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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172827 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172827 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11371 Views
  • 6 replies
  • 11 likes
  • Security
  • 11371 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516031 Views
  • 986 replies
  • 113 likes
  • Account
  • 516031 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126022 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126022 Views
  • 74 replies
  • 12 likes

Premium account hacked and associated email address changed

Hi, someone has hacked into my account and has now changed over the associated email address to their own. Thsi means I cannot reset the password myself or change the email address back to mine! I've rasied a case (#1551303) and also filled in a cont...

  • Regular
  • Hi, someone has hacked into my account and has now changed over the associated email address to their own.  Thsi means I cannot reset the password myself or change the email address back to mine...
  • Jack_H
  • Spotify
  • 452 Views
  • 6 replies
  • 0 likes
  • Account
  • 452 Views
  • 6 replies
  • 0 likes

The email with the device user name and the link to set the device password was never sent

The only reason I signed up for premium was to download playlists on to my phone becuase I am a marine biologist and have many long trips to field sites with limited to zero coverage. As you can see, Spotify would be ideal for this. I have downloaded...

  • Newbie
  • The only reason I signed up for premium was to download playlists on to my phone becuase I am a marine biologist and have many long trips to field sites with limited to zero coverage. As you can see,...
  • Joe
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! I'm Sam Hunt and you're listening to Ultimate Country.

Why do i keep getting this message as i listen to the Ultimate Country playlist? I pay a monthly subscription to get no adverts or interruptions and yet i've started to hear this when listening to the Ultimate Country playlist. I can assume it has so...

  • Casual Listener
  • Why do i keep getting this message as i listen to the Ultimate Country playlist? I pay a monthly subscription to get no adverts or interruptions and yet i've started to hear this when listening to th...
  • Scargii
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Solved!! customer service ????????

is there really no way to contact customer service ? i've searched FAQ, the community forums, posted my question in the forum, tried to contact "customer service" did their "contact form" of drop boxes, so i could ask my question, nothing happens, to...

  • Regular
  • is there really no way to contact customer service ?  i've searched FAQ, the community forums, posted my question in the forum, tried to contact "customer service"  did their "contact for...
  • jaywillin
  • Regular
  • 2540 Views
  • 8 replies
  • 6 likes
  • 2540 Views
  • 8 replies
  • 6 likes

Not working :/

I recently updated to unlimited I received an email saying that I paid for it but it's still not working on my Spotify application I log in and out and it's still not working it keeps telling to update I deleted the up n downloaded again still not wo...

  • Casual Listener
  • I recently updated to unlimited I received an email saying that I paid for it but it's still not working on my Spotify application I log in and out and it's still not working it keeps telling to upda...
  • Peter__
  • Community Legend
  • 350 Views
  • 4 replies
  • 0 likes
  • Unlimited
  • 350 Views
  • 4 replies
  • 0 likes

Spotify Premium and the Student Discount

Hello, I've applied for the Spotify Student Discount, and verified my student status with SheerID as the website asked. I also received a confirmation email that I have been verified. When I click the links that should bring me "back to access your S...

  • Regular
  • Hello, I've applied for the Spotify Student Discount, and verified my student status with SheerID as the website asked. I also received a confirmation email that I have been verified. When ...
  • spotifygates
  • Regular
  • 287 Views
  • 4 replies
  • 0 likes
  • 287 Views
  • 4 replies
  • 0 likes

How long does it take for Spotify switch to free?

When it says "Spotify was unable to take funds", how long does it take for Spotify to switch back to free version?

  • Gig Goer
  • When it says "Spotify was unable to take funds", how long does it take for Spotify to switch back to free version?
  • Peter__
  • Community Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 782 Views
  • 1 replies
  • 0 likes

Old playlists

Hi all, I used to use Spotify with merely Facebook account (or at least that's how I think so) but the problem was that my old Spotify account was listed in Spain so it turned to be impossible to listen for free here in Norway after 2 weeks. What I d...

  • Regular
  • Hi all,   I used to use Spotify with merely Facebook account (or at least that's how I think so) but the problem was that my old Spotify account was listed in Spain so it turned to be imposs...
  • Peter__
  • Community Legend
  • 385 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 385 Views
  • 5 replies
  • 0 likes

I am still being charged full price but I have been verified for the student discount.

My spotify subscription states I will still be charged 9.99 plus tax but I was verified to get the student discount about a week ago. Is there a way to verify that I am indeed getting the student discount?

  • Casual Listener
  • My spotify subscription states I will still be charged 9.99 plus  tax but I was verified to get the student discount about a week ago. Is there a way to verify that I am indeed getting the stude...
  • Peter__
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Prepayed account

Hi I was using spotify premium for the last 6 months and it as ok, now i wanted to buy an other gift card to prolong my subscription next 6 months but the system tels me that gift cards are not longer available in austria. WTF?! I DO NOT WANT any reo...

  • Regular
  • Hi I was using spotify premium for the last 6 months and it as ok, now i wanted to buy an other gift card to prolong my subscription next 6 months but the system tels me that gift cards are not longe...
  • Peter__
  • Community Legend
  • 509 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 509 Views
  • 2 replies
  • 0 likes

Linking Spotify Account to Facebook Overrode Facebook Spotify

So... I had a Facebook Spotify account, and then I went to create a new Spotify because I wanted to be able to disconnect my Facebook account from my Spotify. On my standalone Spotify account, I clicked on "Connect to Facebook" thinking it would merg...

  • Regular
  • So... I had a Facebook Spotify account, and then I went to create a new Spotify because I wanted to be able to disconnect my Facebook account from my Spotify. On my standalone Spotify account, I clic...
  • versipellis
  • Casual Listener
  • 597 Views
  • 11 replies
  • 1 likes
  • 597 Views
  • 11 replies
  • 1 likes

Twitter hack

Can spotify please do a force all log off on my twitter ?

  • Casual Listener
  • Can spotify please do a force all log off on my twitter ?
  • Peter__
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
  • 337 Views
  • 1 replies
  • 0 likes

Twitter hacked

Can spotify please do a force all log off?

  • Casual Listener
  • Can spotify please do a force all log off?
  • Bsmoove
  • Casual Listener
  • 328 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 328 Views
  • 4 replies
  • 0 likes

Account Hacked

My account has been compromised, and I cannot get in touch with anyone to fix it. I have tried the support form as well as their twitter account. Basically, i tried logging into Spotify on my iPhone the other day and it failed. I could not log in at ...

  • Casual Listener
  • My account has been compromised, and I cannot get in touch with anyone to fix it.  I have tried the support form as well as their twitter account.  Basically, i tried logging into Spotify o...
  • tompeters1
  • Regular
  • 304 Views
  • 5 replies
  • 0 likes
  • 304 Views
  • 5 replies
  • 0 likes

Spotify premium

I have just changed my Facebook account and want to swap over my premium subscription. How do I do this?

  • Newbie
  • I have just changed my Facebook account and want to swap over my premium subscription. How do I do this?
  • Greg
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Facebook photo on my Spotify account

Hi. I've a "standalone" Spotify account, but last sunday I linked to my Facebook (to try) and unlinked in a couple of minute.Today, after 4 days, I still have my photo and my FB name in my apps (iPhone, Note3, Mac) instead of my unique Spotify userna...

  • Casual Listener
  • Hi. I've a "standalone" Spotify account, but last sunday I linked to my Facebook (to try) and unlinked in a couple of minute. Today, after 4 days, I still have my photo and my FB name in my apps (iP...
  • vitogiambino
  • Casual Listener
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

Premium user no longer getting premium service.

Hello, I seem to have two accounts now when logging back into my destop application. I am a paying customer for premium but somehow lost everything and am showing a new account ID. I think my old account ID was - 1234365949 new username: Username: 12...

  • Regular
  • Hello,   I seem to have two accounts now when logging back into my destop application.    I am a paying customer for premium but somehow lost everything and am showing a new ac...
  • Peter__
  • Community Legend
  • 523 Views
  • 11 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 523 Views
  • 11 replies
  • 0 likes

Where is account 1110769566

I adjusted some settings in Facebook and unfortunately I deleted te app by accident. Now spotify is logging in to a new (wrong!) spotify account that is totally empty and it is a free account but I have a premium. Help! My husband follows a few of my...

  • Regular
  • I adjusted some settings in Facebook and unfortunately I deleted te app by accident. Now spotify is logging in to a new (wrong!) spotify account that is totally empty and it is a free account but I h...
  • Richard
  • Community Legend
  • 441 Views
  • 10 replies
  • 0 likes
  • Account
  • 441 Views
  • 10 replies
  • 0 likes

Solved!! Is it desappears Unlimited Version in Spain or another countries?

I've received an error message about Spotify can't charge monthly payment and my count turn to Free (other card payments works well). When I connect I only have upgrade my account to Premium or continue in Free. I didn't receive any information about...

  • Casual Listener
  • I've received an error message about Spotify can't charge monthly payment and my count turn to Free (other card payments works well). When I connect I only have upgrade my account to Premium or conti...
  • Merik
  • Community Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 424 Views
  • 3 replies
  • 0 likes