Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 257228 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 257228 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12902 Views
  • 6 replies
  • 11 likes
  • Security
  • 12902 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528356 Views
  • 989 replies
  • 113 likes
  • Account
  • 528356 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127875 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127875 Views
  • 74 replies
  • 12 likes

message pour SPOTIFY- sur les informations des titres

Bonjour à tous et plus particulièrement à l'équipe de SPOTIFY......... Je suis utilisateur de longue datemais je trouve que l'appli n'évolue pas beaucoup notamment pour les utilisateurs "Français" 1 - A quand les informations sur les artistes en vers...

  • Casual Listener
  • Bonjour à tous et plus particulièrement à l'équipe de SPOTIFY......... Je suis utilisateur de longue date mais je trouve que l'appli n'évolue pas beaucoup notamment pour les utilisateurs "Français...
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 2 likes
  • Account
  • 273 Views
  • 1 replies
  • 2 likes

moving to other Facebook account (Playlist, etc)

Actually im using Spotify thorugh an Facebook-account, what is not mine account. I wanted to move my Playlists and my Spotify-Account to my own Facebook-account, without losing anything (Playlists, Premium, Followers, etc.) Is there a way i can switc...

  • Visitor
  • Actually im using Spotify thorugh an Facebook-account, what is not mine account. I wanted to move my Playlists and my Spotify-Account to my own Facebook-account, without losing anything (Playlists, P...
  • Joe
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Adverts

I've had spotify premium on my phone for a while with no issues.. I've recently bought an iPad and for some reason when using spotify through the iPad there are loads of adverts. Any ideas? It's really annoying. I've tried logging in and back out.Tha...

  • Casual Listener
  • I've had spotify premium on my phone for a while with no issues.. I've recently bought an iPad and for some reason when using spotify through the iPad there are loads of adverts. Any ideas? It's ...
  • Joe
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Can't redeem code

Hi, I referred a friend to Spotify. After they had created an account I received a mail with a code for a free month of Spotify premium. However, when I attempt to enter the code i received the following message: Country mismatch, Spotify Premium cod...

  • Newbie
  • Hi,   I referred a friend to Spotify.  After they had created an account I received a mail with a code for a free month of Spotify premium. However, when I attempt to enter the code i...
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Quick Question

Hi guys Just a quick question, Do Spotify support team reply to e-mails on a Sunday? Cheers Tim

  • Music Fan
  • Hi guys   Just a quick question,   Do Spotify support team reply to e-mails on a Sunday?   Cheers   Tim
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

free vs. unlimited vs. premium - misleading signup

When choosing which option to resign up for I selected Unlimited, because on the subscription sign up pages it makes it seem like there only two differences between unlimited and premium. Those two things are what I do not even use, so i went with un...

  • Regular
  • When choosing which option to resign up for I selected Unlimited, because on the subscription sign up pages it makes it seem like there only two differences between unlimited and premium. Those two t...
  • Joe
  • Community Legend
  • 418 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 418 Views
  • 1 replies
  • 1 likes

All playlists gone

Started Spotify today on phone and noticed none of my playlists were there. Two days ago they were all there. Same thing on tablet and on desktop (PC) - all gone. There are only two playlists now, and I have not created any of them. The only thing th...

  • Music Fan
  • Started Spotify today on phone and noticed none of my playlists were there. Two days ago they were all there. Same thing on tablet and on desktop (PC) - all gone.   There are only two play...
  • Joe
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 268 Views
  • 3 replies
  • 0 likes

Upgrade issues

I upgraded my account to unlimited and its still telling me to upgrade before I can make my playlists available offline. I have received an email confirming my purchase.

  • Casual Listener
  • I upgraded my account to unlimited and its still telling me to upgrade before I can make my playlists available offline. I have received an email confirming my purchase.
  • Josh
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Activated spotify premium trial by mistake, how to cancel?

I download spotify and by accident I press that I want to try the spotify premium but I don't want it, because I don't even know how it works. Can some one please tell how to unsubscribe to it Edited subject, so folks can find it better with some hel...

  • Newbie
  • I download spotify and by accident I press that I want to try the spotify premium but I don't want it, because I don't even know how it works. Can some one please tell how to unsubscribe to it &nbs...
  • user-removed
  • Not applicable
  • 763 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 763 Views
  • 1 replies
  • 0 likes

cancelling account bad customer service?

I had been trying to cancel my premium for a while now,my web browser was having issues loading the page to finish authenticating the processs, lord behold I get charged for it on the 17th even though I had been trying to cancel it. I contacted custo...

  • Casual Listener
  • I had been trying to cancel my premium for a while now,my web browser was having issues loading the page to finish authenticating the processs, lord behold I get charged for it on the 17th even thoug...
  • Joe
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! customer service issue

i was having issues with my account and the website not functioning properly and tried to contact customer service recently. though my problems were a bug with the sign out of everywhere button and someone else accessing my account, i first recieved ...

  • Regular
  • i was having issues with my account and the website not functioning properly and tried to contact customer service recently. though my problems were a bug with the sign out of everywhere button and s...
  • Joe
  • Community Legend
  • 648 Views
  • 7 replies
  • 0 likes
  • Other
  • 648 Views
  • 7 replies
  • 0 likes

Redeeming a gift card as a premium subscriber

I'm about to renew my premium subscription before it expires next week. I originally got this subscription as a gift card. Once I renew my subscription using my credit card (and billed monthly) will I be able to redeem a gift card if I get one later?...

  • Newbie
  • I'm about to renew my premium subscription before it expires next week. I originally got this subscription as a gift card. Once I renew my subscription using my credit card (and billed monthly) will ...
  • Joe
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Orange-Contract (CH) cancelled.. how can I use my Spotify Premium Account further?

Hey,my Premium Account was included in my Orange Mobilephone- Contract.. now I cancelled it. How can I use my current Spotify Account further without loosing all my playlists?Thanks!!!

  • Newbie
  • Hey, my Premium Account was included in my Orange Mobilephone- Contract.. now I cancelled it. How can I use my current Spotify Account further without loosing all my playlists? Thanks!!!
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with Account Status and Log In

Hello All, I'm having two problems. My first problem is that I am no longer able to log into my account. I signed up with Facebook but Facebook my log in won't let me use my Facebook log in credentials (user name and password or the ability to click ...

  • Visitor
  • Hello All,   I'm having two problems.   My first problem is that I am no longer able to log into my account. I signed up with Facebook but Facebook my log in won't let me use my Fac...
  • user-removed
  • Not applicable
  • 375 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Stole My Money.

Okay so I saw I was eligable for a free trial, so I clicked it. Next, I clicked procceed and right then and there Spotify charged my PayPal 10$.... Uhm....? Not okay. First of all I'm going to need my money back. I'll delete my account if I have to I...

  • Casual Listener
  • Okay so I saw I was eligable for a free trial, so I clicked it. Next, I clicked procceed and right then and there Spotify charged my PayPal 10$.... Uhm....? Not okay. First of all I'm going to need m...
  • tomnjerry74
  • Casual Listener
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes

Premium account changed to free

Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.

  • Regular
  • Can someone help I have just noticed my premium account has been changed to the free account. If it helps I get my account through my vodafone phone contract.
  • Neilrfc88
  • Regular
  • 590 Views
  • 10 replies
  • 0 likes
  • 590 Views
  • 10 replies
  • 0 likes

I've lost all my music

I am a premium member and I was randomly logged out of my account last night from my phone. I logged on and all my music is gone. i know this is the right account because it has my credit card on file and the invoice matches that to my bank account. ...

  • Newbie
  • I am a premium member and I was randomly logged out of my account last night from my phone. I logged on and all my music is gone. i know this is the right account because it has my credit card on fil...
  • Joe
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Cant log in to my account

I was logged out of my spotify account for some reason, i forgot my username and password... is there a way to recover the account? I have spotify premium , is there a way to verify my credit card to access my account?

  • Casual Listener
  • I was logged out of my spotify account for some reason, i forgot my username and password... is there a way to recover the account? I have spotify premium , is there a way to verify my credit card to...
  • Merik
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Premium account gone missing

I have had my spotify premium account for over 6 months now, and it was linked to my facebook account, i then decided to create a new facebook account and link my spotify account to the new facebook account, but when i tried to log into my spotify ac...

  • Visitor
  • I have had my spotify premium account for over 6 months now, and it was linked to my facebook account,  i then decided to create a new facebook account and link my spotify account to the new fac...
  • Rafael
  • Spotify Legend
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

facebook profile pic on spotfy account

hi i specifically did not link my facebook account to spotify , not even using the same email adress . how is it possible that my spotify profile pis is identical to the facebook one ? pls explain

  • Newbie
  • hi    i specifically did not link my facebook account to spotify , not even using the same email adress . how is it possible that my spotify profile pis is identical to the facebook o...
  • Liam
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes