Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I just paid for my spotify to be upgraded why is it telling me it won't be renewed until 7/8/14? Did it charge my card already? Why do I have to wait awhole month? Thank you
I use this page to change my credit card, but it always says : Oops! Something went wrong, please try again or check out our help area please help, Thanks!
The information I've read on this is a bit conflicting... I have a friend in England who already has a free Spotify account. I would like to buy for them a 12 month Spotify Premium gift card, but they will be spending a large amount of time in Poland...
I deleted a Facebook account I had linked with my Spotify account. I am no longer able to log into that Spotify account now, however I am still receiving emails related to that account. If I try to unsubscribe or update my email preferences... well, ...
Hi!I need some help because someone has taken over my account! This person deleted all of my playlists, put in their own playlists and changed my password and account information!I can still log into my account because my account is connected to face...
Spotify help staff have destroyed my paid account. I submitted online request help to change my email address on a numeric named account. I never linked my account to FaceBook. Spotify did. But since the account is now linked to an unrelated Facebook...
I recently purchased Premium On My Laptop Yet It Is Not being Recognized On My Mobile device Please Help!
bonjour ! voulant supprimer mon compte facebook, et vu que mon compte spotify actuel ne se connecte que par facebook je dois recréer un compte spotify. je me désabonne de l ancien ( j avais le prenium), je copie ma selection ( la ou j ai TOUTES mes m...
So I upgraded to unlimited but I still cannot skip more than 6 songs and I cannot play a song on demand. I did log off and in
I have looked at a few posts and nothing seems to work i logged out of my spotify account on my mobile and logged into the account on my PC and my playlists had dissaperad and there were older playlists in there place. also i do not have a Facebook a...
hola, me cree una cuenta de spotify con facebook y mi nombre de usuario quedó así: 12135132778 no hay forma de cambiarlo? es imposible recordarlo
Is there any way at all to allow me to deactivate my Facebook and keep my spotify even though theyre linked. Dont really want to have to remake all my play lists.
I just bought premium and it keeps saying to download it to listen to my songs and i tried logging out then back in but still isnt working.
For some reason i'm getting charged for both Premium and Unlimited, even though i only have premium. Could someone tell me why?
I upgraded to premium but I can't click on any song I choose and after 6 skips it tells me if I want to upgrade with only a "got it" option. After clicking it, it still does not give me the premium
Hi guys, I just bought sporify premium but only recieved one month of premium instead of 3. I dont know what went wrong. I've never bought premium before, I only used a 7 day triall on my phone. Please can anyone help me. Best regards, Fabian
My Wife has joined Spotify but I cannot follow her profile or share playlists. Whenenver I copy her URL, Name or Account number into the search bar and add her or click a link it takes me to another persons profile who has the same name as her... Can...
Hi, I just got verified by SheerID that I'm a student. However, when I get redirected to Spotify it gives me an error that I'm not elligible. What should I do? Thanks,
Please log me out from all devices.
My wife cannot login to her spotify account. She cancelled/deleted her Facebook account a few months ago. Originally, her account was tied to her Facebook account. Once FB permanently deleted the account, she was no longer able to get back into Spoti...