Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
82982 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
103763 Views
10 replies
3 likes
I recently wanted to remove my facebook credentials from spotify because I deactivated my facebook account. In the process Spotify notified me that i needed to change my password to log back in, so I went back to facebook, reactivated my facebook to ...
I recently wanted to remove my facebook credentials from spotify because I deactivated my facebook account. In the process Spotify notified me that i needed to change my password to log ba...
Not applicable
2327 Views
6 replies
0 likes
Hi, Please help. My playlists are gone... I was using FB to log in to Spotify. And yesterday after I reinstalled my PC, I wanted to download PC client. Then it asked me for password, so I simply took the choice to reset it, as I did not remember it.....
Hi, Please help. My playlists are gone... I was using FB to log in to Spotify. And yesterday after I reinstalled my PC, I wanted to download PC client. Then it asked me for password, so ...
Community Legend
527 Views
3 replies
0 likes
I have been charged twice on my account. Mar 05 $6.99 Mar 20 $11.99 This is strange when I sign upgraded to $11.99 on the same day. Now is not only charging me twice but also did not do the necessary contra. Can someone help me or else I'm just going...
I have been charged twice on my account. Mar 05 $6.99 Mar 20 $11.99 This is strange when I sign upgraded to $11.99 on the same day. Now is not only charging me twice but also ...
Community Legend
382 Views
1 replies
0 likes
I accidently payed for membership using the wrong method and would like a refund as soon as possible. Thank you!
I accidently payed for membership using the wrong method and would like a refund as soon as possible. Thank you!
Community Legend
385 Views
1 replies
0 likes
My account was accidently linked to my sisters facebook and no matter how many times I log her out and me in it only shows her friends. It does not change my profile picture to me. And when people follow me from facebook it does not show any of my mu...
My account was accidently linked to my sisters facebook and no matter how many times I log her out and me in it only shows her friends. It does not change my profile picture to me. And when people fo...
Community Legend
375 Views
1 replies
0 likes
So I've been using Spotify premium until just tonight. Tonight I went and signed up for Spotify Premium and used the student discount. Do I still get the free one month premium trail?
So I've been using Spotify premium until just tonight. Tonight I went and signed up for Spotify Premium and used the student discount. Do I still get the free one month premium trail?
Community Legend
403 Views
1 replies
0 likes
I am downgrading from Premium to Free, but my account status keeps telling me that you willl automatically charge me for Premium until I cancel. I have not cancelled several times - still same status - please advise
I am downgrading from Premium to Free, but my account status keeps telling me that you willl automatically charge me for Premium until I cancel. I have not cancelled several times - still same status...
Community Legend
537 Views
3 replies
0 likes
what about discount for senior citizens like your student discount?
what about discount for senior citizens like your student discount?
Community Legend
523 Views
1 replies
0 likes
Hey everyone I need help withy spotify, it has forgotten that I have premium and tells me I have the free service. I deffinately do have premium. I am getting annoyed as it appears the support request form will not receive a personal reply even thoug...
Hey everyone I need help withy spotify, it has forgotten that I have premium and tells me I have the free service. I deffinately do have premium. I am getting annoyed as it appears the support reques...
Casual Listener
724 Views
3 replies
0 likes
I have an English spotify account which has been upgraded for a while, but which was recently reduced to a free account as payment for the subscription didn't go through. I am currently abroad and the service tells me to upgrade my subscription for u...
I have an English spotify account which has been upgraded for a while, but which was recently reduced to a free account as payment for the subscription didn't go through. I am currently abroad and th...
Community Legend
1228 Views
5 replies
0 likes
Hello, I was wondering if there's a way you can use one account on two different devices at the same time. Or if you guys offer a family plan where you can listen from one account to say 2 or more devices at the same time.
Hello, I was wondering if there's a way you can use one account on two different devices at the same time. Or if you guys offer a family plan where you can listen from one account to say 2 or more de...
Community Legend
962 Views
1 replies
1 likes
I need this done please i changed my password
I need this done please i changed my password
Community Legend
340 Views
1 replies
0 likes
Hi, i try few months ago spotify premium for free, i try for one day and i dont like it, i cancel it by the steps on the website and dont use since that, i thought it was done. But now you charged 6e for that but i CANCEL IT. How can i get refund and...
Hi, i try few months ago spotify premium for free, i try for one day and i dont like it, i cancel it by the steps on the website and dont use since that, i thought it was done. But now you charged ...
Community Legend
1314 Views
4 replies
0 likes
Hi! Well to break it down: I have an old email i no longer have access to as my spotity regestered mail and i want to change this. I write in my current email and it says that this email allready is in use. When i go to the login page and want to res...
Hi! Well to break it down: I have an old email i no longer have access to as my spotity regestered mail and i want to change this. I write in my current email and it says that this email a...
Community Legend
392 Views
1 replies
0 likes
I pay for spotify premium which works fine on my laptop but I cannot get it to register on my iphone and it won't let me enjoy any of the premium features even though I am laying for them. I have logged in and out, updated it and re installed it, sti...
I pay for spotify premium which works fine on my laptop but I cannot get it to register on my iphone and it won't let me enjoy any of the premium features even though I am laying for them. I have log...
Community Legend
284 Views
1 replies
0 likes
So i signed into Facebook on my wife's account as I wanted to follow a couple of friends I knew had playlists. Before I did so the account had never been connected to FB. I then realised that it had put my picture and name all over her account, so I ...
So i signed into Facebook on my wife's account as I wanted to follow a couple of friends I knew had playlists. Before I did so the account had never been connected to FB. I then realised t...
Community Legend
306 Views
1 replies
0 likes
Since a couple of days ago my premium stopped working and my iPhone and Mac, and they telling me to download premium if i want to download my playlists. I have had premium for a long time and this has never happend before. I have paid for the uppgrad...
Since a couple of days ago my premium stopped working and my iPhone and Mac, and they telling me to download premium if i want to download my playlists. I have had premium for a long time and this ha...
Community Legend
280 Views
1 replies
0 likes
So I recently managed to de-link my Spotify account from my Facebook as I wanted to deactivate it. Support were brilliant in getting all my playlists over to a new account so I didn't lose them, but I've just tried to add tracks to them and it's not ...
So I recently managed to de-link my Spotify account from my Facebook as I wanted to deactivate it. Support were brilliant in getting all my playlists over to a new account so I didn't lose them, but ...
Community Legend
351 Views
1 replies
0 likes
Hello, I currently pay for my subscription using Google Play, but I signed up for the student discount, which is not being applied. I want to know how to switch the payment method so that my student discount can come into effect. Thank you, Josh C.
Hello, I currently pay for my subscription using Google Play, but I signed up for the student discount, which is not being applied. I want to know how to switch the payment method so that ...
Spotify Legend
802 Views
6 replies
0 likes
So earlier I purchased the 1 month Spotify Premium package through Unidays and as it redirected me to the spotify website it said 'you are logged in as (random numbers - e.g 117543)' I have no idea what them numbers meant but I checked my email and h...
So earlier I purchased the 1 month Spotify Premium package through Unidays and as it redirected me to the spotify website it said 'you are logged in as (random numbers - e.g 117543)' I have no idea w...
Community Legend
1499 Views
9 replies
0 likes
