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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88629 Views

9 replies

2 likes

Account
Login
  • 88629 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757703 Views

18 replies

29 likes

  • 757703 Views
  • 18 replies
  • 29 likes

Superuser Contribution Family invitation isnt working

PlanPremiumCountryGermanyDevice(Huawai P80 something )Operating System( Android) My Question or Issue Hi, i got an invitation for a family account. When i klick the link i am forwarded to confirm that this is my accound and afterwards asked to enter ...

Casual Listener

Plan Premium Country Germany Device (Huawai P80 something ) Operating System ( Android)   My Question or Issue   Hi,   i got an invitation for a family account. When i kli...

Xenia

Moderator

1246 Views

4 replies

0 likes

Account
  • 1246 Views
  • 4 replies
  • 0 likes

Superuser Contribution not recognizing my facebook account

PlanFree? it was premium but i don't know if it got canceled or notCountryMexicoDevice iphone 7Operating SystemiOS 13.3.1 My Question or Issue i created my account through Facebook since December of 2014 but yesterday i was logged out of my spotify a...

Visitor

  Plan Free? it was premium but i don't know if it got canceled or not Country Mexico Device  iphone 7 Operating System iOS 13.3.1   My Question or Issue    i cre...

Petya

Community Legend

615 Views

1 replies

0 likes

Account
Login
  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my premium and still got charged

I would like spotify to give me a refund of 10.99 for the premium i canceled i got proof of the payement made in my account and did cancel the premium it's not the first time it happen and still wonder why you don't have call support. Please refund t...

Casual Listener

I would like spotify to give me a refund of 10.99 for the premium i canceled i got proof of the payement made in my account and did cancel the premium it's not the first time it happen and still wond...

Petya

Community Legend

959 Views

3 replies

0 likes

Account
Subscription
  • 959 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant log in or create an account

PlanFreeCountry Romania DeviceGoogle Pixel 2 XLOperating SystemAndroid 10 My IssueHello,I had an account on this email adress: cristian.*******@gmail.comA few hours ago i closed that account and i received a "close my account" email mentioning the fo...

Casual Listener

Plan Free Country Romania   Device Google Pixel 2 XL Operating System Android 10   My Issue Hello, I had an account on this email adress: cristian.*******@gmail.com A few hours ...

Xenia

Moderator

734 Views

2 replies

1 likes

Account
Login
  • 734 Views
  • 2 replies
  • 1 likes

Not recognizing my Facebook account

PlanFreeCountryUSADeviceiPhone 11Operating SystemUnsure. iOS 10 maybe? My Question or IssueWhy is my Facebook account for Spotify not being recognized? It looks like I have 2 accounts. One through Facebook and another one without linking Facebook tog...

Casual Listener

Plan Free Country USA Device iPhone 11 Operating System Unsure. iOS 10 maybe?   My Question or Issue Why is my Facebook account for Spotify not being recognized? It looks like I have 2...

osornios

Spotify Star

877 Views

3 replies

0 likes

Account
Free
Login
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! Exibição de nome e foto de usuário

Eu quero mudar o nome de exibição do meu usário e, se possível, a foto. Estou ciente que não é possível alterar o nome para login, mas quero apenas mudar como aparece para meus amigos. Eu desativei minha conta do Facebook - que estava vinculada à con...

Visitor

Eu quero mudar o nome de exibição do meu usário e, se possível, a foto. Estou ciente que não é possível alterar o nome para login, mas quero apenas mudar como aparece para meus amigos.   Eu de...

Luan

Spotify Star

1832 Views

3 replies

0 likes

Account
  • 1832 Views
  • 3 replies
  • 0 likes

Deactivated Facebook i get logged out of Spotify after i upgraded to family premium now my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Emilia_8

Community Legend

384 Views

1 replies

0 likes

Account
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Username automatically replaced into freaking long code!

After I deactivated my facebook account my spotify username automatically replaced into freaking long code, I don't know why! can you fix this issue my friends can't find my profile and albums!

Casual Listener

After I deactivated my facebook account my spotify username automatically replaced into freaking long code, I don't know why! can you fix this issue my friends can't find my profile and albums!

Petya

Community Legend

1960 Views

6 replies

2 likes

Account
  • 1960 Views
  • 6 replies
  • 2 likes

Superuser Contribution Google home log in

Premium familycan log in via appcan log in via webcan log in via FaceBook trying to set up Spotify as music provider for Google Nest Hub and Google Mini.when I follow rhe steps and try to log in via user name/email OR Facebook to link, Cannot connect...

Visitor

Premium family can log in via app can log in via web can log in via FaceBook   trying to set up Spotify as music provider for Google Nest Hub and Google Mini. when I follow rhe steps and t...

Katerina

Spotify Legend

1139 Views

2 replies

0 likes

Account
Login
  • 1139 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change profile picture and name of account that is linked to facebook?

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueI have a spotify account created using facebook. I've been wanting to change the account name and profile picture but i havent found any options for it. I could change ...

Casual Listener

Plan Premium Country Argentina Device PC Operating System Windows 10    My Question or Issue I have a spotify account created using facebook. I've been wanting to change the accou...

Xenia

Moderator

754 Views

3 replies

0 likes

Account
  • 754 Views
  • 3 replies
  • 0 likes

Divorced parents, get them to unfollow me.

Hi my parents are divorced now and I don't want my dad to see what I'm doing! It's quite ridiculous that you cannot block people!

Regular

Hi my parents are divorced now and I don't want my dad to see what I'm doing! It's quite ridiculous that you cannot block people!

LoganGreen

Casual Listener

871 Views

5 replies

0 likes

Account
Other
  • 871 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problema dirección en cuenta Duo

PlanPremium DuoCountryColombia Estoy tratando de compartir el link para incluir a familiar en la cuenta duo y aún cuando ingresa exactamente la misma dirección que tengo yo como titular de la cuenta (según aparece en mi perfil de Spotify, le indicia ...

Newbie

  Plan Premium Duo Country Colombia   Estoy tratando de compartir el link  para incluir a familiar en la cuenta duo y aún cuando ingresa exactamente la misma dirección que tengo ...

Alex

Spotify Legend

4782 Views

7 replies

1 likes

Premium
  • 4782 Views
  • 7 replies
  • 1 likes

didn't get email for password reset

PlanPremiumCountrySaudi arabia Device(Pc, Samsung note 8, )Operating System(Android , Windows 10) My Question or Issuei can't login to my account (*snip*) error code:3 and when i go to the site to reset my password and then check my email for the res...

Visitor

  Plan Premium Country Saudi arabia  Device (Pc, Samsung note 8, ) Operating System (Android , Windows 10)   My Question or Issue i can't login to my account (*snip*) error ...

Emilia_8

Community Legend

455 Views

1 replies

0 likes

Account
Login
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution New login to spotify emails

Plan PREMIUMFree/PremiumCountry MALAYSIA Device SAMSUNG GALAXY S10+(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been receiving notifications via email...

Newbie

Plan PREMIUM Free/Premium Country MALAYSIA   Device SAMSUNG GALAXY S10+ (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID 10 (iOS 10, Android Oreo, Windows...

cyphi1

Casual Listener

58450 Views

16 replies

2 likes

Login
  • 58450 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution Subscribed, but not getting premium anymore.

PlanFree, but had PremiumCountryNetherlands My Question or IssueI have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the mentioned settings from the previous posts and help pages, but found noth...

Regular

Plan Free, but had Premium Country Netherlands   My Question or Issue I have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the menti...

Ivan

Spotify Legend

1127 Views

7 replies

0 likes

Account
Free
Premium
Subscription
  • 1127 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Someone logged into my account and after changing the password is still listening on my spotify

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.

Visitor

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.  

Mario

Spotify Legend

3037 Views

2 replies

0 likes

Account
Premium
Security
  • 3037 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just started getting multiple "new login to spotify" emails

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day. We have done a forced logout of all devices. Our passwords are very strong. What does this mean and how do we stop it? thanks

Visitor

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day.  We have done a forced logout of all devices.  Our passwords are ve...

Petya

Community Legend

893 Views

1 replies

0 likes

Security
  • 893 Views
  • 1 replies
  • 0 likes

Address changed and password reset not working

Plan FamilyPremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived several Spotify emails stating someone from another country is accessing accoun...

Casual Listener

Plan Family Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Re...

Jose_M

Spotify Star

641 Views

3 replies

0 likes

Account
  • 641 Views
  • 3 replies
  • 0 likes

No longer have access to Premium Account Email to Reset Password

PlanFree/PremiumCountry Device(iPhone 8,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I have a premium account under my college email. Once leaving college the email was deactivated by my school. I don't remember ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I have a premium account under my college...

Brunelicia

Community Legend

530 Views

1 replies

0 likes

Account
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create a new Account - reCAPTCHA issue

PlanPremium/FamilyCountryNorway/SwedenDevicePCOperating SystemWindows 10/Debian My Question or Issue Hi, Im trying to create a new spotify account for my son to use. But every time i press the green "SIGN UP" button the reCAPTCHA resets. And i have t...

Regular

Plan Premium/Family Country Norway/Sweden Device PC Operating System Windows 10/Debian   My Question or Issue   Hi,   Im trying to create a new spotify account for my son ...

Mario

Spotify Legend

2487 Views

7 replies

1 likes

Account
  • 2487 Views
  • 7 replies
  • 1 likes