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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153939 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153939 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10497 Views
  • 3 replies
  • 9 likes
  • Security
  • 10497 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505213 Views
  • 985 replies
  • 112 likes
  • Account
  • 505213 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124220 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124220 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Username is numbers and I don't have a Facebook account

Plan: PremiumCountry: Canada DeviceAll DevicesOperating SystemAll operating systems My Question or IssueHello! My username changed to a bunch of numbers because I deleted my Facebook account. I did not realise that deleting my Facebook account would ...

  • Casual Listener
  • Plan: Premium Country: Canada   Device All Devices Operating System All operating systems   My Question or Issue Hello! My username changed to a bunch of numbers because I deleted ...
  • OneByBoo
  • Roadie
  • 758 Views
  • 4 replies
  • 0 likes
  • Account
  • 758 Views
  • 4 replies
  • 0 likes

Artist added to the wrong artist profile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I am in / own two artist pages on Spotify. I have accidently requested verification and ...

Screenshot_20200428_211720_com.spotify.s4a.jpg
  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi,&nb...
  • Emilia_8
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Spam Emails?

Plan:Premium I received an email from what appeared to be Spotify stating “update your account and get back to enjoying your music.” I logged into the website but did not enter any billing information or other personal info out of suspicion that the ...

  • Visitor
  • Plan: Premium   I received an email from what appeared to be Spotify stating “update your account and get back to enjoying your music.” I logged into the website but did not enter any billing...
  • Emilia_8
  • Community Legend
  • 3689 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 3689 Views
  • 1 replies
  • 0 likes

Paid for premium and ads still playing

I paid 10$ for premium two days ago and ads are still being played. I only have one account , and I’ve logged out of everything and my plan still says free. I’ve reached out to y’all hours ago and no response to this. Fix it or I want my money back n...

  • Casual Listener
  • I paid 10$ for premium two days ago and ads are still being played. I only have one account , and I’ve logged out of everything and my plan still says free. I’ve reached out to y’all hours ago and no...
  • OneByBoo
  • Roadie
  • 515 Views
  • 3 replies
  • 0 likes
  • Account
  • 515 Views
  • 3 replies
  • 0 likes

Trying to change my display name, there is no "Edit Profile" Option in mobile settings

Plan:FreeCountry:USADevice:iPhone 11 Pro & Macbook Air 13" 2017Operating System:iOS 13.4.5 & MacOS X 10.15.4 My Question or Issue:Like I stated in the title, I'm trying to change my display name. I found this support page which has instructions on ho...

  • Visitor
  • Plan: Free Country: USA Device: iPhone 11 Pro & Macbook Air 13" 2017 Operating System: iOS 13.4.5 & MacOS X 10.15.4   My Question or Issue: Like I stated in the title, I'm...
  • Luan
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 423 Views
  • 1 replies
  • 0 likes

Can someone see who reports their playlist?

My boyfriend’s ex recently made a playlist for me with an hour and 50 minutes of “**bleep** You” by CeeLo Green and Lily Allen. I recently reported the playlist title, but will she see that I was the one who reported it?

  • Visitor
  • My boyfriend’s ex recently made a playlist for me with an hour and 50 minutes of “**bleep** You” by CeeLo Green and Lily Allen. I recently reported the playlist title, but will she see that I was the...
  • EthanS1
  • Community Legend
  • 6758 Views
  • 1 replies
  • 0 likes
  • Account
  • 6758 Views
  • 1 replies
  • 0 likes

Want to change my Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change my Account with a login from Facebook to a normal Account with an log in ove...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want ...
  • OneByBoo
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 393 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Connecting account to Facebook

Hey Guys!I am new to Spotify, I just created my account with premium. When I tried to connect my account to Facebook, it turned out I already have an account connected to Facebook. I've read the FAQs, and I found out that I can disconnect my account ...

  • Casual Listener
  • Hey Guys! I am new to Spotify, I just created my account with premium. When I tried to connect my account to Facebook, it turned out I already have an account connected to Facebook.  I've re...
  • Mario
  • Spotify Legend
  • 913 Views
  • 3 replies
  • 0 likes
  • Account
  • 913 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution family member with shuffle play on audiobooks

PlanPremium FamilyCountryGermanyDeviceHuawei P 30Operating SystemAndorid 9.1.0 My Question or IssueHi all,we are using Spotify Family and I added my wife. In her app the premium button is gone, but on audiobooks she has only shuffle play.What was wro...

  • Visitor
  • Plan Premium Family Country Germany Device Huawei P 30 Operating System Andorid 9.1.0   My Question or Issue Hi all, we are using Spotify Family and I added my wife. In her app the pr...
  • Elena
  • Moderator
  • 1161 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1161 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Login On Spotify App

Greetings, on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I press login I get a message cannot connect network error som...

  • Casual Listener
  • Greetings,   on my Nvidia Shield Android Device my Spotify app it asking me to login all the time and it never use to do that it just brought me to my home page now it asks me to login when I ...
  • Xenia
  • Moderator
  • 789 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 789 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved abroad permanently

Hi, I use Spotify premium for a while from Spain and just moved to the US. I changed the country and my credit card number on my account but Spotify don't stop asking me to change the country in the settings and don't let me listen any of my playlist...

  • Visitor
  • Hi,    I use Spotify premium for a while from Spain and just moved to the US. I changed the country and my credit card number on my account but Spotify don't stop asking me to change th...
  • Elena
  • Moderator
  • 909 Views
  • 5 replies
  • 0 likes
  • 909 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Öğrenci

PlanFree/PremiumCountry Türkiye DeviceSony XZ1Operating SystemAndroid My Question or IssueÖğrenci için premium tarifesini kullandım yaklaşık 1 yıdır. Tekrar almak istedim ancak öğrenciliğimi doğrularken "bu teklifi daha önce kullandın" hatası almakta...

  • Casual Listener
  • Plan Free/Premium Country Türkiye   Device Sony XZ1 Operating System Android   My Question or Issue Öğrenci için premium tarifesini kullandım yaklaşık 1 yıdır. Tekrar almak istedi...
  • Xenia
  • Moderator
  • 492 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 492 Views
  • 2 replies
  • 0 likes

Aylık ödemem 2kere çekildi

Spotify hesabımın aylık ödemesi 1 içerisinde 10 gün ara ile 17,99tl 2 defa hesabındab çekilmiştir , lütfen iade edilsin

  • Visitor
  • Spotify hesabımın aylık ödemesi 1 içerisinde 10 gün ara ile 17,99tl 2 defa hesabındab çekilmiştir , lütfen iade edilsin  
  • OneByBoo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Country change

PlanFreeCountryFrom France to SwitzerlandDeviceSamsung A8Operating SystemAndroidMy Question or IssueHi,A few years ago I created my account in France (Free plan) but never used it. Since then I moved to Switzerland. I want to change my country in my ...

  • Casual Listener
  • Plan Free Country From France to Switzerland Device Samsung A8 Operating System Android My Question or Issue Hi, A few years ago I created my account in France (Free plan) but never used it...
  • OneByBoo
  • Roadie
  • 596 Views
  • 3 replies
  • 0 likes
  • Account
  • 596 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help to not have to choose an account on TCL Roku TV

Plan: PremiumCountry: USDevice: TCL Roku TVOperating System: unsure My Question or IssueEvery time I open spotify on my TV, it asks me to select an account (I only have 1 account on spotify). Is there a way to make it so it doesn't ask me this, and s...

  • Casual Listener
  • Plan: Premium Country: US Device: TCL Roku TV Operating System: unsure   My Question or Issue Every time I open spotify on my TV, it asks me to select an account (I only have 1 accou...
  • Xenia
  • Moderator
  • 1189 Views
  • 3 replies
  • 1 likes
  • Account
  • 1189 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unknown people are using my account

I have got in the past few days many logins into my Spotify account. I’m living in Germany and they are from China, Russia, Panama, Italy and different other countries. After the first log in, I logged out of all devices and changed my password, but ...

  • Visitor
  • I have got in the past few days many logins into my Spotify account. I’m living in Germany and they are from China, Russia, Panama, Italy and different other countries. After the first log in, I logg...
  • Mario
  • Spotify Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 691 Views
  • 1 replies
  • 0 likes

MY ACCOUNT GOT HACKED

Dear Spotify,I am a very upset PAYING customer that had been having issues trying to recover my account with absolutely no support from anyone. I received an email last night that someone from Russia has accessed my account. I followed the steps to r...

  • Casual Listener
  • Dear Spotify, I am a very upset PAYING customer that had been having issues trying to recover my account with absolutely no support from anyone. I received an email last night that someone from Russ...
  • Luan
  • Spotify Star
  • 2290 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 2290 Views
  • 5 replies
  • 0 likes

Account being accessed by other people

PlanPremiumCountryAustraliaMy Question or IssueI have gotten several emails from Spotify saying that my account has been accessed from Russia/United States. Every time I've gotten one I have reset my password in an incognito browser, gone through all...

  • Regular
  • Plan Premium Country Australia My Question or Issue I have gotten several emails from Spotify saying that my account has been accessed from Russia/United States. Every time I've gotten one I hav...
  • Jose_M
  • Spotify Star
  • 720 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 720 Views
  • 4 replies
  • 0 likes

Profile Picture QR-Codes

Hi.i changed my profile picture and my name but when I want to share my QR-Code picture, the profile picture and name stay the same. Is this a bug or do I just have to wait?i also tried reinstalling and restarting the phone.   

6ACC9FA9-7B6D-4FC6-8CA9-B3B846103F25.jpeg E07D7FF2-83C6-4A60-AA56-690A5E1A1622.jpeg
  • Visitor
  • Hi. i changed my profile picture and my name but when I want to share my QR-Code picture, the profile picture and name stay the same. Is this a bug or do I just have to wait? i also tried reinstall...
  • TaTHEj
  • Composer
  • 1891 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1891 Views
  • 1 replies
  • 0 likes

Superuser Contribution detected suspicious activity

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy 9Operating Systemandroid v9 My Question or Issuetoday i received a email stating that due to suspicious activity i had to reset my password.i want to know what activity was demed suspicous because i w...

  • Regular
  • Plan Premium Country Switzerland Device Samsung Galaxy 9 Operating System android v9   My Question or Issue today i received a email stating that due to suspicious activity i had to re...
  • krix0cris
  • Regular
  • 10480 Views
  • 8 replies
  • 0 likes
  • Account
    Security
  • 10480 Views
  • 8 replies
  • 0 likes