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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89356 Views

9 replies

2 likes

Account
Login
  • 89356 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760921 Views

18 replies

29 likes

  • 760921 Views
  • 18 replies
  • 29 likes

Student discount?

How to get student discount? I'm a student but it says I'm ineligible for the offer?

Casual Listener

How to get student discount? I'm a student but it says I'm ineligible for the offer?

Merik

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Profile Photo without Facebook.

Hi, I've only just started using this & I don't have Facebook. Is there no other way to have a profile picture? Thanks,

Newbie

Hi,   I've only just started using this & I don't have Facebook. Is there no other way to have a profile picture? Thanks,

Jamie

Spotify Legend

1751 Views

3 replies

1 likes

  • 1751 Views
  • 3 replies
  • 1 likes

Spotify Premium not working on iPhone 5?

I've done the clean reinstallation, I am logging in with my username (not email or Facebook), I have checked my account to confirm it shows I am a Premium user. I've read a ton of these threads and none of the solutions work. Someone help please.

Newbie

I've done the clean reinstallation, I am logging in with my username (not email or Facebook), I have checked my account to confirm it shows I am a Premium user. I've read a ton of these threads and n...

Jamie

Spotify Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Hacked

On april 30th my account got hacked. It changed the e-mail to r@outlook.de. This is not my e-mail adres. It also changed the password. Nearly all my playlists were suddenly deleted. The only way i am able to log in here is because it is linked to my ...

Music Fan

On april 30th my account got hacked. It changed the e-mail to <snip>r@outlook.de. This is not my e-mail adres. It also changed the password.  Nearly all my playlists were suddenly de...

Merik

Community Legend

1315 Views

11 replies

0 likes

Account
Login
  • 1315 Views
  • 11 replies
  • 0 likes

premium membership gone

I got a new phone the other day and I went to put spotify on and logged in but my play list were gone and it was asking me to to sign up to premium when I am already a member. I'm not signed in through a Facebook account and I've tried logging in and...

Newbie

I got a new phone the other day and I went to put spotify on and logged in but my play list were gone and it was asking me to to sign up to premium when I am already a member. I'm not signed in throu...

Merik

Community Legend

1200 Views

31 replies

0 likes

  • 1200 Views
  • 31 replies
  • 0 likes

Solved!! Local Files playing when I go to the next song

I'm having an odd issue when I attempt to listen to my Spotify playlists now. Basically, when i am listening to a Spotify playlist, as soon as the song is done, it will go to a song in my Local files. It's not even respecting the shuffle or repeat, i...

Casual Listener

I'm having an odd issue when I attempt to listen to my Spotify playlists now.  Basically, when i am listening to a Spotify playlist, as soon as the song is done, it will go to a song in my Local...

essmithsd

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

non cancellation of my account

. I asked spotify to cancel my account under the section on the spotify webpage on the 14th of february 2014. I have just recently discovered that on the 24th feb 2014, 18th of march 2014 and the 19th of april 2014 £9.99 has gone out on each date.. i...

Newbie

. I asked spotify to cancel my account under the section on the spotify webpage on the 14th of february 2014. I have just recently discovered that on the 24th feb 2014, 18th of march 2014 and the 1...

robindb

Roadie

295 Views

2 replies

0 likes

Account
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! Playlist from an old account

Hi there, I used to use Spotify in Germany and had a lot of stared songs on my account. Now spotify is available here in Brazil, but I cannot access my old account and save this old stared list. Any ideas on how could I recover this list and import i...

Casual Listener

Hi there,   I used to use Spotify in Germany and had a lot of stared songs on my account. Now spotify is available here in Brazil, but I cannot access my old account and save this old stared...

Peter__

Community Legend

716 Views

5 replies

0 likes

  • 716 Views
  • 5 replies
  • 0 likes

Solved!! I want to upgrade to unlimited, not premium

Hey there, I'm keen to upgrade to unlimited spotify for $7.49 per month as on the website (NZ), but everytime I click 'Get Unlimited' I'm taken to a payment page for premium to pay $12.99 per month. How do I upgrade to unlimited as advertised?

Casual Listener

Hey there, I'm keen to upgrade to unlimited spotify for $7.49 per month as on the website (NZ), but everytime I click 'Get Unlimited'  I'm taken to a payment page for premium to pay $12.99 per...

Peter__

Community Legend

1845 Views

5 replies

0 likes

Unlimited
  • 1845 Views
  • 5 replies
  • 0 likes

Can't find playlist available online?

I've noticed a reoccuring problem in which I can't seem to find the playlists advertised in the "New Music on Spotify" emails. For example, this week there is a playlist called "First Placed Losers" by Sup Pop records. I can access it just fine throu...

Casual Listener

I've noticed a reoccuring problem in which I can't seem to find the playlists advertised in the "New Music on Spotify" emails.   For example, this week there is a playlist called "First Pla...

Peter__

Community Legend

417 Views

3 replies

0 likes

Other
  • 417 Views
  • 3 replies
  • 0 likes

Someone from spotify please help

I'm new to all this computer stuff so please excuse me. I signed for spotify through facebook by accident, i didnt want to creat a facebook profile, i only wanted to create a spotify account. I dont use my facebook. I logged out of my spoify the othe...

Newbie

I'm new to all this computer stuff so please excuse me. I signed for spotify through facebook by accident, i didnt want to creat a facebook profile, i only wanted to create a spotify account. I dont ...

Peter__

Community Legend

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

RECUPERAR LISTA BORRADA

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, por favor.

Casual Listener

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, po...

Peter__

Community Legend

260 Views

1 replies

0 likes

Other
  • 260 Views
  • 1 replies
  • 0 likes

Gift e-card not sent to recipient but payment taken.

During my payment screen I got a 502 bad gateway, refreshed the page and it said it had gone through, I have also had a payment reciept from PayPal and an email from Spotify confirming my purchase and giving me the link to redeem my code (which obvio...

Casual Listener

During my payment screen I got a 502 bad gateway, refreshed the page and it said it had gone through, I have also had a payment reciept from PayPal and an email from Spotify confirming my purchase an...

Peter__

Community Legend

351 Views

1 replies

0 likes

Premium
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Notifications on my Email

Hi. I keep receiving notifications of new songs on my email from an account associated with my facebook (old email). I bought a domain and now my facebook account has my new domain email associated When I try to cancel these notifications it says my ...

Casual Listener

Hi. I keep receiving notifications of new songs on my email from an account associated with my facebook (old email). I bought a domain and now my facebook account has my new domain email associat...

marco_iven

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

Solved!! can't change my country - Spotify appears offline :(

Hi guys. I hope you can help me. 2 weeks ago i have registered my first spotify account. In my profile appears the country USA even though i don't remember having set it. as a matter of fact i am from Germany. Now after 2 weeks that seems to be a pro...

Casual Listener

Hi guys. I hope you can help me. 2 weeks ago i have registered my first spotify account. In my profile appears the country USA even though i don't remember having set it. as a matter of fact...

kgrcatweazel

Casual Listener

1153 Views

3 replies

0 likes

Other
  • 1153 Views
  • 3 replies
  • 0 likes

Yet again, another issue has presented itself.

After a bout of being let down by the lack of response from the support team last night in regard to another accounnt I have run into another issue. I would like this account to be closed. Promptly... Thinking maybe this issue would be taken care of ...

Regular

After a bout of being let down by the lack of response from the support team last night in regard to another accounnt I have run into another issue. I would like this account to be closed. Promptly.....

Peter__

Community Legend

284 Views

1 replies

0 likes

Account
Other
Premium
  • 284 Views
  • 1 replies
  • 0 likes

Changing Login

I currenlty log in with my facebook account and I am trying to change it to login with a username and password. I don't like logging into the web player at work and having to also login to my facebook account. I haven't seen any way to change the log...

Newbie

I currenlty log in with my facebook account and I am trying to change it to login with a username and password.  I don't like logging into the web player at work and having to also login to my f...

Peter__

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Spotify being a pain

I have spotify premium free on my cellular plan but im being asked to upgrade everytime to premium. I cant play music offline and i have already tried reinstalling the whole app to no avail. Please very frustrating

Newbie

I have spotify premium free on my cellular plan but im being asked to upgrade everytime to premium. I cant play music offline and i have already tried reinstalling the whole app to no avail. Please v...

Xzenor

Music Fan

388 Views

2 replies

0 likes

Premium
  • 388 Views
  • 2 replies
  • 0 likes

Big issue; unable to log in

So; here is a run down of my situation. I was logged out of my premium spotify account via my andorid device. I cannot remember the password, so I go through the procedure to change passwords. Well, it just so happens that my email address for said a...

Regular

So; here is a run down of my situation. I was logged out of my premium spotify account via my andorid device. I cannot remember the password, so I go through the procedure to change passwords. Well, ...

R_B_F

Regular

753 Views

11 replies

0 likes

  • 753 Views
  • 11 replies
  • 0 likes

unknowingly charged for premium

i was charged for premium account after thye trial. I was un aware that i would be charged. My girlfriends account automatically went to the free version so i assumed mine would. I am not working at the moment and the charged caused my account to ove...

Newbie

i was charged for premium account after thye trial. I was un aware that i would be charged. My girlfriends account automatically went to the free version so i assumed mine would. I am not working at ...

Peter__

Community Legend

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes