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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653826 Views

13 replies

4 likes

Account
  • 653826 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734270 Views

18 replies

29 likes

  • 734270 Views
  • 18 replies
  • 29 likes

Help gift card problem

I purchased a spotify giftcard at target about 2 months ago. It was $30.00, so I am supposed to get 3 months of premium spotify. I typed the code in spotify today because my old premium membership just ran out and I got the code " The Premium code yo...

Newbie

I purchased a spotify giftcard at target about 2 months ago. It was $30.00, so I am supposed to get 3 months of premium spotify. I typed the code in spotify today because my old premium membership ju...

Joe

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't properly recognise the country I'm in

Hi all, I moved from Spain to Switzerland and for the first month or so everything was ok but a week ago or so I can't log in to my account neither with Windows desktop aplication nor the android mobile one because it says I'm not on the country I re...

Regular

Hi all,   I moved from Spain to Switzerland and for the first month or so everything was ok but a week ago or so I can't log in to my account neither with Windows desktop aplication nor the ...

Joe

Community Legend

1487 Views

10 replies

0 likes

Account
  • 1487 Views
  • 10 replies
  • 0 likes

Playlist disappeared after credit card updated

Credit card expired. Updated card by "resigning up" as instructed. Now none of my playlists show on mobile device. Please help.

Newbie

Credit card expired.  Updated card by "resigning up" as instructed. Now none of my playlists show on mobile device.  Please help.  

Joe

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

wrong name and picture on the player

My wife logged into my spotify account on her laptop and now spotify thinks I'm her. however already disconnected her facebook account and connected with my account. but the name and her image still appears on the player. please can upgrade to the co...

Casual Listener

My wife logged into my spotify account on her laptop and now spotify thinks I'm her. however already disconnected her facebook account and connected with my account. but the name and her image st...

hugonabaismorei

Casual Listener

252 Views

2 replies

0 likes

  • 252 Views
  • 2 replies
  • 0 likes

Solved!! Unsync facebook, edit->preferences not working

tl;dr: I have my facebook profile picture on the upper right screen, but Edit->Preferences->Social media says "Connect to facebook." More detail: I created a separate spotify account from facebook so I wouldn't have to deal with Spotify scalping my d...

Casual Listener

tl;dr: I have my facebook profile picture on the upper right screen, but Edit->Preferences->Social media says "Connect to facebook."   More detail:  I created a separate spotify a...

Joe

Community Legend

2735 Views

4 replies

0 likes

  • 2735 Views
  • 4 replies
  • 0 likes

Someone else using account

I let someone borrow my account once and now they are always logging in! How do I stop them from using it?!

Casual Listener

I let someone borrow my account once and now they are always logging in! How do I stop them from using it?!

Peter__

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

help logging out all other people on my account

Hello As the subject, I need help to log out all other users or people from my account. Best regards

Casual Listener

Hello   As the subject, I need help to log out all other users or people from my account.   Best regards

Joe

Community Legend

295 Views

1 replies

0 likes

Premium
  • 295 Views
  • 1 replies
  • 0 likes

Not receiving confirmation email

I recently got a Spotify account and I plan to upgrade later on, but when I tried to log into the desktop application it rejected me saying that I haven't confirmed my email. The problem is that I never received the confirmation email, and I do not k...

Newbie

I recently got a Spotify account and I plan to upgrade later on, but when I tried to log into the desktop application it rejected me saying that I haven't confirmed my email. The problem is that I ne...

Joe

Community Legend

1299 Views

1 replies

0 likes

  • 1299 Views
  • 1 replies
  • 0 likes

Facebook Account Link Not Working

Hi, I tried to manually link my facebook account to my spotify account. I received an error. I believe it's because there's another Spotify account that is linked to my Facebook account. I need this account deleted so that I can link the correct spot...

Newbie

Hi,   I tried to manually link my facebook account to my spotify account. I received an error. I believe it's because there's another Spotify account that is linked to my Facebook account. I...

Joe

Community Legend

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Syncing to Spotify on my Boxee box by D Link

I have been using my spotify premium account on my boxee box by D link for some years now. It has always worked to my full satisfaction. As of today, there is no way of logging onto my Spotify account through the boxee. Does anybody know this problem...

Casual Listener

I have been using my spotify premium account on my boxee box by D link for some years now. It has always worked to my full satisfaction. As of today, there is no way of logging onto my Spotify acco...

Joe

Community Legend

950 Views

5 replies

0 likes

  • 950 Views
  • 5 replies
  • 0 likes

My account was charged, however my account is not upgraded

I am using Spotify for quite some time now. For some months now, I am getting mails telling me my account would be re-activated as soon as my next payment would be successful. I paid every bill so I did not mind those mails and my account was never d...

Newbie

I am using Spotify for quite some time now. For some months now, I am getting mails telling me my account would be re-activated as soon as my next payment would be successful. I paid every bill so I ...

Joe

Community Legend

282 Views

1 replies

0 likes

Account
Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

spotify won't connect

it says that spotify is in offline mode on all my devices and will not let me log in on my iphone ipad or mac air... i pay the premium price but am unable to access spotify... how can i get it back online... or get it to work again.... who can i cont...

Newbie

it says that spotify is in offline mode on all my devices and will not let me log in on my iphone ipad or mac air... i pay the premium price but am unable to access spotify... how can i get it back o...

Joe

Community Legend

245 Views

1 replies

0 likes

Premium
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Cost of Spotify Premium when travelling

Hi I live in Poland and wanna purchase Spotify Premium which costs here 20PLN/month (roughly 6.5 USD/month). I know prices of the service vary among the countries so I was wondering if the price of my monthly subscription will change if I travel abro...

Regular

Hi   I live in Poland and wanna purchase Spotify Premium which costs here 20PLN/month (roughly 6.5 USD/month). I know prices of the service vary among the countries so I was wondering if the...

Joe

Community Legend

595 Views

1 replies

0 likes

Premium
Subscription
  • 595 Views
  • 1 replies
  • 0 likes

Premium subscription linked in the wrong spotify account

Hello, I received a premium account as a gift, but I wrongly linked the subscription to my facebook account instead to my current spotify account. Is there any way to revert the process, and use my premium pass in my old spotify account? Thanks

Visitor

Hello,   I received a premium account as a gift, but I wrongly linked the subscription to my facebook account instead to my current spotify account.   Is there any way to revert the...

Joe

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Can't get past payment page on spotify premium

I'm trying to upgrade to Spotify premium using my NUS Extra discount card. I've gone to the discount website and clicked on and then I get to a payment page saying payment options paypal/visa/Amex etc. whichever one I choose when I click the "continu...

Newbie

I'm trying to upgrade to Spotify premium using my NUS Extra discount card. I've gone to the discount website and clicked on and then I get to a payment page saying payment options paypal/visa/Amex et...

Joe

Community Legend

445 Views

1 replies

0 likes

Premium
Subscription
  • 445 Views
  • 1 replies
  • 0 likes

Charged for Premium but subscription only comes up as Spotify Free

I started with a two month trial upgrade to Premium last year. After the trial period, I was charged the monthly fee of 9,99 euros. I wanted to cancel my subscription to Premium today, but my Subscription Status said I'm on Spotify Free, so there was...

Newbie

I started with a two month trial upgrade to Premium last year. After the trial period, I was charged the monthly fee of 9,99 euros. I wanted to cancel my subscription to Premium today, but my Subsc...

Joe

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! .

Casual Listener

Joe

Community Legend

952 Views

1 replies

0 likes

Other
  • 952 Views
  • 1 replies
  • 0 likes

Can't use Spotify

Hi I have a Spotify account registered in the UK and i pay with a UK credit card. I have recently moved to NZ . I was using the free spotify for the past couple of months before i left the UK but it won't let me use Spotify here in NZ. Fair doos. All...

Casual Listener

Hi   I have a Spotify account registered in the UK and i pay with a UK credit card. I have recently moved to NZ . I was using the free spotify for the past couple of months be...

Joe

Community Legend

390 Views

4 replies

0 likes

  • 390 Views
  • 4 replies
  • 0 likes

Logging out of another computer

Hi can you please log me out a computer I forgot to log out of? Thanks so muchUser name:chriscody624

Casual Listener

Hi can you please log me out a computer I forgot to log out of? Thanks so much User name:chriscody624

Joe

Community Legend

574 Views

3 replies

0 likes

Account
  • 574 Views
  • 3 replies
  • 0 likes