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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 473 Views
  • 0 replies
  • 7 likes
  • Security
  • 473 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441134 Views
  • 968 replies
  • 108 likes
  • Account
  • 441134 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196086 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196086 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107109 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107109 Views
  • 70 replies
  • 11 likes

Solved!! Change Password from Profile page is broken

The "Change Password" section of the Profile page is broken. When you enter a new password (twice) and then enter your old password and click Save Profile, an error occurs with the following message: "Another account is already registered with this e...

  • Regular
  • The "Change Password" section of the Profile page is broken.    When you enter a new password (twice) and then enter your old password and click Save Profile, an error occurs with the f...
  • ListenerInner
  • Regular
  • 759 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 759 Views
  • 5 replies
  • 0 likes

no connection

Hi I have internet connection but Spotify still says that i dont. I cannot log in with or without connection. Please call me.I have Spotify through telia Camilla

  • Newbie
  • Hi I have internet connection but Spotify still says that i dont. I cannot log in with or without connection. Please call me. I have Spotify through telia Camilla
  • Peter__
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

OLD FB ACCOUNT DELETED WHERE SPOTIFY PREMIUM IS CHARGED - HELP - NO REPLY FROM SPOTIFY SO FAR

Hi, I saw a lot of this topic, but all of them redirects to contact form. I've done it 3-4 times, still no reply from Spotify. !@!!@#!@#!@#@! I've deleted FB account connected with my Spotify Premium account. I have a new Spotify account without conn...

  • Casual Listener
  • Hi, I saw a lot of this topic, but all of them redirects to contact form. I've done it 3-4 times, still no reply from Spotify. !@!!@#!@#!@#@!   I've deleted FB account connected with my Sp...
  • ivanlocke
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 238 Views
  • 2 replies
  • 0 likes

Been billed twice

Hello. I've been billed twice for a bit now on my Spotify account. I've sent in a few emails, but have never received a response from anyone regarding my issues. It's been several months now, and I'm still getting charged extra for what should only b...

  • Casual Listener
  • Hello.  I've been billed twice for a bit now on my Spotify account.  I've sent in a few emails, but have never received a response from anyone regarding my issues.  It's been several m...
  • Adam
  • Roadie
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Radio

Is there a way you could reset all my radios because ivd given thumbs up and thumbs down to the wrong things

  • Newbie
  • Is there a way you could reset all my radios because ivd given thumbs up and thumbs down to the wrong things
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Facebook account

Hi everyone, I've got a question: i registered myself the first time with my Facebook account, and now I've bought the premium account. Now I have a problem: with the login with Facebook I can't follow people or artists... How can I do it? Can I crea...

  • Regular
  • Hi everyone, I've got a question: i registered myself the first time with my Facebook account, and now I've bought the premium account. Now I have a problem: with the login with Facebook I can't foll...
  • user-removed
  • Not applicable
  • 543 Views
  • 7 replies
  • 0 likes
  • 543 Views
  • 7 replies
  • 0 likes

Solved!! Premium account hacked

So this guy, guessing from USA, has hacked my account. He changed the spotify password and the email that is linked to the account. I've managed to gain access to my account through Facebook and deleted my payment and cancelled my subscription just i...

  • Casual Listener
  • So this guy, guessing from USA, has hacked my account. He changed the spotify password and the email that is linked to the account. I've managed to gain access to my account through Facebook and dele...
  • Peter__
  • Community Legend
  • 809 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Security
  • 809 Views
  • 12 replies
  • 0 likes

Spotify Gift Cards?

How do I redeem gift cards and how do I upgrade free to premium I just create spotify account. What ever code I am using it won't work?

  • Casual Listener
  • How do I redeem gift cards and how do I upgrade free to premium I just create spotify account. What ever code I am using it won't work?
  • Peter__
  • Community Legend
  • 321 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 321 Views
  • 4 replies
  • 0 likes

HELP ME!

Alright now i have tryed to login with my old user but nothing is working, i CANT GET ONLINE. I have tryed to enter forgot password but it NEVER SEND ME a mail! I CANT PLAY MUSIC from my computer but i can use it on my iphone!!!!NEED HELP!

  • Newbie
  • Alright now i have tryed to login with my old user but nothing is working, i CANT GET ONLINE. I have tryed to enter forgot password but it NEVER SEND ME a mail! I CANT PLAY MUSIC from my computer but...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 164 Views
  • 1 replies
  • 0 likes

account cancellation did not work

Hi, I cancelled my account on May 27th (effective today), as my phone subscription includes spotify. now my subscription seems to have been extended for another month and the payment has been deducted from my account. please assist. all the best, Jos

  • Casual Listener
  • Hi, I cancelled my account on May 27th (effective today), as my phone subscription includes spotify. now my subscription seems to have been extended for another month and the payment has been deduc...
  • jos1985
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Spotify shuts down

Shuts down after only part of a song plays when will this be fixed I am pissed! I pay for premium.

  • Casual Listener
  • Shuts down after only part of a song plays when will this be fixed I am pissed! I pay for premium.
  • Peter__
  • Community Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Im paying for Premium but my Account does not get the Premium features

I have been Spotify Prmium cuts for around 12 months thru Virgin, the ofer exiled with them back on 17/4 and I reinstated it with Virgin on the 18/4. Am paying for it and have only just discovered thatI am on Free. Virgin say they can't do anything a...

  • Newbie
  • I have been Spotify Prmium cuts for around 12 months thru Virgin, the ofer exiled with them back on 17/4 and I reinstated it with Virgin on the 18/4. Am paying for it and have only just discovered th...
  • Peter__
  • Community Legend
  • 308 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 308 Views
  • 2 replies
  • 0 likes

ipad login problem

Spotify works fine on my mac but I cannot log in using the same password and username on my ipad. I am logging in via spotify on the ipad and not facebook. Would appreciate any help as its pointless using spotify on the ipad.

  • Newbie
  • Spotify works fine on my mac but I cannot log in using the same password and username on my ipad. I am logging in via spotify on the ipad and not facebook. Would appreciate any help as its pointless ...
  • Peter__
  • Community Legend
  • 570 Views
  • 6 replies
  • 0 likes
  • 570 Views
  • 6 replies
  • 0 likes

Signed Up For Student Pricing and I was still Charged $9.99

So, yesterday I went through the process to obtain student pricing. I filed my proof papers weeks ago, and the site told me I was all set. Today however, I was charged 9.99 instead of the 4.99 student price. Is there any way to get my extra cash back...

  • Regular
  • So, yesterday I went through the process to obtain student pricing. I filed my proof papers weeks ago, and the site told me I was all set. Today however, I was charged 9.99 instead of the 4.99 studen...
  • Peter__
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

i have two accounts and cant log into my premium account

Hello, Ive sent three messages regarding my accounts and I have yet to hear from Spotify. I recently deactived apps on my facebook without realizing Spotify was in link to it. I'm unable to log in to my account, and when i reactivated apps, I was for...

  • Visitor
  • Hello,   Ive sent three messages regarding my accounts and I have yet to hear from Spotify. I recently deactived apps on my facebook without realizing Spotify was in link to it. I'm unable t...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Student discount after payment problem

Hello everyone.

Can anyone help? I was away last week and my card was stolen. I naturally cancelled it and unfortunately this coincided with my spotify payment. As my card was cancelled the payment bounced and my new one didn't come in time before my...

  • Newbie
  • Hello everyone. <br><br>Can anyone help? I was away last week and my card was stolen. I naturally cancelled it and unfortunately this coincided with my spotify payment. As my card was c...
  • Peter__
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Premium account download

Hi I have read the relevant threads, but I'm still not able to access all your wonderful product. I purchased preium (free 30 day trial), on 30 May ref: 1133636358. This worked on my mac and phone. The next morning when signing in my account on my ma...

  • Newbie
  • Hi   I have read the relevant threads, but I'm still not able to access all your wonderful product.   I purchased preium (free 30 day trial), on 30 May ref: 1133636358.   T...
  • Peter__
  • Community Legend
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Solved!! What happened to my premium service?

Can someone please help me? For whatever reason my auto payment wasn't taken out for my premium service. The funds where there so I don't know what happened. I contacted Spotify and they told me to try and pay via pay pal. Unless I'm blind, I don't s...

  • Casual Listener
  • Can someone please help me? For whatever reason my auto payment wasn't taken out for my premium service. The funds where there so I don't know what happened. I contacted Spotify and they told me to t...
  • Peter__
  • Community Legend
  • 843 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 843 Views
  • 4 replies
  • 0 likes

Username and password compromised after sporify hack.

Im sure i got hack before your announcement. I have only one account more with the same username and password thats on origin(EA), and that account is now lost to me. Just a couple of weeks ago i used it playing Battlefield 4. Just today i got a mess...

  • Newbie
  • Im sure i got hack before your announcement. I have only one account more with the same username and password thats on origin(EA), and that account is now lost to me. Just a couple of weeks ago...
  • Peter__
  • Community Legend
  • 322 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
  • 322 Views
  • 2 replies
  • 0 likes

Charged twice

Hello, I've been charged twice for a very long time. No I don't have a double account with both of the credit card used all this time. No I am not having a double month subscription Yes I want just 1 charge per month I would like a refund. I already ...

  • Visitor
  • Hello,   I've been charged twice for a very long time.   No I don't have a double account with both of the credit card used all this time. No I am not having a double month subscr...
  • Peter__
  • Community Legend
  • 374 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 374 Views
  • 5 replies
  • 0 likes