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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76657 Views

28 replies

0 likes

  • 76657 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94762 Views

9 replies

2 likes

Account
Login
  • 94762 Views
  • 9 replies
  • 2 likes

Premium is working on all devices but my Iphone 5

I can't figure out how to fix this issue. When I go on my laptop or tablet I am able to use Spotify Premium just fine. When I try to use it on my phone it keeps telling me to upgrade. I tried logging out and logging back in. I tried deleting the app ...

Newbie

I can't figure out how to fix this issue. When I go on my laptop or tablet I am able to use Spotify Premium just fine. When I try to use it on my phone it keeps telling me to upgrade. I tried logging...

Peter__

Community Legend

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

playlist from other account

hi, i forgot my pass word for my spotify account and the that its tied to is old. Can someone get the playlist called "music" from the spotify account: krasho and out it on this one please thx

Newbie

hi, i forgot my pass word for my spotify account and the that its tied to is old. Can someone get the playlist called "music" from the spotify account: krasho and out it on this one please thx

Peter__

Community Legend

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

paypal payment

When I logged in this morning I got the banner message that Spotify wasn't able to get payment. I logged in at Paypal and yes.. a few euro's short. Solved that problem with adding enough money on my Paypal account. Do I need to do anything else?

Regular

When I logged in this morning I got the banner message that Spotify wasn't able to get payment. I logged in at Paypal and yes.. a few euro's short. Solved that problem with adding enough money on my ...

Peter__

Community Legend

512 Views

3 replies

0 likes

  • 512 Views
  • 3 replies
  • 0 likes

Deleting my accounts

Well, I tried to delete my Spotify accounts following the steps some people posted in this forum. The problem is that I sent several contact forms and also I replied the automatic emails they sent me, in order to contact someone... but nothing happen...

Visitor

Well, I tried to delete my Spotify accounts following the steps some people posted in this forum. The problem is that I sent several contact forms and also I replied the automatic emails they sent me...

Greg

Roadie

812 Views

7 replies

0 likes

Account
  • 812 Views
  • 7 replies
  • 0 likes

Two Accounts, same facebook, lost playlists

Hello! So I have the following issue. I used to live in the States and had a usual Spotify account (associated to facebook) with premium account linked to a US Credit card. Today I live in Chile, but I was still using my "USA" account which I still p...

Visitor

Hello!   So I have the following issue. I used to live in the States and had a usual Spotify account (associated to facebook) with premium account linked to a US Credit card. Today I live in...

user-removed

Not applicable

529 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 529 Views
  • 1 replies
  • 0 likes

Playlists missing: Spotify randomly created a new account?

Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account through facebook. The login screen would just "shake" a littl...

Casual Listener

Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account throug...

Nys

Casual Listener

268 Views

1 replies

0 likes

Account
  • 268 Views
  • 1 replies
  • 0 likes

My Subscription doesnt work

Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.

Casual Listener

Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.

Peter__

Community Legend

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Can't change country!

Hello.I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact room I was in when I created the account... So well, I w...

Casual Listener

Hello. I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact roo...

Peter__

Community Legend

590 Views

6 replies

0 likes

Account
Free
  • 590 Views
  • 6 replies
  • 0 likes

Solved!! I can't acces Spotify

Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 days premium access" and then it makes me logged out...

Regular

Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 d...

Peter__

Community Legend

1174 Views

8 replies

0 likes

Account
Login
Premium
  • 1174 Views
  • 8 replies
  • 0 likes

My premium account don´t work

I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I still got premium... What should I do?

Newbie

I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I st...

Peter__

Community Legend

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

"It appears that you've already been a premium user"

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time." Wonder, why did I get an email (below) asking me to come back (which I was about...

Visitor

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."   Wonder, why did I ...

user-removed

Not applicable

749 Views

6 replies

0 likes

Premium
  • 749 Views
  • 6 replies
  • 0 likes

Facebook conecting

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothing. Pls help

Casual Listener

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothin...

Patrol35

Casual Listener

848 Views

4 replies

0 likes

  • 848 Views
  • 4 replies
  • 0 likes

Various accounts linked to my Facebook profile

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free account, without any of my playlists and with a di...

Casual Listener

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free...

CanisLupus85

Casual Listener

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

My Spotify doesn't work in other country

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time for me is OK, I can use without any problem, so I want to bu...

Regular

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time...

Ravor

Regular

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
  • 0 likes

Solved!! Is Spotify still using P2P?

As in topic. Is Spotify still using p2p? If yes when it will be disabled?

Newbie

As in topic. Is Spotify still using p2p?   If yes when it will be disabled?

Peter__

Community Legend

1790 Views

1 replies

0 likes

  • 1790 Views
  • 1 replies
  • 0 likes

Paying for premium service.. I have no service.

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message to say that they are unavailable without the premiu...

Casual Listener

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message ...

Peter__

Community Legend

682 Views

6 replies

0 likes

Premium
  • 682 Views
  • 6 replies
  • 0 likes

Solved!! Cancel my subscription now!!!!

I'm getting billed for a service I don't even have anymore... Contact me at ...before I take further actions... Thank You

Newbie

I'm getting billed for a service I don't even have anymore... Contact me at <snip>...before I take further actions... Thank You

robzim737

Community Legend

962 Views

6 replies

0 likes

Account
  • 962 Views
  • 6 replies
  • 0 likes

Account Hacked

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials. My email address on the account has been changed to something elese so password reset emails do not get sent to me. I c...

Casual Listener

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials.    My email address on the account has been changed to...

Peter__

Community Legend

456 Views

3 replies

0 likes

Account
Login
Security
  • 456 Views
  • 3 replies
  • 0 likes

Solved!! Offline access withdrawn

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

Regular

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

Peter__

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Missing facebook friends suggestions

Hi everybody. I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify? Thanks.

Newbie

Hi everybody.   I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify?  ...

turbograham20

Newbie

5200 Views

4 replies

0 likes

  • 5200 Views
  • 4 replies
  • 0 likes