotify premium is not working a...
  • Peter__
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Change Subscription immediately

Hello everybody, I recently upgraded my Deutsche Telekom tariff, which is now including Spotify Premium. I already cancelled my existing Unlimited subscription, but I am not able to link my Spotify Account to Deutsche Telekom, as my account is sill s...

  • Casual Listener
  • Hello everybody,   I recently upgraded my Deutsche Telekom tariff, which is now including Spotify Premium. I already cancelled my existing Unlimited subscription, but I am not able to link m...
  • luca-rhk
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Spotify on Android

Why won't Spotify/Android/Smartphone recognize my Identity/Password previously established on Spotify/Windows/PC? Thanks

  • Newbie
  • Why won't Spotify/Android/Smartphone recognize my Identity/Password previously established on Spotify/Windows/PC? Thanks
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Premium Account Hacked please help!

Hi! I've just discovered that my account has probably been hacked, and I lost both my playlist and my premium account status. My username "rawghi" now seems to be associated with a fake user "Jao Bre" that stole my access. I already filled the suppor...

  • Visitor
  • Hi! I've just discovered that my account has probably been hacked, and I lost both my playlist and my premium account status. My username "rawghi" now seems to be associated with a fake user "Jao...
  • Richard
  • Community Legend
  • 513 Views
  • 19 replies
  • 0 likes
  • 513 Views
  • 19 replies
  • 0 likes