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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281887 Views
  • 828 replies
  • 86 likes
  • Account
  • 281887 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134013 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134013 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76041 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76041 Views
  • 63 replies
  • 8 likes

Solved!! Payment problems

Hello! I have been listening to premium for years, but now when my visa expired i got a maestro instead, and why isnt it possible to pay with that?My mastercard wont work either becasue its issued in another country.... So no automatic payments no mo...

  • Casual Listener
  • Hello! I have been listening to premium for years, but now when my visa expired i got a maestro instead, and why isnt it possible to pay with that? My mastercard wont work either becasue its issued ...
  • Peter__
  • Community Legend
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

log out

my Spotify account is in use somewhere that I am not aware of. please log all devices off of my account. My account name is padre_houston

  • Newbie
  • my Spotify account is in use somewhere that I am not aware of. please log all devices off of my account. My account name is padre_houston
  • Joe
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Last heard Artists

Hi, my "Last heard Artists" are not updating? Everywhere (iphone, ipad, PC) appeared this Artist Stromae (Recommended radio stations, last heard Artist...) although I've never heard him music of him. I cannot delete him. I'm listening now for over on...

  • Visitor
  • Hi,    my "Last heard Artists" are not updating?  Everywhere (iphone, ipad, PC) appeared this Artist Stromae (Recommended radio stations, last heard Artist...)  although I'v...
  • jizhao
  • Casual Listener
  • 347 Views
  • 5 replies
  • 0 likes
  • Other
  • 347 Views
  • 5 replies
  • 0 likes

What to do?

I've been using Spotify for ages. Wouldn't be without it now. However, I have a problem. I bought a Spotify e-card for my daughter just after Christmas. The money's gone from my bank but no e-card. I've used the contact form several times to enquire ...

  • Casual Listener
  •  I've been using Spotify for ages.  Wouldn't be without it now.  However, I have a problem.  I bought a Spotify e-card for my daughter just after Christmas.  The money's gone...
  • user-removed
  • Not applicable
  • 175 Views
  • 10 replies
  • 0 likes
  • 175 Views
  • 10 replies
  • 0 likes

Solved!! Double accounts?

I get these announcements by mail, so I logged into my account to change the alerts settings. Then when trying to save the new settings I get an error message that my e-mail address is used by another account as well... So I cannot change any setting...

  • Newbie
  • I get these announcements by mail, so I logged into my account to change the alerts settings. Then when trying to save the new settings I get an error message that my e-mail address is used by anothe...
  • user-removed
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
  • 240 Views
  • 2 replies
  • 0 likes

Cancel subscription

My husband want to cancel his subscription. He has forgotten both his username and password and can not get access to his account. His name is Even Østgulen and he has the same address as me. Please contact us on mail with answer. @forsvarsbygg.no @s...

  • Newbie
  • My husband want to cancel his subscription. He has forgotten both his username and password and can not get access to his account. His name is Even Østgulen and he has the same address as me. Pleas...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem code

So for over a year a could pay premium with paypal, until the exact same thing, like here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Payment-problems-with-PayPal-suddenly-a-credit-card-is-required/m-p/669260#M87263 happened to m...

  • Casual Listener
  • So for over a year a could pay premium with paypal, until the exact same thing, like here:    http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Payment-problems-with-PayPa...
  • user-removed
  • Not applicable
  • 886 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 886 Views
  • 4 replies
  • 0 likes

how do you change your username?

I have only just subscribed to spotify but my username is wrong. How do I change it?

  • Visitor
  • I have only just subscribed to spotify but my username is wrong. How do I change it?
  • Adam
  • Roadie
  • 347 Views
  • 5 replies
  • 0 likes
  • 347 Views
  • 5 replies
  • 0 likes

Solved!! Device Password Email Not Being Sent

Hi, I have Spotify Premium on my Facebook-linked account. I submitted a request to get a device password/username multiple times, but never received the email with the password. I've been waiting for quite some time now, so I was wondering if someone...

  • Casual Listener
  • Hi,   I have Spotify Premium on my Facebook-linked account. I submitted a request to get a device password/username multiple times, but never received the email with the password. I've been ...
  • kbarresi
  • Casual Listener
  • 314 Views
  • 5 replies
  • 0 likes
  • 314 Views
  • 5 replies
  • 0 likes

I brought a gift card but ended up losing it?

I got a gift card for Christmas but I ended up losing it. I found the receipt and got the 16 digit number and a 12 digit number but neither of them seem to do the trick. Is there any way I can use these numbers to get the one number looked up that I ...

  • Newbie
  • I got a gift card for Christmas but I ended up losing it. I found the receipt and got the 16 digit number and a 12 digit number but neither of them seem to do the trick. Is there any way I can use th...
  • Joe
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Logout all active devices + reset offline devices not working.

Hey, I've been trying to get my spotify logged out on all devices for the past week. Posted in the thread a dozen times plus changed my password everytime, also got my offline devices reset. But still it's nor logging out any of my devices, still get...

  • Regular
  • Hey,   I've been trying to get my spotify logged out on all devices for the past week. Posted in the thread a dozen times plus changed my password everytime, also got my offline devices re...
  • Joe
  • Community Legend
  • 813 Views
  • 8 replies
  • 0 likes
  • Account
  • 813 Views
  • 8 replies
  • 0 likes

I've signed up for unlimited

That should as free on your mobile devices, right? I keep getting ads even though I logged in and out, rebooted phone, deleted app and reinstalled, and logged on to my computer...What should I do? If mobile is not ad free then I want to cancel!

  • Visitor
  • That should as free on your mobile devices, right? I keep getting ads even though I logged in and out, rebooted phone, deleted app and reinstalled, and logged on to my computer... What should I do...
  • Joe
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Accounts deleting

Hello. How can I delete my accounts? I've registered account with my own nickname but I want to use my Facebook account in Spotify but when I'm clicking "Connect with Facebook" I've always received an error and then there is a connection between my F...

  • Visitor
  • Hello.   How can I delete my accounts? I've registered account with my own nickname but I want to use my Facebook account in Spotify but when I'm clicking "Connect with Facebook" I've alwa...
  • AB10
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

My premium account changed into free and playlists are gone

Hello, I have a huge problem with my Spotify account. I tried to disconnect my Spotify account from Facebook. After deleting the connection in Facebook my Spotify premium subscription was gone and all my playlists too. I read many threads here and tr...

  • Visitor
  • Hello, I have a huge problem with my Spotify account. I tried to disconnect my Spotify account from Facebook. After deleting the connection in Facebook my Spotify premium subscription was gone and al...
  • Peter__
  • Community Legend
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Vodaphone - free subscription

I've bought a Vodaphone 4G phone and with it I get free Spotify premium. I already have this, does anyone know how I can transfer the free offer to my current Spotify account ?

  • Newbie
  • I've bought a Vodaphone 4G phone and with it I get free Spotify premium.   I already have this, does anyone know how I can transfer the free offer to my current Spotify account ? ...
  • Joe
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Can't login to my account, but money'll go.

Hello, dear Community, i've wrote spotify a message three days ago and still don't get a reply - Thatswhy i am trying it here. I've got an 30-day abbo and the problem is, that i can't login to my account. I do not remember my email oder username. I J...

  • Casual Listener
  • Hello, dear Community, i've wrote spotify a message three days ago and still don't get a reply - Thatswhy i am trying it here. I've got an 30-day abbo and the problem is, that i can't login to my...
  • Sam
  • Spotify
  • 498 Views
  • 21 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 498 Views
  • 21 replies
  • 0 likes

Only letting me use shuffle play with 6 skips and I have an account I pay every month

I pay for spotify every month and just recently it's only letting me do shuffle play and allowing me 6 skips I made sure to log out and log back in! Help!!!

  • Casual Listener
  • I pay for spotify every month and just recently it's only letting me do shuffle play and allowing me 6 skips I made sure to log out and log back in! Help!!!
  • Joe
  • Community Legend
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Solved!! Boku AT&T stopped working

I signed up for spotify a couple of months ago and it was working fine until yesterday that's I didn't have spotify Premium and when I tired signing up for it again with my phone number it said AT&T phone numbers don't work

  • Newbie
  • I signed up for spotify a couple of months ago and it was working fine until yesterday that's I didn't have spotify Premium and when I tired signing up for it again with my phone number it said AT&a...
  • Sam
  • Spotify
  • 1501 Views
  • 4 replies
  • 0 likes
  • 1501 Views
  • 4 replies
  • 0 likes

Share playlist as the artist connected to my account

Hey! I've got my artist page connected to my spotify account (verified artist) and I'm trying to share a playlist to the people following the artist connected to me. How can I do that?

  • Regular
  • Hey!   I've got my artist page connected to my spotify account (verified artist) and I'm trying to share a playlist to the people following the artist connected to me. How can I do that?
  • Peter__
  • Community Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 328 Views
  • 3 replies
  • 0 likes

Solved!! Signing in

I can no longer sign in to Spotify and the help page is no help. I am a Premium member and don't want to cancel and start over (if that will even work). I enter what I thought was my username and password, but get an error. Help!

  • Regular
  • I can no longer sign in to Spotify and the help page is no help. I am a Premium member and don't want to cancel and start over (if that will even work). I enter what I thought was my username and pas...
  • Peter__
  • Community Legend
  • 284 Views
  • 5 replies
  • 0 likes
  • Login
  • 284 Views
  • 5 replies
  • 0 likes