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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81593 Views

9 replies

2 likes

Account
Login
  • 81593 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656722 Views

13 replies

4 likes

Account
  • 656722 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737811 Views

18 replies

29 likes

  • 737811 Views
  • 18 replies
  • 29 likes

Solved!! Moving abroad, profile update/payment OK but wrong currency

Hi there, @SpotifyCare doesn't seems to answer any of my private message so I post here. I recently relocated from Europe to USA. I managed successfully to get my profile update to USA (and lost few songs not available here). My payment is now attach...

Casual Listener

Hi there, @SpotifyCare doesn't seems to answer any of my private message so I post here. I recently relocated from Europe to USA. I managed successfully to get my profile update to USA (and los...

lilsimo

Casual Listener

632 Views

3 replies

1 likes

Premium
Subscription
  • 632 Views
  • 3 replies
  • 1 likes

Unable to select music tracks

I've just a subscribed to spotify premium but I'm unable to choose the music I want to listen, it says shuffle for free and I'm unable to change any tracks

Newbie

I've just a subscribed to spotify premium but I'm unable to choose the music I want to listen, it says shuffle for free and I'm unable to change any tracks

user-removed

Not applicable

391 Views

2 replies

0 likes

Account
Premium
Subscription
  • 391 Views
  • 2 replies
  • 0 likes

Changed password on facebook

I changed my password on facebook and when I was logging in to spotify, my playlist where gone? What should I do??

Newbie

I changed my password on facebook and when I was logging in to spotify, my playlist where gone? What should I do?? 

user-removed

Not applicable

400 Views

3 replies

0 likes

  • 400 Views
  • 3 replies
  • 0 likes

subscription status

I initially signed up for spotify free and gave payment information to use the trial. My account was charged $9.99 after the trial was over. I thought this meant I was signed up for premium but my status says I am still a free member. Why does my acc...

Newbie

I initially signed up for spotify free and gave payment information to use the trial.  My account was charged $9.99 after the trial was over.  I thought this meant I was signed up for premi...

Peter__

Community Legend

532 Views

2 replies

0 likes

Subscription
  • 532 Views
  • 2 replies
  • 0 likes

canoot login to premium spotifuggle after disconnect from Facebook

HiI have accendentionally logged out Facebook in my Spotify premium account When I login again it is not my premium account and all playlist are gone except iTunes playlists. Please advise.

Newbie

Hi I have accendentionally logged out Facebook in my Spotify premium account   When I login again it is not my premium account and all playlist are gone except iTunes playlists. Plea...

Peter__

Community Legend

305 Views

2 replies

0 likes

  • 305 Views
  • 2 replies
  • 0 likes

Redeemed gift card while having an active subscription

Hi, I have an active subscription for Spotify Premium. Now I just redeemed a gift card, but I am not sure, if spotify is smart enought to stop withdrawing the monthly fee from my credit card. Do I need to cancel my subscription now or how does this w...

Newbie

Hi, I have an active subscription for Spotify Premium. Now I just redeemed a gift card, but I am not sure, if spotify is smart enought to stop withdrawing the monthly fee from my credit card. Do...

Peter__

Community Legend

2088 Views

1 replies

0 likes

  • 2088 Views
  • 1 replies
  • 0 likes

Premium account not accessible after turning off facebook platform

Hi, I turned of the facebook app platform thing to get rid of all the stupid game invites.. When I tried to listen to spotify on my iPad again, I got an error that I changed my password and that I had to login again. When I tried that it logged me in...

Visitor

Hi,   I turned of the facebook app platform thing to get rid of all the stupid game invites.. When I tried to listen to spotify on my iPad again, I got an error that I changed my password ...

user-removed

Not applicable

378 Views

2 replies

0 likes

Premium
  • 378 Views
  • 2 replies
  • 0 likes

Play on Two Devices at once

This is what I am trying to see if I can do: Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asleep) simultaneously.. Would I be able to do that if I get premi...

Newbie

This is what I am trying to see if I can do:   Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asle...

echawqui

Newbie

88617 Views

8 replies

2 likes

Other
Premium
  • 88617 Views
  • 8 replies
  • 2 likes

Issues with account

Hi, I've recently got this issue with my spotify, there are 3 issues at the moment, which are a) I can not find my own spotify which was connected to my facebook. b) If i log on to my gfs spotify it comes up with my name/facebook picture. c) If I log...

Newbie

Hi, I've recently got this issue with my spotify, there are 3 issues at the moment, which are a) I can not find my own spotify which was connected to my facebook. b) If i log on to my gfs spotify...

Peter__

Community Legend

297 Views

1 replies

0 likes

Account
Login
  • 297 Views
  • 1 replies
  • 0 likes

Gift Card Issues

I paid £100 for a premium account for my wife as a gift and as we start working with Spotify it asks her to upgrade and give credit card details. If I have already paid why does this happen and what do I do to fix it. Mp

Casual Listener

I paid £100 for a premium account for my wife as a gift and as we start working with Spotify it asks her to upgrade and give credit card details.   If I have already paid why does this happe...

Peter__

Community Legend

253 Views

2 replies

0 likes

Premium
  • 253 Views
  • 2 replies
  • 0 likes

My premium account has suddenly been erased, and i lost all my datas

I can see on my banking account that Spotify has been correctly paid the 03/03/2014 like every month for my premium subscription but yesterday, suddenly, (i just erased the app on facebook -not my mac or iphone- because i was fed up that my wall was ...

Visitor

I can see on my banking account that Spotify has been correctly paid the 03/03/2014 like every month for my premium subscription but yesterday, suddenly, (i just erased the app on facebook -not my ma...

MattSuda

Spotify Star

1989 Views

7 replies

2 likes

  • 1989 Views
  • 7 replies
  • 2 likes

Was in process of cancelling my account and but was charged while on the cancellation screen.

As good as a service as spotify is, I unfortunately use a large number of devices (i.e. greater than three allowed) and this has made it problematic. My premium account was due to renew today, but while I was in the process of actually cancelling the...

Newbie

As good as a service as spotify is, I unfortunately use a large number of devices (i.e. greater than three allowed) and this has made it problematic.   My premium account was due to renew to...

user-removed

Not applicable

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Work computer

I left myself logged in on a work laptop that has been given to someone else. Could you please log me out of all accounts? Thank you.

Casual Listener

I left myself logged in on a work laptop that has been given to someone else. Could you please log me out of all accounts?   Thank you.

Peter__

Community Legend

340 Views

2 replies

0 likes

Login
  • 340 Views
  • 2 replies
  • 0 likes

My Facebook Spotifyaccount has been taken over by another account ?

Soo today happened something thats really weird. My facebookspotify account has been taken over by my second account. Now all my playlists are gone and now i have the playlists from my second account. The email adress and stuff also have been taken o...

Newbie

Soo today happened something thats really weird. My facebookspotify account has been taken over by my second account. Now all my playlists are gone and now i have the playlists from my second acc...

Peter__

Community Legend

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Cancelled trial was billed anyway upon expiration of trial date

I cancelled my 30 day trial through Spotify, however I was charged for another month anyway.I want this to be refunded and can not find a contact email address anywhere on your site.

Newbie

I cancelled my 30 day trial through Spotify, however I was charged for another month anyway. I want this to be refunded and can not find a contact email address anywhere on your site.   &...

user-removed

Not applicable

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Moved from NL to the US

Hi, Been a fan/subscriber from day one in the Netherlands. Recently moved to the west coast. Been using my account just fine. However I want to use my US bank account to pay for this. So how best to approach this? Is this a matter of changing account...

Casual Listener

Hi,   Been a fan/subscriber from day one in the Netherlands. Recently moved to the west coast. Been using my account just fine.   However I want to use my US bank account to pay for...

Boender070

Casual Listener

373 Views

6 replies

0 likes

Account
  • 373 Views
  • 6 replies
  • 0 likes

Spotify premium account not working

I have been with spotify premium for over 6 months however over the past week I have only been able to get the normal spotify access and not been able to play songs without being on shuffle. Could you please help? Lewis

Newbie

I have been with spotify premium for over 6 months however over the past week I have only been able to get the normal spotify access and not been able to play songs without being on shuffle. Could yo...

user-removed

Not applicable

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Offline device limit

Hello spotify community. I recently bumped into this device limit, I had no idea it even existed until now. I have been using Spotify for years, and I have recently added some devices to my collection. I understand that this has something to do with ...

Newbie

Hello spotify community.   I recently bumped into this device limit, I had no idea it even existed until now.  I have been using Spotify for years, and I have recently added some device...

geno14

Newbie

9751 Views

13 replies

4 likes

  • 9751 Views
  • 13 replies
  • 4 likes

Trying to get premium and can only get the free version.

Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying "At the end of the free trial the payment card you provide will automatically becharged the Spotify Premium ...

Regular

Hello, I'm trying to upgrade my account to premium but I will only get the free 30 days trial with the ads, even though I got an email saying "At the end of the free trial the payment card you prov...

Peter__

Community Legend

1195 Views

13 replies

0 likes

  • 1195 Views
  • 13 replies
  • 0 likes

Cannont login..

Yo.. still need help.. and i was sending like tousands of emails.. no1 helped me out so i write again here.. my facebook got deleted and i cant login in site to get access in spotify (program).. jhelp!!

Regular

Yo.. still need help.. and i was sending like tousands of emails.. no1 helped me out so i write again here.. my facebook got deleted and i cant login in site to get access in spotify (program).. jhel...

Greg

Roadie

676 Views

6 replies

0 likes

Login
  • 676 Views
  • 6 replies
  • 0 likes